ServiceNow IAM

Integrate with ServiceNow's services to execute CRUD operations for employee lifecycle processes.

Identity and Access Management · ServiceNow

Details

IDServiceNow IAM
ProviderServiceNow
CategoryIdentity and Access Management
From Version6.0.0
Docker Imagedemisto/python3:3.12.13.10116658
Supported ModulesAttack Surface Management Exposure Management Agentix Cortex Cloud Cloud Runtime Security Cloud Posture Security XSIAM EDR

README

Note: This integration should be used along with our IAM premium pack. For further details, visit our IAM pack documentation.

Integrate with ServiceNow’s services to perform Identity Lifecycle Management operations.
This integration was integrated and tested with London version of ServiceNow.
For more information, please refer to the Identity Lifecycle Management article.

Configure ServiceNow IAM in Cortex

Parameter Description Required
ServiceNow URL (https://domain.service-now.com)   True
ServiceNow API Version (e.g. ‘v1’). Specify this value to use an endpoint version other than the latest.   False
Username   True
Password   True
Trust any certificate (not secure)   False
Use system proxy settings   False
Allow creating users   False
Allow updating users   False
Allow enabling users   False
Allow disabling users   False
Automatically create user if not found in update command   False
Incoming Mapper   True
Outgoing Mapper Cortex XSOAR only parameter. False

Commands

You can execute these commands from the CLI, as part of an automation, or in a playbook.
After you successfully execute a command, a DBot message appears in the War Room with the command details.

iam-create-user


Creates a user.

Base Command

iam-create-user

Input

Argument Name Description Required
user-profile User Profile indicator details. Required
allow-enable Enable the user. Optional

Context Output

Path Type Description
IAM.Vendor.active Boolean If true, the employee’s status is active, otherwise false.
IAM.Vendor.brand String Name of the integration.
IAM.Vendor.details string Indicates if the API was successful or provides error information.
IAM.Vendor.email String The employee’s email address.
IAM.Vendor.errorCode Number HTTP error response code.
IAM.Vendor.errorMessage String Reason why the API failed.
IAM.Vendor.id String The employee’s user ID in the app.
IAM.Vendor.instanceName string Name of the integration instance.
IAM.Vendor.success Boolean If true, the command was executed successfully, otherwise false.
IAM.Vendor.username String The employee’s username in the app.

Command Example

!iam-create-user user-profile=`{"email":"testdemisto2@paloaltonetworks.com", "givenname":"Test","surname":"Demisto"}`

Human Readable Output

Create User Results (ServiceNow IAM)

brand instanceName success active id email details
ServiceNow IAM ServiceNow IAM_instance_1 true true edab746f1b142410042611b4bd4bcb23 testdemisto2@paloaltonetworks.com calendar_integration: 1
country:
user_password:
last_login_time:
source:
sys_updated_on: 2020-11-11 14:55:48
building:
web_service_access_only: false
notification: 2
enable_multifactor_authn: false
sys_updated_by: admin
sys_created_on: 2020-11-11 14:55:48
sys_domain: {“link”: “https://ven03941.service-now.com/api/now/table/sys_user_group/global”, “value”: “global”}
state:
vip: false
sys_created_by: admin
zip:
home_phone:
time_format:
last_login:
default_perspective:
active: true
sys_domain_path: /
cost_center:
phone:
name: Test Demisto
employee_number:
password_needs_reset: false
gender:
city:
failed_attempts:
user_name:
roles:
title:
sys_class_name: sys_user
sys_id: edab746f1b142410042611b4bd4bcb23
internal_integration_user: false
ldap_server:
mobile_phone:
street:
company:
department:
first_name: Test
email: testdemisto2@paloaltonetworks.com
introduction:
preferred_language:
manager:
locked_out: false
sys_mod_count: 0
last_name: Demisto
photo:
avatar:
middle_name:
sys_tags:
time_zone:
schedule:
date_format:
location:

iam-update-user


Updates an existing user with the data passed in the user-profile argument.

