ServiceDeskPlus

import demistomock as demisto
import pytest
from ServiceDeskPlus import (
    Client,
    OAUTH_URL,
    add_resolution_command,
    args_to_query,
    assign_request_command,
    close_request_command,
    create_fetch_list_info,
    create_human_readable,
    create_modify_linked_input_data,
    create_output,
    create_request_command,
    create_requests_list_info,
    create_udf_field,
    delete_request_command,
    fetch_incidents,
    generate_refresh_token,
    get_resolutions_list_command,
    linked_request_command,
    list_requests_command,
    modify_linked_request_command,
    pickup_request_command,
    resolution_human_readable,
    update_request_command,
)
from test_data.response_constants import (
    RESPONSE_CREATE_REQUEST,
    RESPONSE_FETCH_INCIDENTS,
    RESPONSE_GENERATE_REFRESH_TOKEN,
    RESPONSE_LINK_REQUEST,
    RESPONSE_LINKED_REQUEST_LIST,
    RESPONSE_LIST_MULTIPLE_REQUESTS,
    RESPONSE_LIST_SINGLE_REQUEST,
    RESPONSE_NO_RESOLUTION_LIST,
    RESPONSE_RESOLUTION_LIST,
    RESPONSE_UNLINK_REQUEST,
    RESPONSE_UPDATE_REQUEST,
    RESPONSE_GET_NOTES_LIST,
    RESPONSE_GET_NOTE,
    RESPONSE_ADD_NOTE,
    RESPONSE_DELETE_NOTE,
    RESPONSE_UPDATE_NOTE,
)
from test_data.result_constants import (
    EXPECTED_CREATE_REQUEST,
    EXPECTED_LINKED_REQUEST_LIST,
    EXPECTED_LIST_MULTIPLE_REQUESTS,
    EXPECTED_LIST_SINGLE_REQUEST,
    EXPECTED_NO_RESOLUTION_LIST,
    EXPECTED_RESOLUTION_LIST,
    EXPECTED_UPDATE_REQUEST,
    EXPECTED_GET_NOTES_LIST,
    EXPECTED_GET_NOTE,
    EXPECTED_ADD_NOTE,
    EXPECTED_DELETE_NOTE,
    EXPECTED_UPDATE_NOTE,
)

COMMANDS_LIST_WITH_CONTEXT = [
    # Given the create command, different fields that should be used to create the request, the response of the command
    # and the expected result, validate that the output of the command and the expected result are identical
    (
        create_request_command,
        {
            "subject": "Create request test",
            "mode": "E-Mail",
            "requester": "First Last",
            "level": "Tier 1",
            "impact": "Affects Group",
            "priority": "High",
            "status": "On Hold",
            "request_type": "Incident",
            "description": "The description of the request",
            "urgency": "Normal",
            "group": "Network",
        },
        RESPONSE_CREATE_REQUEST,
        EXPECTED_CREATE_REQUEST,
    ),
    # Given the update command, different fields that should be used to create the request, the response of the command
    # and the expected result, validate that the output of the command and the expected result are identical
    (
        update_request_command,
        {"request_id": "123640000000240013", "description": "Update the description", "impact": "Affects Business"},
        RESPONSE_UPDATE_REQUEST,
        EXPECTED_UPDATE_REQUEST,
    ),
    # Given list requests command, the id of the single request that should be returned, validate that the output
    # context of the command is identical to the expected output
    (list_requests_command, {"request_id": "123640000000240013"}, RESPONSE_LIST_SINGLE_REQUEST, EXPECTED_LIST_SINGLE_REQUEST),
    # Given list requests command, page size equal 3 and the response for 3 requests, validate that the output
    # context of the command is identical to the expected output
    (list_requests_command, {"page_size": "3"}, RESPONSE_LIST_MULTIPLE_REQUESTS, EXPECTED_LIST_MULTIPLE_REQUESTS),
    # Given the linked request command, the id of the request that it's links should be checked and the response for the
    # command, validate that the context output of the command is identical to the expected output.
    (linked_request_command, {"request_id": "123640000000246001"}, RESPONSE_LINKED_REQUEST_LIST, EXPECTED_LINKED_REQUEST_LIST),
    # Given the get resolutions list command, the id of the request for which the resolution should be returned and the
    # response in case there IS a resolution for the request, validate the context output of the command
    (get_resolutions_list_command, {"request_id": "123640000000241001"}, RESPONSE_RESOLUTION_LIST, EXPECTED_RESOLUTION_LIST),
    # Given the get resolutions list command, the id of the request for which the resolution should be returned and the
    # response in case there is NO a resolution for the request, validate the context output of the command
    (
        get_resolutions_list_command,
        {"request_id": "123640000000241001"},
        RESPONSE_NO_RESOLUTION_LIST,
        EXPECTED_NO_RESOLUTION_LIST,
    ),
]

