Zendesk Ticket Type

Zendesk Ticket Type

Zendesk singleSelect

Details

IDincident_zendesktickettype
CLI Namezendesktickettype
TypesingleSelect
Version-1
RequiredNo
Read OnlyNo
Use as KPINo
SearchableNo

Select Values

  • problem
  • incident
  • question
  • task

Associated Incident Types

{
    "id": "incident_zendesktickettype",
    "version": -1,
    "modified": "2022-07-06T13:26:28.941005+03:00",
    "name": "Zendesk Ticket Type",
    "ownerOnly": false,
    "description": "Zendesk Ticket Type",
    "cliName": "zendesktickettype",
    "type": "singleSelect",
    "closeForm": false,
    "editForm": true,
    "required": false,
    "neverSetAsRequired": false,
    "isReadOnly": false,
    "selectValues": [
        "problem",
        "incident",
        "question",
        "task"
    ],
    "useAsKpi": false,
    "locked": false,
    "system": false,
    "content": true,
    "group": 0,
    "hidden": false,
    "openEnded": false,
    "associatedTypes": [
        "Zendesk Ticket"
    ],
    "associatedToAll": false,
    "unmapped": false,
    "unsearchable": true,
    "caseInsensitive": true,
    "sla": 0,
    "threshold": 72,
    "fromVersion": "6.2.0",
    "supportedModules": [
        "agentix",
        "xsiam"
    ]
}