Service Manager

Service Manager By Micro Focus (Formerly HPE Software).

Case Management · Micro Focus Service Manager

Details

IDService Manager
ProviderOpenText
CategoryCase Management
From Version5.0.0
Supported ModulesAgentix XSIAM

README

Service Manager By Micro Focus (Formerly HPE Software).

Configure Micro Focus Service Manager in Cortex

Parameter Required
Server URL (e.g. https://192.168.0.1:13080) True
Username True
Password True
Trust any certificate (not secure) False
Use system proxy settings False

Commands

You can execute these commands from the CLI, as part of an automation, or in a playbook.
After you successfully execute a command, a DBot message appears in the War Room with the command details.

hpsm-update-incident

Updates existing incident (beta).

Base Command

hpsm-update-incident

Input

Argument Name Description Required
incidentId The ID of the incident. For example: “IM10013”. Required
title The title of the incident. Optional
description The description of the incident. Optional
service The service. For example: “CI1001060”, “CI1001030”. Optional
impact The impact. Default is 4. Should be a number like 3 or 4. Optional
urgency The urgency. Default is 4. Should be a number like 3 or 4. Optional
alertStatus The alert status. For example: “SLA BREACH”. Optional
area The area. For example: “performance”, “failure”, “hardware”, “access”. . Optional
assignmentGroup The assignment group. For example: “Office Supplies (North America)”. Optional
affectedCI The affected CI. For example: “CI1000783”. Optional
category Category of the incident. For example: “incident”, “complaint”. Optional
company The company. For example: “advantage”. Optional
phase The phase. For example: “Categorization”. Optional
status The status. For example: “Categorize”. Optional
subarea The sub-area. For example: system or application hangs, function or feature not working, error message, job failed, hardware failure, etc. Optional
customFields Custom fields in JSON format. For example: {“businessUnit”:”5”}. Field name is case-sensitive. Optional

Context Output

Path Type Description
Ticket.ID unknown The ID of the ticket.
Ticket.Creator unknown The name of the user who created/opened the ticket.
Ticket.Assignee unknown To whom the ticket is assigned.
Ticket.State unknown The state of the ticket (open, closed, on hold).
HPSM.Incidents.IncidentID unknown The ID of the incident.
HPSM.Incidents.Service unknown Service/device number (For example: CI1001030).
HPSM.Incidents.Area unknown Incident area.
HPSM.Incidents.Assignee unknown Incident assignee.
HPSM.Incidents.AssignmentGroup unknown Incident assignment group.
HPSM.Incidents.Category unknown Incident category.
HPSM.Incidents.ClosedBy unknown The user who closed the incident.
HPSM.Incidents.ClosedTime unknown Incident close time.
HPSM.Incidents.ClosureCode unknown Incident closure code.
HPSM.Incidents.Company unknown Incident company.
HPSM.Incidents.Contact unknown Incident contact details.
HPSM.Incidents.Description unknown Incident description.
HPSM.Incidents.Impact unknown Incident impact.
HPSM.Incidents.JournalUpdates unknown Incident journal updates.
HPSM.Incidents.OpenTime unknown Incident open time.
HPSM.Incidents.OpenedBy unknown The user who opened the incident.
HPSM.Incidents.Phase unknown Incident phase.
HPSM.Incidents.Solution unknown Incident solution.
HPSM.Incidents.Status unknown Incident status.
HPSM.Incidents.Subarea unknown Incident sub-area.
HPSM.Incidents.Title unknown Incident title.
HPSM.Incidents.UpdatedBy unknown The last user who updated the incident.
HPSM.Incidents.UpdatedTime unknown Incident update time.
HPSM.Incidents.Urgency unknown Incident urgency.

hpsm-create-incident

Creates a new incident.

Base Command

hpsm-create-incident

Input

Argument Name Description Required
title The title of the incident. Required
description The description of the incident. Required
service The service. For example: “CI1001060”, “CI1001030”. Required
impact The impact. Default is 4. Should be a number like 3 or 4. Optional
urgency The impact. Default is 4. Should be a number like 3 or 4. Optional
alertStatus The alert status. For example: “SLA BREACH”. Optional
area The area. For example: “performance”, “failure”, “hardware”, “access”. Optional
assignmentGroup The assignment group. For example: “Office Supplies (North America)”. Optional
affectedCI The affected CI. For example: “CI1000783”. Optional
category Category of the incident. For example: “incident”, “complaint”. Required
company The company. For example: “advantage”. Optional
phase The phase. For example: “Categorization”. Optional
status The status. For example: “Categorize”. Optional
subarea The sub-area. For example: system or application hangs, function or feature not working, error message, job failed, hardware failure, etc. Optional
customFields Custom fields in JSON format. For example: {“businessUnit”:”5”}. Field name is case-sensitive. Optional

Context Output

Path Type Description
Ticket.ID unknown The ID of the ticket.
Ticket.Creator unknown The user who created/opened the ticket.
Ticket.Assignee unknown To whom the ticket is assigned.
Ticket.State unknown The state of the ticket (open, closed, on hold).
HPSM.Incidents.IncidentID unknown The ID of the incident.
HPSM.Incidents.Service unknown Service/device number.
HPSM.Incidents.Area unknown Incident area.
HPSM.Incidents.Assignee unknown Incident assignee.
HPSM.Incidents.AssignmentGroup unknown Incident assignment group.
HPSM.Incidents.Category unknown Incident category.
HPSM.Incidents.ClosedBy unknown The user who closed the incident.
HPSM.Incidents.ClosedTime unknown Incident close time.
HPSM.Incidents.ClosureCode unknown Incident closure code.
HPSM.Incidents.Company unknown Incident company.
HPSM.Incidents.Contact unknown Incident contact details.
HPSM.Incidents.Description unknown Incident description.
HPSM.Incidents.Impact unknown Incident impact.
HPSM.Incidents.JournalUpdates unknown Incident journal updates.
HPSM.Incidents.OpenTime unknown Incident open time.
HPSM.Incidents.OpenedBy unknown The user who opened the incident.
HPSM.Incidents.Phase unknown Incident phase.
HPSM.Incidents.Solution unknown Incident solution.
HPSM.Incidents.Status unknown Incident status.
HPSM.Incidents.Subarea unknown Incident sub-area.
HPSM.Incidents.Title unknown Incident title.
HPSM.Incidents.UpdatedBy unknown The last user who updated the incident.
HPSM.Incidents.UpdatedTime unknown Incident update time.
HPSM.Incidents.Urgency unknown Incident urgency.