COMMANDS_LIST_WITHOUT_CONTEXT = [
    # Given the delete command and the id of the request that should be deleted, validate the human readable output
    (delete_request_command, {"request_id": "1234"}, {}, "### Successfully deleted request(s) ['1234']"),
    # Given the delete command and multiple ids of requests that should be deleted, validate the human readable output
    (delete_request_command, {"request_id": "1234,5678"}, {}, "### Successfully deleted request(s) ['1234', '5678']"),
    # Given the close command and the id of the request that should be closed, validate the human readable output
    (close_request_command, {"request_id": "1234"}, {}, "### Successfully closed request 1234"),
    # Given the assign command and the id of the request that should be assigned, validate the human readable output
    (assign_request_command, {"request_id": "1234"}, {}, "### Service Desk Plus request 1234 was successfully assigned"),
    # Given the pickup command and the id of the request that should be picked up, validate the human readable output
    (pickup_request_command, {"request_id": "1234"}, {}, "### Service Desk Plus request 1234 was successfully picked up"),
    # Given the modify linked command with the 'Link' action and the ids of the requests that should be linked, verify
    # that the human readable indicates that the requests were successfully linked
    (
        modify_linked_request_command,
        {"action": "Link", "request_id": "1234", "linked_requests_id": "5678"},
        RESPONSE_LINK_REQUEST,
        "## Request successfully linked",
    ),
    # Given the modify linked command with the 'Unlink' action and the ids of the requests that should be linked, verify
    # that the human readable indicates that the requests were successfully unlinked
    (
        modify_linked_request_command,
        {"action": "Unlink", "request_id": "1234", "linked_requests_id": "5678"},
        RESPONSE_UNLINK_REQUEST,
        "## The request[s] link are removed successfully.",
    ),
    # Given the add resolution command, the id of the request the resolution should be added to, the resolution content
    # and the add_to_linked_requests flag set to true, validate the human readable output
    (
        add_resolution_command,
        {"request_id": "1234", "resolution_content": "resolution message", "add_to_linked_requests": "true"},
        RESPONSE_UNLINK_REQUEST,
        "### Resolution was successfully added to 1234 and the linked requests",
    ),
    # Given the add resolution command, the id of the request the resolution should be added to, the resolution content
    # and the add_to_linked_requests flag set to true, validate the human readable output
    (
        add_resolution_command,
        {"request_id": "1234", "resolution_content": "resolution message", "add_to_linked_requests": "false"},
        RESPONSE_UNLINK_REQUEST,
        "### Resolution was successfully added to 1234",
    ),
]

REFRESH_TOKEN_COMMAND_CLOUD = [
    # Given the generate refresh token command, a valid code that should be used and the response for this command,
    # validate the human readable output
    (
        generate_refresh_token,
        {"code": "147852369"},
        RESPONSE_GENERATE_REFRESH_TOKEN,
        "### Refresh Token: 987654321\n "
        "Please paste the Refresh Token in"
        " the instance configuration and "
        "save it for future use.",
    ),
    # Given the generate refresh token command, a code and an error message as the response, validate that the human
    # readable is indicating an error.
    (generate_refresh_token, {"code": "147852369"}, {"error": "invalid_code"}, "### Error: invalid_code"),
]


