Customize cases and issues

### Topics

[external-integrations](customize-cases-and-issues/external-integrations)

[set-up-case-scoring](customize-cases-and-issues/set-up-case-scoring)

[create-a-starring-configuration](customize-cases-and-issues/create-a-starring-configuration)

[create-custom-case-statuses-and-resolution-reasons](customize-cases-and-issues/create-custom-case-statuses-and-resolution-reasons)

[create-a-sync-profile](customize-cases-and-issues/create-a-sync-profile)

[create-a-case-domain](customize-cases-and-issues/create-a-case-domain)

[customize-case-fields-and-layouts](customize-cases-and-issues/customize-case-fields-and-layouts)

[customize-issue-fields-and-layouts](customize-cases-and-issues/customize-issue-fields-and-layouts)

[create-slas-for-issue-resolution](customize-cases-and-issues/create-slas-for-issue-resolution)

[create-issue-exceptions](customize-cases-and-issues/create-issue-exceptions)

[optimize-case-grouping-in-correlations](customize-cases-and-issues/optimize-case-grouping-in-correlations)

[run-indicator-extraction-in-the-cli](customize-cases-and-issues/run-indicator-extraction-in-the-cli)

Sub-topics

• External integrations
• Set up case scoring
• Create a starring configuration
• Create custom case statuses and resolution reasons
• Create a sync profile
• Create a case domain
• Customize case fields and layouts
  • Case fields
    • Case field types
    • Create custom case fields
    • Create a grid field for a case
    • Update case fields
  • Case layouts
    • Create custom layouts
    • Create rules for case layouts
• Customize issue fields and layouts
  • Manage Cortex XSIAM issue fields
    • Issue field types
    • Create custom issue fields
    • Create a grid field for an issue
    • Configure issue timer fields
    • Issue field-triggered scripts
    • Configure issue timer fields
    • Configure a playbook to run timers
    • Automate changes to issue fields using timer scripts
    • Use issue timer field commands in the CLI
  • Issue layouts
    • Create custom issue layouts
    • Add a custom widget to an issue layout
    • Create issue layout rules
• Create SLAs for case and issue resolution
  • Create additional case timers and SLAs
    • Update case timer and SLA fields
• Create issue exceptions
  • Configure the issue exception approval workflow
  • Create issue exception rules
  • Create an exception rule from an issue
  • View issue exception rules
  • Disable issue exception rules
  • View excepted issues
• Optimize case grouping in correlations
• Run indicator extraction in the CLI