BMC ITSM Classifier

BMC Helix ITSM Classification

Details

IDBMC ITSM Classifier
Typeclassification
Version-1
From Version6.2.0
Default Incident Type—
FeedNo

Key Type Map

KeyIncident Type
change request BMC Change-Request
incident BMC Incident
known error BMC Problem – Known Error
problem investigation BMC Problem Investigation incident
service request BMC Service Request
task BMC Task

Source

classifier-BMC_ITSM_Classifier.json
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{
    "description": "",
    "feed": false,
    "id": "BMC ITSM Classifier",
    "keyTypeMap": {
        "change request": "BMC Change-Request",
        "incident": "BMC Incident",
        "known error": "BMC Problem – Known Error",
        "problem investigation": "BMC Problem Investigation incident",
        "service request": "BMC Service Request",
        "task": "BMC Task"
    },
    "name": "BMC ITSM Classifier",
    "propagationLabels": [
        "all"
    ],
    "transformer": {
        "simple": "Type"
    },
    "type": "classification",
    "version": -1,
    "fromVersion": "6.2.0"
}