# test commands with context:
@pytest.mark.parametrize("command, args, response, expected_result", COMMANDS_LIST_WITH_CONTEXT)
def test_commands_cloud(command, args, response, expected_result, mocker):
    mocker.patch("ServiceDeskPlus.Client.get_access_token")
    client = Client(
        "server_url",
        "https://accounts.zoho.com/oauth/v2/token",
        "use_ssl",
        "use_proxy",
        "client_id",
        "client_secret",
        "refresh_token",
    )
    mocker.patch.object(client, "http_request", return_value=response)
    result = command(client, args)
    assert expected_result == result[1]


# test commands with context:
@pytest.mark.parametrize("command, args, response, expected_result", COMMANDS_LIST_WITH_CONTEXT)
def test_commands_on_premise(command, args, response, expected_result, mocker):
    client = Client(
        "server_url",
        "https://accounts.zoho.com/oauth/v2/token",
        "use_ssl",
        "use_proxy",
        technician_key="technician_key",
        on_premise=True,
    )
    mocker.patch.object(client, "http_request", return_value=response)
    result = command(client, args)
    assert expected_result == result[1]


# test commands without context:
@pytest.mark.parametrize("command, args, response, expected_result", COMMANDS_LIST_WITHOUT_CONTEXT)
def test_command_hr_cloud(command, args, response, expected_result, mocker):
    mocker.patch("ServiceDeskPlus.Client.get_access_token")
    client = Client(
        "server_url",
        "https://accounts.zoho.com/oauth/v2/token",
        "use_ssl",
        "use_proxy",
        "client_id",
        "client_secret",
        "refresh_token",
    )
    mocker.patch.object(client, "http_request", return_value=response)
    result = command(client, args)
    assert expected_result == result[0]


# test commands without context:
@pytest.mark.parametrize("command, args, response, expected_result", COMMANDS_LIST_WITHOUT_CONTEXT)
def test_command_hr_on_premise(command, args, response, expected_result, mocker):
    client = Client(
        "server_url",
        "https://accounts.zoho.com/oauth/v2/token",
        "use_ssl",
        "use_proxy",
        technician_key="technician_key",
        on_premise=True,
    )
    mocker.patch.object(client, "http_request", return_value=response)
    result = command(client, args)
    assert expected_result == result[0]


@pytest.mark.parametrize("command, args, response, expected_result", REFRESH_TOKEN_COMMAND_CLOUD)
def test_refresh_token_command_cloud(command, args, response, expected_result, mocker):
    mocker.patch("ServiceDeskPlus.Client.get_access_token")
    client = Client(
        "server_url",
        "https://accounts.zoho.com/oauth/v2/token",
        "use_ssl",
        "use_proxy",
        "client_id",
        "client_secret",
        "refresh_token",
    )
    mocker.patch.object(client, "http_request", return_value=response)
    result = command(client, args)
    assert expected_result == result[0]


def test_refresh_token_command_on_premise(mocker):
    """
    Given:
        - on-premise client

    When:
        - run refresh-token command

    Then:
        - Returns an error that this command cannot be executed for on-premise.

    """
    mocker.patch("ServiceDeskPlus.Client.get_access_token")
    client = Client("server_url", "dummy_oauth_url", "use_ssl", "use_proxy", technician_key="technician_key", on_premise=True)
    mocker.patch.object(demisto, "results")
    with pytest.raises(SystemExit) as err:
        generate_refresh_token(client, "args")
    assert err.type is SystemExit
    assert demisto.results.call_count == 1
    # call_args is tuple (args list, kwargs). we only need the first one
    results = demisto.results.call_args[0]
    assert len(results) == 1
    assert "The command 'service-desk-plus-generate-refresh-token' can not be executed on on-premise." in results[0]["Contents"]


