BmcITSM Status Reason
Since each ticket type has its own unique set of status reasons, select only reasons that match the current ticket type(s)
BMC Helix ITSM singleSelect
Details
| ID | incident_bmcitsmstatusreason |
|---|---|
| CLI Name | bmcitsmstatusreason |
| Type | singleSelect |
| Version | -1 |
| Required | No |
| Read Only | No |
| Use as KPI | No |
| Searchable | Yes |
Select Values
ReviewNeed More InformationApprovalSystem ErrorWith IssuesAutomatically ClosedSuccessfulBy UserBy ProviderSystemCancelledReopen By UserInfrastructure Change CreatedLocal Site Action RequiredPurchase Order ApprovalRegistration ApprovalSupplier DeliverySupport Contact HoldThird Party Vendor Action ReqdClient Action RequiredInfrastructure Change RequestFuture EnhancementPending Original IncidentClient HoldMonitoring IncidentCustomer Follow-Up RequiredTemporary Corrective ActionNo Further Action RequiredResolved by Original IncidentAutomated Resolution ReportedNo longer a Causal CIPending Causal Incident ResolutionResolved by Causal IncidentNo Longer RequiredFunding Not AvailableTo Be Re-ScheduledResources Not AvailableSuccessful with IssuesUnsuccessfulBacked OutFinal Review CompleteFinal Review RequiredAdditional Coding RequiredInsufficient Task DataIn VerificationIn RolloutInsufficient Change DataSchedule ConflictsIn DevelopmentIn TestIn BuildIn RollbackIn DocumentationVendor PurchaseSupport Group CommunicationTask ReviewMiscellaneousFuture EnhancementManager InterventionAcceptedAssignedBuiltOn HoldSuccessFailedCancelledAssignmentStaging in ProgressStaging CompleteAcknowledgmentAnother TaskTask RuleCompletionErrorPublishRejectNot ApplicableDuplicateNo Longer ApplicablePending PIRFunding Not AvailablePending Infrastructure ChangePending Third Party VendorInitial StatusAwaiting Request AssigneeClient Additional Information RequestedThird Party Vendor Action RequiredInfrastructure ChangeWork not startedCancelled by RequesterCancelled by SupportCustomer CloseSystem CloseSystem Close with Issues
Associated Incident Types
Source
BMC_Status_Reason.json{ "id": "incident_bmcitsmstatusreason", "version": -1, "modified": "2022-07-27T09:36:35.760337395+03:00", "name": "BmcITSM Status Reason", "ownerOnly": false, "description": "Since each ticket type has its own unique set of status reasons, select only reasons that match the current ticket type(s)", "cliName": "bmcitsmstatusreason", "type": "singleSelect", "closeForm": false, "editForm": true, "required": false, "neverSetAsRequired": false, "isReadOnly": false, "selectValues": [ "Review", "Need More Information", "Approval", "System Error", "With Issues", "Automatically Closed", "Successful", "By User", "By Provider", "System", "Cancelled", "Reopen By User", "Infrastructure Change Created", "Local Site Action Required", "Purchase Order Approval", "Registration Approval", "Supplier Delivery", "Support Contact Hold", "Third Party Vendor Action Reqd", "Client Action Required", "Infrastructure Change Request", "Future Enhancement", "Pending Original Incident", "Client Hold", "Monitoring Incident", "Customer Follow-Up Required", "Temporary Corrective Action", "No Further Action Required", "Resolved by Original Incident", "Automated Resolution Reported", "No longer a Causal CI", "Pending Causal Incident Resolution", "Resolved by Causal Incident", "No Longer Required", "Funding Not Available", "To Be Re-Scheduled", "Resources Not Available", "Successful with Issues", "Unsuccessful", "Backed Out", "Final Review Complete", "Final Review Required", "Additional Coding Required", "Insufficient Task Data", "In Verification", "In Rollout", "Insufficient Change Data", "Schedule Conflicts", "In Development", "In Test", "In Build", "In Rollback", "In Documentation", "Vendor Purchase", "Support Group Communication", "Task Review", "Miscellaneous", "Future Enhancement", "Manager Intervention", "Accepted", "Assigned", "Built", "On Hold", "Success", "Failed", "Cancelled", "Assignment", "Staging in Progress", "Staging Complete", "Acknowledgment", "Another Task", "Task Rule", "Completion", "Error", "Publish", "Reject", "Not Applicable", "Duplicate", "No Longer Applicable", "Pending PIR", "Funding Not Available", "Pending Infrastructure Change", "Pending Third Party Vendor", "Initial Status", "Awaiting Request Assignee", "Client Additional Information Requested", "Third Party Vendor Action Required", "Infrastructure Change", "Work not started", "Cancelled by Requester", "Cancelled by Support", "Customer Close", "System Close", "System Close with Issues" ], "useAsKpi": false, "locked": false, "system": false, "content": true, "group": 0, "hidden": false, "openEnded": false, "associatedTypes": [ "BMC Change-Request", "BMC Incident", "BMC Problem Investigation incident", "BMC Problem – Known Error", "BMC Service Request", "BMC Task", "BMC Work Order" ], "associatedToAll": false, "unmapped": false, "unsearchable": false, "caseInsensitive": true, "sla": 0, "threshold": 72, "fromVersion": "6.2.0", "Aliases": [ { "cliName": "bmcstatusreason", "type": "singleSelect", "name": "Bmc Status Reason" } ] }