Dell Secureworks

Provides access to the Secureworks CTP ticketing system.

Case Management · Secureworks

Configuration parameters

  • server — Server URL (e.g. https://api.secureworks.com) (required)
  • credentials — Username (required)
  • insecure — Trust any certificate (not secure)
  • proxy — Use system proxy settings
  • isFetch — Fetch incidents
  • ticketType — Fetch tickets of this ticket type
  • groupingType — Limit tickets to one of REQUEST, CHANGE, HEALTH or SECURITY
  • status — Fetch tickets by status(comma separated): New,Active,Queued,Pending,Resolved
  • worklogs — Whether to return worklogs - If "ALL," all worklogs are returned for each ticket. If "UPDATED", all worklogs added since last acknowledgement are returned. If "NONE," the path returns no worklogs. Default is "ALL."
  • incidentType — Incident type
  • attachments — Whether to get attachments for the fetched tickets

Commands (10)

  • secure-works-add-worklogs-ticket

    Add worklog to a ticket

  • secure-works-assign-ticket

    Assign a ticket to the Secureworks Security Operations Center (SOC)

  • secure-works-close-ticket

    Close a ticket

  • secure-works-create-ticket

    Create a new ticket

  • secure-works-get-close-codes

    Returns a list of close codes for a ticket

  • secure-works-get-ticket

    Get the details of a specific ticket, by ID

  • secure-works-get-ticket-count

    Retrieve a count of tickets that have been updated and not yet acknowledged

  • secure-works-get-tickets-ids

    Get a list of ticket IDs in the same order as the tickets returned by the GET /tickets/updates command.

  • secure-works-get-tickets-updates

    Retrieves tickets from 24 hours prior to when the updates command is executed. If a limit is specified, it will retrieve up to that many tickets (max is 500 tickets). Tickets must be updated within the last 24 hours to be visible in the command results. When executing this command you also receive the ticket worklogs. In order to view the attachment information of a specific ticket, you must use the get-ticket command. This command will return the list of attachments available for that particular ticket. Use acknowledge to confirm the updates.

  • secure-works-update-ticket

    Update an existing ticket