Wolken ITSM

Use The Wolken IT Service Management (ITSM) solution to modernize the way you manage and deliver services to your users.

Case Management · Wolken ITSM

Configuration parameters

  • url — Server URL (e.g. api-brdcmitsmbst.wolkenservicedesk.com) (required)
  • credentials — (required)
  • Client Id — Client Id (required)
  • Service Account — Service Account (required)
  • Domain — Domain (required)
  • insecure — Trust any certificate (not secure)
  • proxy — Use system proxy settings
  • Refresh Token — Refresh Token (required)

Commands (10)

  • wolken-add-internal-notes

    Used to add Internal Notes in the specified incident.

  • wolken-create-incident-requestv1

    Creates new Wolken ITSM incident.

  • wolken-get-access-token

    Use to get access token and save it in integration context . Refresh Token saved in integration context will be used to create new access token after expiration.

  • wolken-get-incident-by-id

    Find incident using the specified incident id.

  • wolken-post-api-v1-incidents-add-attachments

    Add Attachment to the specified Incident Id using entry Id.

  • wolken-post-api-v1-incidents-add-outbound-notes

    Add Outbound Notes to the specified Incident Id.

  • wolken-post-api-v1-incidents-by-incident-id

    Update an existing incident.

  • wolken-post-api-v1-incidents-close

    Close an Incident.

  • wolken-put-api-v1-incidents-cancel

    Cancel an Incident.

  • wolken-search-incidents-by-params

    Search in the list of incident using any parameters.