PenfieldAssign

Source

import traceback

import demistomock as demisto
from CommonServerPython import *

# from CommonServerPython import return_results, return_error
from CommonServerUserPython import *

""" COMMAND FUNCTION """


def penfield_assign(analyst_ids, category, created, id, name, severity):
    return demisto.executeCommand(
        "penfield-get-assignee",
        {"analyst_ids": analyst_ids, "category": category, "created": created, "id": id, "name": name, "severity": severity},
    )


""" MAIN FUNCTION """


def main():
    try:
        assign = demisto.args()["assign"]

        # get online analyst ids
        analysts = demisto.executeCommand("getUsers", {"online": True})[0]["Contents"]
        usernames = [a["username"] for a in analysts]
        analyst_ids = ""
        analyst_ids += ",".join(usernames)

        # get relevant incident information
        incident = demisto.incidents()[0]
        category = incident["category"]
        created = incident["created"]
        id = incident["id"]
        name = incident["name"]
        severity = incident["severity"]

        # get assignee
        chosen_one = penfield_assign(analyst_ids, category, created, id, name, severity)[0]["Contents"]

        # perform action & return response
        if assign == "Yes":
            demisto.executeCommand("setOwner", {"owner": chosen_one})
            return_results("incident assigned to: " + chosen_one)
        else:
            return_results("penfield suggests: " + chosen_one)

    except Exception as ex:
        demisto.error(traceback.format_exc())  # print the traceback
        return_error(ex)


""" ENTRY POINT """


if __name__ in ("__main__", "__builtin__", "builtins"):
    main()

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