# test helper functions:
def test_create_output():
    input = RESPONSE_CREATE_REQUEST.get("request")
    expected_output = EXPECTED_CREATE_REQUEST.get("ServiceDeskPlus(val.ID===obj.ID)").get("Request")
    assert create_output(input) == expected_output


def test_args_to_query():
    assign_input = {"group": "group1", "technician": "tech name"}
    expected_assign_output = {"request": {"group": {"name": "group1"}, "technician": {"name": "tech name"}}}
    assert args_to_query(assign_input) == expected_assign_output

    create_input = {"subject": "request subject", "group": "group1", "impact": "Affects Business", "requester": "name"}
    expected_create_output = {
        "request": {
            "subject": "request subject",
            "group": {"name": "group1"},
            "impact": {"name": "Affects Business"},
            "requester": {"name": "name"},
        }
    }
    assert args_to_query(create_input) == expected_create_output


def test_create_modify_linked_input_data():
    linked_request_id = ["1234"]
    comment = "testing one request"
    expected_output = {"link_requests": [{"linked_request": {"id": "1234"}, "comments": "testing one request"}]}
    assert create_modify_linked_input_data(linked_request_id, comment) == expected_output

    linked_request_id = ["1234", "5678"]
    comment = "testing two request"
    expected_output = {
        "link_requests": [
            {"linked_request": {"id": "1234"}, "comments": "testing two request"},
            {"linked_request": {"id": "5678"}, "comments": "testing two request"},
        ]
    }
    assert create_modify_linked_input_data(linked_request_id, comment) == expected_output

    linked_request_id = ["1234", "5678", "0912"]
    expected_output = {
        "link_requests": [
            {"linked_request": {"id": "1234"}},
            {"linked_request": {"id": "5678"}},
            {"linked_request": {"id": "0912"}},
        ]
    }
    assert create_modify_linked_input_data(linked_request_id, "") == expected_output


def test_create_human_readable():
    input = {
        "CreatedTime": "creation_time",
        "Id": "1234",
        "Requester": {
            "name": "First Last",
            "mobile": None,
            "id": "123640000000244019",
            "photo_url": "url",
            "is_vip_user": False,
            "department": None,
        },
        "Technician": {"email_id": "i@id", "cost_per_hour": "0", "phone": None, "name": "tech1"},
        "Status": "Open",
        "Subject": "test human readable",
    }
    expected_output = {
        "CreatedTime": "creation_time",
        "Id": "1234",
        "Requester": "First Last",
        "Technician": "tech1",
        "Status": "Open",
        "Subject": "test human readable",
    }
    assert create_human_readable(input) == expected_output


def test_resolution_human_readable():
    input = {
        "Content": "res contents",
        "SubmittedOn": "submittion_date",
        "SubmittedBy": {"email_id": "i@id", "phone": None, "name": "submitter"},
    }
    expected_output = {"Content": "res contents", "SubmittedOn": "submittion_date", "SubmittedBy": "submitter"}
    assert resolution_human_readable(input) == expected_output


def test_create_requests_list_info():
    start_index, row_count, search_fields, filter_by = "0", "15", "a, b, c", "filter"
    expected_output = {
        "list_info": {
            "start_index": "0",
            "row_count": "15",
            "search_fields": "a, b, c",
            "filter_by": "filter",
            "sort_field": "created_time",
            "sort_order": "asc",
        }
    }
    assert create_requests_list_info(start_index, row_count, search_fields, filter_by) == expected_output


def test_create_fetch_list_info():
    # Check empty status list:
    time_from, time_to, status, fetch_filter, fetch_limit = "from", "to", [], "", 10
    expected_output = {
        "list_info": {
            "search_criteria": [{"field": "created_time", "values": ["from", "to"], "condition": "between"}],
            "sort_field": "created_time",
            "sort_order": "asc",
            "row_count": 10,
        }
    }
    assert create_fetch_list_info(time_from, time_to, status, fetch_filter, fetch_limit) == expected_output

