Remedy On-Demand Deprecated

Deprecated. Use BMC Helix ITSM instead.

Case Management · BMC Remedy On-Demand (Deprecated)

Configuration parameters

  • url — Server URL (e.g. 'https://myurl.com', 'http://41.79.151.82') (required)
  • port — Port
  • credentials — Username (required)
  • proxy — Use system proxy settings
  • insecure — Trust any certificate (not secure)
  • isFetch — Fetch incidents
  • incidentType — Incident type
  • incidentFetchInterval — Incidents Fetch Interval

Commands (4)

  • remedy-fetch-incidents

    Fetch all incidents

  • remedy-get-incident

    Get one incident by ID

  • remedy-incident-create

    Create new ticket incident. Note - according to Remedy AR API documentation it is recommended to provide all of the non-custom arguments. However, there is no accurate specification, and it is possible to provide other fields using the custom-fields argument alone.

  • remedy-incident-update

    Update exiting incident