ServiceNow - Ticket Management

Inputs

• serviceNowTicketID — The ticket ID.
• serviceNowCategory — The category of the ServiceNow ticket.
• description — Description of the ticket.
• serviceNowImpact — The impact for the new ticket. Leave empty for ServiceNow default impact.
• serviceNowUrgency — The urgency of the new ticket. Leave empty for ServiceNow default urgency.
• serviceNowSeverity — The severity of the new ticket. Leave empty for ServiceNow default severity.
• CommentToAdd — Comment for the ticket.
• serviceNowTicketType — The ServiceNow ticket type. Options are "incident", "problem", "change_request", "sc_request", "sc_task", or "sc_req_item". Default is "incident".
• addCommentPerEndpoint — Whether to add a new comment to the ticket for each endpoint in the incident. Possible values: True/False.
• serviceNowShortDescription — A short description of the ticket.
• Action — Whether to open a new ticket or to add a new comment. Possible values: NewTicket/AddComment.
• serviceNowAssignmentGroup — The group to which to assign the new ticket.

Outputs

• ServiceNow.Ticket.ID — ServiceNow Ticket ID.

Commands used