PATHelpdeskAdvanced

Improve the effectiveness of your service provision and resources, and the quality of your IT department.

Utilities · PAT Helpdesk Advanced

Details

IDPATHelpdeskAdvanced
ProviderPATServicesLTD
CategoryUtilities
From Version6.9.0
Docker Imagedemisto/python3:3.12.13.10116658
Supported ModulesAgentix XSIAM

README

Improve the effectiveness of your service provision and resources, and the quality of your IT department.
This integration was integrated and tested with version 11.2.3 of PATHelpdeskAdvanced.

Configure PAT HelpdeskAdvanced in Cortex

Parameter Required
PAT Helpdesk URL True
Username True
Password True
Trust any certificate (not secure) False
Use system proxy settings False

Commands

You can execute these commands from the CLI, as part of an automation, or in a playbook.
After you successfully execute a command, a DBot message appears in the War Room with the command details.

hda-create-ticket

Create a new ticket.

Base Command

hda-create-ticket

Input

Argument Name Description Required
object_type_id The object type ID for the ticket. Required
ticket_status_id The status ID for the ticket. Use hda-list-ticket-statuses to get a list of status IDs. Required
ticket_priority_id The priority ID for the ticket. Use hda-list-ticket-priorities to get a list of priority IDs. Required
object_description The description of the object. Optional
ticket_classification_id The classification ID for the ticket. Optional
ticket_type_id The type ID for the ticket. Optional
contact_id The contact ID for the ticket. Optional
subject The subject for the ticket. Optional
problem The problem description for the ticket. Optional
site The site for the ticket. Optional

Context Output

Path Type Description
HelpdeskAdvanced.Ticket.AccountID string The account ID of the ticket.
HelpdeskAdvanced.Ticket.AssetCategoryID string The asset category ID of the ticket.
HelpdeskAdvanced.Ticket.AssetID string The asset ID of the ticket.
HelpdeskAdvanced.Ticket.AssignedUserGroupID string The assigned user group ID of the ticket.
HelpdeskAdvanced.Ticket.AssignedUserID string The assigned user ID of the ticket.
HelpdeskAdvanced.Ticket.AssignedUserOrGroupID string The assigned user or group ID of the ticket.
HelpdeskAdvanced.Ticket.BilledTokens string The billed tokens of the ticket.
HelpdeskAdvanced.Ticket.BusinessFunctionID string The business function ID of the ticket.
HelpdeskAdvanced.Ticket.C12 string The C12 field of the ticket.
HelpdeskAdvanced.Ticket.C13 string The C13 field of the ticket.
HelpdeskAdvanced.Ticket.C134C string The C134C field of the ticket.
HelpdeskAdvanced.Ticket.C14 string The C14 field of the ticket.
HelpdeskAdvanced.Ticket.C15 string The C15 field of the ticket.
HelpdeskAdvanced.Ticket.CalendarID string The calendar ID of the ticket.
HelpdeskAdvanced.Ticket.ClosedByUserID string The ID of the user who closed the ticket.
HelpdeskAdvanced.Ticket.ClosureDate string The closure date of the ticket.
HelpdeskAdvanced.Ticket.ContactID string The contact ID of the ticket.
HelpdeskAdvanced.Ticket.CostCenterID string The cost center ID of the ticket.
HelpdeskAdvanced.Ticket.CustomerContractID string The customer contract ID of the ticket.
HelpdeskAdvanced.Ticket.Date date The date of the ticket.
HelpdeskAdvanced.Ticket.DefaultSolutionID string The default solution ID of the ticket.
HelpdeskAdvanced.Ticket.EstimatedTaskDuration string The estimated task duration of the ticket.
HelpdeskAdvanced.Ticket.EstimatedTaskStartDate string The estimated task start date of the ticket.
HelpdeskAdvanced.Ticket.ExpirationDate date The expiration date of the ticket.
HelpdeskAdvanced.Ticket.FirstUpdateUserID string The ID of the user who first updated the ticket.
HelpdeskAdvanced.Ticket.FullText string The full text of the ticket.
HelpdeskAdvanced.Ticket.ID string The ID of the ticket.
HelpdeskAdvanced.Ticket.ImpactID string The impact ID of the ticket.
HelpdeskAdvanced.Ticket.IsNew boolean Whether the ticket is new or not.
HelpdeskAdvanced.Ticket.KnownIssue string The known issue field of the ticket.
HelpdeskAdvanced.Ticket.LanguageID string The language ID of the ticket.
HelpdeskAdvanced.Ticket.LastExpirationDate date The last expiration date of the ticket.
HelpdeskAdvanced.Ticket.LastExpirationID string The last expiration ID of the ticket.
HelpdeskAdvanced.Ticket.LocationID string The location ID of the ticket.
HelpdeskAdvanced.Ticket.MailBoxID string The mailbox ID of the ticket.
HelpdeskAdvanced.Ticket.NextExpirationDate string The next expiration date of the ticket.
HelpdeskAdvanced.Ticket.NextExpirationID string The next expiration ID of the ticket.
HelpdeskAdvanced.Ticket.ObjectDescription string The object description of the ticket.
HelpdeskAdvanced.Ticket.ObjectEntity string The object entity of the ticket.
HelpdeskAdvanced.Ticket.ObjectTypeID string The object type ID of the ticket.
HelpdeskAdvanced.Ticket.OwnerUserGroupID string The owner user group ID of the ticket.
HelpdeskAdvanced.Ticket.OwnerUserID string The owner user ID of the ticket.
HelpdeskAdvanced.Ticket.ParentRecurringTicketID string The parent recurring ticket ID of the ticket.
HelpdeskAdvanced.Ticket.ParentTicketID string The parent ticket ID of the ticket.
HelpdeskAdvanced.Ticket.Problem string The problem field of the ticket.
HelpdeskAdvanced.Ticket.ProblemHTML string The problem field in HTML format of the ticket.
HelpdeskAdvanced.Ticket.RemoteID string The remote ID of the ticket.
HelpdeskAdvanced.Ticket.Score string The score of the ticket.
HelpdeskAdvanced.Ticket.ServiceID string The service ID of the ticket.
HelpdeskAdvanced.Ticket.Site string The site of the ticket.
HelpdeskAdvanced.Ticket.SiteUnRead string Whether the ticket is unread for the site.
HelpdeskAdvanced.Ticket.Solicits string Whether the ticket solicits feedback.
HelpdeskAdvanced.Ticket.SolutionHTML string The solution in HTML format of the ticket.
HelpdeskAdvanced.Ticket.SourceMailBoxID string The source mailbox ID of the ticket.
HelpdeskAdvanced.Ticket.Subject string The subject of the ticket.
HelpdeskAdvanced.Ticket.SupplierID string The supplier ID of the ticket.
HelpdeskAdvanced.Ticket.Tag string The tag of the ticket.
HelpdeskAdvanced.Ticket.TaskEffort string The task effort of the ticket.
HelpdeskAdvanced.Ticket.TemplateTicketID string The template ticket ID of the ticket.
HelpdeskAdvanced.Ticket.TicketClassificationID string The ticket classification ID of the ticket.
HelpdeskAdvanced.Ticket.TicketCode string The ticket code of the ticket.
HelpdeskAdvanced.Ticket.TicketPriorityID string The ticket priority ID of the ticket.
HelpdeskAdvanced.Ticket.TicketSolutionID string The ticket solution ID of the ticket.
HelpdeskAdvanced.Ticket.TicketSourceID string The ticket source ID of the ticket.
HelpdeskAdvanced.Ticket.TicketStatusID string The ticket status ID of the ticket.
HelpdeskAdvanced.Ticket.TicketTypeID string The ticket type ID of the ticket.
HelpdeskAdvanced.Ticket.UnRead string Whether the ticket is unread.
HelpdeskAdvanced.Ticket.UrgencyID string The urgency ID of the ticket.
HelpdeskAdvanced.Ticket.UserID string The user ID of the ticket.

