Remedy AR

BMC Remedy AR System is a professional development environment that leverages the recommendations of the IT Infrastructure Library (ITIL) and provides a foundation for Business Service Management (BSM) solutions. For incident management (i.e. create, fetch, update), please refer to Remedy On-Demand integration.

Case Management · Remedy AR

Details

IDRemedy AR
ProviderBMC Software
CategoryCase Management
From Version5.0.0
Docker Imagedemisto/python3:3.12.13.10116658
Supported ModulesAgentix XSIAM

README

Overview

Use the BMC Remedy AR System integration to get server details by using queries.

This integration was integrated and tested with version 9.0.01.001 Patch 1 for Service Pack 1 of BMC Remedy AR System.

Prerequisites

Make sure you have the following BMC Remedy AR information.

  • Server URL
  • Credentials

Configure the BMC Remedy AR Integration on Cortex XSOAR

  1. Navigate to Settings > Integrations > Servers & Services.
  2. Search for the BMC Remedy AR integration.
  3. Click Add instance to create and configure a new integration instance.
    You should configure the following settings:
    Name: a textual name for the integration instance.
    Server URL: URL or IP address of the server
    Instance name: Name of the instance you are connecting to. 
    Credentials: Username and password for accessing the integration. 
    Do not validate server certificate: Select to bypass validating the server certification. You might want to do this in case Cortex XSOAR cannot validate the integration server certificate (due to missing CA certificate).
    Use system proxy settings: Specify whether to communicate with the integration using the system proxy server.
    Cortex XSOAR engine: If relevant, select the engine that acts as a proxy to the IMAP server.  
    Engines are used when you need to access a remote network segments and there are network devices such as proxies, firewalls, etc. that prevent the Cortex XSOAR server from accessing the remote networks.
  4. Click the Test button to validate the URLs, instance name, and credentials.

Use Cases

  • Get server details by different filters such as name and IP address.

Commands

You can execute these commands from the Cortex XSOAR CLI, as part of an automation, or in a playbook. After you successfully execute a command, a DBot message appears in the War Room with the command details.

Get server details: remedy-get-server-details

Command Example

!remedy-get-server-details qualification="'400127400'=\"BMC.ASSET\" AND 'Company'!=\"Realtor.com\" AND 'NC_IOPs'=\"10.238.89.39\""

Input
Parameter Description
qualification Search qualification for details such as: 'key1'="value1" AND 'key2'!="value2".
fields Parts of the entry object you want to retrieve, in CSV format (for example, fields=Company,Name).

 

Important Notes for Command Inputs
  • When you use quotation marks in the value of a qualification argument, you must escape the quotation marks with a backslash.
Context Output
Path Description
Remedy.ServerDetails.Reconciliation Identity Server reconciliation identity
Remedy.ServerDetails.Short Description Server description
Remedy.ServerDetails.Company Company name
Remedy.ServerDetails.NC_IOPs Server NC IOPs
Remedy.ServerDetails.Name Server name

 

Raw output:
{  
   Company:,
   NC_IOPs:10.238.89.39,
   Name:brx1-printa-01,
   Reconciliation Identity:REGAA5V0G7L20AO40ILZO34NH92SPW,
   Short Description:Clustered Honeywell System controls press 1 & 3 press functionality under Maintech Service Contract
}

Configuration parameters

  • server — Server URL (e.g. https://192.168.0.1) (required)
  • credentials — Credentials (required)
  • insecure — Trust any certificate (not secure)
  • proxy — Use system proxy settings

Commands (1)

  • remedy-get-server-details

    Retrieves server details.

Source

RemedyAR.py RemedyAR_test.py RemedyAR.yml RemedyAR_description.md
Download History Raw 
commonfields:
  id: Remedy AR
  version: -1
sectionorder:
- Connect
- Collect
name: Remedy AR
display: BMC Remedy AR
category: Case Management
provider: BMC Software
description: BMC Remedy AR System is a professional development environment that leverages the recommendations of the IT Infrastructure Library (ITIL) and provides a foundation for Business Service Management (BSM) solutions. For incident management (i.e. create, fetch, update), please refer to Remedy On-Demand integration.
configuration:
- display: Server URL (e.g. https://192.168.0.1)
  name: server
  defaultvalue: ""
  type: 0
  required: true
  section: Connect
- display: Credentials
  name: credentials
  defaultvalue: ""
  type: 9
  section: Connect
  required: true
- display: Trust any certificate (not secure)
  name: insecure
  type: 8
  section: Connect
  required: false
- display: Use system proxy settings
  name: proxy
  type: 8
  required: false
  section: Connect
script:
  script: ''
  type: python
  subtype: python3
  commands:
  - name: remedy-get-server-details
    arguments:
    - name: qualification
      description: 'Search qualification, given as: ''key1''="value1" AND ''key2''!="value2".'
    - name: fields
      description: Parts of the entry object to retrieve, given as CSV (i.e. Company,Name).
      defaultValue: Name,Company,Short Description,NC_IOPs,Reconciliation Identity
    outputs:
    - contextPath: Remedy.ServerDetails.Reconciliation Identity
      description: Server reconciliation Identity.
      type: string
    - contextPath: Remedy.ServerDetails.Short Description
      description: Server description.
      type: string
    - contextPath: Remedy.ServerDetails.Company
      description: Company name.
      type: string
    - contextPath: Remedy.ServerDetails.NC_IOPs
      description: Server NC IOPS.
      type: string
    - contextPath: Remedy.ServerDetails.Name
      description: Server name.
      type: string
    description: Retrieves server details.
  dockerimage: demisto/python3:3.12.13.10116658
fromversion: 5.0.0
tests:
- No tests (auto formatted)