Salesforce Case

SalesforceV2 Incident

Details

IDSalesforce Case
Groupincident
Version-1
From Version6.2.0

Layout Structure

Incident Info 12 sections

Case Details

Field IDPosition
type Col 0-2, Height: 22
severity Col 0-2, Height: 22
dbotsource Col 0-2, Height: 22
sourcebrand Col 0-2, Height: 22
sourceinstance Col 0-2, Height: 22
playbookid Col 0-2, Height: 22
owner Col 0-2, Height: 22

Notes

Work Plan

Linked Incidents

Child Incidents

Evidence

Team Members

Indicators

Timeline Information

Field IDPosition
occurred Col 0-1, Height: 53
dbotmodified Col 0-1, Height: 53
dbotduedate Col 0-2, Height: 53
dbotcreated Col 1-2, Height: 53
dbotclosed Col 1-2, Height: 53

Closing Information

Field IDPosition
dbotclosed Col 0-2, Height: 22
closereason Col 0-2, Height: 22
closenotes Col 0-2, Height: 44

Investigation Data

Field IDPosition
details Col 0-2, Height: 22

Salesforce Case Info

Field IDPosition
salesforcecasenumber Col 0-2, Height: 22
salesforcesubject Col 0-2, Height: 22
salesforceorigin Col 0-2, Height: 22
salesforcepriority Col 0-2, Height: 22
salesforcestatus Col 0-2, Height: 22
salesforcelastmodifieddate Col 0-2, Height: 22
salesforcecloseddate Col 0-2, Height: 22
Salesforce Case 7 sections

Case Status

Field IDPosition
salesforcestatus Col 0-2, Height: 22
salesforcepriority Col 0-2, Height: 22

Case Handling

Field IDPosition
salesforcemilestonestatus Col 0-2, Height: 22
salesforceescalated Col 0-2, Height: 22

Case Closing Information

Field IDPosition
closenotes Col 0-2, Height: 44
salesforcecloseddate Col 0-2, Height: 22

Case Status

Salesforce Comments

Attachments

Field IDPosition
incident_attachment Col 0-2, Height: 53

Case Info

Field IDPosition
salesforcecasenumber Col 0-2, Height: 22
salesforcelastmodifieddate Col 0-2, Height: 22
salesforcesubject Col 0-2, Height: 22
salesforceowner Col 0-2, Height: 22
salesforceorigin Col 0-2, Height: 22
War Room 0 sections

No sections defined.

Work Plan 0 sections

No sections defined.

Evidence Board 0 sections

No sections defined.

Related Incidents 0 sections

No sections defined.

Canvas 0 sections

No sections defined.

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