Customize case fields and layouts

You can create custom case fields and custom case layouts. Custom case layouts can include both out-of-the-box and custom case fields. Case layouts are applied to cases according to layout rules.

* [case-fields](customize-case-fields-and-layouts/case-fields "mention")
* [case-layouts](customize-case-fields-and-layouts/case-layouts "mention")

Sub-topics

• Case fields
  • Case field types
  • Create custom case fields
  • Create a grid field for a case
  • Update case fields
• Case layouts
  • Create custom layouts
  • Create rules for case layouts