ServiceNow Create Ticket - Incoming Mapper

{
    "defaultIncidentType": "ServiceNow Ticket",
    "description": "Maps incoming ServiceNow incidents fields for ServiceNow create ticket and mirror playbook",
    "feed": false,
    "id": "ce3458a0-89ee-4db2-8e13-6a74e5db029b",
    "mapping": {
        "ServiceNow Ticket": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "Assignment Group": {
                    "complex": null,
                    "simple": "assignment_group"
                },
                "Caller": {
                    "complex": null,
                    "simple": "caller_id"
                },
                "Escalation": {
                    "complex": null,
                    "simple": "escalation"
                },
                "Remediation SLA": {
                    "complex": null,
                    "simple": "sla_due"
                },
                "ServiceNow Assigned To": {
                    "complex": null,
                    "simple": "assigned_to"
                },
                "ServiceNow Category": {
                    "complex": null,
                    "simple": "category"
                },
                "ServiceNow Due Date": {
                    "complex": null,
                    "simple": "due_date"
                },
                "ServiceNow Impact": {
                    "complex": {
                        "accessor": "",
                        "filters": [],
                        "root": "impact",
                        "transformers": [
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1 - High"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2 - Medium"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3 - Low"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3"
                                        }
                                    }
                                },
                                "operator": "replace"
                            }
                        ]
                    },
                    "simple": ""
                },
                "ServiceNow Notify": {
                    "complex": {
                        "accessor": "",
                        "filters": [],
                        "root": "notify",
                        "transformers": [
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1 - Do Not Notify"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2 - Send Email"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3 - Telephone"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3"
                                        }
                                    }
                                },
                                "operator": "replace"
                            }
                        ]
                    },
                    "simple": ""
                },
                "ServiceNow Priority": {
                    "complex": {
                        "accessor": "",
                        "filters": [],
                        "root": "priority",
                        "transformers": [
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1 - Critical"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2 - High"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3 - Moderate"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "4 - Low"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "4"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "5 - Planning"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "5"
                                        }
                                    }
                                },
                                "operator": "replace"
                            }
                        ]
                    },
                    "simple": ""
                },
                "ServiceNow State": {
                    "complex": {
                        "accessor": "",
                        "filters": [],
                        "root": "state",
                        "transformers": [
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1 - New"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2 - In Progress"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3 - On Hold"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "6 - Resolved"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "6"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "7 - Closed"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "7"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "8 - Canceled"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "8"
                                        }
                                    }
                                },
                                "operator": "replace"
                            }
                        ]
                    },
                    "simple": ""
                },
                "ServiceNow Urgency": {
                    "complex": {
                        "accessor": "",
                        "filters": [],
                        "root": "urgency",
                        "transformers": [
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1 - High"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2 - Medium"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3 - Low"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3"
                                        }
                                    }
                                },
                                "operator": "replace"
                            }
                        ]
                    },
                    "simple": ""
                },
                "State": {
                    "complex": null,
                    "simple": "state"
                },
                "Sub Category": {
                    "complex": null,
                    "simple": "subcategory"
                },
                "Ticket Closed Date": {
                    "complex": null,
                    "simple": "closed_at"
                },
                "Ticket Number": {
                    "complex": null,
                    "simple": "number"
                },
                "Ticket Opened Date": {
                    "complex": {
                        "accessor": "",
                        "filters": [],
                        "root": "opened_at",
                        "transformers": [
                            {
                                "args": {
                                    "dayfirst": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "false"
                                        }
                                    },
                                    "fuzzy": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "yearfirst": {
                                        "isContext": false,
                                        "value": null
                                    }
                                },
                                "operator": "DateStringToISOFormat"
                            },
                            {
                                "args": {
                                    "formatter": {
                                        "isContext": false,
                                        "value": null
                                    }
                                },
                                "operator": "FormattedDateToEpoch"
                            },
                            {
                                "args": {},
                                "operator": "TimeStampToDate"
                            }
                        ]
                    },
                    "simple": ""
                },
                "dbotMirrorDirection": {
                    "complex": null,
                    "simple": ".='Both'"
                },
                "dbotMirrorId": {
                    "complex": null,
                    "simple": "sys_id"
                },
                "ServiceNow Ticket ID": {
                    "complex": null,
                    "simple": "sys_id"
                },
                "dbotMirrorInstance": {
                    "complex": null,