hpsm-list-incidents

Returns all incidents.

Base Command

hpsm-list-incidents

Input

Argument Name Description Required
query The query by which to limit the returned list of incidents. For example: field1=value1&field2=value2. For more information, see https://docs.microfocus.com/SM/9.41/Codeless/Content/Resources/PDF_PD/HP_Service_Manager_Web_Services_codeless.pdf. Optional

Context Output

Path Type Description
HPSM.IncidentIDs unknown An array of incident IDs.

hpsm-get-incident-by-id

Returns a single incident by ID. If no incident exists with the specified ID, an error will be returned.

Base Command

hpsm-get-incident-by-id

Input

Argument Name Description Required
incidentId The ID of an incident. For exampleJ: “IM10013”. Required

Context Output

Path Type Description
Ticket.ID unknown The ID of the ticket.
Ticket.Creator unknown The user who created/opened the ticket.
Ticket.Assignee unknown To whom the ticket is assigned.
Ticket.State unknown The state of the ticket (open, closed, on hold).
HPSM.Incidents.IncidentID unknown The ID of the incident.
HPSM.Incidents.Service unknown Service/device number.
HPSM.Incidents.Area unknown Incident area.
HPSM.Incidents.Assignee unknown Incident assignee.
HPSM.Incidents.AssignmentGroup unknown Incident assignment group.
HPSM.Incidents.Category unknown Incident category.
HPSM.Incidents.ClosedBy unknown The user who closed the incident.
HPSM.Incidents.ClosedTime unknown Incident close time.
HPSM.Incidents.ClosureCode unknown Incident closure code.
HPSM.Incidents.Company unknown Incident company.
HPSM.Incidents.Contact unknown Incident contact details.
HPSM.Incidents.Description unknown Incident description.
HPSM.Incidents.Impact unknown Incident impact.
HPSM.Incidents.JournalUpdates unknown Incident journal updates.
HPSM.Incidents.OpenTime unknown Incident open time.
HPSM.Incidents.OpenedBy unknown The user who opened the incident.
HPSM.Incidents.Phase unknown Incident phase.
HPSM.Incidents.Solution unknown Incident solution.
HPSM.Incidents.Status unknown Incident status.
HPSM.Incidents.Subarea unknown Incident sub-area.
HPSM.Incidents.Title unknown Incident title.
HPSM.Incidents.UpdatedBy unknown The last user who updated the incident.
HPSM.Incidents.UpdatedTime unknown Incident update time.
HPSM.Incidents.Urgency unknown Incident urgency.

hpsm-create-resource

Updates the existing resource (beta).

Base Command

hpsm-create-resource

Input

Argument Name Description Required
title The title of the resource. Required
description The description of the resource. Required
service The service. For example: “CI1001060”, “CI1001030”. Required
impact The impact. Default is 4. Should be a number like 3 or 4. Optional
urgency The urgency. Default is 4. Should be a number like 3 or 4. Optional
alertStatus The alert status. For example: “SLA BREACH”. Optional
area The area. For example: performance, failure, hardware, access”. Optional
assignmentGroup The assignment group. For example: “Office Supplies (North America)”. Optional
affectedCI The affected CI. For example: “CI1000783”. Optional
category Category of resource. For example: “resource”, “complaint”. Required
company The company. For example: “advantage”. Optional
phase The phase. For example: “Categorization”. Optional
status The status. For example: “Categorize”. Optional
subarea The sub-area. For example: system or application hangs, function or feature not working, error message, job failed, hardware failure, etc. Optional
customFields Custom fields in JSON format. For example: {“businessUnit”:”5”}. Field name is case-sensitive. Optional
resourceName The resource name (API URI) that will be used. For example: “incidents”. Required
resourceKey The resource key that will be used. For example: “InteractionID”. Required

Context Output

Path Type Description
Ticket.ID unknown The ID of the ticket.
Ticket.Creator unknown The user who created/opened the ticket.
Ticket.Assignee unknown To whom the ticket is assigned.
Ticket.State unknown The state of the ticket (open, closed, on hold).
HPSM.Resources.ResourceID unknown The ID of the resource.
HPSM.Resources.Service unknown Service/device number.
HPSM.Resources.Area unknown Resource area.
HPSM.Resources.Assignee unknown Resource assignee.
HPSM.Resources.AssignmentGroup unknown Resource assignment group.
HPSM.Resources.Category unknown Resource category.
HPSM.Resources.ClosedBy unknown The user who closed the resource.
HPSM.Resources.ClosedTime unknown Resource close time.
HPSM.Resources.ClosureCode unknown Resource closure code.
HPSM.Resources.Company unknown Resource company.
HPSM.Resources.Contact unknown Resource contact details.
HPSM.Resources.Description unknown Resource description.
HPSM.Resources.Impact unknown Resource impact.
HPSM.Resources.JournalUpdates unknown Resource journal updates.
HPSM.Resources.OpenTime unknown Resource open time.
HPSM.Resources.OpenedBy unknown The user who opened the resource.
HPSM.Resources.Phase unknown Resource phase.
HPSM.Resources.Solution unknown Resource solution.
HPSM.Resources.Status unknown Resource status.
HPSM.Resources.Subarea unknown Resource sub-area.
HPSM.Resources.Title unknown Resource title.
HPSM.Resources.UpdatedBy unknown The last user who updated the resource.
HPSM.Resources.UpdatedTime unknown Resource update time.
HPSM.Resources.Urgency unknown Resource urgency.

hpsm-update-resource

Creates a new resource.

