Use Case Builder Case Management

Use Case Builder markdown

Details

IDincident_usecasebuildercasemanagement
CLI Nameusecasebuildercasemanagement
Typemarkdown
Version-1
RequiredNo
Read OnlyNo
Use as KPINo
SearchableNo

Associated Incident Types

{
    "associatedToAll": false,
    "associatedTypes": [
        "Use Case Builder"
    ],
    "caseInsensitive": true,
    "cliName": "usecasebuildercasemanagement",
    "closeForm": false,
    "content": true,
    "editForm": true,
    "group": 0,
    "hidden": false,
    "id": "incident_usecasebuildercasemanagement",
    "isReadOnly": false,
    "locked": false,
    "name": "Use Case Builder Case Management",
    "neverSetAsRequired": false,
    "openEnded": false,
    "ownerOnly": false,
    "required": false,
    "sla": 0,
    "system": false,
    "template": "# Case Management\n## Top Use Cases:\n\n- Create, get, edit, close a ticket/issue, add + view comments.\n- Assign a ticket/issue to a specified user.\n- List all tickets, filter by name, date, assignee.\n- Get details about a managed object, update, create, delete.\n- Add and manage users.\n\n## Case Management/Ticketing Integration Example: [ServiceNow](https://xsoar.pan.dev/docs/reference/integrations/service-now-v2)",
    "threshold": 72,
    "type": "markdown",
    "unmapped": false,
    "unsearchable": true,
    "useAsKpi": false,
    "version": -1,
    "fromVersion": "6.8.0"
}