ServiceNow State

The ticket state

ServiceNow singleSelect

Details

IDincident_servicenowstate
CLI Nameservicenowstate
TypesingleSelect
Version-1
RequiredNo
Read OnlyNo
Use as KPINo
SearchableYes

Select Values

  • 1 - New
  • 2 - In Progress
  • 3 - On Hold
  • 4 - Awaiting Caller
  • 5 - Awaiting Evidence
  • 6 - Resolved
  • 7 - Closed
  • 8 - Canceled
{
    "associatedToAll": true,
    "caseInsensitive": true,
    "cliName": "servicenowstate",
    "closeForm": false,
    "content": true,
    "description": "The ticket state",
    "editForm": true,
    "group": 0,
    "hidden": false,
    "id": "incident_servicenowstate",
    "isReadOnly": false,
    "locked": false,
    "name": "ServiceNow State",
    "neverSetAsRequired": false,
    "ownerOnly": false,
    "required": false,
    "selectValues": [
        "1 - New",
        "2 - In Progress",
        "3 - On Hold",
        "4 - Awaiting Caller",
        "5 - Awaiting Evidence",
        "6 - Resolved",
        "7 - Closed",
        "8 - Canceled"
    ],
    "sla": 0,
    "system": false,
    "threshold": 72,
    "type": "singleSelect",
    "unmapped": false,
    "unsearchable": false,
    "useAsKpi": false,
    "version": -1,
    "fromVersion": "5.0.0",
    "supportedModules": [
        "agentix",
        "xsiam"
    ]
}