BmcITSM Status Reason

Since each ticket type has its own unique set of status reasons, select only reasons that match the current ticket type(s)

BMC Helix ITSM singleSelect

Details

IDincident_bmcitsmstatusreason
CLI Namebmcitsmstatusreason
TypesingleSelect
Version-1
RequiredNo
Read OnlyNo
Use as KPINo
SearchableYes

Select Values

  • Review
  • Need More Information
  • Approval
  • System Error
  • With Issues
  • Automatically Closed
  • Successful
  • By User
  • By Provider
  • System
  • Cancelled
  • Reopen By User
  • Infrastructure Change Created
  • Local Site Action Required
  • Purchase Order Approval
  • Registration Approval
  • Supplier Delivery
  • Support Contact Hold
  • Third Party Vendor Action Reqd
  • Client Action Required
  • Infrastructure Change Request
  • Future Enhancement
  • Pending Original Incident
  • Client Hold
  • Monitoring Incident
  • Customer Follow-Up Required
  • Temporary Corrective Action
  • No Further Action Required
  • Resolved by Original Incident
  • Automated Resolution Reported
  • No longer a Causal CI
  • Pending Causal Incident Resolution
  • Resolved by Causal Incident
  • No Longer Required
  • Funding Not Available
  • To Be Re-Scheduled
  • Resources Not Available
  • Successful with Issues
  • Unsuccessful
  • Backed Out
  • Final Review Complete
  • Final Review Required
  • Additional Coding Required
  • Insufficient Task Data
  • In Verification
  • In Rollout
  • Insufficient Change Data
  • Schedule Conflicts
  • In Development
  • In Test
  • In Build
  • In Rollback
  • In Documentation
  • Vendor Purchase
  • Support Group Communication
  • Task Review
  • Miscellaneous
  • Future Enhancement
  • Manager Intervention
  • Accepted
  • Assigned
  • Built
  • On Hold
  • Success
  • Failed
  • Cancelled
  • Assignment
  • Staging in Progress
  • Staging Complete
  • Acknowledgment
  • Another Task
  • Task Rule
  • Completion
  • Error
  • Publish
  • Reject
  • Not Applicable
  • Duplicate
  • No Longer Applicable
  • Pending PIR
  • Funding Not Available
  • Pending Infrastructure Change
  • Pending Third Party Vendor
  • Initial Status
  • Awaiting Request Assignee
  • Client Additional Information Requested
  • Third Party Vendor Action Required
  • Infrastructure Change
  • Work not started
  • Cancelled by Requester
  • Cancelled by Support
  • Customer Close
  • System Close
  • System Close with Issues
{
    "id": "incident_bmcitsmstatusreason",
    "version": -1,
    "modified": "2022-07-27T09:36:35.760337395+03:00",
    "name": "BmcITSM Status Reason",
    "ownerOnly": false,
    "description": "Since each ticket type has its own unique set of status reasons, select only reasons that match the current ticket type(s)",
    "cliName": "bmcitsmstatusreason",
    "type": "singleSelect",
    "closeForm": false,
    "editForm": true,
    "required": false,
    "neverSetAsRequired": false,
    "isReadOnly": false,
    "selectValues": [
        "Review",
        "Need More Information",
        "Approval",
        "System Error",
        "With Issues",
        "Automatically Closed",
        "Successful",
        "By User",
        "By Provider",
        "System",
        "Cancelled",
        "Reopen By User",
        "Infrastructure Change Created",
        "Local Site Action Required",
        "Purchase Order Approval",
        "Registration Approval",
        "Supplier Delivery",
        "Support Contact Hold",
        "Third Party Vendor Action Reqd",
        "Client Action Required",
        "Infrastructure Change Request",
        "Future Enhancement",
        "Pending Original Incident",
        "Client Hold",
        "Monitoring Incident",
        "Customer Follow-Up Required",
        "Temporary Corrective Action",
        "No Further Action Required",
        "Resolved by Original Incident",
        "Automated Resolution Reported",
        "No longer a Causal CI",
        "Pending Causal Incident Resolution",
        "Resolved by Causal Incident",
        "No Longer Required",
        "Funding Not Available",
        "To Be Re-Scheduled",
        "Resources Not Available",
        "Successful with Issues",
        "Unsuccessful",
        "Backed Out",
        "Final Review Complete",
        "Final Review Required",
        "Additional Coding Required",
        "Insufficient Task Data",
        "In Verification",
        "In Rollout",
        "Insufficient Change Data",
        "Schedule Conflicts",
        "In Development",
        "In Test",
        "In Build",
        "In Rollback",
        "In Documentation",
        "Vendor Purchase",
        "Support Group Communication",
        "Task Review",
        "Miscellaneous",
        "Future Enhancement",
        "Manager Intervention",
        "Accepted",
        "Assigned",
        "Built",
        "On Hold",
        "Success",
        "Failed",
        "Cancelled",
        "Assignment",
        "Staging in Progress",
        "Staging Complete",
        "Acknowledgment",
        "Another Task",
        "Task Rule",
        "Completion",
        "Error",
        "Publish",
        "Reject",
        "Not Applicable",
        "Duplicate",
        "No Longer Applicable",
        "Pending PIR",
        "Funding Not Available",
        "Pending Infrastructure Change",
        "Pending Third Party Vendor",
        "Initial Status",
        "Awaiting Request Assignee",
        "Client Additional Information Requested",
        "Third Party Vendor Action Required",
        "Infrastructure Change",
        "Work not started",
        "Cancelled by Requester",
        "Cancelled by Support",
        "Customer Close",
        "System Close",
        "System Close with Issues"
    ],
    "useAsKpi": false,
    "locked": false,
    "system": false,
    "content": true,
    "group": 0,
    "hidden": false,
    "openEnded": false,
    "associatedTypes": [
        "BMC Change-Request",
        "BMC Incident",
        "BMC Problem Investigation incident",
        "BMC Problem – Known Error",
        "BMC Service Request",
        "BMC Task",
        "BMC Work Order"
    ],
    "associatedToAll": false,
    "unmapped": false,
    "unsearchable": false,
    "caseInsensitive": true,
    "sla": 0,
    "threshold": 72,
    "fromVersion": "6.2.0",
    "Aliases": [
        {
            "cliName": "bmcstatusreason",
            "type": "singleSelect",
            "name": "Bmc Status Reason"
        }
    ]
}