SysAid Classifier

Classifies SysAid incidents, requests, problems and changes.

SysAid Classification

Details

IDSysAid Classifier
Typeclassification
Version-1
From Version6.0.0
Default Incident TypeSysAid Incident
FeedNo

Key Type Map

KeyIncident Type
Change SysAid Change
Incident SysAid Incident
Request SysAid Request
Problem SysAid Problem

Source

classifier-SysAid.json classifier-SysAid_Mapper.json
Download History Raw 
{
    "defaultIncidentType": "SysAid Incident",
    "description": "Classifies SysAid incidents, requests, problems and changes.",
    "feed": false,
    "id": "SysAid Classifier",
    "keyTypeMap": {
        "Change": "SysAid Change",
        "Incident": "SysAid Incident",
        "Request": "SysAid Request",
        "Problem": "SysAid Problem"
    },
    "name": "SysAid Classifier",
    "propagationLabels": [
        "all"
    ],
    "transformer": {
        "complex": {
            "accessor": "valueCaption",
            "filters": [
                [
                    {
                        "left": {
                            "isContext": true,
                            "value": {
                                "simple": "info.key"
                            }
                        },
                        "operator": "isEqualString",
                        "right": {
                            "value": {
                                "simple": "sr_type"
                            }
                        }
                    }
                ]
            ],
            "root": "info",
            "transformers": []
        }
    },
    "type": "classification",
    "version": -1,
    "fromVersion": "6.0.0"
}