My Mean Time to Remediation (Remediation SLA)

The mean time (average time) to remediation across all incidents where the remediation sla timer completed where the Owner is the currnt user. The widget takes into account incidents from the last 30 days by default.

CaseManagement-Generic duration

Details

ID	`my-mean-time-to-remediation-sla`
Widget Type	duration
Data Type	incidents
From Version	5.5.0
Predefined	Yes

Query

-category:job and remediationsla.runStatus:ended and owner:{me}

Source

widget-My_Mean_Time_To_Remediation_SLA.json

Download History Raw

{
    "id": "my-mean-time-to-remediation-sla",
    "version": -1,
    "fromVersion": "5.5.0",
    "name": "My Mean Time to Remediation (Remediation SLA)",
    "dataType": "incidents",
    "widgetType": "duration",
    "query": "-category:job and remediationsla.runStatus:ended and owner:{me}",
    "isPredefined": true,
    "dateRange": {
        "fromDate": "0001-01-01T00:00:00Z",
        "toDate": "0001-01-01T00:00:00Z",
        "period": {
            "byTo": "",
            "byFrom": "days",
            "toValue": null,
            "fromValue": 30,
            "field": "",
            "by": ""
        },
        "fromDateLicense": "0001-01-01T00:00:00Z"
    },
    "params": {
        "keys": [
            "avg|remediationsla.totalDuration"
        ]
    },
    "description": "The mean time (average time) to remediation across all incidents where the remediation sla timer completed where the Owner is the currnt user. The widget takes into account incidents from the last 30 days by default."
}