Command example

!hda-create-ticket object_type_id=T2 ticket_priority_id=P4 ticket_status_id=S3

Context Example

{
    "HelpdeskAdvanced": {
        "Ticket": {
            "data": {
                "AccountID": "",
                "AssetCategoryID": "",
                "AssetID": "",
                "AssignedUserGroupID": "",
                "AssignedUserID": "S00000C",
                "AssignedUserOrGroupID": "S00000C",
                "BilledTokens": 0,
                "BusinessFunctionID": "",
                "C12": null,
                "C13": null,
                "C134C": null,
                "C14": null,
                "C15": null,
                "CalendarID": "",
                "ClosedByUserID": "",
                "ClosureDate": null,
                "ContactID": "",
                "CostCenterID": "",
                "CustomerContractID": "",
                "Date": "2023-10-04T07:45:09Z",
                "DefaultSolutionID": "",
                "EstimatedTaskDuration": 0,
                "EstimatedTaskStartDate": null,
                "ExpirationDate": "2023-10-04T15:45:00Z",
                "FirstUpdateUserID": "S00000C",
                "FullText": "",
                "ID": "12345678C",
                "ImpactID": "",
                "IsNew": false,
                "KnownIssue": false,
                "LanguageID": "0",
                "LastExpirationDate": "2998-12-31T23:00:00Z",
                "LastExpirationID": "",
                "LocationID": "",
                "MailBoxID": "DEF_MBOX",
                "NextExpirationDate": "2998-12-31T23:00:00Z",
                "NextExpirationID": "",
                "ObjectDescription": "12345678C: ",
                "ObjectEntity": "Incident",
                "ObjectTypeID": "T2",
                "OwnerUserGroupID": "G66C",
                "OwnerUserID": "S00000C",
                "ParentRecurringTicketID": "",
                "ParentTicketID": "",
                "Problem": "",
                "ProblemHTML": "",
                "RemoteID": "",
                "Score": 0,
                "ServiceID": "",
                "Site": null,
                "SiteUnRead": true,
                "Solicits": 0,
                "SolutionHTML": "",
                "SourceMailBoxID": "DEFAULT",
                "Subject": "",
                "SupplierID": "",
                "Tag": "",
                "TaskEffort": 0,
                "TemplateTicketID": "",
                "TicketClassificationID": "INC",
                "TicketCode": "",
                "TicketPriorityID": "P4",
                "TicketSolutionID": "",
                "TicketSourceID": "",
                "TicketStatusID": "S3",
                "TicketTypeID": "T2",
                "UnRead": true,
                "UrgencyID": "",
                "UserID": ""
            },
            "requestToken": "token",
            "result": {
                "code": "0",
                "desc": "",
                "parameters": null,
                "subcode": null
            },
            "success": true,
            "total": 1
        }
    }
}

Human Readable Output

Ticket Created

Object Description Object Entity Ticket Classification ID Is New Expiration Date First Update User ID Owner User ID Date Assigned User ID
12345678C: Incident INC false 2023-10-04T15:45:00Z S00000C S00000C 2023-10-04T07:45:09Z S00000C

hda-list-tickets

List tickets.

