Details
| ID | Bmc Remedyforce Incident |
|---|---|
| Group | incident |
| Version | -1 |
| From Version | 6.0.0 |
Layout Structure
Legacy Summary 0 sections
No sections defined.
Incident Info 11 sections
Case Details
| Field ID | Position |
|---|---|
| type | Col 0-2, Height: 22 |
| severity | Col 0-2, Height: 22 |
| owner | Col 0-2, Height: 22 |
| dbotsource | Col 0-2, Height: 22 |
| sourcebrand | Col 0-2, Height: 22 |
| sourceinstance | Col 0-2, Height: 22 |
| playbookid | Col 0-2, Height: 22 |
Notes
Work Plan
Linked Incidents
Child Incidents
Evidence
Team Members
Indicators
Timeline Information
| Field ID | Position |
|---|---|
| occurred | Col 0-1, Height: 22 |
| dbotmodified | Col 0-1, Height: 22 |
| dbotduedate | Col 0-2, Height: 22 |
| dbotcreated | Col 1-2, Height: 22 |
| dbotclosed | Col 1-2, Height: 22 |
Closing Information
| Field ID | Position |
|---|---|
| dbotclosed | Col 0-2, Height: 22 |
| closereason | Col 0-2, Height: 22 |
| closenotes | Col 0-2, Height: 22 |
Investigation Data
| Field ID | Position |
|---|---|
| details | Col 0-2, Height: 22 |
War Room 0 sections
No sections defined.
Work Plan 0 sections
No sections defined.
Evidence Board 0 sections
No sections defined.
Related Incidents 0 sections
No sections defined.
Canvas 0 sections
No sections defined.
Bmc Remedyforce Incident 8 sections
Client Details
| Field ID | Position |
|---|---|
| bmcremedyforceclientname | Col 0-2, Height: 53 |
| bmcremedyforceclientaccount | Col 0-2, Height: 53 |
Incident Details
| Field ID | Position |
|---|---|
| bmcremedyforcetemplate | Col 0-2, Height: 53 |
| bmcremedyforcecategory | Col 0-2, Height: 53 |
| bmcremedyforcedescription | Col 0-2, Height: 106 |
| bmcremedyforceid | Col 2-4, Height: 53 |
| bmcremedyforcebroadcast | Col 2-4, Height: 53 |
| bmcremedyforceresolution | Col 2-4, Height: 106 |
Status and Priority Details
| Field ID | Position |
|---|---|
| bmcremedyforceimpact | Col 0-2, Height: 53 |
| bmcremedyforceurgency | Col 0-2, Height: 53 |
| bmcremedyforcestatus | Col 0-2, Height: 22 |
Date and Time Details
| Field ID | Position |
|---|---|
| bmcremedyforceopeneddate | Col 0-2, Height: 53 |
| bmcremedyforceduedate | Col 0-2, Height: 53 |
| bmcremedyforcelastmodifieddate | Col 0-2, Height: 53 |
| bmcremedyforcerespondeddate | Col 2-4, Height: 53 |
| bmcremedyforcecloseddate | Col 2-4, Height: 53 |
| bmcremedyforcecreateddate | Col 2-4, Height: 53 |
Service, Configuration Item and Asset Details
| Field ID | Position |
|---|---|
| bmcremedyforceservice | Col 0-2, Height: 53 |
| bmcremedyforceconfigurationitemasset | Col 0-2, Height: 53 |
| bmcremedyforceoutageend | Col 0-2, Height: 53 |
| bmcremedyforceserviceoffering | Col 2-4, Height: 53 |
| bmcremedyforceoutagestart | Col 2-4, Height: 53 |
Assignment Details
| Field ID | Position |
|---|---|
| bmcremedyforcequeue | Col 0-2, Height: 53 |
| bmcremedyforcestaff | Col 0-2, Height: 53 |
Note(s)
| Field ID | Position |
|---|---|
| bmcremedyforcenotes | Col 0-6, Height: 106 |
Attachment(s)
| Field ID | Position |
|---|---|
| bmcremedyforceattachments | Col 0-6, Height: 44 |