Use Case Builder Case Management
Use Case Builder markdown
Details
| ID | incident_usecasebuildercasemanagement |
|---|---|
| CLI Name | usecasebuildercasemanagement |
| Type | markdown |
| Version | -1 |
| Required | No |
| Read Only | No |
| Use as KPI | No |
| Searchable | No |
Associated Incident Types
{ "associatedToAll": false, "associatedTypes": [ "Use Case Builder" ], "caseInsensitive": true, "cliName": "usecasebuildercasemanagement", "closeForm": false, "content": true, "editForm": true, "group": 0, "hidden": false, "id": "incident_usecasebuildercasemanagement", "isReadOnly": false, "locked": false, "name": "Use Case Builder Case Management", "neverSetAsRequired": false, "openEnded": false, "ownerOnly": false, "required": false, "sla": 0, "system": false, "template": "# Case Management\n## Top Use Cases:\n\n- Create, get, edit, close a ticket/issue, add + view comments.\n- Assign a ticket/issue to a specified user.\n- List all tickets, filter by name, date, assignee.\n- Get details about a managed object, update, create, delete.\n- Add and manage users.\n\n## Case Management/Ticketing Integration Example: [ServiceNow](https://xsoar.pan.dev/docs/reference/integrations/service-now-v2)", "threshold": 72, "type": "markdown", "unmapped": false, "unsearchable": true, "useAsKpi": false, "version": -1, "fromVersion": "6.8.0" }