Base Command

hpsm-update-resource

Input

Argument Name Description Required
title The title of the resource. Required
description The description of the resource. Required
service The service. For example: “CI1001060”, “CI1001030”. Required
impact The impact. Default is 4. Should be a number like 3 or 4. Optional
urgency The urgency. Default is 4. Should be a number like 3 or 4. Optional
alertStatus The alert status. For example: “SLA BREACH”. Optional
area The area. For example: “performance”, “failure”, “hardware”, “access”. Optional
assignmentGroup The assignment group. For example: “Office Supplies (North America)”. Optional
affectedCI The affected CI. For example: “CI1000783”. Optional
category Category of resource. For example: “resource”, “complaint”. Required
company The company. For example: “advantage”. Optional
phase The phase. For example: “Categorization”. Optional
status The status. For example: “Categorize”. Optional
subarea The sub-area. For example: system or application hangs, function or feature not working, error message, job failed, hardware failure, etc. Optional
customFields Custom fields in JSON format. For example: {“businessUnit”:”5”}. Field name is case-sensitive. Optional
resourceName The resource name (API URI) that will be used. For example: “incidents”. Required
resourceKey The resource key that will be used. For example: “InteractionID”. Required

Context Output

Path Type Description
Ticket.ID unknown The ID of the ticket.
Ticket.Creator unknown The user who created/opened the ticket.
Ticket.Assignee unknown To whom the ticket is assigned.
Ticket.State unknown The state of the ticket (open, closed, on hold).
HPSM.Resources.ResourceID unknown The ID of the resource.
HPSM.Resources.Service unknown Service/device number.
HPSM.Resources.Area unknown Resource area.
HPSM.Resources.Assignee unknown Resource assignee.
HPSM.Resources.AssignmentGroup unknown Resource assignment group.
HPSM.Resources.Category unknown Resource category.
HPSM.Resources.ClosedBy unknown The user who closed the resource.
HPSM.Resources.ClosedTime unknown Resource close time.
HPSM.Resources.ClosureCode unknown Resource closure code.
HPSM.Resources.Company unknown Resource company.
HPSM.Resources.Contact unknown Resource contact details.
HPSM.Resources.Description unknown Resource description.
HPSM.Resources.Impact unknown Resource impact.
HPSM.Resources.JournalUpdates unknown Resource journal updates.
HPSM.Resources.OpenTime unknown Resource open time.
HPSM.Resources.OpenedBy unknown The user who opened the resource.
HPSM.Resources.Phase unknown Resource phase.
HPSM.Resources.Solution unknown Resource solution.
HPSM.Resources.Status unknown Resource status.
HPSM.Resources.Subarea unknown Resource sub-area.
HPSM.Resources.Title unknown Resource title.
HPSM.Resources.UpdatedBy unknown The last user who updated the resource.
HPSM.Resources.UpdatedTime unknown Resource update time.
HPSM.Resources.Urgency unknown Resource urgency.

hpsm-list-resources

Returns all resources (beta).

Base Command

hpsm-list-resources

Input

Argument Name Description Required
query The query by which to limit the returned list of incidents. For example: field1=value1&field2=value2. For more information, see https://docs.microfocus.com/SM/9.41/Codeless/Content/Resources/PDF_PD/HP_Service_Manager_Web_Services_codeless.pdf. Optional
resourceName The resource name (API URI) that will be used. For example: “incidents”. Required

Context Output

Path Type Description
HPSM.ResourceIDs unknown An array of resource IDs.

hpsm-get-resource-by-id

Returns a single resource by ID. If no resource exists with the specified ID, an error will be returned (beta).

Base Command

hpsm-get-resource-by-id

Input

Argument Name Description Required
resourceId The ID of the resource. For example: “IM10013”. Required
resourceName The resource name (API URI) that will be used. For example: “incidents”. Required

Context Output

Path Type Description
Ticket.ID unknown The ID of the ticket.
Ticket.Creator unknown The user who created/opened the ticket.
Ticket.Assignee unknown To whom the ticket is assigned.
Ticket.State unknown The state of the ticket (open, closed, on hold).
HPSM.Resources.ResourceID unknown The ID of the resource.
HPSM.Resources.Service unknown Service/device number.
HPSM.Resources.Area unknown Resource area.
HPSM.Resources.Assignee unknown Resource assignee.
HPSM.Resources.AssignmentGroup unknown Resource assignment group.
HPSM.Resources.Category unknown Resource category.
HPSM.Resources.ClosedBy unknown The user who closed the resource.
HPSM.Resources.ClosedTime unknown Resource close time.
HPSM.Resources.ClosureCode unknown Resource closure code.
HPSM.Resources.Company unknown Resource company.
HPSM.Resources.Contact unknown Resource contact details.
HPSM.Resources.Description unknown Resource description.
HPSM.Resources.Impact unknown Resource impact.
HPSM.Resources.JournalUpdates unknown Resource journal updates.
HPSM.Resources.OpenTime unknown Resource open time.
HPSM.Resources.OpenedBy unknown The user who opened the resource.
HPSM.Resources.Phase unknown Resource phase.
HPSM.Resources.Solution unknown Resource solution.
HPSM.Resources.Status unknown Resource status.
HPSM.Resources.Subarea unknown Resource sub-area.
HPSM.Resources.Title unknown Resource title.
HPSM.Resources.UpdatedBy unknown The last user who updated the resource.
HPSM.Resources.UpdatedTime unknown Resource update time.
HPSM.Resources.Urgency unknown Resource urgency.

hpsm-list-devices

Returns a list of devices, filtered according to query.

