SysAid
SysAid is a robust IT management system designed to meet all of the needs of an IT department.
Case Management · SysAid
Details
| ID | SysAid |
|---|---|
| Provider | SysAid Technologies |
| Category | Case Management |
| From Version | 6.0.0 |
| Docker Image | demisto/python3:3.12.13.10116658 |
| Supported Modules | Agentix XSIAM |
README
SysAid is a robust IT management system designed to meet all of the needs of an IT department.
This integration was integrated and tested with version 21.4.44 of SysAid.
Configure SysAid in Cortex
| Parameter | Description | Required |
|---|---|---|
| Server URL | True | |
| Username | True | |
| Password | True | |
| Trust any certificate (not secure) | False | |
| Use system proxy settings | False | |
| Incident type | False | |
| Maximum number of incidents to fetch | Maximum is limited to 200. | False |
| Fetch incidents | False | |
| First fetch time interval | False | |
| Fetch types | Choose which service record type to fetch - incidents, requests, problems, changes, or all. | False |
| Included statuses | A comma separated list of statuses to return. Default value includes “open classes”. You may add/remove statuses according to your needs. The list of status numbers and their values can be retrieved by running the “sysaid-table-list” command with the “list_id=status” argument. | False |
| Include Archived | False | |
| Use SysAid Classic Date Format | For SysAid Classic instances only (older versions that do not return ISO 8601 format timestamps). Enable this option to ensure correct timestamp parsing. Both American and European formats are supported. | False |
Commands
You can execute these commands from the CLI, as part of an automation, or in a playbook.
After you successfully execute a command, a DBot message appears in the War Room with the command details.
sysaid-table-list
Retrieve all lists (tables) related to a specific entity, or a specific list from an entity.
Base Command
sysaid-table-list
Input
| Argument Name | Description | Required |
|---|---|---|
| entity | A SysAid entity by which to retrieve the available lists. Defaults to service record. Options are: sr - Service record related lists, asset - Asset related lists, user - User related lists, ci - CI related lists, company - Company related lists, action_item - Action item related lists, project - Service record Sub Tabs lists, task - Task related lists, catalog - Catalog related lists, software - Software related lists, sr_activity - Service Record activity related lists, supplier - Supplier related lists, task_activity - Task activity related lists, user_groups - User Group related lists. Possible values are: sr, asset, user, ci, company, action_item, project, task, catalog, software, sr_activity, supplier, task_activity, user_groups. | Optional |
| entity_id | The entity’s ID. For example, in service record Form lists, send the service record ID to populate additional filters on the lists. For example, the responsibility list may be filtered by the admin group of the service record. | Optional |
| entity_type | Numeric. For example, in sr entity, send the sr_type ID, for ci entity, send the ci type ID (for retrieving the list of CI sub-types). | Optional |
| list_id | Desired list ID. | Optional |
| key | Relevant for users/groups related fields. Defines whether to use the ID or the name as the key for each value in the result. Available values are “name” or “id”. Defaults to “id”. Possible values are: id, name. | Optional |
| fields | A comma separated list of fields to return. Available fields are: id (always returned), caption, and values. | Optional |
Context Output
| Path | Type | Description |
|---|---|---|
| SysAid.List.id | String | The ID of the list. |
| SysAid.List.caption | String | The caption of the list. |
| SysAid.List.values | String | The values of the list. |
Command example
!sysaid-table-list list_id=known_error
Context Example
{
"SysAid": {
"List": {
"caption": "Known Error",
"id": "known_error",
"values": [
{
"caption": "Production",
"id": "P"
},
{
"caption": "Development",
"id": "D"
},
{
"caption": "No",
"id": "N"
}
]
}
}
}
Human Readable Output
List ID known_error Results
Id Caption Values known_error Known Error {‘id’: ‘P’, ‘caption’: ‘Production’},
{‘id’: ‘D’, ‘caption’: ‘Development’},
{‘id’: ‘N’, ‘caption’: ‘No’}
sysaid-asset-list
List all assets or get a specific asset by ID. Cortex recommends filtering the results by the desired fields.
Base Command
sysaid-asset-list
Input
| Argument Name | Description | Required |
|---|---|---|
| asset_id | The ID of the asset to return. | Optional |
| fields | Comma separated list of fields to return to context data. The valid fields can be retrieved using the “sysaid-table-list” command with the “entity=asset” argument. You can send “all” for debugging purposes. | Required |
| page_number | Index of the page of results to retrieve. Default is 1. | Optional |
| page_size | The number of assets to return on a page. Default is 100. | Optional |
Context Output
| Path | Type | Description |
|---|---|---|
| SysAid.Asset.id | String | The ID of the asset. |
| SysAid.Asset.name | String | The name of the asset. |
| SysAid.Asset.info | String | The info of the asset. |
Command example
!sysaid-asset-list fields=all
Context Example
{
"SysAid": {
"Asset": [
{
"group": "\\",
"id": "0A-3E-E9-13-2B-E4",
"info": [
{
"key": "cust_list1",
"keyCaption": "Asset Custom List 1",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "hdd_total_space",
"keyCaption": "HDD Total Space",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "last_boot",
"keyCaption": "Last Boot",
"value": 1643281586000,
"valueCaption": "2022-01-27 11:06:26.0",
"valueClass": ""
},
{
"key": "software",
"keyCaption": "Software",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "os_service_pack",
"keyCaption": "Service Pack",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "child_assets",
"keyCaption": "Child Assets",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "device_ownership",
"keyCaption": "Ownership",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "collection_type",
"keyCaption": "Source",
"value": 2,
"valueCaption": "Agent",
"valueClass": ""
},
{
"key": "building",
"keyCaption": "Building",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "Asset Custom List 2",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "supplier",
"keyCaption": "Supplier",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "model",
"keyCaption": "Model",
"value": "t3.large",
"valueCaption": "t3.large",
"valueClass": ""
},
{
"key": "designated_rds",
"keyCaption": "RDS",
"value": "SysAid Server",
"valueCaption": "",
"valueClass": ""
},
{
"key": "warranty_expiration",
"keyCaption": "Warranty Expiration",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "hardware",
"keyCaption": "Hardware",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "patches",
"keyCaption": "Patch Management List",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "cpu_speed",
"keyCaption": "CPU Speed",
"value": "2500",
"valueCaption": "2500",
"valueClass": ""
},
{
"key": "external_serial",
"keyCaption": "External Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "monitoring",
"keyCaption": "Monitoring",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "version",
"keyCaption": "Version",
"value": 7,
"valueCaption": "7",
"valueClass": ""
},
{
"key": "missing_patches_list",
"keyCaption": "Missing Patches List",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "rc",
"keyCaption": "RC",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "device_phone_number",
"keyCaption": "Phone Number",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_adapter",
"keyCaption": "Display Adapter",
"value": "Microsoft Basic Display Adapter",
"valueCaption": "Microsoft Basic Display Adapter",
"valueClass": ""
},
{
"key": "os_type",
"keyCaption": "Operating System Type",
"value": "Windows Server 2019 Datacenter ServerDatacenter",
"valueCaption": "Windows Server 2019 Datacenter ServerDatacenter",
"valueClass": ""
},
{
"key": "pending_patches",
"keyCaption": "Pending Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "purchase_date",
"keyCaption": "Purchase Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "vpro",
"keyCaption": "vPro",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "free_mem_banks",
"keyCaption": "Free Memory Banks",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "attachments",
"keyCaption": "Attachments",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "activity",
"keyCaption": "Activity Log",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "packets_out",
"keyCaption": "Bytes out",
"value": 0,
"valueCaption": "0.0",
"valueClass": ""
},
{
"key": "approved_patches",
"keyCaption": "Approved Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "availability",
"keyCaption": "Availability",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cpu_count",
"keyCaption": "CPU Count",
"value": "1",
"valueCaption": "1",
"valueClass": ""
},
{
"key": "manufacturer",
"keyCaption": "Manufacturer",
"value": "Amazon EC2",
"valueCaption": "Amazon EC2",
"valueClass": ""
},
{
"key": "missing_patches",
"keyCaption": "Missing Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "snmp_cust_text_20",
"keyCaption": "Snmp Custom Text 20",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "update_time",
"keyCaption": "Update Time",
"value": 1647220040293,
"valueCaption": "03/13/2022 08:07:20 PM",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "Asset Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "hdd_total_free_space",
"keyCaption": "HDD Total Free Space",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "cpu_model",
"keyCaption": "CPU Model",
"value": "Xeon Platinum 8175M",
"valueCaption": "Xeon Platinum 8175M",
"valueClass": ""
},
{
"key": "purchase_cost",
"keyCaption": "Purchase Cost",
"value": 0,
"valueCaption": "0.0",
"valueClass": ""
},
{
"key": "freespace",
"keyCaption": "Free Space",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "patch_enabled",
"keyCaption": "Patch Management",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "last_maintenance",
"keyCaption": "Last Maintenance",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ci",
"keyCaption": "CI Attachment",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "",
"valueClass": ""
},
{
"key": "os_version",
"keyCaption": "Operating System Version",
"value": "10.0.17763 Multiprocessor Free",
"valueCaption": "10.0.17763 Multiprocessor Free",
"valueClass": ""
},
{
"key": "display",
"keyCaption": "Display",
"value": "Microsoft Basic Display Adapter adapter, Generic Non-PnP Monitor monitor.",
"valueCaption": "Microsoft Basic Display Adapter adapter, Generic Non-PnP Monitor monitor.",
"valueClass": ""
},
{
"key": "onlineUsers",
"keyCaption": "Online Users",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "hdd_total_used_space",
"keyCaption": "HDD Total Used Space",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "Asset Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "Asset Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cpu_vendor",
"keyCaption": "CPU Vendor",
"value": "Intel Corporation",
"valueCaption": "Intel Corporation",
"valueClass": ""
},
{
"key": "last_patch_time",
"keyCaption": "Last Patch",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "settings_id",
"keyCaption": "Agent Settings",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "account_id",
"keyCaption": "Account",
"value": "paloaltonetworks_trial",
"valueCaption": "paloaltonetworks_trial",
"valueClass": ""
},
{
"key": "changeSR_patches",
"keyCaption": "Change SR Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "monitor_serial",
"keyCaption": "Monitor Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "disable",
"keyCaption": "Disabled",
"value": "N",
"valueCaption": "N",
"valueClass": ""
},
{
"key": "os_name",
"keyCaption": "OS Name",
"value": "Windows Server 2019 Datacenter ServerDatacenter",
"valueCaption": "Windows Server 2019 Datacenter ServerDatacenter",
"valueClass": ""
},
{
"key": "mem_banks",
"keyCaption": "Total Memory Banks",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "last_access",
"keyCaption": "Last Access Time",
"value": 1647793045000,
"valueCaption": "2022-03-20 16:17:25.0",
"valueClass": ""
},
{
"key": "failed_patches",
"keyCaption": "Failed Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "disks_count",
"keyCaption": "Storage Devices",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "device_home_carrier",
"keyCaption": "Home Carrier",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_type",
"keyCaption": "Type",
"value": "Server",
"valueCaption": "Server",
"valueClass": ""
},
{
"key": "hdd_count",
"keyCaption": "HDD count",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "mouse",
"keyCaption": "Mouse",
"value": "PS/2 Compatible Mouse",
"valueCaption": "PS/2 Compatible Mouse",
"valueClass": ""
},
{
"key": "display_resolution",
"keyCaption": "Display Resolution",
"value": "1024x768",
"valueCaption": "1024x768",
"valueClass": ""
},
{
"key": "company_serial",
"keyCaption": "Company Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "links",
"keyCaption": "Links",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "bios_type",
"keyCaption": "BIOS Type",
"value": "AMAZON - 1",
"valueCaption": "AMAZON - 1",
"valueClass": ""
},
{
"key": "maintenance_supplier",
"keyCaption": "Support provider",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "installed_patches",
"keyCaption": "Installed Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "device_status",