Base Command

hda-list-tickets

Input

Argument Name Description Required
ticket_id The ID of the ticket to retrieve. Optional
filter Filters to apply to the ticket list. Optional
page The page number to retrieve. Optional
page_size The number of tickets per page. Optional
limit The maximum number of tickets to return. Default is 50. Optional

Context Output

Path Type Description
HelpdeskAdvanced.Ticket.AccountID string The account ID of the ticket.
HelpdeskAdvanced.Ticket.AssetID string The asset ID of the ticket.
HelpdeskAdvanced.Ticket.BilledTokens string The billed tokens of the ticket.
HelpdeskAdvanced.Ticket.CalendarID string The calendar ID of the ticket.
HelpdeskAdvanced.Ticket.ClosureDate string The closure date of the ticket.
HelpdeskAdvanced.Ticket.ContactID string The contact ID of the ticket.
HelpdeskAdvanced.Ticket.CustomerContractID string The customer contract ID of the ticket.
HelpdeskAdvanced.Ticket.Date string The date of the ticket.
HelpdeskAdvanced.Ticket.EstimatedTaskDuration string The estimated task duration of the ticket.
HelpdeskAdvanced.Ticket.EstimatedTaskStartDate string The estimated task start date of the ticket.
HelpdeskAdvanced.Ticket.ExpirationDate string The expiration date of the ticket.
HelpdeskAdvanced.Ticket.FirstUpdateUserID string The ID of the user who first updated the ticket.
HelpdeskAdvanced.Ticket.ID string The ID of the ticket.
HelpdeskAdvanced.Ticket.KnownIssue string The known issue field of the ticket.
HelpdeskAdvanced.Ticket.LanguageID string The language ID of the ticket.
HelpdeskAdvanced.Ticket.LastExpirationDate string The last expiration date of the ticket.
HelpdeskAdvanced.Ticket.LocationID string The location ID of the ticket.
HelpdeskAdvanced.Ticket.MailBoxID string The mailbox ID of the ticket.
HelpdeskAdvanced.Ticket.NextExpirationDate string The next expiration date of the ticket.
HelpdeskAdvanced.Ticket.NextExpirationID string The next expiration ID of the ticket.
HelpdeskAdvanced.Ticket.OwnerUserID string The owner user ID of the ticket.
HelpdeskAdvanced.Ticket.Problem string The problem field of the ticket.
HelpdeskAdvanced.Ticket.ProblemHTML string The problem field in HTML format of the ticket.
HelpdeskAdvanced.Ticket.Score string The score of the ticket.
HelpdeskAdvanced.Ticket.ServiceID string The service ID of the ticket.
HelpdeskAdvanced.Ticket.SiteUnRead string Whether the ticket is unread for the site.
HelpdeskAdvanced.Ticket.Solicits string Whether the ticket solicits feedback.
HelpdeskAdvanced.Ticket.Solution string The solution of the ticket.
HelpdeskAdvanced.Ticket.SolutionHTML string The solution in HTML format of the ticket.
HelpdeskAdvanced.Ticket.Subject string The subject of the ticket.
HelpdeskAdvanced.Ticket.SupplierID string The supplier ID of the ticket.
HelpdeskAdvanced.Ticket.TaskEffort string The task effort of the ticket.
HelpdeskAdvanced.Ticket.TicketClassificationID string The ticket classification ID of the ticket.
HelpdeskAdvanced.Ticket.TicketTypeID string The ticket type ID of the ticket.
HelpdeskAdvanced.Ticket.UrgencyID string The urgency ID of the ticket.

