Email Communication

Email Communication Incident

Details

IDEmail Communication
Groupincident
Version-1
From Version6.0.0

Layout Structure

Legacy Summary 0 sections

No sections defined.

Email Communication 7 sections

3. Attachments

Choose your attachment and click 'Save'.

Field IDPosition
incident_attachment Col 0-2, Height: 53
Col 0-2, Height: 53

2. Message body

Click 'Add' and type your message.

1. Add CC to email

To keep the list of recipients as is, leave this field empty.

Field IDPosition
addcctoemail Col 0-2, Height: 22

Email thread

Use this tab to reply to the email

Mail Attachments

Original Email HTML

Incident Info 12 sections

Case Details

Field IDPosition
type Col 0-2, Height: 22
severity Col 0-2, Height: 22
owner Col 0-2, Height: 22
sourcebrand Col 0-2, Height: 22
sourceinstance Col 0-2, Height: 22
playbookid Col 0-2, Height: 22

Notes

Work Plan

Linked Incidents

Child Incidents

Evidence

Team Members

Indicators

Timeline Information

Field IDPosition
occurred Col 0-1, Height: 22
dbotmodified Col 0-1, Height: 22
dbotduedate Col 0-2, Height: 22
dbotcreated Col 1-2, Height: 22
dbotclosed Col 1-2, Height: 22

Closing Information

Field IDPosition
dbotclosed Col 0-2, Height: 22
closereason Col 0-2, Height: 22
closenotes Col 0-2, Height: 22

Investigation Data

Field IDPosition
details Col 0-2, Height: 22

Mail Attachments

War Room 0 sections

No sections defined.

Work Plan 0 sections

No sections defined.

Evidence Board 0 sections

No sections defined.

Related Incidents 0 sections

No sections defined.

Canvas 0 sections

No sections defined.

{
 "detailsV2": {
  "tabs": [
   {
    "id": "summary",
    "name": "Legacy Summary",
    "type": "summary"
   },
   {
    "hidden": false,
    "id": "edsrfgt5ii",
    "name": "Email Communication",
    "sections": [
     {
      "description": "Choose your attachment and click 'Save'.",
      "displayType": "CARD",
      "h": 2,
      "hideItemTitleOnlyOne": true,
      "i": "edsrfgt5ii-14389630-e872-11ea-97bd-cbe6e9d030a2",
      "items": [
       {
        "endCol": 2,
        "fieldId": "incident_attachment",
        "height": 53,
        "id": "14307fe1-e872-11ea-97bd-cbe6e9d030a2",
        "index": 0,
        "isVisible": true,
        "sectionItemType": "field",
        "startCol": 0
       },
       {
        "args": {

        },
        "buttonClass": "warning",
        "dropEffect": "move",
        "endCol": 2,
        "fieldId": "",
        "height": 53,
        "id": "1e2be390-e872-11ea-97bd-cbe6e9d030a2",
        "index": 1,
        "listId": "edsrfgt5ii-14389630-e872-11ea-97bd-cbe6e9d030a2",
        "name": "Send Reply",
        "scriptId": "SendEmailReply",
        "sectionItemType": "button",
        "startCol": 0
       }
      ],
      "maxH": null,
      "maxW": 1,
      "minH": 1,
      "minW": 1,
      "moved": false,
      "name": "3. Attachments",
      "static": false,
      "type": "",
      "w": 1,
      "x": 2,
      "y": 1
     },
     {
      "description": "Click 'Add' and type your message.",
      "h": 2,
      "i": "edsrfgt5ii-15de2fe0-e872-11ea-97bd-cbe6e9d030a2",
      "items": [

      ],
      "maxH": null,
      "maxW": 1,
      "minH": 1,
      "minW": 1,
      "moved": false,
      "name": "2. Message body",
      "static": false,
      "type": "notes",
      "w": 1,
      "x": 1,
      "y": 1
     },
     {
      "description": "To keep the list of recipients as is, leave this field empty. ",
      "displayType": "CARD",
      "h": 2,
      "hideItemTitleOnlyOne": true,
      "hideName": false,
      "i": "edsrfgt5ii-1934ade0-e872-11ea-97bd-cbe6e9d030a2",
      "items": [
       {
        "endCol": 2,
        "fieldId": "addcctoemail",
        "height": 22,
        "id": "552d9610-e875-11ea-97bd-cbe6e9d030a2",
        "index": 0,
        "sectionItemType": "field",
        "startCol": 0
       }
      ],
      "maxH": null,
      "maxW": 1,
      "minH": 1,
      "minW": 1,
      "moved": false,
      "name": "1. Add CC to email",
      "static": false,
      "w": 1,
      "x": 0,
      "y": 1
     },
     {
      "h": 4,
      "i": "edsrfgt5ii-29c2ced0-e872-11ea-97bd-cbe6e9d030a2",
      "items": [