Base Command

hpsm-list-devices

Input

Argument Name Description Required
query The query by which to limit the returned list of incidents. For example: field1=value1&field2=value2. For more information, see https://docs.microfocus.com/SM/9.41/Codeless/Content/Resources/PDF_PD/HP_Service_Manager_Web_Services_codeless.pdf. Optional

Context Output

Path Type Description
HPSM.DeviceIDs unknown The IDs (configuration items) of the devices.

hpsm-get-device

Find and return a device by ID.

Base Command

hpsm-get-device

Input

Argument Name Description Required
configurationItem ID of the configuration item of the device. For example: “CI1000011”. Required

Context Output

Path Type Description
HPSM.Devices.AssignmentGroup unknown Device assignment group.
HPSM.Devices.Company unknown Device company.
HPSM.Devices.ConfigurationItem unknown Device configuration item.
HPSM.Devices.ConfigurationItemSubType unknown Device configurationItem sub-type.
HPSM.Devices.ConfigurationItemType unknown Device configuration item type.
HPSM.Devices.Department unknown Device department.
HPSM.Devices.DisplayName unknown Device display name.
HPSM.Devices.Location unknown Device location.
HPSM.Devices.LocationCode unknown Device location code.
HPSM.Devices.Model unknown Device model.
HPSM.Devices.PartNumber unknown Device part number.
HPSM.Devices.Status unknown Device status.
HPSM.Devices.UpdatedBy unknown The last user who updated the device.

hpsm-create-request

Creates a new service request

Base Command

hpsm-create-request

Input

Argument Name Description Required
title The title of the request. Required
purpose The purpose of the request. Required
callbackcontactname Who created/opened the service request. Optional
contactname Incident contact details. Required
resourceName The resource name (API URI) that will be used. For example: “incidents”. Required

Context Output

Path Type Description
HPSM.ServiceRequest.ContactName unknown Who created/opened the service request
HPSM.ServiceRequest.ID unknown The id of the service request
HPSM.ServiceRequest.CallbackContactName unknown Incident contact details
HPSM.ServiceRequest.Title unknown Incident title

Configuration parameters

  • url — Server URL (e.g. https://192.168.0.1:13080) (required)
  • username — Username (required)
  • insecure — Trust any certificate (not secure)
  • proxy — Use system proxy settings

Commands (11)

  • hpsm-create-incident

    Creates a new incident.

  • hpsm-create-request

    Creates a new service request.

  • hpsm-create-resource

    Updates the existing resource (beta).

  • hpsm-get-device

    Find and return a device by ID.

  • hpsm-get-incident-by-id

    Returns a single incident by ID. If no incident exists with the specified ID, an error will be returned.

  • hpsm-get-resource-by-id

    Returns a single resource by ID. If no resource exists with the specified ID, an error will be returned (beta).

  • hpsm-list-devices

    Returns a list of devices, filtered according to query.

  • hpsm-list-incidents

    Returns all incidents.

  • hpsm-list-resources

    Returns all resources (beta).

  • hpsm-update-incident

    Updates existing incident (beta).

  • hpsm-update-resource

    Creates a new resource.