"keyCaption": "Status",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "Asset Custom Int 2",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "Asset Custom Int 1",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "Asset Custom Date 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "getLogs",
"keyCaption": "Get Logs",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "03/13/2022 08:07:20 PM",
"valueClass": ""
},
{
"key": "occupied_mem_banks",
"keyCaption": "Occupied Memory Banks",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "cpu",
"keyCaption": "CPU",
"value": "1 x Intel Corporation Xeon Platinum 8175M 2.5 Ghz.",
"valueCaption": "1 x Intel Corporation Xeon Platinum 8175M 2.5 Ghz.",
"valueClass": ""
},
{
"key": "packets_in",
"keyCaption": "Bytes in",
"value": 0,
"valueCaption": "0.0",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "Asset Custom Date 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "history",
"keyCaption": "History",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "helpdesk",
"keyCaption": "Service Desk",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "users",
"keyCaption": "Users",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_11",
"keyCaption": "Snmp Custom Text 11",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_10",
"keyCaption": "Snmp Custom Text 10",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "device_icc",
"keyCaption": "ICC",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "catalog_number",
"keyCaption": "Catalog number",
"value": "t3.large",
"valueCaption": "t3.large Amazon EC2 Server",
"valueClass": ""
},
{
"key": "location_idx",
"keyCaption": "Location",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_17",
"keyCaption": "Snmp Custom Text 17",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_16",
"keyCaption": "Snmp Custom Text 16",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_19",
"keyCaption": "Snmp Custom Text 19",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_18",
"keyCaption": "Snmp Custom Text 18",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_13",
"keyCaption": "Snmp Custom Text 13",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_12",
"keyCaption": "Snmp Custom Text 12",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_15",
"keyCaption": "Snmp Custom Text 15",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_14",
"keyCaption": "Snmp Custom Text 14",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "relation_graph",
"keyCaption": "CI Relations Graph",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "policy_id",
"keyCaption": "Patch Management Policy",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
"keyCaption": "Description",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "parent_asset",
"keyCaption": "Parent Asset",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "storage",
"keyCaption": "Storage",
"value": "100 Gb",
"valueCaption": "100 Gb",
"valueClass": ""
},
{
"key": "network",
"keyCaption": "Network",
"value": "Host EC2AMAZ-S0GM752@UnknownAdapter Amazon Elastic Network Adapter, IP Address 172.31.12.179",
"valueCaption": "Host EC2AMAZ-S0GM752@UnknownAdapter Amazon Elastic Network Adapter, IP Address 172.31.12.179",
"valueClass": ""
},
{
"key": "mem",
"keyCaption": "Memory",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "mac_address",
"keyCaption": "MAC Address",
"value": "0A:3E:E9:13:2B:E4 (fe80::938:a6b0:f84e:180d%7,172.31.12.179)",
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"key": "description",
"keyCaption": "Description",
"value": "Test LP",
"valueCaption": "Test LP",
"valueClass": ""
},
{
"key": "parent_asset",
"keyCaption": "Parent Asset",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "storage",
"keyCaption": "Storage",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "network",
"keyCaption": "Network",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "mem",
"keyCaption": "Memory",
"value": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueCaption": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueClass": ""
},
{
"key": "mac_address",
"keyCaption": "MAC Address",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_memory",
"keyCaption": "Display Memory",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "floor",
"keyCaption": "Floor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "denied_patches",
"keyCaption": "Denied Patches",
"value": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueCaption": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueClass": ""
},
{
"key": "snmp_cust_text_5",
"keyCaption": "Snmp Custom Text 5",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "registry",
"keyCaption": "Registry Values",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_6",
"keyCaption": "Snmp Custom Text 6",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "printers",
"keyCaption": "Printers",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_3",
"keyCaption": "Snmp Custom Text 3",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cubic",
"keyCaption": "Cubic",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_4",
"keyCaption": "Snmp Custom Text 4",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "os",
"keyCaption": "Operating System",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_1",
"keyCaption": "Snmp Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_2",
"keyCaption": "Snmp Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "memory_physical",
"keyCaption": "Memory",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "monitor",
"keyCaption": "Monitor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "os_serial",
"keyCaption": "OS Serial",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ip_address",
"keyCaption": "IP Address",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "software_products",
"keyCaption": "Software Products",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "agent_version",
"keyCaption": "SysAid agent version",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "linkedItems",
"keyCaption": "Links to other Items",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "serial",
"keyCaption": "Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "collection_params",
"keyCaption": "Snmp Params",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "disks_size",
"keyCaption": "Storage Capacity",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "device_current_carrier",
"keyCaption": "Current Carrier",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_9",
"keyCaption": "Snmp Custom Text 9",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "last_scan_time",
"keyCaption": "Last Scan",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_7",
"keyCaption": "Snmp Custom Text 7",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_8",
"keyCaption": "Snmp Custom Text 8",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "username",
"keyCaption": "Owner",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
}
],
"name": "Test LP"
}
]
}
}
Human Readable Output
Showing 100 results from page 1:
Asset Results
Id Name Info 0A-3E-E9-13-2B-E4 EC2AMAZ-S0GM752 Model: t3.large 5171019c-fa80-4905-a577-c95eb518de90 Test Phone Model: Galaxy S22,
Description: Test smartphone93c18412-a672-4a3d-8b02-6f91ee963918 Test LP Model: Dell Inspirion 3556,
Description: Test LP
sysaid-asset-search
Get information about a specific asset. Cortex recommends filtering the results by the desired fields.
Base Command
sysaid-asset-search
Input
| Argument Name | Description | Required |
|---|---|---|
| query | The search criteria. | Required |
| fields | Comma separated list of fields to return to context data. The valid fields can be retrieved using the “sysaid-table-list” command with the “entity=asset” argument. You can send “all” for debugging purposes. | Required |
| page_size | The number of assets to return on a page. Default is 100. | Optional |
| page_number | Index of the page of results to retrieve. Default is 1. | Optional |
Context Output
| Path | Type | Description |
|---|---|---|
| SysAid.Asset.id | String | The ID of the asset. |
| SysAid.Asset.name | String | The name of the asset. |
| SysAid.Asset.info | String | The info of the asset. |
Command example
!sysaid-asset-search query=Test fields=all
Context Example
{
"SysAid": {
"Asset": [
{
"group": "\\",
"id": "5171019c-fa80-4905-a577-c95eb518de90",
"info": [
{
"key": "cust_list1",
"keyCaption": "Asset Custom List 1",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "hdd_total_space",
"keyCaption": "HDD Total Space",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "last_boot",
"keyCaption": "Last Boot",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "software",
"keyCaption": "Software",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "os_service_pack",
"keyCaption": "Service Pack",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "child_assets",
"keyCaption": "Child Assets",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "device_ownership",
"keyCaption": "Ownership",
"value": 2,
"valueCaption": "Corporate Owned",
"valueClass": ""
},
{
"key": "collection_type",
"keyCaption": "Source",
"value": 3,
"valueCaption": "Manual",
"valueClass": ""
},
{
"key": "building",
"keyCaption": "Building",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "Asset Custom List 2",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "supplier",
"keyCaption": "Supplier",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "model",
"keyCaption": "Model",
"value": "Galaxy S22",
"valueCaption": "Galaxy S22",
"valueClass": ""
},
{
"key": "designated_rds",
"keyCaption": "RDS",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "warranty_expiration",
"keyCaption": "Warranty Expiration",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "hardware",
"keyCaption": "Hardware",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "patches",
"keyCaption": "Patch Management List",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "cpu_speed",
"keyCaption": "CPU Speed",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "external_serial",
"keyCaption": "External Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "monitoring",
"keyCaption": "Monitoring",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "version",
"keyCaption": "Version",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "missing_patches_list",
"keyCaption": "Missing Patches List",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "rc",
"keyCaption": "RC",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "device_phone_number",
"keyCaption": "Phone Number",
"value": "+123456789",
"valueCaption": "+123456789",
"valueClass": ""
},
{
"key": "display_adapter",
"keyCaption": "Display Adapter",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "os_type",
"keyCaption": "Operating System Type",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "pending_patches",
"keyCaption": "Pending Patches",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "purchase_date",
"keyCaption": "Purchase Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "vpro",
"keyCaption": "vPro",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "free_mem_banks",
"keyCaption": "Free Memory Banks",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "attachments",
"keyCaption": "Attachments",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "activity",
"keyCaption": "Activity Log",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "packets_out",
"keyCaption": "Bytes out",
"value": 0,
"valueCaption": "0.0",
"valueClass": ""
},
{
"key": "approved_patches",
"keyCaption": "Approved Patches",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "availability",
"keyCaption": "Availability",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cpu_count",
"keyCaption": "CPU Count",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "manufacturer",
"keyCaption": "Manufacturer",
"value": "Samsung",
"valueCaption": "Samsung",
"valueClass": ""
},
{
"key": "missing_patches",
"keyCaption": "Missing Patches",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "snmp_cust_text_20",
"keyCaption": "Snmp Custom Text 20",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "update_time",
"keyCaption": "Update Time",
"value": 1646661843140,
"valueCaption": "03/07/2022 09:04:03 AM",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "Asset Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "hdd_total_free_space",
"keyCaption": "HDD Total Free Space",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "cpu_model",
"keyCaption": "CPU Model",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "purchase_cost",
"keyCaption": "Purchase Cost",
"value": 0,
"valueCaption": "0.0",
"valueClass": ""
},
{
"key": "freespace",
"keyCaption": "Free Space",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "patch_enabled",
"keyCaption": "Patch Management",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "last_maintenance",
"keyCaption": "Last Maintenance",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ci",
"keyCaption": "CI Attachment",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "",
"valueClass": ""
},
{
"key": "os_version",
"keyCaption": "Operating System Version",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "display",
"keyCaption": "Display",
"value": " adapter",
"valueCaption": " adapter",
"valueClass": ""
},
{
"key": "onlineUsers",
"keyCaption": "Online Users",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "hdd_total_used_space",
"keyCaption": "HDD Total Used Space",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "Asset Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "Asset Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cpu_vendor",
"keyCaption": "CPU Vendor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "last_patch_time",
"keyCaption": "Last Patch",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "settings_id",