      ],
      "maxH": null,
      "maxW": 2,
      "minH": 1,
      "minW": 2,
      "moved": false,
      "name": "Email thread",
      "query": {
       "categories": [

       ],
       "fromTime": "0001-01-01T00:00:00Z",
       "pageSize": 0,
       "tags": [
        "email-thread"
       ],
       "tagsAndOperator": false,
       "usersAndOperator": false
      },
      "queryType": "warRoomFilter",
      "static": false,
      "type": "invTimeline",
      "w": 2,
      "x": 0,
      "y": 3
     },
     {
      "displayType": "CARD",
      "h": 1,
      "hideItemTitleOnlyOne": true,
      "hideName": false,
      "i": "edsrfgt5ii-3bcd2f80-e872-11ea-97bd-cbe6e9d030a2",
      "items": [

      ],
      "maxH": null,
      "maxW": 3,
      "minH": 1,
      "minW": 3,
      "moved": false,
      "name": "Use this tab to reply to the email",
      "static": false,
      "w": 3,
      "x": 0,
      "y": 0
     },
     {
      "h": 3,
      "i": "edsrfgt5ii-a7076560-eac8-11ea-862d-9d68001b5e4b",
      "items": [

      ],
      "maxW": 3,
      "minH": 1,
      "minW": 1,
      "moved": false,
      "name": "Mail Attachments",
      "query": {
       "categories": [
        "attachments"
       ],
       "lastId": "",
       "pageSize": 100,
       "tags": [

       ],
       "users": [

       ]
      },
      "queryType": "warRoomFilter",
      "static": false,
      "type": "invTimeline",
      "w": 3,
      "x": 0,
      "y": 7
     },
     {
      "h": 4,
      "i": "edsrfgt5ii-e09d3040-16bd-11eb-96bd-fdade69ebf6b",
      "items": [

