CherwellUpdateIncident

Source

import demistomock as demisto
from CommonServerPython import *
from CommonServerUserPython import *

args = demisto.args()

# ####################################################################################
# ############################## CONFIGURATION PART ##################################
# ####################################################################################

"""
 `BUSINESS_OBJECT_TYPE` is the name of business object you wish to create using this script.
 In this case we set it to be 'incident' as this script is in charge of creating incidents.
"""

BUSINESS_OBJECT_TYPE = "Incident"

"""
 `FIELDS` contains all the fields you wish to include in your business object.
 In order to update a field in a business object, you will need to have a corresponding argument in the script arguments
 (found in the script settings). After you added the argument to the script arguments, you will need to add its value to
 the `FIELDS` object by using `args.get('argument_name').
 Make sure the key name is identical to the field name in the Cherwell system.

 For example: we wished to update the requesting customer of some incident, thus, we added a customer_display_name
 argument to this script, we pulled the value of the argument by using`args.get('customer_display_name')` and we set
 the key name to be `CustomerDisplayName` - as it appears in the Cherwell system.

 Expert tip: if you don't want to keep Demisto's arguments naming convention, (where variables are written in snake
 case), you can name your arguments exactly as they appear in the Cherwell system, This will shorten the `FIELDS`
 constant to be `FIELDS = args`
"""
FIELDS = {
    "Description": args.get("description"),
    "Priority": args.get("priority"),
    "CustomerDisplayName": args.get("customer_display_name"),
    "OwnedBy": args.get("owned_by"),
    "Service": args.get("service"),
}


# ####################################################################################
# ############################## EXECUTION PART ######################################
# ####################################################################################


def build_arguments():
    arguments = {
        "type": BUSINESS_OBJECT_TYPE,
        "id_type": args.get("id_type"),
        "id_value": args.get("id_value"),
        # As `owned_by` and `service` arguments are not mandatory we make sure to remove them by using the createContext
        # function with removeNull flag set to true.
        # If all script arguments are mandatory, it would be sufficient to use `json: FIELDS` instead of
        # `createContext(FIELDS, removeNull=True)`
        "json": createContext(FIELDS, removeNull=True),
    }
    return arguments


result = demisto.executeCommand("cherwell-update-business-object", build_arguments())
demisto.results(result)

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