ServiceDeskPlus (On-Premise) Deprecated

Deprecated. Use the Service Desk Plus instead.

Case Management · Manage Engine Service Desk Plus (On-Premise) (Deprecated)

Configuration parameters

  • server_url — On-Premise Server URL
  • technician_key — Technician Key (required)
  • insecure — Trust any certificate (not secure)
  • proxy — Use system proxy settings
  • isFetch — Fetch incidents
  • incidentType — Incident type
  • fetch_status — Incidents status. Supports multi-select.
  • first_fetch — First fetch timestamp (<number> <time unit>, e.g., 12 hours, 7 days)
  • max_fetch — Fetch limit - maximum number of incidents per fetch
  • fetch_filter — Fetch query - see (?). Overrides the status filter, if given.

Commands (11)

  • service-desk-plus-link-request-modify Deprecated

    Links or unlinks multiple commands.

  • service-desk-plus-linked-request-list Deprecated

    Gets a list with all the linked requests under the specified request.

  • service-desk-plus-request-assign Deprecated

    Assigns the specified request to a technician and/or group.

  • service-desk-plus-request-close Deprecated

    Closes the specified request.

  • service-desk-plus-request-create Deprecated

    Creates new requests.

  • service-desk-plus-request-delete Deprecated

    Deletes the request with the specified ID. To delete multiple IDs, pass a comma-separated list (string) of the IDs of the requests.

  • service-desk-plus-request-pickup Deprecated

    Allows a technician to pickup the specified with the given request ID on the technician's name.

  • service-desk-plus-request-resolution-add Deprecated

    Adds a resolution to the specified request.

  • service-desk-plus-request-resolutions-list Deprecated

    Gets the resolution of the specified request.

  • service-desk-plus-request-update Deprecated

    Updates the specified request.

  • service-desk-plus-requests-list Deprecated

    View the details of requests. If no arguments are passed, details of all requests are returned.