Service Desk Plus - Generic Polling

This playbook uses generic polling to wait until a request is closed.

Manage Engine Service Desk Plus · 6 tasks · 3 inputs · 2 outputs

Inputs

RequestId — The id of the Service Desk Plus request
Timeout — Amount of time to poll before declaring a timeout and resuming the playbook (minutes).
Interval — Frequency that the polling command will run (minutes).

Outputs

${ServiceDeskPlus.Request.ClosureInfo.closure_comments} — The closure comments added to the request.
${ServiceDeskPlus.Request.ClosureInfo.closure_code} — The closure code added to the request

Commands used

service-desk-plus-requests-list

Flowchart