TOPdesk Incident
TOPdesk Incident
Details
| ID | TOPdesk Incident |
|---|---|
| Group | incident |
| Version | -1 |
| From Version | 6.0.0 |
Layout Structure
Legacy Summary 0 sections
No sections defined.
Incident Info 12 sections
Case Details
| Field ID | Position |
|---|---|
| type | Col 0-2, Height: 22 |
| severity | Col 0-2, Height: 22 |
| owner | Col 0-2, Height: 22 |
| sourcebrand | Col 0-2, Height: 22 |
| sourceinstance | Col 0-2, Height: 22 |
| playbookid | Col 0-2, Height: 22 |
Notes
Work Plan
Linked Incidents
Child Incidents
Evidence
Team Members
Indicators
Timeline Information
| Field ID | Position |
|---|---|
| dbotmodified | Col 0-1, Height: 53 |
| dbotduedate | Col 0-2, Height: 53 |
| occurred | Col 0-1, Height: 53 |
| dbotclosed | Col 1-2, Height: 53 |
| dbotcreated | Col 1-2, Height: 53 |
Closing Information
| Field ID | Position |
|---|---|
| dbotclosed | Col 0-2, Height: 22 |
| closereason | Col 0-2, Height: 22 |
| closenotes | Col 0-2, Height: 22 |
Investigation Data
| Field ID | Position |
|---|---|
| details | Col 0-2, Height: 106 |
Ticket Info
| Field ID | Position |
|---|---|
| ticketnumber | Col 0-2, Height: 22 |
| topdeskcallername | Col 0-2, Height: 22 |
| ticketopeneddate | Col 0-2, Height: 22 |
| ticketcloseddate | Col 0-2, Height: 22 |
| topdeskpriority | Col 0-2, Height: 22 |
TOPdesk Ticket 7 sections
TOPdesk Ticket Processing Status
| Field ID | Position |
|---|---|
| topdeskprocessingstatus | Col 0-2, Height: 22 |
Ticket Status
| Field ID | Position |
|---|---|
| ticketnumber | Col 0-2, Height: 22 |
| topdeskline | Col 0-2, Height: 22 |
| topdeskimpact | Col 0-2, Height: 22 |
| topdeskpriority | Col 0-2, Height: 22 |
| topdeskurgency | Col 0-2, Height: 22 |
Ticket Info
| Field ID | Position |
|---|---|
| topdeskcallername | Col 0-2, Height: 22 |
| topdeskcallerbranchname | Col 0-2, Height: 22 |
| topdeskcategory | Col 0-2, Height: 22 |
| topdesksubcategory | Col 0-2, Height: 22 |
| topdeskcalltype | Col 0-2, Height: 22 |
Ticket Handling
| Field ID | Position |
|---|---|
| topdeskcreator | Col 0-2, Height: 22 |
| topdeskcreationdate | Col 0-2, Height: 22 |
| topdeskmodificationdate | Col 0-2, Height: 22 |
Notes
Ticket Closing Information
| Field ID | Position |
|---|---|
| closenotes | Col 0-2, Height: 44 |
| ticketcloseddate | Col 0-2, Height: 22 |
Attachments
| Field ID | Position |
|---|---|
| incident_attachment | Col 0-2, Height: 53 |
War Room 0 sections
No sections defined.
Work Plan 0 sections
No sections defined.
Evidence Board 0 sections
No sections defined.
Related Incidents 0 sections
No sections defined.
Canvas 0 sections
No sections defined.