Base Command

iam-update-user

Input

Argument Name Description Required
user-profile A User Profile indicator. Required
allow-enable Enable the user. Optional

Context Output

Path Type Description
IAM.Vendor.active Boolean If true, the employee’s status is active, otherwise false.
IAM.Vendor.brand String Name of the integration.
IAM.Vendor.details string Indicates if the API was successful or provides error information.
IAM.Vendor.email String The employee’s email address.
IAM.Vendor.errorCode Number HTTP error response code.
IAM.Vendor.errorMessage String Reason why the API failed.
IAM.Vendor.id String The employee’s user ID in the app.
IAM.Vendor.instanceName string Name of the integration instance.
IAM.Vendor.success Boolean If true, the command was executed successfully, otherwise false.
IAM.Vendor.username String The employee’s username in the app.

Command Example

!iam-update-user user-profile=`{"email":"testdemisto2@paloaltonetworks.com", "givenname":"Test","surname":"Demisto_updated"}`

Human Readable Output

Update User Results (ServiceNow IAM)

brand instanceName success active id email details
ServiceNow IAM ServiceNow IAM_instance_1 true true edab746f1b142410042611b4bd4bcb23 testdemisto2@paloaltonetworks.com calendar_integration: 1
country:
user_password:
last_login_time:
source:
sys_updated_on: 2020-11-11 14:55:48
building:
web_service_access_only: false
notification: 2
enable_multifactor_authn: false
sys_updated_by: admin
sys_created_on: 2020-11-11 14:55:48
sys_domain: {“link”: “https://ven03941.service-now.com/api/now/table/sys_user_group/global”, “value”: “global”}
state:
vip: false
sys_created_by: admin
zip:
home_phone:
time_format:
last_login:
default_perspective:
active: true
sys_domain_path: /
cost_center:
phone:
name: Test Demisto_updated
employee_number:
password_needs_reset: false
gender:
city:
failed_attempts:
user_name:
roles:
title:
sys_class_name: sys_user
sys_id: edab746f1b142410042611b4bd4bcb23
internal_integration_user: false
ldap_server:
mobile_phone:
street:
company:
department:
first_name: Test
email: testdemisto2@paloaltonetworks.com
introduction:
preferred_language:
manager:
locked_out: false
sys_mod_count: 0
last_name: Demisto_updated
photo:
avatar:
middle_name:
sys_tags:
time_zone:
schedule:
date_format:
location:

iam-get-user


Retrieves a single user resource.

Base Command

iam-get-user

Input

Argument Name Description Required
user-profile A User Profile indicator. Required

Context Output

Path Type Description
IAM.Vendor.active Boolean If true, the employee’s status is active, otherwise false.
IAM.Vendor.brand String Name of the integration.
IAM.Vendor.details string Indicates if the API was successful or provides error information.
IAM.Vendor.email String The employee’s email address.
IAM.Vendor.errorCode Number HTTP error response code.
IAM.Vendor.errorMessage String Reason why the API failed.
IAM.Vendor.id String The employee’s user ID in the app.
IAM.Vendor.instanceName string Name of the integration instance.
IAM.Vendor.success Boolean If true, the command was executed successfully, otherwise false.
IAM.Vendor.username String The employee’s username in the app.

Command Example

!iam-get-user user-profile=`{"email":"testdemisto2@paloaltonetworks.com"}`

Human Readable Output

Get User Results (ServiceNow IAM)

brand instanceName success active id email details
ServiceNow IAM ServiceNow IAM_instance_1 true true edab746f1b142410042611b4bd4bcb23 testdemisto2@paloaltonetworks.com calendar_integration: 1
country:
user_password:
last_login_time:
source:
sys_updated_on: 2020-11-11 14:55:48
building:
web_service_access_only: false
notification: 2
enable_multifactor_authn: false
sys_updated_by: admin
sys_created_on: 2020-11-11 14:55:48
sys_domain: {“link”: “https://ven03941.service-now.com/api/now/table/sys_user_group/global”, “value”: “global”}
state:
vip: false
sys_created_by: admin
zip:
home_phone:
time_format:
last_login:
default_perspective:
active: true
sys_domain_path: /
cost_center:
phone:
name: Test Demisto_updated
employee_number:
password_needs_reset: false
gender:
city:
failed_attempts:
user_name:
roles:
title:
sys_class_name: sys_user
sys_id: edab746f1b142410042611b4bd4bcb23
internal_integration_user: false
ldap_server:
mobile_phone:
street:
company:
department:
first_name: Test
email: testdemisto2@paloaltonetworks.com
introduction:
preferred_language:
manager:
locked_out: false
sys_mod_count: 0
last_name: Demisto_updated
photo:
avatar:
middle_name:
sys_tags:
time_zone:
schedule:
date_format:
location:

iam-disable-user


Disable an active user.

