SysAid Mapper
Maps incoming SysAid incidents, requests, problems and changes fields.
SysAid Mapper (In)
Details
| ID | SysAid Mapper |
|---|---|
| Type | mapping-incoming |
| Version | -1 |
| From Version | 6.0.0 |
| Default Incident Type | — |
| Feed | No |
{ "description": "Maps incoming SysAid incidents, requests, problems and changes fields.", "feed": false, "id": "SysAid Mapper", "mapping": { "SysAid Incident": { "dontMapEventToLabels": false, "internalMapping": { "Account Name": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "account_id" } } } ] ], "root": "info", "transformers": [] } }, "Alert ID": { "complex": { "accessor": "value", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "alertID" } } } ] ], "root": "info", "transformers": [] } }, "Asset ID": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "computer_id" } } } ] ], "root": "info", "transformers": [] } }, "Assigned User": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "responsibility" } } } ] ], "root": "info", "transformers": [] } }, "Classification": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "change_category" } } } ] ], "root": "info", "transformers": [] } }, "Close Time": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "close_time" } } } ] ], "root": "info", "transformers": [ { "args": { "add_utc_timezone": { "value": { "simple": "false" } }, "dayfirst": { "value": { "simple": "false" } }, "fuzzy": { "value": { "simple": "true" } }, "yearfirst": { "value": { "simple": "false" } } }, "operator": "DateStringToISOFormat" } ] } }, "Closing Reason": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "closure_information" } } } ] ], "root": "info", "transformers": [] } }, "Department": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "department" } } } ] ], "root": "info", "transformers": [] } }, "Description": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "description" } } } ] ], "root": "info", "transformers": [] } }, "Email": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "email_account" } } } ] ], "root": "info", "transformers": [] } }, "Escalation": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "is_escalated" } } } ] ], "root": "info", "transformers": [] } }, "Last Modified By": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "update_user" } } } ] ], "root": "info", "transformers": [] } }, "Last Update Time": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "update_time" } } } ] ], "root": "info", "transformers": [ { "args": { "add_utc_timezone": { "value": { "simple": "false" } }, "dayfirst": { "value": { "simple": "false" } }, "fuzzy": { "value": { "simple": "true" } }, "yearfirst": { "value": { "simple": "false" } } }, "operator": "DateStringToISOFormat" } ] } }, "Location": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "location" } } } ] ], "root": "info", "transformers": [] } }, "Manager Name": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "user_manager_name" } } } ] ], "root": "info", "transformers": [] } }, "Source Created By": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "submit_user" } } } ] ], "root": "info", "transformers": [] } }, "Source Priority": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "priority" } } } ] ], "root": "info", "transformers": [] } }, "Source Status": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "status" } } } ] ], "root": "info", "transformers": [] } }, "Source Urgency": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "urgency" } } } ] ], "root": "info", "transformers": [] } }, "Subtype": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "sub_type" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Asset Name": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "computer_name" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Category": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "problem_type" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Company": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "company" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Due Date": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "due_date" } } } ] ], "root": "info", "transformers": [ { "args": { "add_utc_timezone": { "value": { "simple": "false" } }, "dayfirst": { "value": { "simple": "false" } }, "fuzzy": { "value": { "simple": "true" } }, "yearfirst": { "value": { "simple": "false" } } }, "operator": "DateStringToISOFormat" } ] } }, "SysAid Notes": { "complex": { "accessor": "value", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "notes" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Parent ID": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "parent_link" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Resolution": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "resolution" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Solution": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "solution" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Sub Category": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "problem_sub_type" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Tertiary Category": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "third_level_category" } } } ] ], "root": "info", "transformers": [] } }, "Ticket Opened Date": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "insert_time" } } } ] ], "root": "info", "transformers": [ { "args": { "add_utc_timezone": { "value": { "simple": "false" } }, "dayfirst": { "value": { "simple": "false" } }, "fuzzy": { "value": { "simple": "true" } }, "yearfirst": { "value": { "simple": "false" } } }, "operator": "DateStringToISOFormat" } ] } }, "Title": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "title" } } } ] ], "root": "info", "transformers": [] } }, "severity": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "impact" } } } ] ], "root": "info", "transformers": [ { "args": { "input_values": { "value": { "simple": "Urgent,Very High,Normal" } }, "mapped_values": { "value": { "simple": "Critical,Critical,Medium" } } }, "operator": "MapValuesTransformer" } ] } } } }, "SysAid Change": { "dontMapEventToLabels": false, "internalMapping": { "Account Name": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "account_id" } } } ] ], "root": "info", "transformers": [] } }, "Alert ID": { "complex": { "accessor": "value", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "alertID" } } } ] ], "root": "info", "transformers": [] } }, "Asset ID": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "computer_id" } } } ] ], "root": "info", "transformers": [] } }, "Assigned User": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "responsibility" } } } ] ], "root": "info", "transformers": [] } }, "Classification": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "change_category" } } } ] ], "root": "info", "transformers": [] } }, "Close