Cherwell

Cloud-based IT service management solution.

Case Management · Cherwell

Configuration parameters

  • url — URL (example: https://my.domain.com) (required)
  • credentials — Username (required)
  • client_id — Client id (required)
  • insecure — Trust any certificate (not secure)
  • proxy — Use system proxy settings
  • fetch_time — First fetch timestamp (<number> <time unit>, e.g., 12 hours, 7 days)
  • objects_to_fetch — CSV list of objects to fetch. The default is incident, for example: incident,problem,service)
  • max_results — Max results to fetch (defualt is 30)
  • query_string — Advanced Query to fetch (see integration detailed instructions)
  • fetch_attachments — Fetch attachments (include attachements in fetch process)
  • isFetch — Fetch incidents
  • incidentType — Incident type

Commands (17)

  • cherwell-create-business-object

    Creates a business object.

  • cherwell-delete-business-object

    Deletes a given business object.

  • cherwell-download-attachments

    Downloads imported attachements from a specified business object.

  • cherwell-get-attachments-info

    Gets information for business object attachments.

  • cherwell-get-business-object

    Gets a business object by an ID.

  • cherwell-get-business-object-id

    Get a general business object id by name

  • cherwell-get-business-object-summary

    Get a business object summary by name or ID.

  • cherwell-get-field-info

    Gets information for a field, by one of its properties (Name, Display Name, or id).

  • cherwell-get-one-step-actions-for-business-object

    Get One-Step Actions by business object ID.

  • cherwell-link-business-objects

    Links business objects that are related.

  • cherwell-query-business-object

    Runs advanced queries to search in a specified business object.

  • cherwell-remove-attachment

    Remove the attachment from the specified business object.

  • cherwell-run-one-step-action-on-business-object

    Run a One-Step Action using a OneStepActionRequest. This request is used to start a One-Step Action run with additional information, such as prompt values.

  • cherwell-run-saved-search

    Returns the results of a saved search.

  • cherwell-unlink-business-objects

    Unlinks business objects that are linked and related.

  • cherwell-update-business-object

    Update a business object with the specified fields.

  • cherwell-upload-attachment

    Uploads an attachment to a specified business object.