      ],
      "maxW": 3,
      "minH": 1,
      "minW": 1,
      "moved": false,
      "name": "Original Email HTML",
      "query": "DisplayEmailHtml",
      "queryType": "script",
      "static": false,
      "type": "dynamic",
      "w": 1,
      "x": 2,
      "y": 3
     }
    ],
    "type": "custom"
   },
   {
    "id": "caseinfoid",
    "name": "Incident Info",
    "sections": [
     {
      "displayType": "ROW",
      "h": 2,
      "i": "caseinfoid-fce71720-98b0-11e9-97d7-ed26ef9e46c8",
      "isVisible": true,
      "items": [
       {
        "endCol": 2,
        "fieldId": "type",
        "height": 22,
        "id": "incident-type-field",
        "index": 0,
        "sectionItemType": "field",
        "startCol": 0
       },
       {
        "endCol": 2,
        "fieldId": "severity",
        "height": 22,
        "id": "incident-severity-field",
        "index": 1,
        "sectionItemType": "field",
        "startCol": 0
       },
       {
        "endCol": 2,
        "fieldId": "owner",
        "height": 22,
        "id": "incident-owner-field",
        "index": 2,
        "sectionItemType": "field",
        "startCol": 0
       },
       {
        "endCol": 2,
        "fieldId": "sourcebrand",
        "height": 22,
        "id": "incident-sourceBrand-field",
        "index": 4,
        "sectionItemType": "field",
        "startCol": 0
       },
       {
        "endCol": 2,
        "fieldId": "sourceinstance",
        "height": 22,
        "id": "incident-sourceInstance-field",
        "index": 5,
        "sectionItemType": "field",
        "startCol": 0
       },
       {
        "endCol": 2,
        "fieldId": "playbookid",
        "height": 22,
        "id": "incident-playbookId-field",
        "index": 6,
        "sectionItemType": "field",
        "startCol": 0
       }
      ],
      "moved": false,
      "name": "Case Details",
      "static": false,
      "w": 1,
      "x": 0,
      "y": 0
     },
     {
      "h": 2,
      "i": "caseinfoid-61263cc0-98b1-11e9-97d7-ed26ef9e46c8",
      "moved": false,
      "name": "Notes",
      "static": false,
      "type": "notes",
      "w": 1,
      "x": 2,
      "y": 0
     },
     {
      "displayType": "ROW",
      "h": 2,
      "i": "caseinfoid-6aabad20-98b1-11e9-97d7-ed26ef9e46c8",
      "moved": false,
      "name": "Work Plan",
      "static": false,
      "type": "workplan",
      "w": 1,
      "x": 1,
      "y": 0
     },
     {
      "displayType": "ROW",
      "h": 2,
      "i": "caseinfoid-770ec200-98b1-11e9-97d7-ed26ef9e46c8",
      "isVisible": true,
      "moved": false,
      "name": "Linked Incidents",
      "static": false,
      "type": "linkedIncidents",
      "w": 1,
      "x": 1,
      "y": 6
     },
     {
      "displayType": "ROW",
      "h": 2,
      "i": "caseinfoid-842632c0-98b1-11e9-97d7-ed26ef9e46c8",
      "moved": false,
      "name": "Child Incidents",
      "static": false,
      "type": "childInv",
      "w": 1,
      "x": 2,
      "y": 6
     },
     {
      "displayType": "ROW",
      "h": 2,
      "i": "caseinfoid-4a31afa0-98ba-11e9-a519-93a53c759fe0",
      "moved": false,
      "name": "Evidence",
      "static": false,
      "type": "evidence",
      "w": 1,
      "x": 2,
      "y": 2
     },
     {
      "displayType": "ROW",
      "h": 2,
      "hideName": false,
      "i": "caseinfoid-7717e580-9bed-11e9-9a3f-8b4b2158e260",
