BMC Helix ITSM v1.0.47

BMC Helix ITSM allows customers to manage service requests, incidents, change requests, tasks, problem investigations, known errors and work order tickets.

Author:: Cortex XSOAR
Support:: xsoar
URL:: https://www.paloaltonetworks.com/cortex

agentixxsiam

IT Services

Classifiers (3)

BMC ITSM Classifier
BMC ITSM Incoming Mapper
BMC ITSM Outgoing Mapper

Incident fields (13)

BmcITSM Assignee
BmcITSM Contact Sensitivity
BmcITSM Customer
BmcITSM Display ID
BmcITSM Impact
BmcITSM Reason For Change
BmcITSM Request ID
BmcITSM Requester
BmcITSM Risk Level
BmcITSM Status Reason
BmcITSM Sub-Type
BmcITSM Submitter
BmcITSM VIP Flag

Incident types (7)

BMC Change-Request
BMC Incident
BMC Problem Investigation incident
BMC Problem – Known Error
BMC Service Request
BMC Task
BMC Work Order

Integrations (1)

BmcITSM

Layouts (1)

BMC ITSM Layout

README

Cortex XSOAR interfaces with BMC Helix ITSM to help streamline security-related service management and IT operations.

What does this pack do?

Views, creates, updates, or deletes a BMC Helix ITSM ticket directly from Cortex XSOAR.
Views, creates, updates, and deletes records from the BMC Helix ITSM Users, Companies, and Ticket templates tables.
Fetches BMC Helix ITSM tickets.
Mirrors incoming BMC Helix ITSM tickets in Cortex XSOAR.
Mirrors Cortex XSOAR tickets in BMC Helix ITSM.
Supports service request, incident, change request, task, problem investigation, known error and work order ticket types.