ServiceNow State

The ticket state

ServiceNow singleSelect

Details

IDincident_servicenowstate
CLI Nameservicenowstate
TypesingleSelect
Version-1
RequiredNo
Read OnlyNo
Use as KPINo
SearchableYes

Select Values

  • 1 - New
  • 2 - In Progress
  • 3 - On Hold
  • 4 - Awaiting Caller
  • 5 - Awaiting Evidence
  • 6 - Resolved
  • 7 - Closed
  • 8 - Canceled