Salesforce Case
SalesforceV2 Incident
Details
| ID | Salesforce Case |
|---|---|
| Group | incident |
| Version | -1 |
| From Version | 6.2.0 |
Layout Structure
Incident Info 12 sections
Case Details
| Field ID | Position |
|---|---|
| type | Col 0-2, Height: 22 |
| severity | Col 0-2, Height: 22 |
| dbotsource | Col 0-2, Height: 22 |
| sourcebrand | Col 0-2, Height: 22 |
| sourceinstance | Col 0-2, Height: 22 |
| playbookid | Col 0-2, Height: 22 |
| owner | Col 0-2, Height: 22 |
Notes
Work Plan
Linked Incidents
Child Incidents
Evidence
Team Members
Indicators
Timeline Information
| Field ID | Position |
|---|---|
| occurred | Col 0-1, Height: 53 |
| dbotmodified | Col 0-1, Height: 53 |
| dbotduedate | Col 0-2, Height: 53 |
| dbotcreated | Col 1-2, Height: 53 |
| dbotclosed | Col 1-2, Height: 53 |
Closing Information
| Field ID | Position |
|---|---|
| dbotclosed | Col 0-2, Height: 22 |
| closereason | Col 0-2, Height: 22 |
| closenotes | Col 0-2, Height: 44 |
Investigation Data
| Field ID | Position |
|---|---|
| details | Col 0-2, Height: 22 |
Salesforce Case Info
| Field ID | Position |
|---|---|
| salesforcecasenumber | Col 0-2, Height: 22 |
| salesforcesubject | Col 0-2, Height: 22 |
| salesforceorigin | Col 0-2, Height: 22 |
| salesforcepriority | Col 0-2, Height: 22 |
| salesforcestatus | Col 0-2, Height: 22 |
| salesforcelastmodifieddate | Col 0-2, Height: 22 |
| salesforcecloseddate | Col 0-2, Height: 22 |
Salesforce Case 7 sections
Case Status
| Field ID | Position |
|---|---|
| salesforcestatus | Col 0-2, Height: 22 |
| salesforcepriority | Col 0-2, Height: 22 |
Case Handling
| Field ID | Position |
|---|---|
| salesforcemilestonestatus | Col 0-2, Height: 22 |
| salesforceescalated | Col 0-2, Height: 22 |
Case Closing Information
| Field ID | Position |
|---|---|
| closenotes | Col 0-2, Height: 44 |
| salesforcecloseddate | Col 0-2, Height: 22 |
Case Status
Salesforce Comments
Attachments
| Field ID | Position |
|---|---|
| incident_attachment | Col 0-2, Height: 53 |
Case Info
| Field ID | Position |
|---|---|
| salesforcecasenumber | Col 0-2, Height: 22 |
| salesforcelastmodifieddate | Col 0-2, Height: 22 |
| salesforcesubject | Col 0-2, Height: 22 |
| salesforceowner | Col 0-2, Height: 22 |
| salesforceorigin | Col 0-2, Height: 22 |
War Room 0 sections
No sections defined.
Work Plan 0 sections
No sections defined.
Evidence Board 0 sections
No sections defined.
Related Incidents 0 sections
No sections defined.
Canvas 0 sections
No sections defined.