Bmc Remedyforce Incident

Layout of the BMC Remedyforce Incident.

Bmc Helix Remedyforce Incident

Details

IDBmc Remedyforce Incident
Groupincident
Version-1
From Version6.0.0

Layout Structure

Legacy Summary 0 sections

No sections defined.

Incident Info 11 sections

Case Details

Field IDPosition
type Col 0-2, Height: 22
severity Col 0-2, Height: 22
owner Col 0-2, Height: 22
dbotsource Col 0-2, Height: 22
sourcebrand Col 0-2, Height: 22
sourceinstance Col 0-2, Height: 22
playbookid Col 0-2, Height: 22

Notes

Work Plan

Linked Incidents

Child Incidents

Evidence

Team Members

Indicators

Timeline Information

Field IDPosition
occurred Col 0-1, Height: 22
dbotmodified Col 0-1, Height: 22
dbotduedate Col 0-2, Height: 22
dbotcreated Col 1-2, Height: 22
dbotclosed Col 1-2, Height: 22

Closing Information

Field IDPosition
dbotclosed Col 0-2, Height: 22
closereason Col 0-2, Height: 22
closenotes Col 0-2, Height: 22

Investigation Data

Field IDPosition
details Col 0-2, Height: 22
War Room 0 sections

No sections defined.

Work Plan 0 sections

No sections defined.

Evidence Board 0 sections

No sections defined.

Related Incidents 0 sections

No sections defined.

Canvas 0 sections

No sections defined.

Bmc Remedyforce Incident 8 sections

Client Details

Field IDPosition
bmcremedyforceclientname Col 0-2, Height: 53
bmcremedyforceclientaccount Col 0-2, Height: 53

Incident Details

Field IDPosition
bmcremedyforcetemplate Col 0-2, Height: 53
bmcremedyforcecategory Col 0-2, Height: 53
bmcremedyforcedescription Col 0-2, Height: 106
bmcremedyforceid Col 2-4, Height: 53
bmcremedyforcebroadcast Col 2-4, Height: 53
bmcremedyforceresolution Col 2-4, Height: 106

Status and Priority Details

Field IDPosition
bmcremedyforceimpact Col 0-2, Height: 53
bmcremedyforceurgency Col 0-2, Height: 53
bmcremedyforcestatus Col 0-2, Height: 22

Date and Time Details

Field IDPosition
bmcremedyforceopeneddate Col 0-2, Height: 53
bmcremedyforceduedate Col 0-2, Height: 53
bmcremedyforcelastmodifieddate Col 0-2, Height: 53
bmcremedyforcerespondeddate Col 2-4, Height: 53
bmcremedyforcecloseddate Col 2-4, Height: 53
bmcremedyforcecreateddate Col 2-4, Height: 53

Service, Configuration Item and Asset Details

Field IDPosition
bmcremedyforceservice Col 0-2, Height: 53
bmcremedyforceconfigurationitemasset Col 0-2, Height: 53
bmcremedyforceoutageend Col 0-2, Height: 53
bmcremedyforceserviceoffering Col 2-4, Height: 53
bmcremedyforceoutagestart Col 2-4, Height: 53

Assignment Details

Field IDPosition
bmcremedyforcequeue Col 0-2, Height: 53
bmcremedyforcestaff Col 0-2, Height: 53

Note(s)

Field IDPosition
bmcremedyforcenotes Col 0-6, Height: 106

Attachment(s)

Field IDPosition
bmcremedyforceattachments Col 0-6, Height: 44
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