Mean Time to Assignment (Time to Assignment)

The mean time (average time) to remediation across all incidents where the time to assignment sla timer completed. The widget takes into account incidents from the last 30 days by default.

CaseManagement-Generic duration

Details

ID	`mean-time-to-assignment`
Widget Type	duration
Data Type	incidents
From Version	5.5.0
Predefined	Yes

Query

-category:job and timetoassignment.runStatus:ended

Source

widget-Time_To_Assignment.json

Download History Raw

{
    "id": "mean-time-to-assignment",
    "version": -1,
    "fromVersion": "5.5.0",
    "name": "Mean Time to Assignment (Time to Assignment)",
    "dataType": "incidents",
    "widgetType": "duration",
    "query": "-category:job and timetoassignment.runStatus:ended",
    "isPredefined": true,
    "dateRange": {
        "fromDate": "0001-01-01T00:00:00Z",
        "toDate": "0001-01-01T00:00:00Z",
        "period": {
            "byTo": "",
            "byFrom": "days",
            "toValue": null,
            "fromValue": 30,
            "field": "",
            "by": ""
        },
        "fromDateLicense": "0001-01-01T00:00:00Z"
    },
    "params": {
        "keys": [
            "avg|timetoassignment.totalDuration"
        ]
    },
    "description": "The mean time (average time) to remediation across all incidents where the time to assignment sla timer completed. The widget takes into account incidents from the last 30 days by default."
}