ServiceDeskPlus

Use this integration to manage on-premises and cloud Service Desk Plus requests. The integration allows you to create, update, and delete requests, assign groups and technicians to requests, and link/unlink requests and modify their resolution.

Case Management · Manage Engine Service Desk Plus

Configuration parameters

  • server_url — Data Center Location: Select the domain location that is applicable to your application (required)
  • technician_key — Technician Key
  • credentials_technician_key —
  • server_url_on_premise — On-Premise Server URL
  • client_id — Client ID
  • client_secret — Client Secret
  • credentials_client — Client ID
  • refresh_token — Refresh Token
  • credentials_refresh_token —
  • insecure — Trust any certificate (not secure)
  • proxy — Use system proxy settings
  • isFetch — Fetch incidents
  • incidentType — Incident type
  • fetch_status — Incidents status. Supports multi-select.
  • fetch_time — First fetch time
  • fetch_limit — Fetch limit - maximum number of incidents per fetch
  • fetch_filter — Fetch query - see (?). Overrides the status filter, if given.

Commands (16)

  • service-desk-plus-generate-refresh-token

    This function generates the refresh token that should be used in the instance configurations.

  • service-desk-plus-link-request-modify

    Links or unlinks multiple commands.

  • service-desk-plus-linked-request-list

    Gets a list with all the linked requests under the specified request.

  • service-desk-plus-request-assign

    Assigns the specified request to a technician and/or group.

  • service-desk-plus-request-close

    Closes the specified request.

  • service-desk-plus-request-create

    Creates new requests.

  • service-desk-plus-request-delete

    Deletes the request with the specified ID. To delete multiple IDs, pass a comma-separated list (string) of the IDs of the requests.

  • service-desk-plus-request-notes-add

    Adds a request note.

  • service-desk-plus-request-notes-delete

    Deletes a request note.

  • service-desk-plus-request-notes-list

    Get a request specific note, or list all of its notes.

  • service-desk-plus-request-notes-update

    Updates a request note.

  • service-desk-plus-request-pickup

    Allows a technician to pickup the specified with the given request ID on the technician's name.

  • service-desk-plus-request-resolution-add

    Adds a resolution to the specified request.

  • service-desk-plus-request-resolutions-list

    Gets the resolution of the specified request.

  • service-desk-plus-request-update

    Updates the specified request.

  • service-desk-plus-requests-list

    View the details of requests. If no arguments are passed, details of all requests are returned.