Base Command

iam-disable-user

Input

Argument Name Description Required
user-profile A User Profile indicator. Required

Context Output

Path Type Description
IAM.Vendor.active Boolean If true, the employee’s status is active, otherwise false.
IAM.Vendor.brand String Name of the integration.
IAM.Vendor.details string Indicates if the API was successful or provides error information.
IAM.Vendor.email String The employee’s email address.
IAM.Vendor.errorCode Number HTTP error response code.
IAM.Vendor.errorMessage String Reason why the API failed.
IAM.Vendor.id String The employee’s user ID in the app.
IAM.Vendor.instanceName string Name of the integration instance.
IAM.Vendor.success Boolean If true, the command was executed successfully, otherwise false.
IAM.Vendor.username String The employee’s username in the app.

Command Example

!iam-disable-user user-profile=`{"email":"testdemisto2@paloaltonetworks.com"}`

Human Readable Output

Disable User Results (ServiceNow IAM)

brand instanceName success active id email details
ServiceNow IAM ServiceNow IAM_instance_1 true false edab746f1b142410042611b4bd4bcb23 testdemisto2@paloaltonetworks.com calendar_integration: 1
country:
user_password:
last_login_time:
source:
sys_updated_on: 2020-11-11 14:55:48
building:
web_service_access_only: false
notification: 2
enable_multifactor_authn: false
sys_updated_by: admin
sys_created_on: 2020-11-11 14:55:48
sys_domain: {“link”: “https://ven03941.service-now.com/api/now/table/sys_user_group/global”, “value”: “global”}
state:
vip: false
sys_created_by: admin
zip:
home_phone:
time_format:
last_login:
default_perspective:
active: false
sys_domain_path: /
cost_center:
phone:
name: Test Demisto_updated
employee_number:
password_needs_reset: false
gender:
city:
failed_attempts:
user_name:
roles:
title:
sys_class_name: sys_user
sys_id: edab746f1b142410042611b4bd4bcb23
internal_integration_user: false
ldap_server:
mobile_phone:
street:
company:
department:
first_name: Test
email: testdemisto2@paloaltonetworks.com
introduction:
preferred_language:
manager:
locked_out: false
sys_mod_count: 0
last_name: Demisto_updated
photo:
avatar:
middle_name:
sys_tags:
time_zone:
schedule:
date_format:
location:

Configuration parameters

  • url — ServiceNow URL (https://<domain>.service-now.com) (required)
  • api_version — ServiceNow API Version (e.g. 'v1'). Specify this value to use an endpoint version other than the latest.
  • credentials — Username (required)
  • insecure — Trust any certificate (not secure)
  • proxy — Use system proxy settings
  • create_user_enabled — Allow creating users
  • update_user_enabled — Allow updating users
  • enable_user_enabled — Allow enabling users
  • disable_user_enabled — Allow disabling users
  • create_if_not_exists — Automatically create user if not found in update command
  • mapper_in — Incoming Mapper (required)
  • mapper_out — Outgoing Mapper

Commands (5)

  • get-mapping-fields

    Retrieves a User Profile schema, which holds all of the user fields within the application. Used for outgoing-mapping through the Get Schema option.

  • iam-create-user

    Creates a user in ServiceNow.

  • iam-disable-user

    Disable an active user.

  • iam-get-user

    Retrieves a single user resource.

  • iam-update-user

    Updates an existing user with the data passed in the user-profile argument.

import pytest
from IAMApiModule import *
from requests import Response, Session
from ServiceNow_IAM import (
    Client,
    create_user_command,
    disable_user_command,
    get_mapping_fields_command,
    get_user_command,
    update_user_command,
)

SERVICENOW_USER_OUTPUT = {
    "sys_id": "mock_id",
    "user_name": "mock_user_name",
    "first_name": "mock_first_name",
    "last_name": "mock_last_name",
    "active": "true",
    "email": "testdemisto2@paloaltonetworks.com",
}