Time": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "close_time" } } } ] ], "root": "info", "transformers": [ { "args": { "add_utc_timezone": { "value": { "simple": "false" } }, "dayfirst": { "value": { "simple": "false" } }, "fuzzy": { "value": { "simple": "true" } }, "yearfirst": { "value": { "simple": "false" } } }, "operator": "DateStringToISOFormat" } ] } }, "Closing Reason": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "closure_information" } } } ] ], "root": "info", "transformers": [] } }, "Department": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "department" } } } ] ], "root": "info", "transformers": [] } }, "Description": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "description" } } } ] ], "root": "info", "transformers": [] } }, "Email": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "email_account" } } } ] ], "root": "info", "transformers": [] } }, "Escalation": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "is_escalated" } } } ] ], "root": "info", "transformers": [] } }, "Last Modified By": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "update_user" } } } ] ], "root": "info", "transformers": [] } }, "Last Update Time": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "update_time" } } } ] ], "root": "info", "transformers": [ { "args": { "add_utc_timezone": { "value": { "simple": "false" } }, "dayfirst": { "value": { "simple": "false" } }, "fuzzy": { "value": { "simple": "true" } }, "yearfirst": { "value": { "simple": "false" } } }, "operator": "DateStringToISOFormat" } ] } }, "Location": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "location" } } } ] ], "root": "info", "transformers": [] } }, "Manager Name": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "user_manager_name" } } } ] ], "root": "info", "transformers": [] } }, "Source Created By": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "submit_user" } } } ] ], "root": "info", "transformers": [] } }, "Source Priority": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "priority" } } } ] ], "root": "info", "transformers": [] } }, "Source Status": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "status" } } } ] ], "root": "info", "transformers": [] } }, "Source Urgency": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "urgency" } } } ] ], "root": "info", "transformers": [] } }, "Subtype": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "sub_type" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Asset Name": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "computer_name" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Category": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "problem_type" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Company": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "company" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Due Date": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "due_date" } } } ] ], "root": "info", "transformers": [ { "args": { "add_utc_timezone": { "value": { "simple": "false" } }, "dayfirst": { "value": { "simple": "false" } }, "fuzzy": { "value": { "simple": "true" } }, "yearfirst": { "value": { "simple": "false" } } }, "operator": "DateStringToISOFormat" } ] } }, "SysAid Notes": { "complex": { "accessor": "value", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "notes" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Parent ID": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "parent_link" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Resolution": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "resolution" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Solution": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "solution" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Sub Category": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "problem_sub_type" } } } ] ], "root": "info", "transformers": [] } }, "SysAid Tertiary Category": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "third_level_category" } } } ] ], "root": "info", "transformers": [] } }, "Ticket Opened Date": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "insert_time" } } } ] ], "root": "info", "transformers": [ { "args": { "add_utc_timezone": { "value": { "simple": "false" } }, "dayfirst": { "value": { "simple": "false" } }, "fuzzy": { "value": { "simple": "true" } }, "yearfirst": { "value": { "simple": "false" } } }, "operator": "DateStringToISOFormat" } ] } }, "Title": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "title" } } } ] ], "root": "info", "transformers": [] } }, "severity": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "impact" } } } ] ], "root": "info", "transformers": [ { "args": { "input_values": { "value": { "simple": "Urgent,Very High,Normal" } }, "mapped_values": { "value": { "simple": "Critical,Critical,Medium" } } }, "operator": "MapValuesTransformer" } ] } } } }, "SysAid Problem": { "dontMapEventToLabels": false, "internalMapping": { "Account Name": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "account_id" } } } ] ], "root": "info", "transformers": [] } }, "Alert ID": { "complex": { "accessor": "value", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "alertID" } } } ] ], "root": "info", "transformers": [] } }, "Asset ID": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "computer_id" } } } ] ], "root": "info", "transformers": [] } }, "Assigned User": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "responsibility" } } } ] ], "root": "info", "transformers": [] } }, "Classification": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "change_category" } } } ] ], "root": "info", "transformers": [] } }, "Close Time": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "close_time" } } } ] ], "root": "info", "transformers": [ { "args": { "add_utc_timezone": { "value": { "simple": "false" } }, "dayfirst": { "value": { "simple": "false" } }, "fuzzy": { "value": { "simple": "true" } }, "yearfirst": { "value": { "simple": "false" } } }, "operator": "DateStringToISOFormat" } ] } }, "Closing Reason": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "closure_information" } } } ] ], "root": "info", "transformers": [] } }, "Department": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": { "isContext": true, "value": { "simple": "info.key" } }, "operator": "isEqualString", "right": { "value": { "simple": "department" } } } ] ], "root": "info", "transformers": [] } }, "Description": { "complex": { "accessor": "valueCaption", "filters": [ [ { "left": 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