Command example


#### Context Example

```json
{
    "HelpdeskAdvanced": {
        "Ticket": [
            {
                "AccountID": "C00C",
                "AssetID": null,
                "BilledTokens": 0,
                "CalendarID": null,
                "ClosureDate": "2019-04-28T07:04:19Z",
                "ContactID": "S24007C",
                "CustomerContractID": null,
                "Date": "2019-04-25T07:03:48Z",
                "EstimatedTaskDuration": 0,
                "EstimatedTaskStartDate": null,
                "ExpirationDate": "2019-04-28T15:03:00Z",
                "FirstUpdateUserID": "S00000C",
                "ID": "10000000C",
                "KnownIssue": false,
                "LanguageID": 5,
                "LastExpirationDate": "2019-04-29T10:00:00Z",
                "LocationID": "F3C",
                "MailBoxID": "DEF_MBOX",
                "NextExpirationDate": "2019-04-29T10:00:00Z",
                "NextExpirationID": "244C",
                "OwnerUserID": "S00000C",
                "Problem": "Problem",
                "ProblemHTML": "<p>Problem</p>",
                "Score": 0,
                "ServiceID": "S000X",
                "SiteUnRead": null,
                "Solicits": null,
                "Solution": null,
                "SolutionHTML": null,
                "Subject": "Problem",
                "SupplierID": null,
                "TaskEffort": null,
                "TicketClassificationID": "INC",
                "TicketTypeID": "T4",
                "UrgencyID": "U2"
            }
        ]
    }
}

Human Readable Output

Tickets

Ticket ID Subject Solution Date Service ID Problem Contact ID Owner User ID Account ID
10000000C Problem   2019-04-25T07:03:48Z S000X Problem S24007C S00000C C00C

hda-add-ticket-attachment

Add an attachment to a ticket.

Base Command

hda-add-ticket-attachment

Input

Argument Name Description Required
ticket_id The ticket ID to retrieve details for. Required
entry_id The file entry ID to attach. Required

Context Output

There is no context output for this command.

hda-list-ticket-attachments

List attachments for a ticket.

Base Command

hda-list-ticket-attachments

Input

Argument Name Description Required
ticket_id The ticket ID to retrieve details for. Required
limit The maximum number of tickets to return. Default is 50. Optional

Context Output

Path Type Description
HelpdeskAdvanced.Ticket.Attachment.BlobID string The blob ID of the attachment.
HelpdeskAdvanced.Ticket.Attachment.ContentType string The content type of the attachment.
HelpdeskAdvanced.Ticket.Attachment.Description string The description of the attachment.
HelpdeskAdvanced.Ticket.Attachment.EmailID string The email ID of the attachment.
HelpdeskAdvanced.Ticket.Attachment.FileName string The file name of the attachment.
HelpdeskAdvanced.Ticket.Attachment.FirstUpdate string The date and time when the attachment was first updated.
HelpdeskAdvanced.Ticket.Attachment.FirstUpdateUserID string The ID of the user who first uploaded the attachment.
HelpdeskAdvanced.Ticket.Attachment.ID string The ID of the attachment.
HelpdeskAdvanced.Ticket.Attachment.IsNew string Indicates whether the attachment is new.
HelpdeskAdvanced.Ticket.Attachment.KBSize string The size of the attachment in KB.
HelpdeskAdvanced.Ticket.Attachment.LastUpdate string The date and time when the attachment was last updated.
HelpdeskAdvanced.Ticket.Attachment.LastUpdateUserID string The ID of the user who last updated the attachment.
HelpdeskAdvanced.Ticket.Attachment.Note string Any additional notes about the attachment.
HelpdeskAdvanced.Ticket.Attachment.ObjectDescription string The description of the object the attachment is associated with.
HelpdeskAdvanced.Ticket.Attachment.ObjectEntity string The object entity of the attachment.
HelpdeskAdvanced.Ticket.Attachment.ObjectTypeID string The object type ID of the attachment.
HelpdeskAdvanced.Ticket.Attachment.OwnerUserID string The owner user ID of the attachment.
HelpdeskAdvanced.Ticket.Attachment.ParentObject string The parent object the attachment is associated with.
HelpdeskAdvanced.Ticket.Attachment.ParentObjectID string The ID of the parent object the attachment is associated with.
HelpdeskAdvanced.Ticket.Attachment.RemoteID string The remote ID of the attachment.
HelpdeskAdvanced.Ticket.Attachment.Site string The site ID the attachment is associated with.
HelpdeskAdvanced.Ticket.Attachment.TicketID string The ticket ID the attachment is associated with.
HelpdeskAdvanced.Ticket.Attachment.UniqueID string A unique ID for the attachment.

Command example

!hda-list-ticket-attachments ticket_id=A0000001C

Context Example

{
    "HelpdeskAdvanced": {
        "Ticket": {
            "Attachment": [
                {
                    "BlobID": "A0000000C",
                    "ContentType": "text/plain",
                    "Description": "test.txt",
                    "EmailID": "",
                    "FileName": "test.txt",
                    "FirstUpdate": null,
                    "FirstUpdateUserID": "S00000C",
                    "ID": "A0000000C",
                    "IsNew": false,
                    "KBSize": 0,
                    "LastUpdate": "2023-09-29T08:30:04Z",
                    "LastUpdateUserID": "",
                    "Note": "",
                    "ObjectDescription": "test.txt",
                    "ObjectEntity": "Attachment",
                    "ObjectTypeID": "DEFAULT",
                    "OwnerUserID": "",
                    "ParentObject": "Incident",
                    "ParentObjectID": "A0000001C",
                    "RemoteID": "",
                    "Site": null,
                    "TicketID": "A0000001C",
                    "UniqueID": "00000000-0000-0000-0000-000000000000"
                }
            ]
        }
    }
}

Human Readable Output

Attachments of A0000001C

File Name Last Update Description Object Description First Update User ID Object Entity Content Type
test.txt 2023-09-29T08:30:04Z test.txt test.txt S00000C Attachment text/plain

hda-add-ticket-comment

Add a comment to a ticket.

Base Command

hda-add-ticket-comment

Input

Argument Name Description Required
ticket_id The ticket ID to retrieve details for. Required
comment The comment text. Required
site_visible Whether the ticket is visible to the customer site. Possible values are: True, False. Default is False. Required

Context Output

There is no context output for this command.

Command example

!hda-add-ticket-comment comment="here be comment" site_visible=True ticket_id=A0000001C

Human Readable Output

Comment was succesfully added to A0000001C

hda-list-ticket-statuses

List ticket statuses.

Base Command

hda-list-ticket-statuses

Input

Argument Name Description Required
limit The maximum number of statuses to return. Default is 50. Optional

Context Output

Path Type Description
HelpdeskAdvanced.TicketStatus.ID Number The status ID.
HelpdeskAdvanced.TicketStatus.Name String The status name.

Command example


#### Context Example

```json
{
    "HelpdeskAdvanced": {
        "TicketStatus": [
            {
                "Description": "New",
                "ID": "S1"
            },
            {
                "Description": "Other",
                "ID": "S10"
            }
        ]
    }
}

Human Readable Output

Results

Description ID
New S1
Other S10

hda-change-ticket-status

Change the status of a ticket.

