SalesforceV2

CRM Services.

Case Management · SalesforceV2

Configuration parameters

  • InstanceURL — Instance URL (required)
  • credentials — Credentials (required)
  • clientID — Consumer Key (required)
  • clientSecret — Consumer Secret (required)
  • insecure — Trust any certificate (not secure)
  • useproxy — Use system proxy settings
  • fetchType — Fetch type: cases/comments
  • condition — Define a query to determine which objects to fetch.
  • fetchFields — Fields to Fetch (only for cases/comments)
  • isFetch — Fetch incidents
  • incidentType — Incident type
  • firstFetchTime — First Fetch Time
  • mirror_direction — Incident Mirroring Direction
  • comment_tag — Comment Entry Tag
  • close_incident — Close Mirrored XSOAR Incident
  • close_case — Close Mirrored Salesforce case
  • incidentFetchInterval — Incidents Fetch Interval

Commands (24)

  • get-mapping-fields

    Returns the list of fields for an incident type.

  • get-modified-remote-data

    Available from Cortex XSOAR version 6.1.0. This command queries for incidents that were modified since the last update. This method is only used for debugging purposes.

  • get-remote-data

    Gets remote data from a remote incident. This method is only used for debugging purposes and will not update the current incident.

  • salesforce-close-case

    Close a case.

  • salesforce-create-case

    Creates a new case.

  • salesforce-create-object

    Creates a new object.

  • salesforce-delete-case

    Deletes a case.

  • salesforce-describe-sobject-field

    Describe Salesforce object field.

  • salesforce-get-case

    Returns information on a case. All arguments are optional, but you must specify at least one argument for the command to execute successfully.

  • salesforce-get-case-file-by-id

    Retrieve a case file by file ID.

  • salesforce-get-casecomment

    Returns a comment through the case number.

  • salesforce-get-cases

    Returns all cases.

  • salesforce-get-object

    Returns an object by its path.

  • salesforce-get-org

    Returns organization details from the case number.

  • salesforce-get-user

    Returns the user name through the case number.

  • salesforce-list-case-files

    Return the list of files attached to the case.

  • salesforce-post-casecomment

    The post comment through the case number.

  • salesforce-push-comment

    Adds a comment to Chatter.

  • salesforce-push-comment-threads

    Add the comment to the Chatter thread. Use this command only after salesforce-push-comment.

  • salesforce-query

    Queries Salesforce in SOQL format.

  • salesforce-search

    Search records that contain values with the defined pattern.

  • salesforce-update-case

    Updates case fields.

  • salesforce-update-object

    Updates object fields.

  • update-remote-system

    Available from Cortex XSOAR version 6.1.0. This command pushes local changes to the remote system.