Source

ServiceManager.js ServiceManager.yml
Download History Raw 
commonfields:
  id: Service Manager
  version: -1
name: Service Manager
display: Micro Focus Service Manager
category: Case Management
provider: OpenText
description: Service Manager By Micro Focus (Formerly HPE Software).
configuration:
- display: Server URL (e.g. https://192.168.0.1:13080)
  name: url
  defaultvalue: ""
  type: 0
  required: true
- display: Username
  name: username
  defaultvalue: ""
  type: 9
  required: true
- display: Trust any certificate (not secure)
  name: insecure
  type: 8
  required: false
- display: Use system proxy settings
  name: proxy
  type: 8
  required: false
script:
  script: ''
  type: javascript
  commands:
  - name: hpsm-update-incident
    description: 'Updates existing incident (beta).'
    arguments:
    - name: incidentId
      description: 'The ID of the incident. For example: "IM10013".'
      required: true
    - name: title
      description: The title of the incident.
    - name: description
      description: The description of the incident.
    - name: service
      description: 'The service. For example: "CI1001060", "CI1001030".'
    - name: impact
      description: The impact. Default is 4. Should be a number like 3 or 4.
    - name: urgency
      description: The urgency. Default is 4. Should be a number like 3 or 4.
    - name: alertStatus
      description: 'The alert status. For example: "SLA BREACH".'
    - name: area
      description: 'The area. For example: "performance", "failure", "hardware", "access". '
    - name: assignmentGroup
      description: 'The assignment group. For example: "Office Supplies (North America)".'
    - name: affectedCI
      description: 'The affected CI. For example: "CI1000783".'
    - name: category
      description: 'Category of the incident. For example: "incident", "complaint".'
    - name: company
      description: 'The company. For example: "advantage".'
    - name: phase
      description: 'The phase. For example: "Categorization".'
    - name: status
      description: 'The status. For example: "Categorize".'
    - name: subarea
      description: 'The sub-area. For example: system or application hangs, function or feature not working, error message, job failed, hardware failure, etc.'
    - name: customFields
      description: 'Custom fields in JSON format. For example: {"businessUnit":"5"}. Field name is case-sensitive.'
    outputs:
    - contextPath: Ticket.ID
      description: The ID of the ticket.
    - contextPath: Ticket.Creator
      description: The name of the user who created/opened the ticket.
    - contextPath: Ticket.Assignee
      description: To whom the ticket is assigned.
    - contextPath: Ticket.State
      description: The state of the ticket (open, closed, on hold).
    - contextPath: HPSM.Incidents.IncidentID
      description: The ID of the incident.
    - contextPath: HPSM.Incidents.Service
      description: 'Service/device number (For example: CI1001030).'
    - contextPath: HPSM.Incidents.Area
      description: Incident area.
    - contextPath: HPSM.Incidents.Assignee
      description: Incident assignee.
    - contextPath: HPSM.Incidents.AssignmentGroup
      description: Incident assignment group.
    - contextPath: HPSM.Incidents.Category
      description: Incident category.
    - contextPath: HPSM.Incidents.ClosedBy
      description: The user who closed the incident.
    - contextPath: HPSM.Incidents.ClosedTime
      description: Incident close time.
    - contextPath: HPSM.Incidents.ClosureCode
      description: Incident closure code.
    - contextPath: HPSM.Incidents.Company
      description: Incident company.
    - contextPath: HPSM.Incidents.Contact
      description: Incident contact details.
    - contextPath: HPSM.Incidents.Description
      description: Incident description.
    - contextPath: HPSM.Incidents.Impact
      description: Incident impact.
    - contextPath: HPSM.Incidents.JournalUpdates
      description: Incident journal updates.
    - contextPath: HPSM.Incidents.OpenTime
      description: Incident open time.
    - contextPath: HPSM.Incidents.OpenedBy
      description: The user who opened the incident.
    - contextPath: HPSM.Incidents.Phase
      description: Incident phase.
    - contextPath: HPSM.Incidents.Solution
      description: Incident solution.
    - contextPath: HPSM.Incidents.Status
      description: Incident status.
    - contextPath: HPSM.Incidents.Subarea
      description: Incident sub-area.
    - contextPath: HPSM.Incidents.Title
      description: Incident title.
    - contextPath: HPSM.Incidents.UpdatedBy
      description: The last user who updated the incident.
    - contextPath: HPSM.Incidents.UpdatedTime
      description: Incident update time.
    - contextPath: HPSM.Incidents.Urgency
      description: Incident urgency.
  - name: hpsm-create-incident
    description: 'Creates a new incident.'
    arguments:
    - name: title
      description: The title of the incident.
      required: true
    - name: description
      description: The description of the incident.
      required: true
    - name: service
      required: true
      description: 'The service. For example: "CI1001060", "CI1001030".'
    - name: impact
      description: The impact. Default is 4. Should be a number like 3 or 4.
    - name: urgency
      description: The impact. Default is 4. Should be a number like 3 or 4.
    - name: alertStatus
      description: 'The alert status. For example: "SLA BREACH".'
    - name: area
      description: 'The area. For example: "performance", "failure", "hardware", "access".'
    - name: assignmentGroup
      description: 'The assignment group. For example: "Office Supplies (North America)".'
    - name: affectedCI
      description: 'The affected CI. For example: "CI1000783".'
    - name: category
      required: true
      description: 'Category of the incident. For example: "incident", "complaint".'
    - name: company
      description: 'The company. For example: "advantage".'
    - name: phase
      description: 'The phase. For example: "Categorization".'
    - name: status
      description: 'The status. For example: "Categorize".'
    - name: subarea
      description: 'The sub-area. For example: system or application hangs, function or feature not working, error message, job failed, hardware failure, etc.'
    - name: customFields
      description: 'Custom fields in JSON format. For example: {"businessUnit":"5"}. Field name is case-sensitive.'
    outputs:
    - contextPath: Ticket.ID
      description: The ID of the ticket.
    - contextPath: Ticket.Creator
      description: The user who created/opened the ticket.
    - contextPath: Ticket.Assignee
      description: To whom the ticket is assigned.