    # Check one status:
    time_from, time_to, status, fetch_filter, fetch_limit = "from", "to", ["status"], "", 10
    expected_output = {
        "list_info": {
            "search_criteria": [
                {"field": "created_time", "values": ["from", "to"], "condition": "between"},
                {"field": "status.name", "values": ["status"], "condition": "is", "logical_operator": "AND"},
            ],
            "sort_field": "created_time",
            "sort_order": "asc",
            "row_count": 10,
        }
    }
    assert create_fetch_list_info(time_from, time_to, status, fetch_filter, fetch_limit) == expected_output

    # Check multiple status:
    time_from, time_to, status, fetch_filter, fetch_limit = "from", "to", ["status1", "status2"], "", 10
    expected_output = {
        "list_info": {
            "search_criteria": [
                {"field": "created_time", "values": ["from", "to"], "condition": "between"},
                {"field": "status.name", "values": ["status1", "status2"], "condition": "is", "logical_operator": "AND"},
            ],
            "sort_field": "created_time",
            "sort_order": "asc",
            "row_count": 10,
        }
    }
    assert create_fetch_list_info(time_from, time_to, status, fetch_filter, fetch_limit) == expected_output

    time_from, time_to, status, fetch_limit = "from", "to", ["status"], 15
    fetch_filter = "{'field': 'technician.name', 'values': 'tech1,tech2', 'condition': 'is', 'logical_operator':'AND'}"
    expected_output = {
        "list_info": {
            "search_criteria": [
                {"field": "created_time", "values": ["from", "to"], "condition": "between"},
                {"field": "technician.name", "condition": "is", "values": ["tech1", "tech2"], "logical_operator": "AND"},
            ],
            "sort_field": "created_time",
            "sort_order": "asc",
            "row_count": 15,
        }
    }
    assert create_fetch_list_info(time_from, time_to, status, fetch_filter, fetch_limit) == expected_output

    time_from, time_to, status, fetch_limit = "from", "to", ["status"], 20
    fetch_filter = (
        "{'field':'technician.name','values':'tech1,tech2','condition':'is','logical_operator':'AND'},"
        "{'field':'group.name','values':'group1','condition':'is','logical_operator':'AND'}"
    )
    expected_output = {
        "list_info": {
            "search_criteria": [
                {"field": "created_time", "values": ["from", "to"], "condition": "between"},
                {"field": "technician.name", "condition": "is", "values": ["tech1", "tech2"], "logical_operator": "AND"},
                {"field": "group.name", "condition": "is", "values": ["group1"], "logical_operator": "AND"},
            ],
            "sort_field": "created_time",
            "sort_order": "asc",
            "row_count": 20,
        }
    }
    assert create_fetch_list_info(time_from, time_to, status, fetch_filter, fetch_limit) == expected_output


def test_create_udf_field():
    udf_input = "key1:val1"
    expected_output = {"key1": "val1"}
    assert create_udf_field(udf_input) == expected_output

    udf_input = "{'key1':'val1'}"
    expected_output = {"key1": "val1"}
    assert create_udf_field(udf_input) == expected_output

    udf_input = "key1:val1,key2:val2"
    expected_output = {"key1": "val1", "key2": "val2"}
    assert create_udf_field(udf_input) == expected_output

    invalid_udf_inputs = ["key1:val1,key2", "key1,val1", "key1", ":val1"]
    for udf_input in invalid_udf_inputs:
        try:
            create_udf_field(udf_input)
        except Exception as e:
            assert "Illegal udf fields format" in e.args[0]


def test_fetch_incidents_cloud(mocker):
    """
    Unit test
    Given
    - fetch incidents command
    - command args
    - command raw response
    When
    - mock the parse_date_range.
    - mock the date_to_timestamp.
    - mock the create_fetch_list_info.
    - mock the Client's get_requests command.
    Then
    - run the fetch incidents command using the Client.
    Validate the length of the results and the different fields of the fetched incidents.
    """
    mocker.patch("ServiceDeskPlus.Client.get_access_token")
    mocker.patch("ServiceDeskPlus.parse_date_range", return_value=("2020-06-23 04:18:00", "never mind"))
    mocker.patch("ServiceDeskPlus.date_to_timestamp", return_value="1592918317168")
    mocker.patch("ServiceDeskPlus.create_fetch_list_info", return_value={})