      "moved": false,
      "name": "Team Members",
      "static": false,
      "type": "team",
      "w": 1,
      "x": 2,
      "y": 8
     },
     {
      "displayType": "ROW",
      "h": 2,
      "i": "caseinfoid-7ce69dd0-a07f-11e9-936c-5395a1acf11e",
      "moved": false,
      "name": "Indicators",
      "query": "",
      "queryType": "input",
      "static": false,
      "type": "indicators",
      "w": 2,
      "x": 0,
      "y": 4
     },
     {
      "displayType": "CARD",
      "h": 2,
      "i": "caseinfoid-ac32f620-a0b0-11e9-b27f-13ae1773d289",
      "items": [
       {
        "endCol": 1,
        "fieldId": "occurred",
        "height": 22,
        "id": "incident-occurred-field",
        "index": 0,
        "sectionItemType": "field",
        "startCol": 0
       },
       {
        "endCol": 1,
        "fieldId": "dbotmodified",
        "height": 22,
        "id": "incident-modified-field",
        "index": 1,
        "sectionItemType": "field",
        "startCol": 0
       },
       {
        "endCol": 2,
        "fieldId": "dbotduedate",
        "height": 22,
        "id": "incident-dueDate-field",
        "index": 2,
        "sectionItemType": "field",
        "startCol": 0
       },
       {
        "endCol": 2,
        "fieldId": "dbotcreated",
        "height": 22,
        "id": "incident-created-field",
        "index": 0,
        "sectionItemType": "field",
        "startCol": 1
       },
       {
        "endCol": 2,
        "fieldId": "dbotclosed",
        "height": 22,
        "id": "incident-closed-field",
        "index": 1,
        "sectionItemType": "field",
        "startCol": 1
       }
      ],
      "moved": false,
      "name": "Timeline Information",
      "static": false,
      "w": 1,
      "x": 0,
      "y": 2
     },
     {
      "displayType": "ROW",
      "h": 2,
      "i": "caseinfoid-88e6bf70-a0b1-11e9-b27f-13ae1773d289",
      "isVisible": true,
      "items": [
       {
        "endCol": 2,
        "fieldId": "dbotclosed",
        "height": 22,
        "id": "incident-dbotClosed-field",
        "index": 0,
        "sectionItemType": "field",
        "startCol": 0
       },
       {
        "endCol": 2,
        "fieldId": "closereason",
        "height": 22,
        "id": "incident-closeReason-field",
        "index": 1,
        "sectionItemType": "field",
        "startCol": 0
       },
       {
        "endCol": 2,
        "fieldId": "closenotes",
        "height": 22,
        "id": "incident-closeNotes-field",
        "index": 2,
        "sectionItemType": "field",
        "startCol": 0
       }
      ],
      "moved": false,
      "name": "Closing Information",
      "static": false,
      "w": 1,
      "x": 0,
      "y": 6
     },
     {
      "displayType": "CARD",
      "h": 2,
      "i": "caseinfoid-e54b1770-a0b1-11e9-b27f-13ae1773d289",
      "isVisible": true,
      "items": [
       {
        "endCol": 2,
        "fieldId": "details",
        "height": 22,
        "id": "incident-details-field",
        "index": 0,
        "sectionItemType": "field",
        "startCol": 0
       }
      ],
      "moved": false,
      "name": "Investigation Data",
      "static": false,
      "w": 1,
      "x": 1,
      "y": 2
     },
     {
      "h": 2,
      "i": "caseinfoid-da7ac860-eac8-11ea-862d-9d68001b5e4b",
      "items": [