    - contextPath: Ticket.State
      description: The state of the ticket (open, closed, on hold).
    - contextPath: HPSM.Incidents.IncidentID
      description: The ID of the incident.
    - contextPath: HPSM.Incidents.Service
      description: Service/device number.
    - contextPath: HPSM.Incidents.Area
      description: Incident area.
    - contextPath: HPSM.Incidents.Assignee
      description: Incident assignee.
    - contextPath: HPSM.Incidents.AssignmentGroup
      description: Incident assignment group.
    - contextPath: HPSM.Incidents.Category
      description: Incident category.
    - contextPath: HPSM.Incidents.ClosedBy
      description: The user who closed the incident.
    - contextPath: HPSM.Incidents.ClosedTime
      description: Incident close time.
    - contextPath: HPSM.Incidents.ClosureCode
      description: Incident closure code.
    - contextPath: HPSM.Incidents.Company
      description: Incident company.
    - contextPath: HPSM.Incidents.Contact
      description: Incident contact details.
    - contextPath: HPSM.Incidents.Description
      description: Incident description.
    - contextPath: HPSM.Incidents.Impact
      description: Incident impact.
    - contextPath: HPSM.Incidents.JournalUpdates
      description: Incident journal updates.
    - contextPath: HPSM.Incidents.OpenTime
      description: Incident open time.
    - contextPath: HPSM.Incidents.OpenedBy
      description: The user who opened the incident.
    - contextPath: HPSM.Incidents.Phase
      description: Incident phase.
    - contextPath: HPSM.Incidents.Solution
      description: Incident solution.
    - contextPath: HPSM.Incidents.Status
      description: Incident status.
    - contextPath: HPSM.Incidents.Subarea
      description: Incident sub-area.
    - contextPath: HPSM.Incidents.Title
      description: Incident title.
    - contextPath: HPSM.Incidents.UpdatedBy
      description: The last user who updated the incident.
    - contextPath: HPSM.Incidents.UpdatedTime
      description: Incident update time.
    - contextPath: HPSM.Incidents.Urgency
      description: Incident urgency.
  - name: hpsm-list-incidents
    arguments:
    - name: query
      description: 'The query by which to limit the returned list of incidents. For example: field1=value1&field2=value2. For more information, see https://docs.microfocus.com/SM/9.41/Codeless/Content/Resources/PDF_PD/HP_Service_Manager_Web_Services_codeless.pdf.'
    outputs:
    - contextPath: HPSM.IncidentIDs
      description: An array of incident IDs.
    description: Returns all incidents.
  - name: hpsm-get-incident-by-id
    description: Returns a single incident by ID. If no incident exists with the specified ID, an error will be returned.
    arguments:
    - name: incidentId
      required: true
      default: true
      description: 'The ID of an incident. For exampleJ: "IM10013".'
    outputs:
    - contextPath: Ticket.ID
      description: The ID of the ticket.
    - contextPath: Ticket.Creator
      description: The user who created/opened the ticket.
    - contextPath: Ticket.Assignee
      description: To whom the ticket is assigned.
    - contextPath: Ticket.State
      description: The state of the ticket (open, closed, on hold).
    - contextPath: HPSM.Incidents.IncidentID
      description: The ID of the incident.
    - contextPath: HPSM.Incidents.Service
      description: Service/device number.
    - contextPath: HPSM.Incidents.Area
      description: Incident area.
    - contextPath: HPSM.Incidents.Assignee
      description: Incident assignee.
    - contextPath: HPSM.Incidents.AssignmentGroup
      description: Incident assignment group.
    - contextPath: HPSM.Incidents.Category
      description: Incident category.
    - contextPath: HPSM.Incidents.ClosedBy
      description: The user who closed the incident.
    - contextPath: HPSM.Incidents.ClosedTime
      description: Incident close time.
    - contextPath: HPSM.Incidents.ClosureCode
      description: Incident closure code.
    - contextPath: HPSM.Incidents.Company
      description: Incident company.
    - contextPath: HPSM.Incidents.Contact
      description: Incident contact details.
    - contextPath: HPSM.Incidents.Description
      description: Incident description.
    - contextPath: HPSM.Incidents.Impact
      description: Incident impact.
    - contextPath: HPSM.Incidents.JournalUpdates
      description: Incident journal updates.
    - contextPath: HPSM.Incidents.OpenTime
      description: Incident open time.
    - contextPath: HPSM.Incidents.OpenedBy
      description: The user who opened the incident.
    - contextPath: HPSM.Incidents.Phase
      description: Incident phase.
    - contextPath: HPSM.Incidents.Solution
      description: Incident solution.
    - contextPath: HPSM.Incidents.Status
      description: Incident status.
    - contextPath: HPSM.Incidents.Subarea
      description: Incident sub-area.
    - contextPath: HPSM.Incidents.Title
      description: Incident title.
    - contextPath: HPSM.Incidents.UpdatedBy
      description: The last user who updated the incident.
    - contextPath: HPSM.Incidents.UpdatedTime
      description: Incident update time.
    - contextPath: HPSM.Incidents.Urgency
      description: Incident urgency.
  - name: hpsm-create-resource
    arguments:
    - name: title
      required: true
      description: The title of the resource.
    - name: description
      required: true
      description: The description of the resource.
    - name: service
      required: true
      description: 'The service. For example: "CI1001060", "CI1001030".'
    - name: impact
      description: The impact. Default is 4. Should be a number like 3 or 4.
    - name: urgency
      description: The urgency. Default is 4. Should be a number like 3 or 4.
    - name: alertStatus
      description: 'The alert status. For example: "SLA BREACH".'
    - name: area
      description: 'The area. For example: performance, failure, hardware, access".'
    - name: assignmentGroup
      description: 'The assignment group. For example: "Office Supplies (North America)".'
    - name: affectedCI
      description: 'The affected CI. For example: "CI1000783".'
    - name: category
      required: true
      description: 'Category of resource. For example: "resource", "complaint".'
    - name: company
      description: 'The company. For example: "advantage".'
    - name: phase
      description: 'The phase. For example: "Categorization".'
    - name: status
      description: 'The status. For example: "Categorize".'
    - name: subarea
      description: 'The sub-area. For example: system or application hangs, function or feature not working, error message, job failed, hardware failure, etc.'