SERVICENOW_DISABLED_USER_OUTPUT = {
    "sys_id": "mock_id",
    "user_name": "mock_user_name",
    "first_name": "mock_first_name",
    "last_name": "mock_last_name",
    "active": "false",
    "email": "testdemisto2@paloaltonetworks.com",
}

BASE_URL = "https://test.com"


def mock_client():
    client = Client(base_url=BASE_URL)
    return client


def get_outputs_from_user_profile(user_profile):
    entry_context = user_profile.to_entry()
    outputs = entry_context.get("Contents")
    return outputs


@pytest.mark.parametrize(
    "args, mock_url",
    [
        (
            {"user-profile": {"email": "testdemisto2@paloaltonetworks.com"}},
            f"{BASE_URL}/table/sys_user?email=testdemisto2@paloaltonetworks.com",
        ),
        (
            {"user-profile": {"email": "testdemisto2@paloaltonetworks.com", "user_name": "mock_user_name"}},
            f"{BASE_URL}/table/sys_user?user_name=mock_user_name",
        ),
        (
            {"user-profile": {"email": "testdemisto2@paloaltonetworks.com", "id": "mock_id", "user_name": "mock_user_name"}},
            f"{BASE_URL}/table/sys_user?sys_id=mock_id",
        ),
    ],
)
def test_get_user_command__existing_user(mocker, args, mock_url, requests_mock):
    """
    Given:
        - A ServiceNow IAM client object
        - A user-profile argument that contains an email of a user
    When:
        - The user exists in ServiceNow
        - Calling function get_user_command
        Cases:
        Case a: User profile contains username data.
        Case b: User profile contains username and email data.
        Case c: User profile contains username, email and ID data.
    Then:
        - Ensure the resulted User Profile object holds the correct user details
        Cases:
        Case a: Mocked URL querying by username is called.
        Case b: Mocked URL querying by email is called.
        Case c: Mocked URL querying by ID is called.
    """
    client = mock_client()
    requests_mock.get(mock_url, json={"result": [SERVICENOW_USER_OUTPUT]})
    mocker.patch.object(IAMUserProfile, "update_with_app_data", return_value={})

    user_profile = get_user_command(client, args, "mapper_in", "mapper_out")
    outputs = get_outputs_from_user_profile(user_profile)

    assert outputs.get("action") == IAMActions.GET_USER
    assert outputs.get("success") is True
    assert outputs.get("active") is True
    assert outputs.get("id") == "mock_id"
    assert outputs.get("username") == "mock_user_name"
    assert outputs.get("details", {}).get("first_name") == "mock_first_name"
    assert outputs.get("details", {}).get("last_name") == "mock_last_name"


def test_get_user_command__non_existing_user(mocker):
    """
    Given:
        - A ServiceNow IAM client object
        - A user-profile argument that contains an email a user
    When:
        - The user does not exist in ServiceNow
        - Calling function get_user_command
    Then:
        - Ensure the resulted User Profile object holds information about an unsuccessful result.
    """
    client = mock_client()
    args = {"user-profile": {"email": "testdemisto2@paloaltonetworks.com"}}

    mocker.patch.object(client, "get_user", return_value=None)

    user_profile = get_user_command(client, args, "mapper_in", "mapper_out")
    outputs = get_outputs_from_user_profile(user_profile)

    assert outputs.get("action") == IAMActions.GET_USER
    assert outputs.get("success") is False
    assert outputs.get("errorCode") == IAMErrors.USER_DOES_NOT_EXIST[0]
    assert outputs.get("errorMessage") == IAMErrors.USER_DOES_NOT_EXIST[1]


def test_get_user_command__bad_response(mocker):
    """
    Given:
        - A ServiceNow IAM client object
        - A user-profile argument that contains an email of a non-existing user in ServiceNow
    When:
        - Calling function get_user_command
        - A bad response (500) is returned from ServiceNow's API
    Then:
        - Ensure the resulted User Profile object holds information about the bad response.
    """
    import demistomock as demisto

    client = mock_client()
    args = {"user-profile": {"email": "testdemisto2@paloaltonetworks.com"}}

    bad_response = Response()
    bad_response.status_code = 500
    bad_response._content = b'{"error": {"detail": "details", "message": "message"}}'

    mocker.patch.object(demisto, "error")
    mocker.patch.object(Session, "request", return_value=bad_response)