    client = Client(
        "server_url",
        "use_ssl",
        "use_proxy",
        "client_id",
        "client_secret",
        "refresh_token",
        fetch_time="1 hour",
        fetch_limit=3,
        fetch_status=["Open"],
    )
    mocker.patch.object(client, "get_requests", return_value=RESPONSE_FETCH_INCIDENTS)
    incidents = fetch_incidents(client)
    assert len(incidents) == 3

    client = Client(
        "server_url",
        "use_ssl",
        "use_proxy",
        "client_id",
        "client_secret",
        "refresh_token",
        fetch_time="1 hour",
        fetch_limit=2,
        fetch_status=["Open"],
    )
    mocker.patch.object(client, "get_requests", return_value=RESPONSE_FETCH_INCIDENTS)
    incidents = fetch_incidents(client)
    assert len(incidents) == 2

    client = Client(
        "server_url",
        "use_ssl",
        "use_proxy",
        "client_id",
        "client_secret",
        "refresh_token",
        fetch_time="1 hour",
        fetch_limit=1,
        fetch_status=["Open"],
    )
    mocker.patch.object(client, "get_requests", return_value=RESPONSE_FETCH_INCIDENTS)
    incidents = fetch_incidents(client)
    assert len(incidents) == 1
    assert incidents[0].get("name") == "Test fetch incidents - 1234"

    client = Client(
        "server_url",
        "use_ssl",
        "use_proxy",
        "client_id",
        "client_secret",
        "refresh_token",
        fetch_time="1 hour",
        fetch_limit=0,
        fetch_status=["Open"],
    )
    mocker.patch.object(client, "get_requests", return_value=RESPONSE_FETCH_INCIDENTS)
    incidents = fetch_incidents(client)
    assert len(incidents) == 0


def test_fetch_incidents_on_premise(mocker):
    """
    Unit test
    Given
    - fetch incidents command
    - command args
    - command raw response
    When
    - mock the parse_date_range.
    - mock the date_to_timestamp.
    - mock the create_fetch_list_info.
    - mock the Client's get_requests command.
    Then
    - run the fetch incidents command using the Client.
    Validate the length of the results and the different fields of the fetched incidents.
    """
    mocker.patch("ServiceDeskPlus.parse_date_range", return_value=("2020-06-23 04:18:00", "never mind"))
    mocker.patch("ServiceDeskPlus.date_to_timestamp", return_value="1592918317168")
    mocker.patch("ServiceDeskPlus.create_fetch_list_info", return_value={})

    client = Client(
        "server_url",
        "dummy_oauth_url",
        "use_ssl",
        "use_proxy",
        technician_key="technician_key",
        on_premise=True,
        fetch_time="1 hour",
        fetch_limit=3,
        fetch_status=["Open"],
    )
    mocker.patch.object(client, "get_requests", return_value=RESPONSE_FETCH_INCIDENTS)
    incidents = fetch_incidents(client)
    assert len(incidents) == 3

    client = Client(
        "server_url",
        "dummy_oauth_url",
        "use_ssl",
        "use_proxy",
        technician_key="technician_key",
        on_premise=True,
        fetch_time="1 hour",
        fetch_limit=2,
        fetch_status=["Open"],
    )
    mocker.patch.object(client, "get_requests", return_value=RESPONSE_FETCH_INCIDENTS)
    incidents = fetch_incidents(client)
    assert len(incidents) == 2

    client = Client(
        "server_url",
        "dummy_oauth_url",
        "use_ssl",
        "use_proxy",
        technician_key="technician_key",
        on_premise=True,
        fetch_time="1 hour",
        fetch_limit=1,
        fetch_status=["Open"],
    )
    mocker.patch.object(client, "get_requests", return_value=RESPONSE_FETCH_INCIDENTS)
    incidents = fetch_incidents(client)
    assert len(incidents) == 1
    assert incidents[0].get("name") == "Test fetch incidents - 1234"

