Details
| ID | SysAid Layout |
|---|---|
| Group | incident |
| Version | -1 |
| From Version | 6.0.0 |
Layout Structure
Legacy Summary 0 sections
No sections defined.
Incident Info 12 sections
Case Details
| Field ID | Position |
|---|---|
| type | Col 0-2, Height: 22 |
| severity | Col 0-2, Height: 22 |
| owner | Col 0-2, Height: 22 |
| sourcebrand | Col 0-2, Height: 22 |
| sourceinstance | Col 0-2, Height: 22 |
| playbookid | Col 0-2, Height: 22 |
| sourcestatus | Col 0-2, Height: 22 |
| sourceurgency | Col 0-2, Height: 22 |
Notes
Work Plan
Linked Incidents
Child Incidents
Evidence
Team Members
Indicators
Timeline Information
| Field ID | Position |
|---|---|
| occurred | Col 0-1, Height: 53 |
| dbotmodified | Col 0-1, Height: 53 |
| dbotduedate | Col 0-2, Height: 53 |
| ticketopeneddate | Col 0-1, Height: 53 |
| lastupdatetime | Col 0-1, Height: 53 |
| dbotcreated | Col 1-2, Height: 53 |
| dbotclosed | Col 1-2, Height: 53 |
| sysaidduedate | Col 1-2, Height: 53 |
| lastmodifiedby | Col 1-2, Height: 53 |
Closing Information
| Field ID | Position |
|---|---|
| closetime | Col 0-2, Height: 22 |
| closingreason | Col 0-2, Height: 22 |
| dbotclosed | Col 0-2, Height: 22 |
| closereason | Col 0-2, Height: 22 |
| closenotes | Col 0-2, Height: 44 |
Investigation Data
| Field ID | Position |
|---|---|
| details | Col 0-2, Height: 106 |
| title | Col 0-2, Height: 53 |
| description | Col 0-2, Height: 53 |
| accountname | Col 0-2, Height: 53 |
| sysaidnotes | Col 0-2, Height: 53 |
| department | Col 0-2, Height: 53 |
| classification | Col 0-2, Height: 53 |
| Col 0-2, Height: 53 | |
| location | Col 0-2, Height: 53 |
| escalation | Col 0-2, Height: 53 |
| managername | Col 0-2, Height: 53 |
| sourcecreatedby | Col 0-2, Height: 53 |
SysAid Data
| Field ID | Position |
|---|---|
| sysaidcategory | Col 0-2, Height: 53 |
| sysaidsubcategory | Col 0-2, Height: 53 |
| sysaidtertiarycategory | Col 0-2, Height: 53 |
| subtype | Col 0-2, Height: 53 |
| sysaidresolution | Col 0-2, Height: 53 |
| sysaidsolution | Col 0-2, Height: 53 |
| sourcepriority | Col 0-2, Height: 53 |
| sysaidcompany | Col 0-2, Height: 53 |
| sysaidassetname | Col 0-2, Height: 53 |
| assigneduser | Col 0-2, Height: 53 |
| assetid | Col 0-2, Height: 53 |
| alertid | Col 0-2, Height: 53 |
| sysaidparentid | Col 0-2, Height: 22 |
War Room 0 sections
No sections defined.
Work Plan 0 sections
No sections defined.
Evidence Board 0 sections
No sections defined.
Related Incidents 0 sections
No sections defined.
Canvas 0 sections
No sections defined.