TOPdesk Incident

TOPdesk Incident

Details

IDTOPdesk Incident
Groupincident
Version-1
From Version6.0.0

Layout Structure

Legacy Summary 0 sections

No sections defined.

Incident Info 12 sections

Case Details

Field IDPosition
type Col 0-2, Height: 22
severity Col 0-2, Height: 22
owner Col 0-2, Height: 22
sourcebrand Col 0-2, Height: 22
sourceinstance Col 0-2, Height: 22
playbookid Col 0-2, Height: 22

Notes

Work Plan

Linked Incidents

Child Incidents

Evidence

Team Members

Indicators

Timeline Information

Field IDPosition
dbotmodified Col 0-1, Height: 53
dbotduedate Col 0-2, Height: 53
occurred Col 0-1, Height: 53
dbotclosed Col 1-2, Height: 53
dbotcreated Col 1-2, Height: 53

Closing Information

Field IDPosition
dbotclosed Col 0-2, Height: 22
closereason Col 0-2, Height: 22
closenotes Col 0-2, Height: 22

Investigation Data

Field IDPosition
details Col 0-2, Height: 106

Ticket Info

Field IDPosition
ticketnumber Col 0-2, Height: 22
topdeskcallername Col 0-2, Height: 22
ticketopeneddate Col 0-2, Height: 22
ticketcloseddate Col 0-2, Height: 22
topdeskpriority Col 0-2, Height: 22
TOPdesk Ticket 7 sections

TOPdesk Ticket Processing Status

Field IDPosition
topdeskprocessingstatus Col 0-2, Height: 22

Ticket Status

Field IDPosition
ticketnumber Col 0-2, Height: 22
topdeskline Col 0-2, Height: 22
topdeskimpact Col 0-2, Height: 22
topdeskpriority Col 0-2, Height: 22
topdeskurgency Col 0-2, Height: 22

Ticket Info

Field IDPosition
topdeskcallername Col 0-2, Height: 22
topdeskcallerbranchname Col 0-2, Height: 22
topdeskcategory Col 0-2, Height: 22
topdesksubcategory Col 0-2, Height: 22
topdeskcalltype Col 0-2, Height: 22

Ticket Handling

Field IDPosition
topdeskcreator Col 0-2, Height: 22
topdeskcreationdate Col 0-2, Height: 22
topdeskmodificationdate Col 0-2, Height: 22

Notes

Ticket Closing Information

Field IDPosition
closenotes Col 0-2, Height: 44
ticketcloseddate Col 0-2, Height: 22

Attachments

Field IDPosition
incident_attachment Col 0-2, Height: 53
War Room 0 sections

No sections defined.

Work Plan 0 sections

No sections defined.

Evidence Board 0 sections

No sections defined.

Related Incidents 0 sections

No sections defined.

Canvas 0 sections

No sections defined.

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  },
  "group": "incident",
  "id": "TOPdesk Incident",
  "name": "TOPdesk Incident",
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