    - name: customFields
      description: 'Custom fields in JSON format. For example: {"businessUnit":"5"}. Field name is case-sensitive.'
    - name: resourceName
      required: true
      description: 'The resource name (API URI) that will be used. For example: "incidents".'
    - name: resourceKey
      required: true
      description: 'The resource key that will be used. For example: "InteractionID".'
    outputs:
    - contextPath: Ticket.ID
      description: The ID of the ticket.
    - contextPath: Ticket.Creator
      description: The user who created/opened the ticket.
    - contextPath: Ticket.Assignee
      description: To whom the ticket is assigned.
    - contextPath: Ticket.State
      description: The state of the ticket (open, closed, on hold).
    - contextPath: HPSM.Resources.ResourceID
      description: The ID of the resource.
    - contextPath: HPSM.Resources.Service
      description: Service/device number.
    - contextPath: HPSM.Resources.Area
      description: Resource area.
    - contextPath: HPSM.Resources.Assignee
      description: Resource assignee.
    - contextPath: HPSM.Resources.AssignmentGroup
      description: Resource assignment group.
    - contextPath: HPSM.Resources.Category
      description: Resource category.
    - contextPath: HPSM.Resources.ClosedBy
      description: The user who closed the resource.
    - contextPath: HPSM.Resources.ClosedTime
      description: Resource close time.
    - contextPath: HPSM.Resources.ClosureCode
      description: Resource closure code.
    - contextPath: HPSM.Resources.Company
      description: Resource company.
    - contextPath: HPSM.Resources.Contact
      description: Resource contact details.
    - contextPath: HPSM.Resources.Description
      description: Resource description.
    - contextPath: HPSM.Resources.Impact
      description: Resource impact.
    - contextPath: HPSM.Resources.JournalUpdates
      description: Resource journal updates.
    - contextPath: HPSM.Resources.OpenTime
      description: Resource open time.
    - contextPath: HPSM.Resources.OpenedBy
      description: The user who opened the resource.
    - contextPath: HPSM.Resources.Phase
      description: Resource phase.
    - contextPath: HPSM.Resources.Solution
      description: Resource solution.
    - contextPath: HPSM.Resources.Status
      description: Resource status.
    - contextPath: HPSM.Resources.Subarea
      description: Resource sub-area.
    - contextPath: HPSM.Resources.Title
      description: Resource title.
    - contextPath: HPSM.Resources.UpdatedBy
      description: The last user who updated the resource.
    - contextPath: HPSM.Resources.UpdatedTime
      description: Resource update time.
    - contextPath: HPSM.Resources.Urgency
      description: Resource urgency.
    description: Updates the existing resource (beta).
  - name: hpsm-update-resource
    arguments:
    - name: title
      required: true
      description: The title of the resource.
    - name: description
      required: true
      description: The description of the resource.
    - name: service
      required: true
      description: 'The service. For example: "CI1001060", "CI1001030".'
    - name: impact
      description: The impact. Default is 4. Should be a number like 3 or 4.
    - name: urgency
      description: The urgency. Default is 4. Should be a number like 3 or 4.
    - name: alertStatus
      description: 'The alert status. For example: "SLA BREACH".'
    - name: area
      description: 'The area. For example: "performance", "failure", "hardware", "access".'
    - name: assignmentGroup
      description: 'The assignment group. For example: "Office Supplies (North America)".'
    - name: affectedCI
      description: 'The affected CI. For example: "CI1000783".'
    - name: category
      required: true
      description: 'Category of resource. For example: "resource", "complaint".'
    - name: company
      description: 'The company. For example: "advantage".'
    - name: phase
      description: 'The phase. For example: "Categorization".'
    - name: status
      description: 'The status. For example: "Categorize".'
    - name: subarea
      description: 'The sub-area. For example: system or application hangs, function or feature not working, error message, job failed, hardware failure, etc.'
    - name: customFields
      description: 'Custom fields in JSON format. For example: {"businessUnit":"5"}. Field name is case-sensitive.'
    - name: resourceName
      required: true
      description: 'The resource name (API URI) that will be used. For example: "incidents".'
    - name: resourceKey
      required: true
      description: 'The resource key that will be used. For example: "InteractionID".'
    outputs:
    - contextPath: Ticket.ID
      description: The ID of the ticket.
    - contextPath: Ticket.Creator
      description: The user who created/opened the ticket.
    - contextPath: Ticket.Assignee
      description: To whom the ticket is assigned.
    - contextPath: Ticket.State
      description: The state of the ticket (open, closed, on hold).
    - contextPath: HPSM.Resources.ResourceID
      description: The ID of the resource.
    - contextPath: HPSM.Resources.Service
      description: Service/device number.
    - contextPath: HPSM.Resources.Area
      description: Resource area.
    - contextPath: HPSM.Resources.Assignee
      description: Resource assignee.
    - contextPath: HPSM.Resources.AssignmentGroup
      description: Resource assignment group.
    - contextPath: HPSM.Resources.Category
      description: Resource category.
    - contextPath: HPSM.Resources.ClosedBy
      description: The user who closed the resource.
    - contextPath: HPSM.Resources.ClosedTime
      description: Resource close time.
    - contextPath: HPSM.Resources.ClosureCode
      description: Resource closure code.
    - contextPath: HPSM.Resources.Company
      description: Resource company.
    - contextPath: HPSM.Resources.Contact
      description: Resource contact details.
    - contextPath: HPSM.Resources.Description
      description: Resource description.
    - contextPath: HPSM.Resources.Impact
      description: Resource impact.
    - contextPath: HPSM.Resources.JournalUpdates
      description: Resource journal updates.
    - contextPath: HPSM.Resources.OpenTime
      description: Resource open time.
    - contextPath: HPSM.Resources.OpenedBy
      description: The user who opened the resource.
    - contextPath: HPSM.Resources.Phase
      description: Resource phase.
    - contextPath: HPSM.Resources.Solution
      description: Resource solution.
    - contextPath: HPSM.Resources.Status
      description: Resource status.
    - contextPath: HPSM.Resources.Subarea