Base Command

hda-change-ticket-status

Input

Argument Name Description Required
ticket_id The ID of the ticket to change status for. Required
status_id The ID of the status to change the ticket to. Required
note An optional note to add with the status change. Optional

Context Output

There is no context output for this command.

Command example

!hda-change-ticket-status status_id=S2 ticket_id=1111111111C note=testing debug-mode=true

Human Readable Output

Changed status of ticket 1111111111C to S2 successfully.

hda-list-ticket-priorities

List ticket priorities.

Base Command

hda-list-ticket-priorities

Input

Argument Name Description Required
ticket_id The ID of the ticket to change status for. Required

Context Output

Path Type Description
HelpdeskAdvanced.TicketPriority.ID Number The priority ID.
HelpdeskAdvanced.TicketPriority.Name String The priority name.

hda-get-ticket-history

Get ticket history.

Base Command

hda-get-ticket-history

Input

Argument Name Description Required
ticket_id The ID of the ticket to change status for. Required

Context Output

Path Type Description
HelpdeskAdvanced.TicketHistory.TicketID string The ticket ID associated with the history entry.
HelpdeskAdvanced.TicketHistory.AccountID string The account ID of the ticket.
HelpdeskAdvanced.TicketHistory.Attachments string List of attachments for the ticket.
HelpdeskAdvanced.TicketHistory.AutEmailCounter string The AUT email counter.
HelpdeskAdvanced.TicketHistory.ContactID string The contact ID of the ticket.
HelpdeskAdvanced.TicketHistory.Data.Comment string The comment text.
HelpdeskAdvanced.TicketHistory.Data.Date string The date of the history entry.
HelpdeskAdvanced.TicketHistory.Data.From string The user who made the change.
HelpdeskAdvanced.TicketHistory.Data.FromID string The ID of the user who made the change.
HelpdeskAdvanced.TicketHistory.Data.Problem string The problem associated with the history entry.
HelpdeskAdvanced.TicketHistory.Data.To string The user/team the ticket was assigned to.
HelpdeskAdvanced.TicketHistory.Data.ToID string The ID of the user/team the ticket was assigned to.
HelpdeskAdvanced.TicketHistory.ExternalAction string The external action associated with the history entry.
HelpdeskAdvanced.TicketHistory.FullName string The full name of the ticket.
HelpdeskAdvanced.TicketHistory.HistoryID string The ID of the history entry.
HelpdeskAdvanced.TicketHistory.OperationDescription string The description of the operation.
HelpdeskAdvanced.TicketHistory.OperationTypeID string The type ID of the operation.
HelpdeskAdvanced.TicketHistory.UpdateDate date The date the ticket was last updated.
HelpdeskAdvanced.TicketHistory.UserID string The user ID of the ticket.
HelpdeskAdvanced.TicketHistory.Username string The username associated with the ticket.

Command example

!hda-get-ticket-history ticket_id=1111111C

Context Example

{
    "HelpdeskAdvanced": {
        "TicketHistory": {
            "AccountID": "",
            "Attachments": null,
            "TicketID": "1111111C",
            "AutEmailCounter": 0,
            "ContactID": "",
            "Data": {
                "Comment": "testing",
                "From": "Solved",
                "FromID": "S6",
                "To": "In Progress",
                "ToID": "S2"
            },
            "ExternalAction": false,
            "FullName": "John Doe",
            "HistoryID": 5667526,
            "OperationDescription": "Status change",
            "OperationTypeID": 20,
            "UpdateDate": "2023-10-04T07:45:35Z",
            "UserID": "S00000C",
            "Username": "username"
        }
    }
}

Human Readable Output

Ticket History: 1111111C

Update Date Ticket ID Operation Type ID Operation Description Full Name
2023-10-04T07:45:35Z 1111111C   Status change John Doe

hda-list-users

List users.

Base Command

hda-list-users

Input

Argument Name Description Required
user_id The ID of the user to retrieve details for. Optional
page The page number. Optional
page_size The number of users to return per page. Optional
limit The maximum number of users to return per page. Default is 50. Optional

Context Output

Path Type Description
HelpdeskAdvanced.User.ID string The user ID.
HelpdeskAdvanced.User.Email string The user’s email address.
HelpdeskAdvanced.User.FirstName string The user’s first name.
HelpdeskAdvanced.User.LastName string The user’s last name.
HelpdeskAdvanced.User.Phone string The user’s phone number.