                    "simple": ".='ServiceNow v2_instance_1'"
                },
                "dbotMirrorTags": {
                    "complex": null,
                    "simple": ".=['ForServiceNow','comments','work_notes']"
                },
                "details": {
                    "complex": null,
                    "simple": "description"
                },
                "name": {
                    "complex": null,
                    "simple": "short_description"
                },
                "severity": {
                    "complex": {
                        "accessor": "",
                        "filters": [],
                        "root": "severity",
                        "transformers": [
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3"
                                        }
                                    }
                                },
                                "operator": "replace"
                            }
                        ]
                    },
                    "simple": ""
                }
            }
        },
        "dbot_classification_incident_type_all": {
            "dontMapEventToLabels": false,
            "internalMapping": {
                "ServiceNow Assigned To": {
                    "complex": null,
                    "simple": "assigned_to"
                },
                "ServiceNow Assignment Group": {
                    "complex": null,
                    "simple": "assignment_group"
                },
                "ServiceNow Caller": {
                    "complex": null,
                    "simple": "caller_id"
                },
                "ServiceNow Category": {
                    "complex": null,
                    "simple": "category"
                },
                "ServiceNow Closed By": {
                    "complex": null,
                    "simple": "closed_by"
                },
                "ServiceNow Closed Date": {
                    "complex": {
                        "accessor": "",
                        "filters": [],
                        "root": "closed_at",
                        "transformers": [
                            {
                                "args": {
                                    "dayfirst": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "false"
                                        }
                                    },
                                    "fuzzy": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "yearfirst": {
                                        "isContext": false,
                                        "value": null
                                    }
                                },
                                "operator": "DateStringToISOFormat"
                            },
                            {
                                "args": {
                                    "formatter": {
                                        "isContext": false,
                                        "value": null
                                    }
                                },
                                "operator": "FormattedDateToEpoch"
                            },
                            {
                                "args": {},
                                "operator": "TimeStampToDate"
                            }
                        ]
                    },
                    "simple": ""
                },
                "ServiceNow Description": {
                    "complex": null,
                    "simple": "description"
                },
                "ServiceNow Due Date": {
                    "complex": {
                        "accessor": "",
                        "filters": [],
                        "root": "due_date",
                        "transformers": [
                            {
                                "args": {
                                    "dayfirst": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "false"
                                        }
                                    },
                                    "fuzzy": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "yearfirst": {
                                        "isContext": false,
                                        "value": null
                                    }
                                },
                                "operator": "DateStringToISOFormat"
                            },
                            {
                                "args": {
                                    "formatter": {
                                        "isContext": false,
                                        "value": null
                                    }
                                },
                                "operator": "FormattedDateToEpoch"
                            },
                            {
                                "args": {},
                                "operator": "TimeStampToDate"
                            }
                        ]
                    },
                    "simple": ""
                },
                "ServiceNow Escalation": {
                    "complex": null,
                    "simple": "escalation"
                },
                "ServiceNow Impact": {
                    "complex": {
                        "accessor": "",
                        "filters": [],
                        "root": "impact",
                        "transformers": [
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1 - High"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2 - Medium"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3 - Low"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3"
                                        }
                                    }
                                },
                                "operator": "replace"
                            }
                        ]
                    },
                    "simple": ""
                },
                "ServiceNow Opened Date": {
                    "complex": {
                        "accessor": "",
                        "filters": [],
                        "root": "sys_created_on",
                        "transformers": [
                            {
                                "args": {
                                    "dayfirst": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "false"
                                        }
                                    },
                                    "fuzzy": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "yearfirst": {
                                        "isContext": false,
                                        "value": null
                                    }
                                },
                                "operator": "DateStringToISOFormat"
                            },
                            {
                                "args": {
                                    "formatter": {
                                        "isContext": false,
                                        "value": null
                                    }
                                },
                                "operator": "FormattedDateToEpoch"
                            },
                            {
                                "args": {},
                                "operator": "TimeStampToDate"
                            }
                        ]
                    },
                    "simple": ""
                },
                "ServiceNow Priority": {
                    "complex": {
                        "accessor": "",
                        "filters": [],
                        "root": "priority",
                        "transformers": [
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1 - Critical"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2 - High"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3 - Moderate"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "4 - Low"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "4"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "5 - Planing"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "5"
