SysAid

SysAid is a robust IT management system designed to meet all of the needs of an IT department.

Case Management · SysAid

Configuration parameters

  • url — Server URL (required)
  • credentials — Username (required)
  • insecure — Trust any certificate (not secure)
  • proxy — Use system proxy settings
  • incidentType — Incident type
  • max_fetch — Maximum number of incidents to fetch
  • isFetch — Fetch incidents
  • first_fetch — First fetch time interval
  • fetch_types — Fetch types
  • included_statuses — Included statuses
  • include_archived — Include Archived
  • use_classic_date_format — Use SysAid Classic Date Format

Commands (18)

  • sysaid-asset-list

    List all assets or get a specific asset by ID. Cortex XSOAR recommends filtering the results by the desired fields.

  • sysaid-asset-search

    Get information about a specific asset. Cortex XSOAR recommends filtering the results by the desired fields.

  • sysaid-filter-list

    List all filters. Cortex XSOAR recommends filtering the results by the desired fields.

  • sysaid-service-record-add-note

    Add a note to a service record.

  • sysaid-service-record-attach-file

    Add an attachment to a service record.

  • sysaid-service-record-close

    Close a service record. Sets the service record status to the default Close status, as defined in the Help Desk settings.

  • sysaid-service-record-create

    Create a new service record and return the newly created service record. The valid statuses can be retrieved using the "sysaid-table-list" command. Cortex XSOAR recommends filtering the results by the desired fields.

  • sysaid-service-record-delete

    Delete one or more service records.

  • sysaid-service-record-delete-file

    Delete an attachment from a service record.

  • sysaid-service-record-get

    Returns the information for the specified service record.

  • sysaid-service-record-get-file

    Download an attachment to a service record.

  • sysaid-service-record-list

    List all service requests. Cortex XSOAR recommends filtering the results by the desired fields.

  • sysaid-service-record-search

    Search by a query through all service records. Cortex XSOAR recommends filtering the results by the desired fields.

  • sysaid-service-record-template-get

    Gets the template of a service record. Cortex XSOAR recommends filtering the results by the desired fields.

  • sysaid-service-record-update

    The valid statuses can be retrieved using the "sysaid-table-list" command.

  • sysaid-table-list

    Retrieve all lists (tables) related to a specific entity, or a specific list from an entity.

  • sysaid-user-list

    Get list of users in SysAid. Cortex XSOAR recommends filtering the results by the desired fields.

  • sysaid-user-search

    Get information about a specific asset. Cortex XSOAR recommends filtering the results by the desired fields.