"keyCaption": "Agent Settings",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "account_id",
"keyCaption": "Account",
"value": "paloaltonetworks_trial",
"valueCaption": "paloaltonetworks_trial",
"valueClass": ""
},
{
"key": "changeSR_patches",
"keyCaption": "Change SR Patches",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "monitor_serial",
"keyCaption": "Monitor Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "disable",
"keyCaption": "Disabled",
"value": "N",
"valueCaption": "N",
"valueClass": ""
},
{
"key": "os_name",
"keyCaption": "OS Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "mem_banks",
"keyCaption": "Total Memory Banks",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "last_access",
"keyCaption": "Last Access Time",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "failed_patches",
"keyCaption": "Failed Patches",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "disks_count",
"keyCaption": "Storage Devices",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "device_home_carrier",
"keyCaption": "Home Carrier",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_type",
"keyCaption": "Type",
"value": "PDA",
"valueCaption": "PDA",
"valueClass": ""
},
{
"key": "hdd_count",
"keyCaption": "HDD count",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "mouse",
"keyCaption": "Mouse",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_resolution",
"keyCaption": "Display Resolution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "company_serial",
"keyCaption": "Company Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "links",
"keyCaption": "Links",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "bios_type",
"keyCaption": "BIOS Type",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "maintenance_supplier",
"keyCaption": "Support provider",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "installed_patches",
"keyCaption": "Installed Patches",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "device_status",
"keyCaption": "Status",
"value": 2,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "Asset Custom Int 2",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "Asset Custom Int 1",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "Asset Custom Date 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "getLogs",
"keyCaption": "Get Logs",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "03/07/2022 09:04:03 AM",
"valueClass": ""
},
{
"key": "occupied_mem_banks",
"keyCaption": "Occupied Memory Banks",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cpu",
"keyCaption": "CPU",
"value": "0 x 0 Mhz.",
"valueCaption": "0 x 0 Mhz.",
"valueClass": ""
},
{
"key": "packets_in",
"keyCaption": "Bytes in",
"value": 0,
"valueCaption": "0.0",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "Asset Custom Date 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "history",
"keyCaption": "History",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "helpdesk",
"keyCaption": "Service Desk",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "users",
"keyCaption": "Users",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_11",
"keyCaption": "Snmp Custom Text 11",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_10",
"keyCaption": "Snmp Custom Text 10",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "device_icc",
"keyCaption": "ICC",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "catalog_number",
"keyCaption": "Catalog number",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location_idx",
"keyCaption": "Location",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_17",
"keyCaption": "Snmp Custom Text 17",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_16",
"keyCaption": "Snmp Custom Text 16",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_19",
"keyCaption": "Snmp Custom Text 19",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_18",
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"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_19",
"keyCaption": "Snmp Custom Text 19",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_18",
"keyCaption": "Snmp Custom Text 18",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_13",
"keyCaption": "Snmp Custom Text 13",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_12",
"keyCaption": "Snmp Custom Text 12",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_15",
"keyCaption": "Snmp Custom Text 15",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_14",
"keyCaption": "Snmp Custom Text 14",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "relation_graph",
"keyCaption": "CI Relations Graph",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "policy_id",
"keyCaption": "Patch Management Policy",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
"keyCaption": "Description",
"value": "Test LP",
"valueCaption": "Test LP",
"valueClass": ""
},
{
"key": "parent_asset",
"keyCaption": "Parent Asset",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "storage",
"keyCaption": "Storage",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "network",
"keyCaption": "Network",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "mem",
"keyCaption": "Memory",
"value": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueCaption": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueClass": ""
},
{
"key": "mac_address",
"keyCaption": "MAC Address",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_memory",
"keyCaption": "Display Memory",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "floor",
"keyCaption": "Floor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "denied_patches",
"keyCaption": "Denied Patches",
"value": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueCaption": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueClass": ""
},
{
"key": "snmp_cust_text_5",
"keyCaption": "Snmp Custom Text 5",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "registry",
"keyCaption": "Registry Values",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_6",
"keyCaption": "Snmp Custom Text 6",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "printers",
"keyCaption": "Printers",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_3",
"keyCaption": "Snmp Custom Text 3",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cubic",
"keyCaption": "Cubic",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_4",
"keyCaption": "Snmp Custom Text 4",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "os",
"keyCaption": "Operating System",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_1",
"keyCaption": "Snmp Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_2",
"keyCaption": "Snmp Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "memory_physical",
"keyCaption": "Memory",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "monitor",
"keyCaption": "Monitor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "os_serial",
"keyCaption": "OS Serial",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ip_address",
"keyCaption": "IP Address",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "software_products",
"keyCaption": "Software Products",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "agent_version",
"keyCaption": "SysAid agent version",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "linkedItems",
"keyCaption": "Links to other Items",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "serial",
"keyCaption": "Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "collection_params",
"keyCaption": "Snmp Params",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "disks_size",
"keyCaption": "Storage Capacity",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "device_current_carrier",
"keyCaption": "Current Carrier",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_9",
"keyCaption": "Snmp Custom Text 9",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "last_scan_time",
"keyCaption": "Last Scan",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_7",
"keyCaption": "Snmp Custom Text 7",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_8",
"keyCaption": "Snmp Custom Text 8",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "username",
"keyCaption": "Owner",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
}
],
"name": "Test LP"
}
]
}
}
Human Readable Output
Showing 100 results from page 1:
Asset Results
Id Name Info 5171019c-fa80-4905-a577-c95eb518de90 Test Phone Model: Galaxy S22,
Description: Test smartphone93c18412-a672-4a3d-8b02-6f91ee963918 Test LP Model: Dell Inspirion 3556,
Description: Test LP
sysaid-filter-list
List all filters. Cortex recommends filtering the results by the desired fields.
Base Command
sysaid-filter-list
Input
| Argument Name | Description | Required |
|---|---|---|
| fields | Comma separated list of fields to return to context data. You can send “all” for debugging purposes. | Required |
Context Output
| Path | Type | Description |
|---|---|---|
| SysAid.Filter.id | String | The ID of the filter. |
| SysAid.Filter.type | String | The type of the filter. |
| SysAid.Filter.caption | String | The caption of the filter. |
| SysAid.Filter.values | String | The values of the filter. |
Command example
!sysaid-filter-list fields=all
Context Example
{
"SysAid": {
"Filter": [
{
"caption": "Priority",
"id": "priority",
"metadata": {
"limit": 500,
"offset": 0,
"total": 6
},
"type": "list",
"values": [
{
"caption": "All",
"id": "${list.all}"
},
{
"caption": "Highest",
"id": "1"
},
{
"caption": "Very High",
"id": "2"
},
{
"caption": "High",
"id": "3"
},
{
"caption": "Normal",
"id": "4"
},
{
"caption": "Low",
"id": "5"
}
]
},
{
"caption": "Assigned to",
"id": "responsibility",
"metadata": {
"limit": 500,
"offset": 0,
"total": 1
},
"type": "list",
"values": [
{
"caption": "sysaid-dmst",
"id": "1"
}
]
},
{
"caption": "Status",
"id": "status",
"metadata": {
"limit": 500,
"offset": 0,
"total": 32
},
"type": "list",
"values": [
{
"caption": "Active",
"id": "${list.active}"
},
{
"caption": "All",
"id": "${list.all}"
},
{
"caption": "Closed Class",
"id": "${list.close}"
},
{
"caption": "New",
"id": "1"
},
{
"caption": "Open",
"id": "2"
},
{
"caption": "Closed",
"id": "3"
},
{
"caption": "Verified closed",
"id": "4"
},
{
"caption": "Pending",
"id": "5"
},
{
"caption": "Postponed",
"id": "6"
},
{
"caption": "Deleted",
"id": "7"
},
{
"caption": "Reopened by End User",
"id": "8"
},
{
"caption": "Change opened and being analyzed",
"id": "18"
},
{
"caption": "Change Approved",
"id": "19"
},
{
"caption": "Change Rejected",
"id": "20"
},
{
"caption": "Change Completed",
"id": "21"
},
{
"caption": "Being Analyzed",
"id": "22"
},
{
"caption": "In Approval Process",
"id": "23"
},
{
"caption": "In Implementation",
"id": "24"
},
{
"caption": "In Release",
"id": "25"
},
{
"caption": "Waiting to be closed",
"id": "26"
},
{
"caption": "Problem Identified",
"id": "27"
},
{
"caption": "Problem Solved",
"id": "28"
},
{
"caption": "Closed unresolved problem",
"id": "29"
},
{
"caption": "Analyzing the solution for the problem",
"id": "30"
},
{
"caption": "User Responded",
"id": "31"
},
{
"caption": "Pending Problem resolution",
"id": "32"
},
{
"caption": "Request opened and being analyzed",
"id": "33"
},
{
"caption": "Request Completed",
"id": "34"
},
{
"caption": "Request Rejected",
"id": "35"
},
{
"caption": "Request Cancelled",
"id": "36"
},
{
"caption": "Merge Deleted",
"id": "39"
},
{
"caption": "Merge Closed",
"id": "40"
}
]
},
{
"caption": "Urgency",
"id": "urgency",
"metadata": {
"limit": 500,
"offset": 0,
"total": 6
},
"type": "list",
"values": [
{
"caption": "All",
"id": "${list.all}"
},
{
"caption": "Urgent",
"id": "1"
},
{
"caption": "Very High",
"id": "2"
},
{
"caption": "High",
"id": "3"
},
{
"caption": "Normal",
"id": "4"
},
{
"caption": "Low",
"id": "5"
}
]
},
{
"caption": "Request user",
"id": "request_user",
"metadata": {
"limit": 500,
"offset": 0,
"total": 3
},
"type": "list",
"values": [
{
"caption": "Adi Dmst",
"id": "3"
},
{
"caption": "sysaid-dmst",
"id": "1"
},
{
"caption": "Test User",
"id": "2"
}
]
},
{
"caption": "Category",
"id": "problem_type",
"metadata": {
"limit": 500,
"offset": 0,
"total": 1
},
"type": "nested",
"values": [
{
"caption": "problem_type",
"id": "problem_type",
"values": [
{
"caption": "Application ABC",
"id": "Application ABC",
"values": [
{
"caption": "Administration",
"id": "Application ABC_Administration",
"values": [
{
"caption": "Login/Password problem",
"id": "Application ABC_Administration_Login/Password problem"
},
{
"caption": "Other",
"id": "Application ABC_Administration_Other"
},
{
"caption": "Permission request",
"id": "Application ABC_Administration_Permission request"
},
{
"caption": "Software Upgrade",
"id": "Application ABC_Administration_Software Upgrade"
}
]
},
{
"caption": "Module A",
"id": "Application ABC_Module A",
"values": [
{
"caption": "Error Message",
"id": "Application ABC_Module A_Error Message"
},
{
"caption": "Other",
"id": "Application ABC_Module A_Other"
}
]
},
{
"caption": "Module B",
"id": "Application ABC_Module B",
"values": [
{
"caption": "Error Message",
"id": "Application ABC_Module B_Error Message"
},
{
"caption": "Other",
"id": "Application ABC_Module B_Other"
}
]
},
{
"caption": "Module C",
"id": "Application ABC_Module C",
"values": [
{
"caption": "Error Message",
"id": "Application ABC_Module C_Error Message"
},
{
"caption": "Other",
"id": "Application ABC_Module C_Other"
}
]
}
]
},
{
"caption": "Basic Software",
"id": "Basic Software",
"values": [
{
"caption": "Adobe Reader",
"id": "Basic Software_Adobe Reader",
"values": [
{
"caption": "Does not work properly",
"id": "Basic Software_Adobe Reader_Does not work properly"
},
{
"caption": "How to?",
"id": "Basic Software_Adobe Reader_How to?"