      ],
      "maxW": 3,
      "minH": 1,
      "minW": 1,
      "moved": false,
      "name": "Mail Attachments",
      "query": {
       "categories": [
        "attachments"
       ],
       "lastId": "",
       "pageSize": 100,
       "tags": [

       ],
       "users": [

       ]
      },
      "queryType": "warRoomFilter",
      "static": false,
      "type": "invTimeline",
      "w": 1,
      "x": 2,
      "y": 4
     }
    ],
    "type": "custom"
   },
   {
    "id": "warRoom",
    "name": "War Room",
    "type": "warRoom"
   },
   {
    "id": "workPlan",
    "name": "Work Plan",
    "type": "workPlan"
   },
   {
    "id": "evidenceBoard",
    "name": "Evidence Board",
    "type": "evidenceBoard"
   },
   {
    "id": "relatedIncidents",
    "name": "Related Incidents",
    "type": "relatedIncidents"
   },
   {
    "id": "canvas",
    "name": "Canvas",
    "type": "canvas"
   }
  ]
 },
 "group": "incident",
 "id": "Email Communication",
 "mobile": {
  "sections": [
   {
    "description": "",
    "fields": [
     {
      "fieldId": "incident_type",
      "isVisible": true
     },
     {
      "fieldId": "incident_severity",
      "isVisible": true
     },
     {
      "fieldId": "incident_owner",
      "isVisible": true
     },
     {
      "fieldId": "incident_dbotstatus",
      "isVisible": true
     },
     {
      "fieldId": "incident_sourcebrand",
      "isVisible": true
     },
     {
      "fieldId": "incident_sourceinstance",
      "isVisible": true
     },
     {
      "fieldId": "incident_playbookid",
      "isVisible": true
     },
     {
      "fieldId": "incident_phase",
      "isVisible": true
     },
     {
      "fieldId": "incident_roles",
      "isVisible": true
     }
    ],
    "isVisible": true,
    "name": "Basic Information",
    "query": null,
    "queryType": "",
    "readOnly": false,
    "type": ""
   },
   {
    "description": "",
    "fields": [
     {
      "fieldId": "incident_occurred",
      "isVisible": true
     },
     {
      "fieldId": "incident_dbotcreated",
      "isVisible": true
     },
     {
      "fieldId": "incident_dbotduedate",
      "isVisible": true
     },
     {
      "fieldId": "incident_dbotmodified",
      "isVisible": true
     },
     {
      "fieldId": "incident_dbottotaltime",
      "isVisible": true
     }
    ],
    "isVisible": true,
    "name": "Timeline Information",
    "query": null,
    "queryType": "",
    "readOnly": false,
    "type": ""
   },
   {
    "description": "",
    "fields": [
     {
      "fieldId": "incident_agentid",
      "isVisible": true
     },
     {
      "fieldId": "incident_app",
      "isVisible": true
     },
     {
      "fieldId": "incident_assignmentgroup",
      "isVisible": true
     },
     {
      "fieldId": "incident_caller",
      "isVisible": true
     },
     {
      "fieldId": "incident_commandline",
      "isVisible": true
     },
     {
      "fieldId": "incident_country",
      "isVisible": true
     },
     {
      "fieldId": "incident_dbotprediction",
      "isVisible": true
     },
     {
      "fieldId": "incident_dbotpredictionprobability",
      "isVisible": true
     },
     {
      "fieldId": "incident_destinationhostname",
      "isVisible": true
     },
     {
      "fieldId": "incident_destinationip",
      "isVisible": true
     },
     {
      "fieldId": "incident_destinationnetwork",
      "isVisible": true
     },
     {
      "fieldId": "incident_destinationport",
      "isVisible": true
     },
     {
      "fieldId": "incident_detectionsla",
      "isVisible": true
     },
     {
      "fieldId": "incident_detectionurl",
      "isVisible": true
     },
     {
      "fieldId": "incident_devicehash",
      "isVisible": true
     },
     {
      "fieldId": "incident_devicename",
      "isVisible": true
     },
     {
      "fieldId": "incident_escalation",
      "isVisible": true
     },
     {
      "fieldId": "incident_eventid",
      "isVisible": true
     },
     {
      "fieldId": "incident_eventtype",
      "isVisible": true
     },
     {
      "fieldId": "incident_filehash",
      "isVisible": true
     },
     {
      "fieldId": "incident_filename",
      "isVisible": true
     },
     {
      "fieldId": "incident_filepath",
      "isVisible": true
     },
     {
      "fieldId": "incident_filesize",
      "isVisible": true
     },
     {
      "fieldId": "incident_firstname",
      "isVisible": true
     },
     {
      "fieldId": "incident_investigationstage",
      "isVisible": true
     },
     {
      "fieldId": "incident_lastname",
      "isVisible": true
     },
     {
      "fieldId": "incident_logsource",
      "isVisible": true
     },
     {
      "fieldId": "incident_macaddress",
      "isVisible": true
     },
     {
      "fieldId": "incident_mobiledevicemodel",
      "isVisible": true
     },
     {
      "fieldId": "incident_os",
      "isVisible": true
     },
     {
      "fieldId": "incident_osversion",
      "isVisible": true
     },
     {
      "fieldId": "incident_phonenumber",
      "isVisible": true
     },
     {
      "fieldId": "incident_pid",
      "isVisible": true
     },
     {
      "fieldId": "incident_protocol",
      "isVisible": true
     },
     {
      "fieldId": "incident_remediationsla",
      "isVisible": true
     },
     {
      "fieldId": "incident_sourcehostname",
      "isVisible": true
     },
     {
      "fieldId": "incident_sourceip",
      "isVisible": true
     },
     {
      "fieldId": "incident_sourcenetwork",
      "isVisible": true
     },
     {
      "fieldId": "incident_sourceport",
      "isVisible": true
     },
     {
      "fieldId": "incident_sourceusername",
      "isVisible": true
     },
     {
      "fieldId": "incident_state",
      "isVisible": true
     },
     {
      "fieldId": "incident_subcategory",
      "isVisible": true
     },
     {
      "fieldId": "incident_tenantname",
      "isVisible": true
     },
     {
      "fieldId": "incident_ticketcloseddate",
      "isVisible": true
     },
     {
      "fieldId": "incident_ticketnumber",
      "isVisible": true
     },
     {
      "fieldId": "incident_ticketopeneddate",
      "isVisible": true
     },
     {
      "fieldId": "incident_timetoassignment",
      "isVisible": true
     },
     {
      "fieldId": "incident_urlsslverification",
      "isVisible": true
     },
     {
      "fieldId": "incident_useraccountcontrol",
      "isVisible": true
     }
    ],
    "isVisible": true,
    "name": "Custom Fields",
    "query": null,
    "queryType": "",
    "readOnly": false,
    "type": ""
   },
   {
    "description": "",
    "fields": [
     {
      "fieldId": "incident_labels",
      "isVisible": true
     }
    ],
    "isVisible": true,
    "name": "Labels",
    "query": null,
    "queryType": "",
    "readOnly": true,
    "type": "labels"
   }
  ]
 },
 "name": "Email Communication",
 "system": false,
 "version": -1,
 "fromVersion": "6.0.0",
 "description": ""
}