    user_profile = get_user_command(client, args, "mapper_in", "mapper_out")
    outputs = get_outputs_from_user_profile(user_profile)

    assert outputs.get("action") == IAMActions.GET_USER
    assert outputs.get("success") is False
    assert outputs.get("errorCode") == 500
    assert outputs.get("errorMessage") == "message: details"


def test_create_user_command__success(mocker):
    """
    Given:
        - A ServiceNow IAM client object
        - A user-profile argument that contains an email of a non-existing user in ServiceNow
    When:
        - Calling function create_user_command
    Then:
        - Ensure a User Profile object with the user data is returned
    """
    client = mock_client()
    args = {"user-profile": {"email": "testdemisto2@paloaltonetworks.com"}}

    mocker.patch.object(client, "get_user", return_value=None)
    mocker.patch.object(client, "create_user", return_value=SERVICENOW_USER_OUTPUT)

    user_profile = create_user_command(
        client, args, "mapper_out", is_command_enabled=True, is_update_enabled=False, is_enable_enabled=False
    )
    outputs = get_outputs_from_user_profile(user_profile)

    assert outputs.get("action") == IAMActions.CREATE_USER
    assert outputs.get("success") is True
    assert outputs.get("active") is True
    assert outputs.get("id") == "mock_id"
    assert outputs.get("username") == "mock_user_name"
    assert outputs.get("details", {}).get("first_name") == "mock_first_name"
    assert outputs.get("details", {}).get("last_name") == "mock_last_name"


def test_create_user_command__user_already_exists(mocker):
    """
    Given:
        - A ServiceNow IAM client object
        - A user-profile argument that contains an email of a user
    When:
        - The user already exists in ServiceNow and disabled
        - allow-enable argument is false
        - Calling function create_user_command
    Then:
        - Ensure the command is considered successful and the user is still disabled
    """
    client = mock_client()
    args = {"user-profile": {"email": "testdemisto2@paloaltonetworks.com"}, "allow-enable": "false"}

    mocker.patch.object(client, "get_user", return_value=SERVICENOW_DISABLED_USER_OUTPUT)
    mocker.patch.object(client, "update_user", return_value=SERVICENOW_DISABLED_USER_OUTPUT)

    user_profile = create_user_command(
        client, args, "mapper_out", is_command_enabled=True, is_update_enabled=True, is_enable_enabled=True
    )
    outputs = get_outputs_from_user_profile(user_profile)

    assert outputs.get("action") == IAMActions.UPDATE_USER
    assert outputs.get("success") is True
    assert outputs.get("active") is False
    assert outputs.get("id") == "mock_id"
    assert outputs.get("username") == "mock_user_name"
    assert outputs.get("details", {}).get("first_name") == "mock_first_name"
    assert outputs.get("details", {}).get("last_name") == "mock_last_name"


def test_update_user_command__non_existing_user(mocker):
    """
    Given:
        - A ServiceNow IAM client object
        - A user-profile argument that contains user data
    When:
        - The user does not exist in ServiceNow
        - create-if-not-exists parameter is checked
        - Create User command is enabled
        - Calling function update_user_command
    Then:
        - Ensure the create action is executed
        - Ensure a User Profile object with the user data is returned
    """
    client = mock_client()
    args = {"user-profile": {"email": "testdemisto2@paloaltonetworks.com", "givenname": "mock_first_name"}}

    mocker.patch.object(client, "get_user", return_value=None)
    mocker.patch.object(client, "create_user", return_value=SERVICENOW_USER_OUTPUT)

    user_profile = update_user_command(
        client,
        args,
        "mapper_out",
        is_command_enabled=True,
        is_enable_enabled=False,
        is_create_user_enabled=True,
        create_if_not_exists=True,
    )
    outputs = get_outputs_from_user_profile(user_profile)

    assert outputs.get("action") == IAMActions.CREATE_USER
    assert outputs.get("success") is True
    assert outputs.get("active") is True
    assert outputs.get("id") == "mock_id"
    assert outputs.get("username") == "mock_user_name"
    assert outputs.get("details", {}).get("first_name") == "mock_first_name"
    assert outputs.get("details", {}).get("last_name") == "mock_last_name"