},
{
"caption": "Install/Uninstall Software",
"id": "Basic Software_Adobe Reader_Install/Uninstall Software"
},
{
"caption": "Other",
"id": "Basic Software_Adobe Reader_Other"
},
{
"caption": "Upgrade to newer version",
"id": "Basic Software_Adobe Reader_Upgrade to newer version"
}
]
},
{
"caption": "Office",
"id": "Basic Software_Office",
"values": [
{
"caption": "Does not work properly",
"id": "Basic Software_Office_Does not work properly"
},
{
"caption": "Error Message",
"id": "Basic Software_Office_Error Message"
},
{
"caption": "How to?",
"id": "Basic Software_Office_How to?"
},
{
"caption": "Install/Uninstall Software",
"id": "Basic Software_Office_Install/Uninstall Software"
},
{
"caption": "Other",
"id": "Basic Software_Office_Other"
},
{
"caption": "Upgrade to newer version",
"id": "Basic Software_Office_Upgrade to newer version"
}
]
},
{
"caption": "Other",
"id": "Basic Software_Other",
"values": [
{
"caption": "Does not work properly",
"id": "Basic Software_Other_Does not work properly"
},
{
"caption": "Error Message",
"id": "Basic Software_Other_Error Message"
},
{
"caption": "How to?",
"id": "Basic Software_Other_How to?"
},
{
"caption": "Install/Uninstall Software",
"id": "Basic Software_Other_Install/Uninstall Software"
},
{
"caption": "Upgrade to newer version",
"id": "Basic Software_Other_Upgrade to newer version"
}
]
},
{
"caption": "Outlook",
"id": "Basic Software_Outlook",
"values": [
{
"caption": "Can not send/receive email",
"id": "Basic Software_Outlook_Can not send/receive email"
},
{
"caption": "Does not work properly",
"id": "Basic Software_Outlook_Does not work properly"
},
{
"caption": "Error Message",
"id": "Basic Software_Outlook_Error Message"
},
{
"caption": "How to?",
"id": "Basic Software_Outlook_How to?"
},
{
"caption": "Install/Uninstall Software",
"id": "Basic Software_Outlook_Install/Uninstall Software"
},
{
"caption": "Other",
"id": "Basic Software_Outlook_Other"
},
{
"caption": "Upgrade to newer version",
"id": "Basic Software_Outlook_Upgrade to newer version"
}
]
},
{
"caption": "Patch Approval",
"id": "Basic Software_Patch Approval",
"values": [
{
"caption": " ",
"id": "Basic Software_Patch Approval_ "
}
]
}
]
},
{
"caption": "Data Center",
"id": "Data Center",
"values": [
{
"caption": "Air conditioners",
"id": "Data Center_Air conditioners",
"values": [
{
"caption": "Other",
"id": "Data Center_Air conditioners_Other"
},
{
"caption": "Temperature too high",
"id": "Data Center_Air conditioners_Temperature too high"
}
]
},
{
"caption": "Availability",
"id": "Data Center_Availability",
"values": [
{
"caption": "Other",
"id": "Data Center_Availability_Other"
},
{
"caption": "Shutdown",
"id": "Data Center_Availability_Shutdown"
}
]
},
{
"caption": "Backup robot",
"id": "Data Center_Backup robot",
"values": [
{
"caption": "Error",
"id": "Data Center_Backup robot_Error"
},
{
"caption": "Other",
"id": "Data Center_Backup robot_Other"
}
]
},
{
"caption": "Electricity",
"id": "Data Center_Electricity",
"values": [
{
"caption": "Other",
"id": "Data Center_Electricity_Other"
},
{
"caption": "Power Problem",
"id": "Data Center_Electricity_Power Problem"
}
]
},
{
"caption": "Other",
"id": "Data Center_Other",
"values": [
{
"caption": "Other",
"id": "Data Center_Other_Other"
}
]
},
{
"caption": "UPS",
"id": "Data Center_UPS",
"values": [
{
"caption": "Error",
"id": "Data Center_UPS_Error"
},
{
"caption": "Other",
"id": "Data Center_UPS_Other"
}
]
}
]
},
{
"caption": "ERP",
"id": "ERP",
"values": [
{
"caption": "Administration",
"id": "ERP_Administration",
"values": [
{
"caption": "Login/Password problem",
"id": "ERP_Administration_Login/Password problem"
},
{
"caption": "Other",
"id": "ERP_Administration_Other"
},
{
"caption": "Permission request",
"id": "ERP_Administration_Permission request"
},
{
"caption": "Software Upgrade",
"id": "ERP_Administration_Software Upgrade"
}
]
},
{
"caption": "Finance",
"id": "ERP_Finance",
"values": [
{
"caption": "Error Message",
"id": "ERP_Finance_Error Message"
},
{
"caption": "Other",
"id": "ERP_Finance_Other"
},
{
"caption": "Problem with an invoice",
"id": "ERP_Finance_Problem with an invoice"
}
]
},
{
"caption": "HR",
"id": "ERP_HR",
"values": [
{
"caption": "Can not update Employee data",
"id": "ERP_HR_Can not update Employee data"
},
{
"caption": "Error Message",
"id": "ERP_HR_Error Message"
},
{
"caption": "Other",
"id": "ERP_HR_Other"
}
]
},
{
"caption": "Logistics",
"id": "ERP_Logistics",
"values": [
{
"caption": "Can not perform warehouse Exit",
"id": "ERP_Logistics_Can not perform warehouse Exit"
},
{
"caption": "Error Message",
"id": "ERP_Logistics_Error Message"
},
{
"caption": "Other",
"id": "ERP_Logistics_Other"
}
]
},
{
"caption": "Other Module",
"id": "ERP_Other Module",
"values": [
{
"caption": "Error Message",
"id": "ERP_Other Module_Error Message"
},
{
"caption": "Other",
"id": "ERP_Other Module_Other"
}
]
},
{
"caption": "Sales",
"id": "ERP_Sales",
"values": [
{
"caption": "Can not place an order",
"id": "ERP_Sales_Can not place an order"
},
{
"caption": "Error Message",
"id": "ERP_Sales_Error Message"
},
{
"caption": "Other",
"id": "ERP_Sales_Other"
}
]
}
]
},
{
"caption": "Mobile Devices",
"id": "Mobile Devices",
"values": [
{
"caption": "Smartphone",
"id": "Mobile Devices_Smartphone",
"values": [
{
"caption": "Cannot access email",
"id": "Mobile Devices_Smartphone_Cannot access email"
},
{
"caption": "Communication Problem",
"id": "Mobile Devices_Smartphone_Communication Problem"
},
{
"caption": "Other",
"id": "Mobile Devices_Smartphone_Other"
},
{
"caption": "WiFi/3G Error",
"id": "Mobile Devices_Smartphone_WiFi/3G Error"
}
]
},
{
"caption": "Tablet",
"id": "Mobile Devices_Tablet",
"values": [
{
"caption": "Cannot access email",
"id": "Mobile Devices_Tablet_Cannot access email"
},
{
"caption": "Other",
"id": "Mobile Devices_Tablet_Other"
},
{
"caption": "WiFi/3G Error",
"id": "Mobile Devices_Tablet_WiFi/3G Error"
}
]
}
]
},
{
"caption": "Network Equipment",
"id": "Network Equipment",
"values": [
{
"caption": "Firewall",
"id": "Network Equipment_Firewall",
"values": [
{
"caption": "Change Configuration",
"id": "Network Equipment_Firewall_Change Configuration"
},
{
"caption": "Error",
"id": "Network Equipment_Firewall_Error"
},
{
"caption": "Install new",
"id": "Network Equipment_Firewall_Install new"
},
{
"caption": "Other",
"id": "Network Equipment_Firewall_Other"
},
{
"caption": "Policy update",
"id": "Network Equipment_Firewall_Policy update"
},
{
"caption": "Upgrade",
"id": "Network Equipment_Firewall_Upgrade"
}
]
},
{
"caption": "Other",
"id": "Network Equipment_Other",
"values": [
{
"caption": "Other",
"id": "Network Equipment_Other_Other"
}
]
},
{
"caption": "Router",
"id": "Network Equipment_Router",
"values": [
{
"caption": "Change Configuration",
"id": "Network Equipment_Router_Change Configuration"
},
{
"caption": "Other",
"id": "Network Equipment_Router_Other"
}
]
},
{
"caption": "Switch",
"id": "Network Equipment_Switch",
"values": [
{
"caption": "Change Configuration",
"id": "Network Equipment_Switch_Change Configuration"
},
{
"caption": "Other",
"id": "Network Equipment_Switch_Other"
}
]
}
]
},
{
"caption": "Other Equipment",
"id": "Other Equipment",
"values": [
{
"caption": "Faxes",
"id": "Other Equipment_Faxes",
"values": [
{
"caption": "Error",
"id": "Other Equipment_Faxes_Error"
},
{
"caption": "Other",
"id": "Other Equipment_Faxes_Other"
}
]
},
{
"caption": "HandHelds",
"id": "Other Equipment_HandHelds",
"values": [
{
"caption": "Error",
"id": "Other Equipment_HandHelds_Error"
},
{
"caption": "Other",
"id": "Other Equipment_HandHelds_Other"
}
]
},
{
"caption": "Network printers",
"id": "Other Equipment_Network printers",
"values": [
{
"caption": "Does not work (Not Printing)",
"id": "Other Equipment_Network printers_Does not work (Not Printing)"
},
{
"caption": "Error",
"id": "Other Equipment_Network printers_Error"
},
{
"caption": "Install",
"id": "Other Equipment_Network printers_Install"
},
{
"caption": "Noisy",
"id": "Other Equipment_Network printers_Noisy"
},
{
"caption": "Other",
"id": "Other Equipment_Network printers_Other"
},
{
"caption": "Paper stuck",
"id": "Other Equipment_Network printers_Paper stuck"
},
{
"caption": "Printout is weak and unclear",
"id": "Other Equipment_Network printers_Printout is weak and unclear"
}
]
},
{
"caption": "Others",
"id": "Other Equipment_Others",
"values": [
{
"caption": "Error",
"id": "Other Equipment_Others_Error"
},
{
"caption": "Other",
"id": "Other Equipment_Others_Other"
}
]
},
{
"caption": "PhotoCopy Machine",
"id": "Other Equipment_PhotoCopy Machine",
"values": [
{
"caption": "Error",
"id": "Other Equipment_PhotoCopy Machine_Error"
},
{
"caption": "Other",
"id": "Other Equipment_PhotoCopy Machine_Other"
}
]
},
{
"caption": "Projectors",
"id": "Other Equipment_Projectors",
"values": [
{
"caption": "Error",
"id": "Other Equipment_Projectors_Error"
},
{
"caption": "Other",
"id": "Other Equipment_Projectors_Other"
}
]
},
{
"caption": "Terminals",
"id": "Other Equipment_Terminals",
"values": [
{
"caption": "Error",
"id": "Other Equipment_Terminals_Error"
