{
"associatedToAll": true,
"caseInsensitive": true,
"cliName": "servicenowstate",
"closeForm": false,
"content": true,
"description": "The ticket state",
"editForm": true,
"group": 0,
"hidden": false,
"id": "incident_servicenowstate",
"isReadOnly": false,
"locked": false,
"name": "ServiceNow State",
"neverSetAsRequired": false,
"ownerOnly": false,
"required": false,
"selectValues": [
"1 - New",
"2 - In Progress",
"3 - On Hold",
"4 - Awaiting Caller",
"5 - Awaiting Evidence",
"6 - Resolved",
"7 - Closed",
"8 - Canceled"
],
"sla": 0,
"system": false,
"threshold": 72,
"type": "singleSelect",
"unmapped": false,
"unsearchable": false,
"useAsKpi": false,
"version": -1,
"fromVersion": "5.0.0",
"supportedModules": [
"agentix",
"xsiam"
]
}