ServiceNow Deprecated

Deprecated. Use the ServiceNow v2 integration instead.

Case Management · ServiceNow

Configuration parameters

  • url — ServiceNow URL, in the format https://company.service-now.com/ (required)
  • credentials — Username
  • proxy — Use system proxy settings
  • insecure — Trust any certificate (not secure)
  • ticket_type — Default ticket type for running ticket commands and fetching incidents
  • api_version — ServiceNow API Version (e.g. 'v1')
  • isFetch — Fetch incidents
  • sysparm_query — The query to use when fetching incidents
  • fetch_limit — How many incidents to fetch each time
  • fetch_time — First fetch timestamp (<number> <time unit>, e.g., 12 hours, 7 days, 3 months, 1 year)
  • timestamp_field — Timestamp field to filter by (e.g., `opened_at`) This is how the filter is applied to the query: “ORDERBYopened_at^opened_at>[Last Run]. To prevent duplicate incidents, this field is mandatory for fetching incidents.
  • incidentType — Incident type
  • get_attachments — Get incident attachments

Commands (31)

  • servicenow-add-comment Deprecated

    Add comment to specific ticket by providing ticket id

  • servicenow-add-link Deprecated

    Add a link to specific ticket

  • servicenow-create Deprecated

    Deprecated. Use servicenow-create-ticket or servicenow-create-record instead

  • servicenow-create-record Deprecated

    Create a new record in a specified ServiceNow table

  • servicenow-create-ticket Deprecated

    Create new ServiceNow ticket

  • servicenow-delete-record Deprecated

    Delete a record in a specified ServiceNow table

  • servicenow-delete-ticket Deprecated

    Delete a ticket from ServiceNow

  • servicenow-get Deprecated

    Deprecated. Use servicenow-get-ticket or servicenow-get-record instead

  • servicenow-get-computer Deprecated

    Deprecated. Use servicenow-query-computers instead.

  • servicenow-get-groups Deprecated

    Deprecated. Use servicenow-query-groups instead.

  • servicenow-get-record Deprecated

    Retrieve record information by specific record ID

  • servicenow-get-table-name Deprecated

    Get table names by a label to use in commands

  • servicenow-get-ticket Deprecated

    Retrieve ticket information by specific ticket ID

  • servicenow-get-ticket-notes Deprecated

    Get notes from the specified ServiceNow ticket - Read permissions are required for the sys_journal_field table.

  • servicenow-incident-add-comment Deprecated

    Deprecated. Use servicenow-add-comment instead.

  • servicenow-incident-add-link Deprecated

    Deprecated. Use servicenow-add-link instead.

  • servicenow-incident-create Deprecated

    Create a new ServiceNow ticket

  • servicenow-incident-update Deprecated

    Deprecated. Use servicenow-update-ticket or servicenow-update-record instead

  • servicenow-incident-upload-file Deprecated

    Deprecated. Use servicenow-upload-file instead.

  • servicenow-incidents-query Deprecated

    Deprecated. Use servicenow-query-table or servicenow-query-tickets instead.

  • servicenow-list-table-fields Deprecated

    List API fields for a specified ServiceNow table

  • servicenow-query Deprecated

    Deprecated. Use servicenow-query-table or servicenow-query-tickets instead.

  • servicenow-query-computers Deprecated

    Query the cmdb_ci_computer table in ServiceNow

  • servicenow-query-groups Deprecated

    Query the sys_user_group table in ServiceNow

  • servicenow-query-table Deprecated

    Query a specified table in ServiceNow

  • servicenow-query-tickets Deprecated

    Retrieve ticket info with a query

  • servicenow-query-users Deprecated

    Query the sys_user table in ServiceNow

  • servicenow-update Deprecated

    Deprecated. Use servicenow-update-ticket or servicenow-update-record instead

  • servicenow-update-record Deprecated

    Update a record in a specified ServiceNow table

  • servicenow-update-ticket Deprecated

    Update specific ticket

  • servicenow-upload-file Deprecated

    Upload a file to a specific ticket