},
{
"caption": "Other",
"id": "Other Equipment_Terminals_Other"
}
]
}
]
},
{
"caption": "Servers",
"id": "Servers",
"values": [
{
"caption": "Active Directory",
"id": "Servers_Active Directory",
"values": [
{
"caption": "Add user",
"id": "Servers_Active Directory_Add user"
},
{
"caption": "Cannot Connect to the server",
"id": "Servers_Active Directory_Cannot Connect to the server"
},
{
"caption": "Error message",
"id": "Servers_Active Directory_Error message"
},
{
"caption": "Install/Uninstall",
"id": "Servers_Active Directory_Install/Uninstall"
},
{
"caption": "Other",
"id": "Servers_Active Directory_Other"
},
{
"caption": "Performance issues",
"id": "Servers_Active Directory_Performance issues"
},
{
"caption": "Permissions",
"id": "Servers_Active Directory_Permissions"
},
{
"caption": "Remove user",
"id": "Servers_Active Directory_Remove user"
},
{
"caption": "Reset password",
"id": "Servers_Active Directory_Reset password"
},
{
"caption": "Unlock account",
"id": "Servers_Active Directory_Unlock account"
},
{
"caption": "Update group policy",
"id": "Servers_Active Directory_Update group policy"
},
{
"caption": "Update user",
"id": "Servers_Active Directory_Update user"
}
]
},
{
"caption": "DHCP",
"id": "Servers_DHCP",
"values": [
{
"caption": "Cannot Connect",
"id": "Servers_DHCP_Cannot Connect"
},
{
"caption": "Error message",
"id": "Servers_DHCP_Error message"
},
{
"caption": "Other",
"id": "Servers_DHCP_Other"
}
]
},
{
"caption": "DNS",
"id": "Servers_DNS",
"values": [
{
"caption": "Cannot Connect",
"id": "Servers_DNS_Cannot Connect"
},
{
"caption": "Error message",
"id": "Servers_DNS_Error message"
},
{
"caption": "Other",
"id": "Servers_DNS_Other"
}
]
},
{
"caption": "Exchange Server",
"id": "Servers_Exchange Server",
"values": [
{
"caption": "Cannot Connect to the server",
"id": "Servers_Exchange Server_Cannot Connect to the server"
},
{
"caption": "Error message",
"id": "Servers_Exchange Server_Error message"
},
{
"caption": "Hardware Problems",
"id": "Servers_Exchange Server_Hardware Problems"
},
{
"caption": "Hardware Upgrade",
"id": "Servers_Exchange Server_Hardware Upgrade"
},
{
"caption": "Install/Uninstall",
"id": "Servers_Exchange Server_Install/Uninstall"
},
{
"caption": "Move",
"id": "Servers_Exchange Server_Move"
},
{
"caption": "Other",
"id": "Servers_Exchange Server_Other"
},
{
"caption": "Performance issues",
"id": "Servers_Exchange Server_Performance issues"
},
{
"caption": "Permissions",
"id": "Servers_Exchange Server_Permissions"
},
{
"caption": "Software Upgrade",
"id": "Servers_Exchange Server_Software Upgrade"
}
]
},
{
"caption": "File Server",
"id": "Servers_File Server",
"values": [
{
"caption": "Cannot Connect to the server",
"id": "Servers_File Server_Cannot Connect to the server"
},
{
"caption": "Error message",
"id": "Servers_File Server_Error message"
},
{
"caption": "Hardware Problems",
"id": "Servers_File Server_Hardware Problems"
},
{
"caption": "Hardware Upgrade",
"id": "Servers_File Server_Hardware Upgrade"
},
{
"caption": "Install/Uninstall",
"id": "Servers_File Server_Install/Uninstall"
},
{
"caption": "Move",
"id": "Servers_File Server_Move"
},
{
"caption": "Other",
"id": "Servers_File Server_Other"
},
{
"caption": "Performance issues",
"id": "Servers_File Server_Performance issues"
},
{
"caption": "Permissions",
"id": "Servers_File Server_Permissions"
},
{
"caption": "Restore a file/directory",
"id": "Servers_File Server_Restore a file/directory"
},
{
"caption": "Software Upgrade",
"id": "Servers_File Server_Software Upgrade"
}
]
},
{
"caption": "Other",
"id": "Servers_Other",
"values": [
{
"caption": "Hardware Problems",
"id": "Servers_Other_Hardware Problems"
},
{
"caption": "Hardware Upgrade",
"id": "Servers_Other_Hardware Upgrade"
},
{
"caption": "Move",
"id": "Servers_Other_Move"
},
{
"caption": "Other",
"id": "Servers_Other_Other"
},
{
"caption": "Software Upgrade",
"id": "Servers_Other_Software Upgrade"
}
]
}
]
},
{
"caption": "Telephony / Voice",
"id": "Telephony / Voice",
"values": [
{
"caption": "Mobile phone",
"id": "Telephony / Voice_Mobile phone",
"values": [
{
"caption": "How to ?",
"id": "Telephony / Voice_Mobile phone_How to ?"
},
{
"caption": "New",
"id": "Telephony / Voice_Mobile phone_New"
},
{
"caption": "No dial tone",
"id": "Telephony / Voice_Mobile phone_No dial tone"
},
{
"caption": "Other",
"id": "Telephony / Voice_Mobile phone_Other"
},
{
"caption": "Replace",
"id": "Telephony / Voice_Mobile phone_Replace"
}
]
},
{
"caption": "Office Phones",
"id": "Telephony / Voice_Office Phones",
"values": [
{
"caption": "How to ?",
"id": "Telephony / Voice_Office Phones_How to ?"
},
{
"caption": "Install new",
"id": "Telephony / Voice_Office Phones_Install new"
},
{
"caption": "Other",
"id": "Telephony / Voice_Office Phones_Other"
},
{
"caption": "Replace",
"id": "Telephony / Voice_Office Phones_Replace"
}
]
},
{
"caption": "Other",
"id": "Telephony / Voice_Other",
"values": [
{
"caption": "Other",
"id": "Telephony / Voice_Other_Other"
}
]
},
{
"caption": "Telephone System",
"id": "Telephony / Voice_Telephone System",
"values": [
{
"caption": "Does not work properly",
"id": "Telephony / Voice_Telephone System_Does not work properly"
},
{
"caption": "Upgrade",
"id": "Telephony / Voice_Telephone System_Upgrade"
}
]
}
]
},
{
"caption": "User Workstation",
"id": "User Workstation",
"values": [
{
"caption": "Keyboard",
"id": "User Workstation_Keyboard",
"values": [
{
"caption": "Does not respond",
"id": "User Workstation_Keyboard_Does not respond"
},
{
"caption": "Install new",
"id": "User Workstation_Keyboard_Install new"
},
{
"caption": "Other",
"id": "User Workstation_Keyboard_Other"
},
{
"caption": "Replace",
"id": "User Workstation_Keyboard_Replace"
}
]
},
{
"caption": "Laptop",
"id": "User Workstation_Laptop",
"values": [
{
"caption": "Add Memory",
"id": "User Workstation_Laptop_Add Memory"
},
{
"caption": "Authorizations (add change)",
"id": "User Workstation_Laptop_Authorizations (add change)"
},
{
"caption": "Battery Replacement",
"id": "User Workstation_Laptop_Battery Replacement"
},
{
"caption": "Can not access Internet",
"id": "User Workstation_Laptop_Can not access Internet"
},
{
"caption": "Can not access network drive",
"id": "User Workstation_Laptop_Can not access network drive"
},
{
"caption": "Can not access page - Blocked",
"id": "User Workstation_Laptop_Can not access page - Blocked"
},
{
"caption": "Can not Open File",
"id": "User Workstation_Laptop_Can not Open File"
},
{
"caption": "Communication Problems",
"id": "User Workstation_Laptop_Communication Problems"
},
{
"caption": "Does not turn on",
"id": "User Workstation_Laptop_Does not turn on"
},
{
"caption": "Does not work correctly",
"id": "User Workstation_Laptop_Does not work correctly"
},
{
"caption": "Error in Browser",
"id": "User Workstation_Laptop_Error in Browser"
},
{
"caption": "How to?",
"id": "User Workstation_Laptop_How to?"
},
{
"caption": "Install new",
"id": "User Workstation_Laptop_Install new"
},
{
"caption": "Internet Very Slow",
"id": "User Workstation_Laptop_Internet Very Slow"
},
{
"caption": "Is working slow",
"id": "User Workstation_Laptop_Is working slow"
},
{
"caption": "Login/Password Problem",
"id": "User Workstation_Laptop_Login/Password Problem"
},
{
"caption": "Move (User Location)",
"id": "User Workstation_Laptop_Move (User Location)"
},
{
"caption": "Other",
"id": "User Workstation_Laptop_Other"
},
{
"caption": "Replace",
"id": "User Workstation_Laptop_Replace"
},
{
"caption": "Replace CPU",
"id": "User Workstation_Laptop_Replace CPU"
}
]
},
{
"caption": "Mouse",
"id": "User Workstation_Mouse",
"values": [
{
"caption": "Does not respond",
"id": "User Workstation_Mouse_Does not respond"
},
{
"caption": "Install new",
"id": "User Workstation_Mouse_Install new"
},
{
"caption": "Other",
"id": "User Workstation_Mouse_Other"
},
{
"caption": "Replace",
"id": "User Workstation_Mouse_Replace"
}
]
},
{
"caption": "Other",
"id": "User Workstation_Other",
"values": [
{
"caption": "Other",
"id": "User Workstation_Other_Other"
}
]
},
{
"caption": "PC",
"id": "User Workstation_PC",
"values": [
{
"caption": "Add Memory",
"id": "User Workstation_PC_Add Memory"
},
{
"caption": "Authorizations (add change)",
"id": "User Workstation_PC_Authorizations (add change)"
},
{
"caption": "Can not access Internet",
"id": "User Workstation_PC_Can not access Internet"
},
{
"caption": "Can not access network drive",
"id": "User Workstation_PC_Can not access network drive"
},
{
"caption": "Can not access page - Blocked",
"id": "User Workstation_PC_Can not access page - Blocked"
},
{
"caption": "Can not Open File",
"id": "User Workstation_PC_Can not Open File"
},
{
"caption": "Communication Problems",
"id": "User Workstation_PC_Communication Problems"
},
{
"caption": "Does not turn on",
"id": "User Workstation_PC_Does not turn on"
},
{
"caption": "Does not work properly",
"id": "User Workstation_PC_Does not work properly"
},
{
"caption": "Error in Browser",
"id": "User Workstation_PC_Error in Browser"
},
{
"caption": "How to?",
"id": "User Workstation_PC_How to?"