Command example


#### Context Example

```json
{
    "HelpdeskAdvanced": {
        "User": [
            {
                "EMail": "Guest@example.com",
                "FirstName": null,
                "ID": "#GUEST#",
                "LastName": "Guest",
                "Phone": null
            }
        ]
    }
}

Human Readable Output

PAT HelpDeskAdvanced Users

Phone ID First Name Last Name E Mail
  #GUEST#   Guest Guest@example.com

hda-list-groups

List groups.

Base Command

hda-list-groups

Input

Argument Name Description Required
group_id The ID of the group to retrieve details for. Optional
page The page number. Optional
page_size The number of groups to return per page. Optional
limit The maximum number of groups to return per page. Default is 50. Optional

Context Output

Path Type Description
HelpdeskAdvanced.Group.ID string The group ID.
HelpdeskAdvanced.Group.ObjectTypeID string The object type ID of the group.
HelpdeskAdvanced.Group.Description string The group description.

Command example


#### Context Example

```json
{
    "HelpdeskAdvanced": {
        "Group": [
            {
                "Description": "Example",
                "ID": "G000C",
                "ObjectTypeID": "65"
            }
        ]
    }
}

Human Readable Output

PAT HelpDeskAdvanced Groups

Group ID Description Object Type ID
G000C Example 65

Configuration parameters

  • base_url — PAT Helpdesk URL (required)
  • credentials — Username (required)
  • insecure — Trust any certificate (not secure)
  • proxy — Use system proxy settings

Commands (11)

  • hda-add-ticket-attachment

    Add an attachment to a ticket.

  • hda-add-ticket-comment

    Add a comment to a ticket.

  • hda-change-ticket-status

    Change the status of a ticket.

  • hda-create-ticket

    Create a new ticket.

  • hda-get-ticket-history

    Get ticket history.

  • hda-list-groups

    List groups.

  • hda-list-ticket-attachments

    List attachments for a ticket.

  • hda-list-ticket-priorities

    List ticket priorities.

  • hda-list-ticket-statuses

    List ticket statuses.

  • hda-list-tickets

    List tickets.

  • hda-list-users

    List users.