def test_update_user_command__command_is_disabled(mocker):
    """
    Given:
        - A ServiceNow IAM client object
        - A user-profile argument that contains user data
    When:
        - Update User command is disabled
        - Calling function update_user_command
    Then:
        - Ensure the command is considered successful and skipped
    """
    client = mock_client()
    args = {"user-profile": {"email": "testdemisto2@paloaltonetworks.com", "givenname": "mock_first_name"}}

    mocker.patch.object(client, "get_user", return_value=None)
    mocker.patch.object(IAMUserProfile, "map_object", return_value={})
    mocker.patch.object(client, "update_user", return_value=SERVICENOW_USER_OUTPUT)

    user_profile = update_user_command(
        client,
        args,
        "mapper_out",
        is_command_enabled=False,
        is_enable_enabled=False,
        is_create_user_enabled=False,
        create_if_not_exists=False,
    )
    outputs = get_outputs_from_user_profile(user_profile)

    assert outputs.get("action") == IAMActions.UPDATE_USER
    assert outputs.get("success") is True
    assert outputs.get("skipped") is True
    assert outputs.get("reason") == "Command is disabled."


def test_update_user_command__allow_enable(mocker):
    """
    Given:
        - An ServiceNow IAM client object
        - A user-profile argument that contains user data
    When:
        - The user is disabled in ServiceNow
        - allow-enable argument is true
        - Calling function update_user_command
    Then:
        - Ensure the user is enabled at the end of the command execution.
    """
    client = mock_client()
    args = {
        "user-profile": {"email": "testdemisto2@paloaltonetworks.com", "givenname": "mock_first_name"},
        "allow-enable": "true",
    }

    mocker.patch.object(client, "get_user", return_value=SERVICENOW_DISABLED_USER_OUTPUT)
    mocker.patch.object(client, "update_user", return_value=SERVICENOW_USER_OUTPUT)

    user_profile = update_user_command(
        client,
        args,
        "mapper_out",
        is_command_enabled=True,
        is_enable_enabled=True,
        is_create_user_enabled=False,
        create_if_not_exists=False,
    )
    outputs = get_outputs_from_user_profile(user_profile)

    assert outputs.get("action") == IAMActions.UPDATE_USER
    assert outputs.get("success") is True
    assert outputs.get("active") is True
    assert outputs.get("id") == "mock_id"
    assert outputs.get("username") == "mock_user_name"
    assert outputs.get("details", {}).get("first_name") == "mock_first_name"
    assert outputs.get("details", {}).get("last_name") == "mock_last_name"


def test_disable_user_command__non_existing_user(mocker):
    """
    Given:
        - A ServiceNow IAM client object
        - A user-profile argument that contains an email of a user
    When:
        - create-if-not-exists parameter is unchecked
        - The user does not exist in ServiceNow
        - Calling function disable_user_command
    Then:
        - Ensure the command is considered successful and skipped
    """
    client = mock_client()
    args = {"user-profile": {"email": "testdemisto2@paloaltonetworks.com"}}

    mocker.patch.object(client, "get_user", return_value=None)

    user_profile = disable_user_command(client, args, is_command_enabled=True, mapper_out="mapper_out")
    outputs = get_outputs_from_user_profile(user_profile)

    assert outputs.get("action") == IAMActions.DISABLE_USER
    assert outputs.get("success") is True
    assert outputs.get("skipped") is True
    assert outputs.get("reason") == IAMErrors.USER_DOES_NOT_EXIST[1]


def test_get_mapping_fields_command(mocker):
    """
    Given:
        - A ServiceNow IAM client object
    When:
        - ServiceNow user schema contains the fields 'field1' and 'field2'
        - Calling function get_mapping_fields_command
    Then:
        - Ensure a GetMappingFieldsResponse object that contains the ServiceNow fields is returned
    """
    client = mock_client()
    mocker.patch.object(client, "get_service_now_fields", return_value={"field1": "desc1", "field2": "desc2"})

    mapping_response = get_mapping_fields_command(client)
    mapping = mapping_response.extract_mapping()

    assert mapping.get(IAMUserProfile.DEFAULT_INCIDENT_TYPE, {}).get("field1") == "desc1"
    assert mapping.get(IAMUserProfile.DEFAULT_INCIDENT_TYPE, {}).get("field2") == "desc2"