},
{
"caption": "Install new",
"id": "User Workstation_PC_Install new"
},
{
"caption": "Internet Very Slow",
"id": "User Workstation_PC_Internet Very Slow"
},
{
"caption": "Is working slow",
"id": "User Workstation_PC_Is working slow"
},
{
"caption": "Login/Password Problem",
"id": "User Workstation_PC_Login/Password Problem"
},
{
"caption": "Move (User Location)",
"id": "User Workstation_PC_Move (User Location)"
},
{
"caption": "Other",
"id": "User Workstation_PC_Other"
},
{
"caption": "Replace",
"id": "User Workstation_PC_Replace"
},
{
"caption": "Replace CPU",
"id": "User Workstation_PC_Replace CPU"
}
]
},
{
"caption": "Printer",
"id": "User Workstation_Printer",
"values": [
{
"caption": "Does not turn on",
"id": "User Workstation_Printer_Does not turn on"
},
{
"caption": "Does not work (Not Printing)",
"id": "User Workstation_Printer_Does not work (Not Printing)"
},
{
"caption": "Install new",
"id": "User Workstation_Printer_Install new"
},
{
"caption": "Move",
"id": "User Workstation_Printer_Move"
},
{
"caption": "No Paper",
"id": "User Workstation_Printer_No Paper"
},
{
"caption": "Noisy",
"id": "User Workstation_Printer_Noisy"
},
{
"caption": "Other",
"id": "User Workstation_Printer_Other"
},
{
"caption": "Paper stuck",
"id": "User Workstation_Printer_Paper stuck"
},
{
"caption": "Printout is weak and unclear",
"id": "User Workstation_Printer_Printout is weak and unclear"
},
{
"caption": "Replace",
"id": "User Workstation_Printer_Replace"
}
]
},
{
"caption": "Screen",
"id": "User Workstation_Screen",
"values": [
{
"caption": "Does not turn on",
"id": "User Workstation_Screen_Does not turn on"
},
{
"caption": "Does not work properly",
"id": "User Workstation_Screen_Does not work properly"
},
{
"caption": "Install new",
"id": "User Workstation_Screen_Install new"
},
{
"caption": "Other",
"id": "User Workstation_Screen_Other"
},
{
"caption": "Replace",
"id": "User Workstation_Screen_Replace"
}
]
}
]
}
]
}
]
},
{
"caption": "Archive",
"id": "archive",
"metadata": {
"limit": 500,
"offset": 0,
"total": 0
},
"type": "boolean",
"values": []
},
{
"caption": "Admin Group",
"id": "assigned_group",
"metadata": {
"limit": 500,
"offset": 0,
"total": 3
},
"type": "list",
"values": [
{
"caption": "All Groups",
"id": "${list.group.all}"
},
{
"caption": "none",
"id": "${list.group.none}"
},
{
"caption": "Support",
"id": "1"
}
]
}
]
}
}
Human Readable Output
Filter Results
Id Caption Type Values priority Priority list ${list.all}: All,
1: Highest,
2: Very High,
3: High,
4: Normal,
5: Lowresponsibility Assigned to list 1: sysaid-dmst status Status list ${list.active}: Active,
${list.all}: All,
${list.close}: Closed Class,
1: New,
2: Open,
3: Closed,
4: Verified closed,
5: Pending,
6: Postponed,
7: Deleted,
8: Reopened by End User,
18: Change opened and being analyzed,
19: Change Approved,
20: Change Rejected,
21: Change Completed,
22: Being Analyzed,
23: In Approval Process,
24: In Implementation,
25: In Release,
26: Waiting to be closed,
27: Problem Identified,
28: Problem Solved,
29: Closed unresolved problem,
30: Analyzing the solution for the problem,
31: User Responded,
32: Pending Problem resolution,
33: Request opened and being analyzed,
34: Request Completed,
35: Request Rejected,
36: Request Cancelled,
39: Merge Deleted,
40: Merge Closedurgency Urgency list ${list.all}: All,
1: Urgent,
2: Very High,
3: High,
4: Normal,
5: Lowrequest_user Request user list 3: Adi Dmst,
1: sysaid-dmst,
2: Test Userproblem_type Category nested problem_type: problem_type archive Archive boolean assigned_group Admin Group list ${list.group.all}: All Groups,
${list.group.none}: none,
1: Support
sysaid-user-list
Get list of users in SysAid. Cortex recommends filtering the results by the desired fields.
Base Command
sysaid-user-list
Input
| Argument Name | Description | Required |
|---|---|---|
| fields | Comma separated list of fields to return to context data. The valid fields can be retrieved using the “sysaid-table-list” command with the “entity=user” argument. You can send “all” for debugging purposes. | Required |
| type | The user type to retrieve. Defaults to all user types if not specified. Possible values are: admin, user, manager. | Optional |
| page_number | Index of the page of results to retrieve. Default is 1. | Optional |
| page_size | The number of users to return on a page. Default is 100. | Optional |
Context Output
| Path | Type | Description |
|---|---|---|
| SysAid.User.id | String | The ID of the user. |
| SysAid.User.name | String | The name of the user. |
| SysAid.User.isAdmin | Boolean | Whether the SysAid user is an admin or not. |
| SysAid.User.isSysAidAdmin | Boolean | Whether the SysAid user is a SysAid admin or not. |
| SysAid.User.isManager | Boolean | Whether the SysAid user is a manager or not. |
| SysAid.User.isGuest | Boolean | Whether the SysAid user is a guest or not. |
Command example
!sysaid-user-list fields=all
Context Example
{
"SysAid": {
"User": [
{
"id": "3",
"info": [
{
"key": "cust_list1",
"keyCaption": "User Custom List 1",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "notes",
"keyCaption": "Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_domain",
"keyCaption": "Domain",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "secondary_email",
"keyCaption": "Secondary Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "building",
"keyCaption": "Building",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "User Custom List 2",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_type",
"keyCaption": "User Type",
"value": "End user",
"valueCaption": "End user",
"valueClass": ""
},
{
"key": "links",
"keyCaption": "Links",
"value": "sysaid-adi-dmst",
"valueCaption": "sysaid-adi-dmst",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Manager",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "history_version",
"keyCaption": "History Version",
"value": "1",
"valueCaption": "1",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "User Custom Int 2",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "User Custom Int 1",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "User Custom Date 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "User Custom Date 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "history",
"keyCaption": "History",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_name",
"keyCaption": "Display Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "helpdesk",
"keyCaption": "Service Desk",
"value": "sysaid-adi-dmst",
"valueCaption": "sysaid-adi-dmst",
"valueClass": ""
},
{
"key": "cell_phone",
"keyCaption": "Cellular phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_user",
"keyCaption": "User Name",
"value": "sysaid-adi-dmst",
"valueCaption": "sysaid-adi-dmst",
"valueClass": ""
},
{
"key": "phone",
"keyCaption": "Phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_notifications",
"keyCaption": "Receive automatic SR email notifications",
"value": "true",
"valueCaption": "true",
"valueClass": ""
},
{
"key": "enable_login_to_eup",
"keyCaption": "Enable login to the End User Portal",
"value": "Y",
"valueCaption": "Y",
"valueClass": ""
},
{
"key": "relation_graph",
"keyCaption": "CI Relations Graph",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "chat_nick_name",
"keyCaption": "Chat Nickname",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "attachments",
"keyCaption": "Attachments",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "User Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "calculated_user_name",
"keyCaption": "Calculated User Name",
"value": "Adi Dmst",
"valueCaption": "Adi Dmst",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "floor",
"keyCaption": "Floor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "first_name",
"keyCaption": "First Name",
"value": "Adi",
"valueCaption": "Adi",
"valueClass": ""
},
{
"key": "cubic",
"keyCaption": "Cubicle",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "expiration_time",
"keyCaption": "Expiration Date",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "last_name",
"keyCaption": "Last Name",
"value": "Dmst",
"valueCaption": "Dmst",
"valueClass": ""
},
{
"key": "groups",
"keyCaption": "Groups",
"value": "sysaid-adi-dmst",
"valueCaption": "sysaid-adi-dmst",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "User Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "User Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_user_guid",
"keyCaption": "User GUID",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_address",
"keyCaption": "Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "disable",
"keyCaption": "Disabled",
"value": "N",
"valueCaption": "N",
"valueClass": ""
},
{
"key": "car_number",
"keyCaption": "Car license",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "my_photo_url",
"keyCaption": "My Photo",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_distinguished_name",
"keyCaption": "User Distinguished Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "sms_number",
"keyCaption": "Text message",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "openServiceRequest",
"keyCaption": "Active Service Record",
"value": "1",
"valueCaption": "1",
"valueClass": ""
}
],
"isAdmin": false,
"isGuest": false,
"isManager": false,
"isSysAidAdmin": false,
"name": "sysaid-adi-dmst"
},
{
"id": "1",
"info": [
{
"key": "cust_list1",
"keyCaption": "User Custom List 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "notes",
"keyCaption": "Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_domain",
"keyCaption": "Domain",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "secondary_email",
"keyCaption": "Secondary Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "building",
"keyCaption": "Building",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "User Custom List 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_type",
"keyCaption": "User Type",
"value": "Administrator",
"valueCaption": "Administrator",
"valueClass": ""
},
{
"key": "links",
"keyCaption": "Links",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Manager",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "history_version",
"keyCaption": "History Version",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "User Custom Int 2",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "User Custom Int 1",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "User Custom Date 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "User Custom Date 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "history",
"keyCaption": "History",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_name",
"keyCaption": "Display Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "helpdesk",
"keyCaption": "Service Desk",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "cell_phone",
"keyCaption": "Cellular phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_user",
"keyCaption": "User Name",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "phone",
"keyCaption": "Phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_notifications",
"keyCaption": "Receive automatic SR email notifications",
"value": "true",
"valueCaption": "true",
"valueClass": ""
},
{
"key": "enable_login_to_eup",
"keyCaption": "Enable login to the End User Portal",
"value": "Y",
"valueCaption": "Y",
"valueClass": ""
},
{
"key": "relation_graph",
"keyCaption": "CI Relations Graph",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "chat_nick_name",
"keyCaption": "Chat Nickname",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "attachments",
"keyCaption": "Attachments",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "User Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "calculated_user_name",
"keyCaption": "Calculated User Name",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "floor",
"keyCaption": "Floor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "first_name",
"keyCaption": "First Name",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "cubic",
"keyCaption": "Cubicle",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "expiration_time",
"keyCaption": "Expiration Date",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "last_name",
"keyCaption": "Last Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "groups",
"keyCaption": "Groups",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "User Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "User Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_user_guid",
"keyCaption": "User GUID",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_address",
"keyCaption": "Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "disable",
"keyCaption": "Disabled",
"value": "N",
"valueCaption": "N",
"valueClass": ""
},
{
"key": "car_number",
"keyCaption": "Car license",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "my_photo_url",
"keyCaption": "My Photo",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_distinguished_name",
"keyCaption": "User Distinguished Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "sms_number",
"keyCaption": "Text message",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "openServiceRequest",
"keyCaption": "Active Service Record",
"value": "4",
"valueCaption": "4",
"valueClass": ""
}
],
"isAdmin": true,
"isGuest": false,
"isManager": true,
"isSysAidAdmin": true,
"name": "sysaid-dmst"
},
{
"id": "2",
"info": [
{
"key": "cust_list1",
"keyCaption": "User Custom List 1",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "notes",
"keyCaption": "Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_domain",
"keyCaption": "Domain",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "secondary_email",
"keyCaption": "Secondary Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "building",
"keyCaption": "Building",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "User Custom List 2",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_type",
"keyCaption": "User Type",
"value": "End user",
"valueCaption": "End user",
"valueClass": ""
},
{
