SendEmailOnSLABreach

Source

import demistomock as demisto  # noqa: F401
from CommonServerPython import *  # noqa: F401

"""
This script is used to send an email about a breached SLA. The script, by default, sends the email to the assignee of the
incident. The email is sent using the send-email command, using all enabled integrations that support the command.
"""


def get_owner_email():
    owner_username = demisto.incidents()[0].get("owner")
    if owner_username:
        try:
            owner_info = demisto.executeCommand("getUserByUsername", {"username": owner_username})[0]
            owner_email = owner_info.get("EntryContext").get("UserByUsername").get("email")
            return owner_email
        except Exception as ex:
            demisto.results(
                {
                    "Type": entryTypes["error"],
                    "ContentsFormat": formats["text"],
                    "Contents": f"Could not retrieve user email. Maybe the user has no associated email to it.\
            Error: {ex}",
                }
            )
            return None
    else:
        demisto.results(  # noqa: RET503
            {
                "Type": entryTypes["error"],
                "ContentsFormat": formats["text"],
                "Contents": "An email can't be sent to the owner of the incident, because no owner was assigned.",
            }
        )


def get_subject():
    incident_name = demisto.incidents()[0].get("name")
    incident_id = demisto.incidents()[0].get("id")
    subject = f'SLA Breached in incident "{incident_name}" #{incident_id}'
    return subject


def send_email(to, subject, body):
    demisto.results(demisto.executeCommand("send-mail", {"to": to, "subject": subject, "body": body}))


def get_body():
    field_name = demisto.args().get("field").get("cliName")
    sla = demisto.args().get("fieldValue").get("sla")
    start_date = demisto.args().get("fieldValue").get("startDate")
    body = 'We have detected a breach in your SLA "{}".\nThe SLA was set to {} minute and was started on {}.'.format(
        field_name, sla, start_date.split(".")[0]
    )
    return body


def main():
    email_to = get_owner_email()
    email_subject = get_subject()
    email_body = get_body()

    if email_to:
        send_email(email_to, email_subject, email_body)


if __name__ == "__builtin__" or __name__ == "builtins":
    main()

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