SysAid

SysAid is a robust IT management system designed to meet all of the needs of an IT department.

Category

Case Management

Pack

SysAid

Configuration parameters

• url — Server URL (required)
• credentials — Username (required)
• insecure — Trust any certificate (not secure)
• proxy — Use system proxy settings
• incidentType — Incident type
• incidentFetchInterval — Incidents Fetch Interval
• max_fetch — Maximum number of incidents to fetch
• isFetch — Fetch incidents
• first_fetch — First fetch time interval
• fetch_types — Fetch types
• included_statuses — Included statuses
• include_archived — Include Archived
• use_classic_date_format — Use SysAid Classic Date Format

Commands (18)

• sysaid-asset-list — List all assets or get a specific asset by ID. Cortex XSOAR recommends filtering the results by the desired fields.
• sysaid-asset-search — Get information about a specific asset. Cortex XSOAR recommends filtering the results by the desired fields.
• sysaid-filter-list — List all filters. Cortex XSOAR recommends filtering the results by the desired fields.
• sysaid-service-record-add-note — Add a note to a service record.
• sysaid-service-record-attach-file — Add an attachment to a service record.
• sysaid-service-record-close — Close a service record. Sets the service record status to the default Close status, as defined in the Help Desk settings.
• sysaid-service-record-create — Create a new service record and return the newly created service record. The valid statuses can be retrieved using the "sysaid-table-list" command. Cortex XSOAR recommends filtering the results by the desired fields.
• sysaid-service-record-delete — Delete one or more service records.
• sysaid-service-record-delete-file — Delete an attachment from a service record.
• sysaid-service-record-get — Returns the information for the specified service record.
• sysaid-service-record-get-file — Download an attachment to a service record.
• sysaid-service-record-list — List all service requests. Cortex XSOAR recommends filtering the results by the desired fields.
• sysaid-service-record-search — Search by a query through all service records. Cortex XSOAR recommends filtering the results by the desired fields.
• sysaid-service-record-template-get — Gets the template of a service record. Cortex XSOAR recommends filtering the results by the desired fields.
• sysaid-service-record-update — The valid statuses can be retrieved using the "sysaid-table-list" command.
• sysaid-table-list — Retrieve all lists (tables) related to a specific entity, or a specific list from an entity.
• sysaid-user-list — Get list of users in SysAid. Cortex XSOAR recommends filtering the results by the desired fields.
• sysaid-user-search — Get information about a specific asset. Cortex XSOAR recommends filtering the results by the desired fields.