"key": "links",
"keyCaption": "Links",
"value": "Test-User",
"valueCaption": "Test-User",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Manager",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "history_version",
"keyCaption": "History Version",
"value": "1",
"valueCaption": "1",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "User Custom Int 2",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "User Custom Int 1",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "User Custom Date 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "User Custom Date 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "history",
"keyCaption": "History",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_name",
"keyCaption": "Display Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "helpdesk",
"keyCaption": "Service Desk",
"value": "Test-User",
"valueCaption": "Test-User",
"valueClass": ""
},
{
"key": "cell_phone",
"keyCaption": "Cellular phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_user",
"keyCaption": "User Name",
"value": "Test-User",
"valueCaption": "Test-User",
"valueClass": ""
},
{
"key": "phone",
"keyCaption": "Phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_notifications",
"keyCaption": "Receive automatic SR email notifications",
"value": "true",
"valueCaption": "true",
"valueClass": ""
},
{
"key": "enable_login_to_eup",
"keyCaption": "Enable login to the End User Portal",
"value": "Y",
"valueCaption": "Y",
"valueClass": ""
},
{
"key": "relation_graph",
"keyCaption": "CI Relations Graph",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "chat_nick_name",
"keyCaption": "Chat Nickname",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "attachments",
"keyCaption": "Attachments",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "User Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "calculated_user_name",
"keyCaption": "Calculated User Name",
"value": "Test User",
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "floor",
"keyCaption": "Floor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "first_name",
"keyCaption": "First Name",
"value": "Test",
"valueCaption": "Test",
"valueClass": ""
},
{
"key": "cubic",
"keyCaption": "Cubicle",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "expiration_time",
"keyCaption": "Expiration Date",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "last_name",
"keyCaption": "Last Name",
"value": "User",
"valueCaption": "User",
"valueClass": ""
},
{
"key": "groups",
"keyCaption": "Groups",
"value": "Test-User",
"valueCaption": "Test-User",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "User Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "User Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_user_guid",
"keyCaption": "User GUID",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_address",
"keyCaption": "Email",
"value": "Test@dmstdev.com",
"valueCaption": "Test@dmstdev.com",
"valueClass": ""
},
{
"key": "disable",
"keyCaption": "Disabled",
"value": "N",
"valueCaption": "N",
"valueClass": ""
},
{
"key": "car_number",
"keyCaption": "Car license",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "my_photo_url",
"keyCaption": "My Photo",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_distinguished_name",
"keyCaption": "User Distinguished Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "sms_number",
"keyCaption": "Text message",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "openServiceRequest",
"keyCaption": "Active Service Record",
"value": "4",
"valueCaption": "4",
"valueClass": ""
}
],
"isAdmin": false,
"isGuest": false,
"isManager": false,
"isSysAidAdmin": false,
"name": "Test-User"
}
]
}
}
Human Readable Output
Showing 100 results from page 1:
Filter Results
id name isAdmin isManager isSysAidAdmin isGuest 3 sysaid-adi-dmst false false false false 1 sysaid-dmst true true true false 2 Test-User false false false false
sysaid-user-search
Get information about a specific asset. Cortex recommends filtering the results by the desired fields.
Base Command
sysaid-user-search
Input
| Argument Name | Description | Required |
|---|---|---|
| query | The search criteria. | Required |
| fields | Comma separated list of fields to return to context data. The valid fields can be retrieved using the “sysaid-table-list” command with the “entity=user” argument. You can send “all” for debugging purposes. | Required |
| type | The user types to retrieve. Defaults to all user types if not specified. Possible values are: admin, user, manager. | Optional |
| page_number | Index of the page of results to retrieve. Default is 1. | Optional |
| page_size | The number of users to return on a page. Default is 100. | Optional |
Context Output
| Path | Type | Description |
|---|---|---|
| SysAid.User.id | String | The ID of the user. |
| SysAid.User.name | String | The name of the user. |
| SysAid.User.isAdmin | Boolean | Whether the SysAid user is an admin or not. |
| SysAid.User.isSysAidAdmin | Boolean | Whether the SysAid user is a SysAid admin or not. |
| SysAid.User.isManager | Boolean | Whether the SysAid user is a manager or not. |
| SysAid.User.isGuest | Boolean | Whether the SysAid user is a guest or not. |
Command example
!sysaid-user-search query=dmst fields=all
Context Example
{
"SysAid": {
"User": [
{
"id": "3",
"info": [
{
"key": "cust_list1",
"keyCaption": "User Custom List 1",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "notes",
"keyCaption": "Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_domain",
"keyCaption": "Domain",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "secondary_email",
"keyCaption": "Secondary Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "building",
"keyCaption": "Building",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "User Custom List 2",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_type",
"keyCaption": "User Type",
"value": "End user",
"valueCaption": "End user",
"valueClass": ""
},
{
"key": "links",
"keyCaption": "Links",
"value": "sysaid-adi-dmst",
"valueCaption": "sysaid-adi-dmst",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Manager",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "history_version",
"keyCaption": "History Version",
"value": "1",
"valueCaption": "1",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "User Custom Int 2",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "User Custom Int 1",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "User Custom Date 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "User Custom Date 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "history",
"keyCaption": "History",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_name",
"keyCaption": "Display Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "helpdesk",
"keyCaption": "Service Desk",
"value": "sysaid-adi-dmst",
"valueCaption": "sysaid-adi-dmst",
"valueClass": ""
},
{
"key": "cell_phone",
"keyCaption": "Cellular phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_user",
"keyCaption": "User Name",
"value": "sysaid-adi-dmst",
"valueCaption": "sysaid-adi-dmst",
"valueClass": ""
},
{
"key": "phone",
"keyCaption": "Phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_notifications",
"keyCaption": "Receive automatic SR email notifications",
"value": "true",
"valueCaption": "true",
"valueClass": ""
},
{
"key": "enable_login_to_eup",
"keyCaption": "Enable login to the End User Portal",
"value": "Y",
"valueCaption": "Y",
"valueClass": ""
},
{
"key": "relation_graph",
"keyCaption": "CI Relations Graph",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "chat_nick_name",
"keyCaption": "Chat Nickname",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "attachments",
"keyCaption": "Attachments",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "User Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "calculated_user_name",
"keyCaption": "Calculated User Name",
"value": "Adi Dmst",
"valueCaption": "Adi Dmst",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "floor",
"keyCaption": "Floor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "first_name",
"keyCaption": "First Name",
"value": "Adi",
"valueCaption": "Adi",
"valueClass": ""
},
{
"key": "cubic",
"keyCaption": "Cubicle",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "expiration_time",
"keyCaption": "Expiration Date",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "last_name",
"keyCaption": "Last Name",
"value": "Dmst",
"valueCaption": "Dmst",
"valueClass": ""
},
{
"key": "groups",
"keyCaption": "Groups",
"value": "sysaid-adi-dmst",
"valueCaption": "sysaid-adi-dmst",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "User Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "User Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_user_guid",
"keyCaption": "User GUID",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_address",
"keyCaption": "Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "disable",
"keyCaption": "Disabled",
"value": "N",
"valueCaption": "N",
"valueClass": ""
},
{
"key": "car_number",
"keyCaption": "Car license",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "my_photo_url",
"keyCaption": "My Photo",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_distinguished_name",
"keyCaption": "User Distinguished Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "sms_number",
"keyCaption": "Text message",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "openServiceRequest",
"keyCaption": "Active Service Record",
"value": "1",
"valueCaption": "1",
"valueClass": ""
}
],
"isAdmin": false,
"isGuest": false,
"isManager": false,
"isSysAidAdmin": false,
"name": "sysaid-adi-dmst"
},
{
"id": "1",
"info": [
{
"key": "cust_list1",
"keyCaption": "User Custom List 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "notes",
"keyCaption": "Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_domain",
"keyCaption": "Domain",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "secondary_email",
"keyCaption": "Secondary Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "building",
"keyCaption": "Building",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "User Custom List 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_type",
"keyCaption": "User Type",
"value": "Administrator",
"valueCaption": "Administrator",
"valueClass": ""
},
{
"key": "links",
"keyCaption": "Links",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Manager",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "history_version",
"keyCaption": "History Version",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "User Custom Int 2",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "User Custom Int 1",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "User Custom Date 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "User Custom Date 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "history",
"keyCaption": "History",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_name",
"keyCaption": "Display Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "helpdesk",
"keyCaption": "Service Desk",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "cell_phone",
"keyCaption": "Cellular phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_user",
"keyCaption": "User Name",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "phone",
"keyCaption": "Phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_notifications",
"keyCaption": "Receive automatic SR email notifications",
"value": "true",
"valueCaption": "true",
"valueClass": ""
},
{
"key": "enable_login_to_eup",
"keyCaption": "Enable login to the End User Portal",
"value": "Y",
"valueCaption": "Y",
"valueClass": ""
},
{
"key": "relation_graph",
"keyCaption": "CI Relations Graph",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "chat_nick_name",
"keyCaption": "Chat Nickname",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "attachments",
"keyCaption": "Attachments",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "User Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "calculated_user_name",
"keyCaption": "Calculated User Name",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "floor",
"keyCaption": "Floor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "first_name",
"keyCaption": "First Name",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "cubic",
"keyCaption": "Cubicle",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "expiration_time",
"keyCaption": "Expiration Date",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "last_name",
"keyCaption": "Last Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "groups",
"keyCaption": "Groups",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "User Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "User Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_user_guid",
"keyCaption": "User GUID",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_address",
"keyCaption": "Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "disable",
"keyCaption": "Disabled",
"value": "N",
"valueCaption": "N",
"valueClass": ""
},
{
"key": "car_number",
"keyCaption": "Car license",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "my_photo_url",
"keyCaption": "My Photo",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_distinguished_name",
"keyCaption": "User Distinguished Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "sms_number",
"keyCaption": "Text message",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "openServiceRequest",
"keyCaption": "Active Service Record",
"value": "4",
"valueCaption": "4",
"valueClass": ""
}
],
"isAdmin": true,
"isGuest": false,
"isManager": true,
"isSysAidAdmin": true,
"name": "sysaid-dmst"
}
]
}
}
Human Readable Output
Showing 100 results from page 1:
User Results
id name isAdmin isManager isSysAidAdmin isGuest 3 sysaid-adi-dmst false false false false 1 sysaid-dmst true true true false
sysaid-service-record-list
List all service requests. Cortex recommends filtering the results by the desired fields.