    client = Client(
        "server_url",
        "dummy_oauth_url",
        "use_ssl",
        "use_proxy",
        technician_key="technician_key",
        on_premise=True,
        fetch_time="1 hour",
        fetch_limit=0,
        fetch_status=["Open"],
    )
    mocker.patch.object(client, "get_requests", return_value=RESPONSE_FETCH_INCIDENTS)
    incidents = fetch_incidents(client)
    assert len(incidents) == 0


def test_test_module_cloud(mocker):
    """
    Unit test
    Given
    - test module command
    - command raw response
    When
    - mock the parse_date_range.
    - mock the Client's send_request.
    Then
    - run the test module command using the Client
    Validate the content of the HumanReadable.
    """
    from ServiceDeskPlus import test_module as module

    mocker.patch("ServiceDeskPlus.Client.get_access_token")
    client = Client("server_url", "use_ssl", "use_proxy", "client_id", "client_secret", refresh_token="refresh_token")

    mocker.patch("ServiceDeskPlus.parse_date_range", return_value=("2020-06-23 04:18:00", "never mind"))
    mocker.patch.object(client, "http_request", return_value=RESPONSE_FETCH_INCIDENTS)
    result = module(client)
    assert result == "ok"


def test_test_module_on_premise(mocker):
    """
    Unit test
    Given
    - test module command on premise
    - command raw response
    When
    - mock the parse_date_range.
    - mock the Client's send_request.
    Then
    - run the test module command using the Client
    Validate the content of the HumanReadable.
    """
    from ServiceDeskPlus import test_module as module

    client = Client("server_url", "dummy_oauth_url", "use_ssl", "use_proxy", technician_key="technician_key", on_premise=True)

    mocker.patch("ServiceDeskPlus.parse_date_range", return_value=("2020-06-23 04:18:00", "never mind"))
    mocker.patch.object(client, "http_request", return_value=RESPONSE_FETCH_INCIDENTS)
    result = module(client)
    assert result == "ok"


@pytest.mark.parametrize(
    "region,expected_oauth_url",
    [
        ("United States", "https://accounts.zoho.com/oauth/v2/token"),
        ("Europe", "https://accounts.zoho.eu/oauth/v2/token"),
        ("India", "https://accounts.zoho.in/oauth/v2/token"),
        ("China", "https://accounts.zoho.cn/oauth/v2/token"),
        ("Australia", "https://accounts.zoho.au/oauth/v2/token"),
    ],
)
def test_get_access_token_with_regional_oauth_url(mocker, region, expected_oauth_url):
    """
    Given
    - Client with regional OAuth URL
    When
    - calling get_access_token method
    Then
    - validate that the correct regional OAuth URL is used for token request
    """
    oauth_url = OAUTH_URL[region]

    mocker.patch("ServiceDeskPlus.demisto.getIntegrationContext", return_value={})
    mocker.patch("ServiceDeskPlus.demisto.setIntegrationContext")
    mocker.patch("ServiceDeskPlus.date_to_timestamp", return_value=1234567890)

    mock_response = {"access_token": "test_access_token", "expires_in": 3600}
    mock_http_request = mocker.patch("ServiceDeskPlus.Client.http_request", return_value=mock_response)

    Client(
        url="https://test.com/api/v3/",
        outh_url=oauth_url,
        use_ssl=True,
        use_proxy=False,
        client_id="test_client_id",
        client_secret="test_client_secret",
        refresh_token="test_refresh_token",
    )

    mock_http_request.assert_called_once()
    call_args = mock_http_request.call_args
    assert call_args[1]["full_url"] == expected_oauth_url
    assert call_args[0][0] == "POST"
    assert call_args[1]["url_suffix"] == ""


