RTIR

Request Tracker for Incident Response is a ticketing system which provides pre-configured queues and workflows designed for incident response teams.

Case Management · RTIR

Configuration parameters

  • server — Server URL (e.g. http://192.168.0.1) (required)
  • credentials — Username
  • token —
  • certificate — Certificate
  • unsecure — Trust any certificate (not secure)
  • proxy — Use system proxy settings
  • isFetch — Fetch incidents
  • incidentType — Incident type
  • fetch_status — Fetch incidents of the following status:
  • fetch_priority — Fetch incidents with priority greater or equal to:
  • fetch_queue — Queue name to fetch incidents from
  • referer — Referer request header
  • fetch_limit — Fetch incidents limit (the max amount of incidents per fetch iteration)

Commands (9)

  • rtir-add-comment

    Add a comment to an existing ticket.

  • rtir-add-reply

    Send a reply from an existing ticket to the user.

  • rtir-create-ticket

    Create new ticket on RTIR.

  • rtir-edit-ticket

    Modify a ticket on RTIR.

  • rtir-get-ticket

    Gets the data for a single ticket.

  • rtir-resolve-ticket

    Sets a ticket as resolved on RTIR.

  • rtir-search-ticket

    Search for tickets on RTIR.

  • rtir-ticket-attachments

    Gets a list of all attachments details and data content related to the ticket.

  • rtir-ticket-history

    Gets a list of all the history items for a given ticket.