Source

PATHelpdeskAdvanced.py PATHelpdeskAdvanced_test.py PATHelpdeskAdvanced.yml PATHelpdeskAdvanced_description.md command_examples.txt
Download History Raw 
category: Utilities
provider: PATServicesLTD
commonfields:
  id: PATHelpdeskAdvanced
  version: -1
configuration:
- display: PAT Helpdesk URL
  name: base_url
  required: true
  type: 0
- name: credentials
  display: Username
  displaypassword: Password
  required: true
  hiddenusername: false
  type: 9
- display: Trust any certificate (not secure)
  name: insecure
  type: 8
  required: false
- display: Use system proxy settings
  name: proxy
  type: 8
  required: false
description: Improve the effectiveness of your service provision and resources, and the quality of your IT department.
display: PAT HelpdeskAdvanced
name: PATHelpdeskAdvanced
script:
  commands:
  - name: hda-create-ticket
    description: Create a new ticket.
    arguments:
    - name: object_type_id
      description: The object type ID for the ticket.
      required: true
    - name: ticket_status_id
      description: The status ID for the ticket. Use hda-list-ticket-statuses to get a list of status IDs.
      required: true
    - name: ticket_priority_id
      description: The priority ID for the ticket. Use hda-list-ticket-priorities to get a list of priority IDs.
      required: true
    - name: object_description
      description: The description of the object.
    - name: ticket_classification_id
      description: The classification ID for the ticket.
    - name: ticket_type_id
      description: The type ID for the ticket.
    - name: contact_id
      description: The contact ID for the ticket.
    - name: subject
      description: The subject for the ticket.
    - name: problem
      description: The problem description for the ticket.
    - name: site
      description: The site for the ticket.
    outputs:
    - contextPath: HelpdeskAdvanced.Ticket.AccountID
      description: The account ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.AssetCategoryID
      description: The asset category ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.AssetID
      description: The asset ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.AssignedUserGroupID
      description: The assigned user group ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.AssignedUserID
      description: The assigned user ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.AssignedUserOrGroupID
      description: The assigned user or group ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.BilledTokens
      description: The billed tokens of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.BusinessFunctionID
      description: The business function ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.C12
      description: The C12 field of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.C13
      description: The C13 field of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.C134C
      description: The C134C field of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.C14
      description: The C14 field of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.C15
      description: The C15 field of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.CalendarID
      description: The calendar ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ClosedByUserID
      description: The ID of the user who closed the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ClosureDate
      description: The closure date of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ContactID
      description: The contact ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.CostCenterID
      description: The cost center ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.CustomerContractID
      description: The customer contract ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Date
      description: The date of the ticket.
      type: date
    - contextPath: HelpdeskAdvanced.Ticket.DefaultSolutionID
      description: The default solution ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.EstimatedTaskDuration
      description: The estimated task duration of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.EstimatedTaskStartDate
      description: The estimated task start date of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ExpirationDate
      description: The expiration date of the ticket.
      type: date
    - contextPath: HelpdeskAdvanced.Ticket.FirstUpdateUserID
      description: The ID of the user who first updated the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.FullText
      description: The full text of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ID
      description: The ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ImpactID
      description: The impact ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.IsNew
      description: Whether the ticket is new or not.
      type: boolean
    - contextPath: HelpdeskAdvanced.Ticket.KnownIssue
      description: The known issue field of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.LanguageID
      description: The language ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.LastExpirationDate
      description: The last expiration date of the ticket.
      type: date
    - contextPath: HelpdeskAdvanced.Ticket.LastExpirationID
      description: The last expiration ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.LocationID
      description: The location ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.MailBoxID
      description: The mailbox ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.NextExpirationDate
      description: The next expiration date of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.NextExpirationID
      description: The next expiration ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ObjectDescription
      description: The object description of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ObjectEntity
      description: The object entity of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ObjectTypeID
      description: The object type ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.OwnerUserGroupID
      description: The owner user group ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.OwnerUserID
      description: The owner user ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ParentRecurringTicketID
      description: The parent recurring ticket ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ParentTicketID
      description: The parent ticket ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Problem
      description: The problem field of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ProblemHTML
      description: The problem field in HTML format of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.RemoteID
      description: The remote ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Score
      description: The score of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ServiceID
      description: The service ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Site
      description: The site of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.SiteUnRead
      description: Whether the ticket is unread for the site.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Solicits
      description: Whether the ticket solicits feedback.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.SolutionHTML
      description: The solution in HTML format of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.SourceMailBoxID
      description: The source mailbox ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Subject
      description: The subject of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.SupplierID
      description: The supplier ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Tag
      description: The tag of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.TaskEffort
      description: The task effort of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.TemplateTicketID
      description: The template ticket ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.TicketClassificationID
      description: The ticket classification ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.TicketCode
      description: The ticket code of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.TicketPriorityID
      description: The ticket priority ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.TicketSolutionID
      description: The ticket solution ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.TicketSourceID
      description: The ticket source ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.TicketStatusID
      description: The ticket status ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.TicketTypeID
      description: The ticket type ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.UnRead
      description: Whether the ticket is unread.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.UrgencyID
      description: The urgency ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.UserID
      description: The user ID of the ticket.
      type: string
  - name: hda-list-tickets
    description: List tickets.
    arguments:
    - name: ticket_id
      description: The ID of the ticket to retrieve.
    - name: filter
      description: Filters to apply to the ticket list.
    - name: page
      description: The page number to retrieve.
    - name: page_size
      description: The number of tickets per page.
    - name: limit
      description: The maximum number of tickets to return.
      defaultValue: '50'
    outputs:
    - contextPath: HelpdeskAdvanced.Ticket.AccountID
      description: The account ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.AssetID
      description: The asset ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.BilledTokens
      description: The billed tokens of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.CalendarID
      description: The calendar ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ClosureDate
      description: The closure date of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ContactID
      description: The contact ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.CustomerContractID
      description: The customer contract ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Date
      description: The date of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.EstimatedTaskDuration
      description: The estimated task duration of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.EstimatedTaskStartDate
      description: The estimated task start date of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ExpirationDate
      description: The expiration date of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.FirstUpdateUserID
      description: The ID of the user who first updated the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ID
      description: The ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.KnownIssue
      description: The known issue field of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.LanguageID
      description: The language ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.LastExpirationDate
      description: The last expiration date of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.LocationID
      description: The location ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.MailBoxID
      description: The mailbox ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.NextExpirationDate
      description: The next expiration date of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.NextExpirationID
      description: The next expiration ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.OwnerUserID
      description: The owner user ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Problem
      description: The problem field of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ProblemHTML
      description: The problem field in HTML format of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Score
      description: The score of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.ServiceID
      description: The service ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.SiteUnRead
      description: Whether the ticket is unread for the site.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Solicits
      description: Whether the ticket solicits feedback.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Solution
      description: The solution of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.SolutionHTML
      description: The solution in HTML format of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Subject
      description: The subject of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.SupplierID
      description: The supplier ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.TaskEffort
      description: The task effort of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.TicketClassificationID
      description: The ticket classification ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.TicketTypeID
      description: The ticket type ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.UrgencyID
      description: The urgency ID of the ticket.
      type: string

  - name: hda-add-ticket-attachment
    description: Add an attachment to a ticket.
    arguments:
    - name: ticket_id
      description: The ticket ID to retrieve details for.
      required: true
    - name: entry_id
      description: The file entry ID to attach.
      required: true

  - name: hda-list-ticket-attachments
    description: List attachments for a ticket.
    arguments:
    - name: ticket_id
      description: The ticket ID to retrieve details for.
      required: true
    - name: limit
      description: The maximum number of tickets to return.
      required: false
      defaultValue: '50'
    outputs:
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.BlobID
      description: The blob ID of the attachment.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.ContentType
      description: The content type of the attachment.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.Description
      description: The description of the attachment.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.EmailID
      description: The email ID of the attachment.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.FileName
      description: The file name of the attachment.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.FirstUpdate
      description: The date and time when the attachment was first updated.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.FirstUpdateUserID
      description: The ID of the user who first uploaded the attachment.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.ID
      description: The ID of the attachment.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.IsNew
      description: Indicates whether the attachment is new.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.KBSize
      description: The size of the attachment in KB.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.LastUpdate
      description: The date and time when the attachment was last updated.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.LastUpdateUserID
      description: The ID of the user who last updated the attachment.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.Note
      description: Any additional notes about the attachment.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.ObjectDescription
      description: The description of the object the attachment is associated with.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.ObjectEntity
      description: The object entity of the attachment.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.ObjectTypeID
      description: The object type ID of the attachment.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.OwnerUserID
      description: The owner user ID of the attachment.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.ParentObject
      description: The parent object the attachment is associated with.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.ParentObjectID
      description: The ID of the parent object the attachment is associated with.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.RemoteID
      description: The remote ID of the attachment.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.Site
      description: The site ID the attachment is associated with.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.TicketID
      description: The ticket ID the attachment is associated with.
      type: string
    - contextPath: HelpdeskAdvanced.Ticket.Attachment.UniqueID
      description: A unique ID for the attachment.
      type: string