                                        }
                                    }
                                },
                                "operator": "replace"
                            }
                        ]
                    },
                    "simple": ""
                },
                "ServiceNow Resolution Code": {
                    "complex": null,
                    "simple": "close_code"
                },
                "ServiceNow Resolution Notes": {
                    "complex": null,
                    "simple": "close_notes"
                },
                "ServiceNow Resolved Time": {
                    "complex": {
                        "accessor": "",
                        "filters": [],
                        "root": "resolved_at",
                        "transformers": [
                            {
                                "args": {
                                    "dayfirst": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "false"
                                        }
                                    },
                                    "fuzzy": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "yearfirst": {
                                        "isContext": false,
                                        "value": null
                                    }
                                },
                                "operator": "DateStringToISOFormat"
                            },
                            {
                                "args": {
                                    "formatter": {
                                        "isContext": false,
                                        "value": null
                                    }
                                },
                                "operator": "FormattedDateToEpoch"
                            },
                            {
                                "args": {},
                                "operator": "TimeStampToDate"
                            }
                        ]
                    },
                    "simple": ""
                },
                "ServiceNow Severity": {
                    "complex": {
                        "accessor": "",
                        "filters": [],
                        "root": "severity",
                        "transformers": [
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1 - High"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
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                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2 - Medium"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3 - Low"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
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                                            "simple": "3"
                                        }
                                    }
                                },
                                "operator": "replace"
                            }
                        ]
                    },
                    "simple": ""
                },
                "ServiceNow Ticket ID": {
                    "complex": null,
                    "simple": "sys_id"
                },
                "ServiceNow State": {
                    "complex": {
                        "accessor": "",
                        "filters": [],
                        "root": "state",
                        "transformers": [
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1  - New"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2 - In Progress"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
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                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3 - On Hold"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
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                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "4 - Awaiting Caller"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "4"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
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                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "5 - Awaiting Evidence"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "5"
                                        }
                                    }
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                                "operator": "replace"
                            },
                            {
                                "args": {
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                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "6 - Resolved"
                                        }
                                    },
                                    "toReplace": {
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                                        "value": {
                                            "complex": null,
                                            "simple": "6"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
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                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "7 - Closed"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "7"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "8 - Canceled"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "8"
                                        }
                                    }
                                },
                                "operator": "replace"
                            }
                        ]
                    },
                    "simple": ""
                },
                "ServiceNow Ticket Number": {
                    "complex": null,
                    "simple": "number"
                },
                "ServiceNow Urgency": {
                    "complex": {
                        "accessor": "",
                        "filters": [],
                        "root": "urgency",
                        "transformers": [
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
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                                        "value": {
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                                            "simple": "1 - High"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "1"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
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                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2 - Medium"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "2"
                                        }
                                    }
                                },
                                "operator": "replace"
                            },
                            {
                                "args": {
                                    "limit": {
                                        "isContext": false,
                                        "value": null
                                    },
                                    "replaceWith": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3 - Low"
                                        }
                                    },
                                    "toReplace": {
                                        "isContext": false,
                                        "value": {
                                            "complex": null,
                                            "simple": "3"
                                        }
                                    }
                                },
                                "operator": "replace"
                            }
                        ]
                    },
                    "simple": ""
                }
            }
        }
    },
    "name": "ServiceNow Create Ticket - Incoming Mapper",
    "type": "mapping-incoming",
    "version": -1,
    "fromVersion": "6.0.0",
    "supportedModules": [
        "agentix",
        "xsiam"
    ]
}