      description: Resource sub-area.
    - contextPath: HPSM.Resources.Title
      description: Resource title.
    - contextPath: HPSM.Resources.UpdatedBy
      description: The last user who updated the resource.
    - contextPath: HPSM.Resources.UpdatedTime
      description: Resource update time.
    - contextPath: HPSM.Resources.Urgency
      description: Resource urgency.
    description: Creates a new resource.
  - name: hpsm-list-resources
    arguments:
    - name: query
      description: 'The query by which to limit the returned list of incidents. For example: field1=value1&field2=value2. For more information, see https://docs.microfocus.com/SM/9.41/Codeless/Content/Resources/PDF_PD/HP_Service_Manager_Web_Services_codeless.pdf.'
    - name: resourceName
      required: true
      description: 'The resource name (API URI) that will be used. For example: "incidents".'
    outputs:
    - contextPath: HPSM.ResourceIDs
      description: An array of resource IDs.
    description: Returns all resources (beta).
  - name: hpsm-get-resource-by-id
    arguments:
    - name: resourceId
      required: true
      default: true
      description: 'The ID of the resource. For example: "IM10013".'
    - name: resourceName
      required: true
      description: 'The resource name (API URI) that will be used. For example: "incidents".'
    outputs:
    - contextPath: Ticket.ID
      description: The ID of the ticket.
    - contextPath: Ticket.Creator
      description: The user who created/opened the ticket.
    - contextPath: Ticket.Assignee
      description: To whom the ticket is assigned.
    - contextPath: Ticket.State
      description: The state of the ticket (open, closed, on hold).
    - contextPath: HPSM.Resources.ResourceID
      description: The ID of the resource.
    - contextPath: HPSM.Resources.Service
      description: Service/device number.
    - contextPath: HPSM.Resources.Area
      description: Resource area.
    - contextPath: HPSM.Resources.Assignee
      description: Resource assignee.
    - contextPath: HPSM.Resources.AssignmentGroup
      description: Resource assignment group.
    - contextPath: HPSM.Resources.Category
      description: Resource category.
    - contextPath: HPSM.Resources.ClosedBy
      description: The user who closed the resource.
    - contextPath: HPSM.Resources.ClosedTime
      description: Resource close time.
    - contextPath: HPSM.Resources.ClosureCode
      description: Resource closure code.
    - contextPath: HPSM.Resources.Company
      description: Resource company.
    - contextPath: HPSM.Resources.Contact
      description: Resource contact details.
    - contextPath: HPSM.Resources.Description
      description: Resource description.
    - contextPath: HPSM.Resources.Impact
      description: Resource impact.
    - contextPath: HPSM.Resources.JournalUpdates
      description: Resource journal updates.
    - contextPath: HPSM.Resources.OpenTime
      description: Resource open time.
    - contextPath: HPSM.Resources.OpenedBy
      description: The user who opened the resource.
    - contextPath: HPSM.Resources.Phase
      description: Resource phase.
    - contextPath: HPSM.Resources.Solution
      description: Resource solution.
    - contextPath: HPSM.Resources.Status
      description: Resource status.
    - contextPath: HPSM.Resources.Subarea
      description: Resource sub-area.
    - contextPath: HPSM.Resources.Title
      description: Resource title.
    - contextPath: HPSM.Resources.UpdatedBy
      description: The last user who updated the resource.
    - contextPath: HPSM.Resources.UpdatedTime
      description: Resource update time.
    - contextPath: HPSM.Resources.Urgency
      description: Resource urgency.
    description: Returns a single resource by ID. If no resource exists with the specified ID, an error will be returned (beta).
  - name: hpsm-list-devices
    description: 'Returns a list of devices, filtered according to query.'
    arguments:
    - name: query
      description: 'The query by which to limit the returned list of incidents. For example: field1=value1&field2=value2. For more information, see https://docs.microfocus.com/SM/9.41/Codeless/Content/Resources/PDF_PD/HP_Service_Manager_Web_Services_codeless.pdf.'
    outputs:
    - contextPath: HPSM.DeviceIDs
      description: "The IDs (configuration items) of the devices."
  - name: hpsm-get-device
    description: Find and return a device by ID.
    arguments:
    - name: configurationItem
      required: true
      description: 'ID of the configuration item of the device. For example: "CI1000011".'
    outputs:
    - contextPath: HPSM.Devices.AssignmentGroup
      description: Device assignment group.
    - contextPath: HPSM.Devices.Company
      description: Device company.
    - contextPath: HPSM.Devices.ConfigurationItem
      description: Device configuration item.
    - contextPath: HPSM.Devices.ConfigurationItemSubType
      description: Device configurationItem sub-type.
    - contextPath: HPSM.Devices.ConfigurationItemType
      description: Device configuration item type.
    - contextPath: HPSM.Devices.Department
      description: Device department.
    - contextPath: HPSM.Devices.DisplayName
      description: Device display name.
    - contextPath: HPSM.Devices.Location
      description: Device location.
    - contextPath: HPSM.Devices.LocationCode
      description: Device location code.
    - contextPath: HPSM.Devices.Model
      description: Device model.
    - contextPath: HPSM.Devices.PartNumber
      description: Device part number.
    - contextPath: HPSM.Devices.Status
      description: Device status.
    - contextPath: HPSM.Devices.UpdatedBy
      description: The last user who updated the device.
  - name: hpsm-create-request
    arguments:
    - name: title
      required: true
      description: The title of the request.
    - name: purpose
      required: true
      description: The purpose of the request.
    - name: callbackcontactname
      description: Who created/opened the service request.
    - name: contactname
      required: true
      description: Incident contact details.
    - name: resourceName
      required: true
      description: 'The resource name (API URI) that will be used. For example: "incidents".'
    outputs:
    - contextPath: HPSM.ServiceRequest.ContactName
      description: Who created/opened the service request.
    - contextPath: HPSM.ServiceRequest.ID
      description: The id of the service request.
    - contextPath: HPSM.ServiceRequest.CallbackContactName
      description: Incident contact details.
    - contextPath: HPSM.ServiceRequest.Title
      description: Incident title.
    description: Creates a new service request.
tests:
- No tests
fromversion: 5.0.0