{
"defaultIncidentType": "TOPdesk Incident",
"description": "Maps incoming TOPdesk incidents fields.",
"feed": false,
"id": "TOPdesk-incoming-mapper",
"mapping": {
"TOPdesk Incident": {
"dontMapEventToLabels": false,
"internalMapping": {
"TOPdesk Call Type": {
"complex": null,
"simple": "callType.name"
},
"TOPdesk Caller Branch Name": {
"complex": null,
"simple": "callerBranch.name"
},
"TOPdesk Caller Name": {
"complex": null,
"simple": "caller.dynamicName"
},
"TOPdesk Category": {
"complex": null,
"simple": "category.name"
},
"TOPdesk Creation Date": {
"complex": {
"accessor": "",
"filters": [
],
"root": "creationDate",
"transformers": [
{
"args": {
"add_utc_timezone": {
"isContext": false,
"value": null
},
"dayfirst": {
"isContext": false,
"value": null
},
"fuzzy": {
"isContext": false,
"value": null
},
"yearfirst": {
"isContext": false,
"value": null
}
},
"operator": "DateStringToISOFormat"
}
]
},
"simple": ""
},
"TOPdesk Creator": {
"complex": null,
"simple": "creator.name"
},
"TOPdesk Duration": {
"complex": null,
"simple": "duration.name"
},
"TOPdesk Entry Type": {
"complex": null,
"simple": "entryType.name"
},
"TOPdesk Impact": {
"complex": null,
"simple": "impact.name"
},
"TOPdesk Number": {
"complex": null,
"simple": "number"
},
"TOPdesk Line": {
"complex": null,
"simple": "status"
},
"TOPdesk MainIncident": {
"complex": null,
"simple": "mainIncident"
},
"TOPdesk Modification Date": {
"complex": {
"accessor": "",
"filters": [
],
"root": "modificationDate",
"transformers": [
{
"args": {
"add_utc_timezone": {
"isContext": false,
"value": null
},
"dayfirst": {
"isContext": false,
"value": null
},
"fuzzy": {
"isContext": false,
"value": null
},
"yearfirst": {
"isContext": false,
"value": null
}
},
"operator": "DateStringToISOFormat"
}
]
},
"simple": ""
},
"TOPdesk Modifier": {
"complex": null,
"simple": "modifier.name"
},
"TOPdesk Priority": {
"complex": null,
"simple": "priority.name"
},
"TOPdesk Processing Status": {
"complex": null,
"simple": "processingStatus.name"
},
"TOPdesk Subcategory": {
"complex": null,
"simple": "subcategory.name"
},
"TOPdesk Urgency": {
"complex": null,
"simple": "urgency.name"
},
"Ticket Closed Date": {
"complex": {
"accessor": "",
"filters": [
],
"root": "closedDate",
"transformers": [
{
"args": {
"add_utc_timezone": {
"isContext": false,
"value": null
},
"dayfirst": {
"isContext": false,
"value": null
},
"fuzzy": {
"isContext": false,
"value": null
},
"yearfirst": {
"isContext": false,
"value": null
}
},
"operator": "DateStringToISOFormat"
}
]
},
"simple": ""
},
"Ticket Number": {
"complex": null,
"simple": "number"
},
"Ticket Opened Date": {
"complex": {
"accessor": "",
"filters": [
],
"root": "creationDate",
"transformers": [
{
"args": {
"add_utc_timezone": {
"isContext": false,
"value": null
},
"dayfirst": {
"isContext": false,
"value": null
},
"fuzzy": {
"isContext": false,
"value": null
},
"yearfirst": {
"isContext": false,
"value": null
}
},
"operator": "DateStringToISOFormat"
}
]
},
"simple": ""
},
"dbotMirrorDirection": {
"simple": "mirror_direction"
},
"dbotMirrorId": {
"simple": "id"
},
"dbotMirrorInstance": {
"simple": "mirror_instance"
},
"dbotMirrorTags": {
"simple": "mirror_tags"
}
}
}
},
"name": "TOPdesk Incoming Mapper",
"type": "mapping-incoming",
"version": -1,
"fromVersion": "6.0.0"
}