  - name: hda-add-ticket-comment
    description: Add a comment to a ticket.
    arguments:
    - name: ticket_id
      description: The ticket ID to retrieve details for.
      required: true
    - name: comment
      description: The comment text.
      required: true
    - name: site_visible
      description: Whether the ticket is visible to the customer site.
      auto: PREDEFINED
      defaultValue: 'False'
      predefined:
      - 'True'
      - 'False'
      required: true

  - name: hda-list-ticket-statuses
    description: List ticket statuses.
    arguments:
    - name: limit
      description: The maximum number of statuses to return.
      required: false
      defaultValue: '50'
    outputs:
    - contextPath: HelpdeskAdvanced.TicketStatus.ID
      description: The status ID.
      type: Number
    - contextPath: HelpdeskAdvanced.TicketStatus.Name
      description: The status name.
      type: String
  - name: hda-change-ticket-status
    description: Change the status of a ticket.
    arguments:
    - name: ticket_id
      description: The ID of the ticket to change status for.
      required: true
    - name: status_id
      description: The ID of the status to change the ticket to.
      required: true
    - name: note
      description: An optional note to add with the status change.
      required: false

  - name: hda-list-ticket-priorities
    description: List ticket priorities.
    arguments:
    - name: ticket_id
      type: String
      description: The ID of the ticket to change status for.
      required: true
    outputs:
    - contextPath: HelpdeskAdvanced.TicketPriority.ID
      description: The priority ID.
      type: Number
    - contextPath: HelpdeskAdvanced.TicketPriority.Name
      description: The priority name.
      type: String

  - name: hda-get-ticket-history
    description: Get ticket history.
    arguments:
    - name: ticket_id
      type: String
      description: The ID of the ticket to change status for.
      required: true
    outputs:
    - contextPath: HelpdeskAdvanced.TicketHistory.TicketID
      description: The ticket ID associated with the history entry.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.AccountID
      description: The account ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.Attachments
      description: List of attachments for the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.AutEmailCounter
      description: The AUT email counter.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.ContactID
      description: The contact ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.Data.Comment
      description: The comment text.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.Data.Date
      description: The date of the history entry.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.Data.From
      description: The user who made the change.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.Data.FromID
      description: The ID of the user who made the change.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.Data.Problem
      description: The problem associated with the history entry.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.Data.To
      description: The user/team the ticket was assigned to.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.Data.ToID
      description: The ID of the user/team the ticket was assigned to.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.ExternalAction
      description: The external action associated with the history entry.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.FullName
      description: The full name of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.HistoryID
      description: The ID of the history entry.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.OperationDescription
      description: The description of the operation.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.OperationTypeID
      description: The type ID of the operation.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.UpdateDate
      description: The date the ticket was last updated.
      type: date
    - contextPath: HelpdeskAdvanced.TicketHistory.UserID
      description: The user ID of the ticket.
      type: string
    - contextPath: HelpdeskAdvanced.TicketHistory.Username
      description: The username associated with the ticket.
      type: string

  - name: hda-list-users
    description: List users.
    arguments:
    - name: user_id
      type: String
      description: The ID of the user to retrieve details for.
    - name: page
      type: Number
      description: The page number.
    - name: page_size
      description: The number of users to return per page.
      type: Number
    - name: limit
      defaultValue: 50
      type: Number
      description: The maximum number of users to return per page.
    outputs:
    - contextPath: HelpdeskAdvanced.User.ID
      description: The user ID.
      type: string
    - contextPath: HelpdeskAdvanced.User.Email
      description: The user's email address.
      type: string
    - contextPath: HelpdeskAdvanced.User.FirstName
      description: The user's first name.
      type: string
    - contextPath: HelpdeskAdvanced.User.LastName
      description: The user's last name.
      type: string
    - contextPath: HelpdeskAdvanced.User.Phone
      description: The user's phone number.
      type: string

  - name: hda-list-groups
    description: List groups.
    arguments:
    - name: group_id
      type: String
      description: The ID of the group to retrieve details for.
    - name: page
      type: Number
      description: The page number.
    - name: page_size
      description: The number of groups to return per page.
      type: Number
    - name: limit
      defaultValue: 50
      type: Number
      description: The maximum number of groups to return per page.
    outputs:
    - contextPath: HelpdeskAdvanced.Group.ID
      description: The group ID.
      type: string
    - contextPath: HelpdeskAdvanced.Group.ObjectTypeID
      description: The object type ID of the group.
      type: string
    - contextPath: HelpdeskAdvanced.Group.Description
      description: The group description.
      type: string

  runonce: false
  script: '-'
  type: python
  subtype: python3
  dockerimage: demisto/python3:3.12.13.10116658
fromversion: 6.9.0
tests:
- No tests (auto formatted)