ServiceNow Create Ticket and Mirror
ServiceNow Incident
Details
| ID | ServiceNow Create Ticket and Mirror |
|---|---|
| Group | incident |
| Version | -1 |
| From Version | 6.0.0 |
Layout Structure
Legacy Summary 0 sections
No sections defined.
ServiceNow 7 sections
Snow Ticket Information
| Field ID | Position |
|---|---|
| servicenowticketnumber | Col 0-2, Height: 22 |
| servicenowstate | Col 0-2, Height: 22 |
| servicenowopeneddate | Col 0-2, Height: 22 |
| servicenowduedate | Col 0-2, Height: 22 |
| servicenowcaller | Col 0-2, Height: 22 |
| servicenowcategory | Col 0-2, Height: 22 |
| servicenowdescription | Col 0-2, Height: 44 |
| servicenowticketid | Col 0-2, Height: 22 |
Snow Ticket Close Notes
| Field ID | Position |
|---|---|
| servicenowcloseddate | Col 0-2, Height: 22 |
| servicenowresolvedtime | Col 0-2, Height: 22 |
| servicenowresolutionnotes | Col 0-2, Height: 22 |
| servicenowresolutioncode | Col 0-2, Height: 22 |
| servicenowclosedby | Col 0-2, Height: 22 |
Snow Ticket Handling
| Field ID | Position |
|---|---|
| servicenowassignmentgroup | Col 0-2, Height: 22 |
| servicenowassignedto | Col 0-2, Height: 22 |
| servicenowescalation | Col 0-2, Height: 22 |
| servicenowpriority | Col 0-2, Height: 22 |
| servicenowimpact | Col 0-2, Height: 22 |
| servicenowseverity | Col 0-2, Height: 22 |
| servicenowurgency | Col 0-2, Height: 22 |
Snow Ticket Status
Attachments
ServiceNow Comments and Work Notes
Add Comments and Work Notes to ServiceNow
| Field ID | Position |
|---|---|
| — | Col 0-2, Height: 44 |
| — | Col 0-2, Height: 44 |
War Room 0 sections
No sections defined.
Work Plan 0 sections
No sections defined.
Evidence Board 0 sections
No sections defined.
Related Incidents 0 sections
No sections defined.
Canvas 0 sections
No sections defined.