LinkIncidentsWithRetry

Use this script to avoid DB version errors when simultaneously running multiple linked incidents.

Details

ID	`LinkIncidentsWithRetry`
Language	python
From Version	5.0.0
Docker Image	`demisto/python3:3.12.13.10404775`

README

Avoids DB version errors when simultaneously running multiple linked incidents.

Script Data

Name	Description
Script Type	python
Tags

Inputs

Argument Name	Description
linkedIncidentIDs	The CSV list of related incident IDs.
retryLimit	The number of retries to perform after a failure.

Outputs

There are no outputs for this script.

Source

LinkIncidentsWithRetry.py LinkIncidentsWithRetry.yml

Download History Raw

import demistomock as demisto  # noqa: F401
from CommonServerPython import *  # noqa: F401

args = demisto.args()
linkedIncidentIDs = args.get("linkedIncidentIDs")

counter = int(args.get("retryLimit"))

res = demisto.executeCommand("linkIncidents", {"linkedIncidentIDs": linkedIncidentIDs})

while isError(res[0]) and counter > 0 and ("DB Version" in res[0].get("Contents")):
    time.sleep(2)
    demisto.error(f"{counter} retry linkIncidents:{linkedIncidentIDs}")
    res = demisto.executeCommand("linkIncidents", {"linkedIncidentIDs": linkedIncidentIDs})
    counter -= 1
return_results(res)