BmcITSM Status Reason
Since each ticket type has its own unique set of status reasons, select only reasons that match the current ticket type(s)
BMC Helix ITSM singleSelect
Details
| ID | incident_bmcitsmstatusreason |
|---|---|
| CLI Name | bmcitsmstatusreason |
| Type | singleSelect |
| Version | -1 |
| Required | No |
| Read Only | No |
| Use as KPI | No |
| Searchable | Yes |
Select Values
ReviewNeed More InformationApprovalSystem ErrorWith IssuesAutomatically ClosedSuccessfulBy UserBy ProviderSystemCancelledReopen By UserInfrastructure Change CreatedLocal Site Action RequiredPurchase Order ApprovalRegistration ApprovalSupplier DeliverySupport Contact HoldThird Party Vendor Action ReqdClient Action RequiredInfrastructure Change RequestFuture EnhancementPending Original IncidentClient HoldMonitoring IncidentCustomer Follow-Up RequiredTemporary Corrective ActionNo Further Action RequiredResolved by Original IncidentAutomated Resolution ReportedNo longer a Causal CIPending Causal Incident ResolutionResolved by Causal IncidentNo Longer RequiredFunding Not AvailableTo Be Re-ScheduledResources Not AvailableSuccessful with IssuesUnsuccessfulBacked OutFinal Review CompleteFinal Review RequiredAdditional Coding RequiredInsufficient Task DataIn VerificationIn RolloutInsufficient Change DataSchedule ConflictsIn DevelopmentIn TestIn BuildIn RollbackIn DocumentationVendor PurchaseSupport Group CommunicationTask ReviewMiscellaneousFuture EnhancementManager InterventionAcceptedAssignedBuiltOn HoldSuccessFailedCancelledAssignmentStaging in ProgressStaging CompleteAcknowledgmentAnother TaskTask RuleCompletionErrorPublishRejectNot ApplicableDuplicateNo Longer ApplicablePending PIRFunding Not AvailablePending Infrastructure ChangePending Third Party VendorInitial StatusAwaiting Request AssigneeClient Additional Information RequestedThird Party Vendor Action RequiredInfrastructure ChangeWork not startedCancelled by RequesterCancelled by SupportCustomer CloseSystem CloseSystem Close with Issues