BMCHelixRemedyforce

BMC Helix Remedyforce integration enables customers to create/update service requests and incidents, update statuses, and resolve service requests and incidents with customer notes. This integration exposes standard ticketing capabilities that can be utilized as part of automation & orchestration.

Utilities · Bmc Helix Remedyforce

Configuration parameters

  • url — BMC Remedyforce URL (e.g. https://example.com) (required)
  • auth_url — BMC Remedyforce Login URL
  • username — Username
  • password — Password
  • username_creds — Username
  • type — Type
  • category — Category
  • impact — Impact
  • urgency — Urgency
  • status — Status
  • queue — Queue
  • max_fetch — Max Incidents
  • fetch_note — Fetch Note(s)
  • query — Query (If provided other filtering parameters will be ignored) e.g. select Name, LastModifiedDate from BMCServiceDesk__Incident__c where BMCServiceDesk__Impact_Id__c = 'High'
  • incidentType — Incident type
  • insecure — Trust any certificate (not secure)
  • proxy — Use system proxy settings
  • request_timeout — HTTP(S) Request Timeout (in seconds) (required)
  • isFetch — Fetch incidents
  • first_fetch — First Fetch Timestamp (<number> <time unit>, e.g., 12 hours, 7 days, 3 months, 1 year)

Commands (19)

  • bmc-remedy-account-details-get

    Returns account details for incidents and service requests.

  • bmc-remedy-asset-details-get

    Returns asset or configuration item details for incidents.

  • bmc-remedy-broadcast-details-get

    Returns broadcast details for incidents, which enables users to send messages to the entire organization, selected groups within the organization and to external customers.

  • bmc-remedy-category-details-get

    Returns category details for incidents and service requests. Categories allow users to classify the incident or service request using standard classifications to track the reporting purposes.

  • bmc-remedy-impact-details-get

    Returns the impact details for incidents and service requests. Impact helps calculate the priority of the incident or service request.

  • bmc-remedy-incident-create

    Creates a new incident.

  • bmc-remedy-incident-get

    Returns details of incidents.

  • bmc-remedy-incident-update

    Updates details of an incident for a given incident number.

  • bmc-remedy-note-create

    Creates notes for incidents and service requests.

  • bmc-remedy-queue-details-get

    Returns queue details for incidents and service requests.

  • bmc-remedy-service-offering-details-get

    Returns service offering details for incidents.

  • bmc-remedy-service-request-create

    Creates a new service request, which is the request record generated from the Service Request Definition to manage and track the execution.

  • bmc-remedy-service-request-definition-get

    Returns details of service request definitions using the Service Request Definition name.

  • bmc-remedy-service-request-get

    Returns the service request details.

  • bmc-remedy-service-request-update

    Updates details of a service request for a service request number.

  • bmc-remedy-status-details-get

    Returns status details for incidents and service requests. The status displays the progress of the service request or incident through stages from opening to closure.

  • bmc-remedy-template-details-get

    Returns template details for incidents. Templates enable users to prepopulate commonly used fields in a form.

  • bmc-remedy-urgency-details-get

    Returns urgency details for incidents and service requests. Urgency determines the priority of the incident or service request.

  • bmc-remedy-user-details-get

    Returns user details for incidents and service requests.