@pytest.mark.parametrize(
    "region,expected_oauth_url",
    [
        ("United States", "https://accounts.zoho.com/oauth/v2/token"),
        ("Europe", "https://accounts.zoho.eu/oauth/v2/token"),
        ("India", "https://accounts.zoho.in/oauth/v2/token"),
        ("China", "https://accounts.zoho.cn/oauth/v2/token"),
        ("Australia", "https://accounts.zoho.au/oauth/v2/token"),
    ],
)
def test_generate_refresh_token_with_regional_oauth_url(mocker, region, expected_oauth_url):
    """
    Given
    - generate_refresh_token command with regional OAuth URL
    When
    - calling generate_refresh_token with different regional clients
    Then
    - validate that the correct regional OAuth URL is used
    """
    oauth_url = OAUTH_URL[region]
    client = Client(
        url="https://test.com/api/v3/",
        outh_url=oauth_url,
        use_ssl=True,
        use_proxy=False,
        client_id="test_client_id",
        client_secret="test_client_secret",
    )

    mock_response = {"refresh_token": "new_refresh_token"}
    mock_http_request = mocker.patch.object(client, "http_request", return_value=mock_response)

    args = {"code": "test_authorization_code"}
    result = generate_refresh_token(client, args)

    mock_http_request.assert_called_once()
    call_args = mock_http_request.call_args
    assert call_args[1]["full_url"] == expected_oauth_url
    assert call_args[0][0] == "POST"
    assert call_args[1]["url_suffix"] == ""

    assert "new_refresh_token" in result[0]


def test_get_request_notes_list_command(mocker):
    from ServiceDeskPlus import get_request_notes_list_command

    client = Client("server_url", "test_oauth_url", True, False, technician_key="technician_key", on_premise=True)
    mocker.patch.object(client, "http_request", return_value=RESPONSE_GET_NOTES_LIST)
    args = {"request_id": "123"}
    result = get_request_notes_list_command(client, args)
    assert result.outputs == EXPECTED_GET_NOTES_LIST


def test_get_request_note_command(mocker):
    from ServiceDeskPlus import get_request_notes_list_command

    client = Client("server_url", "test_oauth_url", True, False, technician_key="technician_key", on_premise=True)
    mocker.patch.object(client, "http_request", return_value=RESPONSE_GET_NOTE)
    args = {"request_id": "123", "request_note_id": "1"}
    result = get_request_notes_list_command(client, args)
    assert result.outputs == EXPECTED_GET_NOTE


def test_add_request_note_command(mocker):
    from ServiceDeskPlus import add_request_note_command

    client = Client("server_url", "test_oauth_url", True, False, technician_key="technician_key", on_premise=True)
    mocker.patch.object(client, "http_request", return_value=RESPONSE_ADD_NOTE)
    args = {
        "request_id": "123",
        "description": "New Note",
        "mark_first_response": "false",
        "add_to_linked_requests": "false",
        "notify_technician": "false",
        "show_to_requester": "false",
    }
    result = add_request_note_command(client, args)
    assert result.outputs == EXPECTED_ADD_NOTE


def test_delete_request_note_command(mocker):
    from ServiceDeskPlus import delete_request_note_command

    client = Client("server_url", "test_oauth_url", True, False, technician_key="technician_key", on_premise=True)
    mocker.patch.object(client, "http_request", return_value=RESPONSE_DELETE_NOTE)
    args = {"request_id": "123", "request_note_id": "1"}
    result = delete_request_note_command(client, args)
    assert result.outputs == EXPECTED_DELETE_NOTE


def test_update_request_note_command(mocker):
    from ServiceDeskPlus import update_request_note_command

    client = Client("server_url", "test_oauth_url", True, False, technician_key="technician_key", on_premise=True)
    mocker.patch.object(client, "http_request", return_value=RESPONSE_UPDATE_NOTE)
    args = {
        "request_id": "123",
        "request_note_id": "1",
        "description": "Updated Note 1",
        "mark_first_response": "false",
        "add_to_linked_requests": "false",
        "notify_technician": "false",
        "show_to_requester": "false",
    }
    result = update_request_note_command(client, args)
    assert result.outputs == EXPECTED_UPDATE_NOTE