Use Case SLAs

Use Case Builder multiSelect

Details

IDincident_usecaseslas
CLI Nameusecaseslas
TypemultiSelect
Version-1
RequiredNo
Read OnlyNo
Use as KPINo
SearchableNo
PlaceholderSelect the required SLA timers for your use case

Select Values

  • Assignment
  • Triage
  • Containment
  • Remediation

Associated Incident Types

Source

incidentfield-Use_Case_SLAs.json
Download History Raw 
{
    "associatedToAll": false,
    "associatedTypes": [
        "Use Case Builder"
    ],
    "caseInsensitive": true,
    "cliName": "usecaseslas",
    "closeForm": false,
    "content": true,
    "editForm": true,
    "group": 0,
    "hidden": false,
    "id": "incident_usecaseslas",
    "isReadOnly": false,
    "locked": false,
    "name": "Use Case SLAs",
    "neverSetAsRequired": false,
    "openEnded": false,
    "ownerOnly": false,
    "placeholder": "Select the required SLA timers for your use case",
    "required": false,
    "selectValues": [
        "Assignment",
        "Triage",
        "Containment",
        "Remediation"
    ],
    "sla": 0,
    "system": false,
    "threshold": 72,
    "type": "multiSelect",
    "unmapped": false,
    "unsearchable": true,
    "useAsKpi": false,
    "version": -1,
    "fromVersion": "6.8.0"
}