Assign Active Incidents to Next Shift

This playbook reassigns Active Incidents to the current users on call, requires shift management to be setup. Can be run as a job a few minutes after the scheduled shift change time. Update the playbook input with a different search query if required. Will also branch if there are no Incidents that match the query, and no users on call. Search results are the default 100 Incidents returned by the query.

Shift Management - Assign to Next Shift · 7 tasks · 1 input · 0 outputs

Inputs

  • IncidentSearchQuery — Query for the Incidents to reassign. Incidents need to be active for this to work, it will not reassign pending Incidents.

Commands used

closeInvestigation getUsers

Flowchart

yes yes Start Start Search for Incidents Search for Incidents Are there open Incidents? Are there open Incidents? Assign Incidents to next shift Assign Incidents to next ... Get Users on call - getUsers Get Users on call getUsers Are there users on call? Are there users on call? Close - closeInvestigation Close closeInvestigation