Base Command
sysaid-service-record-list
Input
| Argument Name | Description | Required |
|---|---|---|
| type | The requested service record type. Possible values are: incident, request, problem, change, all. | Required |
| fields | Comma separated list of fields to return to context data. You can send “all” for debugging purposes. | Required |
| page_number | Index of the page of results to retrieve. Default is 1. | Optional |
| page_size | The number of service records to return on a page. Default is 100. | Optional |
| ids | The list of service records IDs to return, comma separated. | Optional |
| archive | Whether to return archived service records. Possible values are: 0, 1. | Optional |
| custom_fields_keys | Comma separated list of filters’ IDs. | Optional |
| custom_fields_values | Comma separated list of the values of the filters’ IDs. For example, custom_fields_keys:key1,key2, custom_fields_values:value1,value2. | Optional |
Context Output
| Path | Type | Description |
|---|---|---|
| SysAid.ServiceRecord.id | String | The ID of the service record. |
| SysAid.ServiceRecord.title | String | The title of the service record. |
| SysAid.ServiceRecord.status | String | The status of the service record. |
| SysAid.ServiceRecord.update_time | Date | The modify time of the service record. |
| SysAid.ServiceRecord.sr_type | String | The type of the service record. |
| SysAid.ServiceRecord.notes | String | The notes of the service record. |
Command example
!sysaid-service-record-list type=all fields=all
Context Example
{
"SysAid": {
"ServiceRecord": [
{
"canArchive": true,
"canDelete": true,
"canUpdate": true,
"hasChildren": false,
"id": "25",
"info": [
{
"key": "third_level_category",
"keyCaption": "Third Level Category",
"value": "Cannot access email",
"valueCaption": "Cannot access email",
"valueClass": ""
},
{
"key": "cust_list1",
"keyCaption": "SR Custom List 1",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "max_support_level",
"keyCaption": "Max Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "quick_name",
"keyCaption": "Template",
"value": "Cannot access email - Test ",
"valueCaption": "",
"valueClass": ""
},
{
"key": "lock_field",
"keyCaption": "=== Hide/Show Divider ===",
"value": 25,
"valueCaption": "25",
"valueClass": ""
},
{
"key": "source",
"keyCaption": "Source",
"value": 4,
"valueCaption": "Self-Service Portal",
"valueClass": ""
},
{
"key": "resolution",
"keyCaption": "Resolution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "SR Custom List 2",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "parent_link",
"keyCaption": "Parent ID",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "solution",
"keyCaption": "Solution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Request User Manager",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "survey_status",
"keyCaption": "Survey Status",
"value": 0,
"valueCaption": "The survey has not been sent.",
"valueClass": ""
},
{
"key": "sr_weight",
"keyCaption": "Weight",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "followup_planned_date",
"keyCaption": "Followup Planned Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "submit_user",
"keyCaption": "Submit user",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": 1,
"valueCaption": "DEFAULT SLA",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "SR Custom Int 2",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "SR Custom Date 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "SR Custom Int 1",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "totalTime",
"keyCaption": "Total Activities time",
"value": 25,
"valueCaption": "25",
"valueClass": ""
},
{
"key": "impact",
"keyCaption": "Impact",
"value": 4,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "reopen_counter",
"keyCaption": "Reopen Counter",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "SR Custom Date 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "archive",
"keyCaption": "Archive",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "close_time",
"keyCaption": "Close time",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "priority",
"keyCaption": "Priority",
"value": 5,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "merged_service_records",
"keyCaption": "Merged service records",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "version",
"keyCaption": "Version",
"value": 6,
"valueCaption": "6",
"valueClass": ""
},
{
"key": "is_escalated",
"keyCaption": "Is Escalated",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "CustomColumn3sr",
"keyCaption": "Test Field",
"value": "Demo Test",
"valueCaption": "Demo Test",
"valueClass": ""
},
{
"key": "closure_information",
"keyCaption": "Closure Information",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assign_counter",
"keyCaption": "Assigned Counter",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "problem_type",
"keyCaption": "Category",
"value": "Mobile Devices",
"valueCaption": "Mobile Devices",
"valueClass": ""
},
{
"key": "alertID",
"keyCaption": "Alert",
"value": 25,
"valueCaption": "green",
"valueClass": ""
},
{
"key": "status",
"keyCaption": "Status",
"value": 1,
"valueCaption": "New",
"valueClass": 0
},
{
"key": "problem_sub_type",
"keyCaption": "Sub-Category",
"value": "Tablet",
"valueCaption": "Tablet",
"valueClass": ""
},
{
"key": "known_error",
"keyCaption": "Known Error",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
"keyCaption": "Description",
"value": "This is a test incident",
"valueCaption": "This is a test incident",
"valueClass": ""
},
{
"key": "insert_time",
"keyCaption": "Request time",
"value": 1646661395760,
"valueCaption": "03/07/2022 08:56:35 AM",
"valueClass": ""
},
{
"key": "task_id",
"keyCaption": "Main task",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "title",
"keyCaption": "Title",
"value": "Cannot access email - Test ",
"valueCaption": "Cannot access email - Test ",
"valueClass": ""
},
{
"key": "request_user_name",
"keyCaption": "Request username",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "followup_user",
"keyCaption": "Followup User",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "workaround",
"keyCaption": "Workaround",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "current_support_level",
"keyCaption": "Current Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_time",
"keyCaption": "Modify time",
"value": 1647338000987,
"valueCaption": "03/15/2022 04:53:20 AM",
"valueClass": ""
},
{
"key": "success_rating",
"keyCaption": "Success Rating",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_user",
"keyCaption": "Modify User",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "SR Custom Notes",
"value": "This is a note for the API",
"valueCaption": "This is a note for the API",
"valueClass": ""
},
{
"key": "followup_text",
"keyCaption": "Followup Text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_account",
"keyCaption": "Email Account",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "responsibility",
"keyCaption": "Process manager",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "urgency",
"keyCaption": "Urgency",
"value": 4,
"valueCaption": "Normal",
"valueClass": ""
},
{
"key": "request_user",
"keyCaption": "Request user",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "sub_type",
"keyCaption": "Sub Type",
"value": 6,
"valueCaption": "DEFAULT",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_actual_date",
"keyCaption": "Followup Actual Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "all_active_assigned_to",
"keyCaption": "Users assigned to active action items",
"value": 25,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_id",
"keyCaption": "Asset ID",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cc",
"keyCaption": "CC",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer1",
"keyCaption": "Time to Repair",
"value": 1131881301,
"valueCaption": "1131881301",
"valueClass": ""
},
{
"key": "computer_name",
"keyCaption": "Main Asset",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer2",
"keyCaption": "Time to Respond",
"value": 1131881301,
"valueCaption": "1131881301",
"valueClass": ""
},
{
"key": "ci",
"keyCaption": "Main CI",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "due_date",
"keyCaption": "Due Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "SR Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "SR Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "merged_to",
"keyCaption": "Merged to",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "responsible_manager",
"keyCaption": "Responsible Admin",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "account_id",
"keyCaption": "Account",
"value": "paloaltonetworks_trial",
"valueCaption": "paloaltonetworks_trial",
"valueClass": ""
},
{
"key": "escalation",
"keyCaption": "Escalation Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "change_category",
"keyCaption": "Classification",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assigned_group",
"keyCaption": "Admin group",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "sr_type",
"keyCaption": "Service Record Type",
"value": 1,
"valueCaption": "Incident",
"valueClass": ""
}
]
},
{
"canArchive": true,
"canDelete": true,
"canUpdate": true,
"hasChildren": false,
"id": "28",
"info": [
{
"key": "third_level_category",
"keyCaption": "Third Level Category",
"value": "Can not access Internet",
"valueCaption": "Can not access Internet",
"valueClass": ""
},
{
"key": "cust_list1",
"keyCaption": "SR Custom List 1",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "max_support_level",
"keyCaption": "Max Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "quick_name",
"keyCaption": "Template",
"value": "Cannot connect to a Wi-Fi network",
"valueCaption": "",
"valueClass": ""
},
{
"key": "lock_field",
"keyCaption": "=== Hide/Show Divider ===",
"value": 28,
"valueCaption": "28",
"valueClass": ""
},
{
"key": "source",
"keyCaption": "Source",
"value": 4,
"valueCaption": "Self-Service Portal",
"valueClass": ""
},
{
"key": "resolution",
"keyCaption": "Resolution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "SR Custom List 2",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "parent_link",
"keyCaption": "Parent ID",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "solution",
"keyCaption": "Solution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Request User Manager",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "survey_status",
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{
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{
"key": "lock_field",
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"valueCaption": "",
"valueClass": ""
},
{
"key": "parent_link",
"keyCaption": "Parent ID",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "solution",
"keyCaption": "Solution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Request User Manager",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "survey_status",
"keyCaption": "Survey Status",
"value": 0,
"valueCaption": "The survey has not been sent.",
"valueClass": ""
},
{
"key": "sr_weight",
"keyCaption": "Weight",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "followup_planned_date",
"keyCaption": "Followup Planned Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "submit_user",
"keyCaption": "Submit user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": 1,
"valueCaption": "DEFAULT SLA",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "SR Custom Int 2",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "SR Custom Date 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "SR Custom Int 1",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "totalTime",
"keyCaption": "Total Activities time",
"value": 29,
"valueCaption": "29",
"valueClass": ""
},
{
"key": "impact",
"keyCaption": "Impact",
"value": 4,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "reopen_counter",
"keyCaption": "Reopen Counter",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "SR Custom Date 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "archive",
"keyCaption": "Archive",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "close_time",
"keyCaption": "Close time",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "priority",
"keyCaption": "Priority",
"value": 5,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "merged_service_records",
"keyCaption": "Merged service records",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "version",
"keyCaption": "Version",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "is_escalated",
"keyCaption": "Is Escalated",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "CustomColumn3sr",
"keyCaption": "Test Field",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "closure_information",
"keyCaption": "Closure Information",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assign_counter",
"keyCaption": "Assigned Counter",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "problem_type",
"keyCaption": "Category",
"value": "User Workstation",
"valueCaption": "User Workstation",
"valueClass": ""
},
{
"key": "alertID",
"keyCaption": "Alert",
"value": 29,
"valueCaption": "green",
"valueClass": ""
},
{
"key": "status",
"keyCaption": "Status",
"value": 1,
"valueCaption": "New",
"valueClass": 0
},
{
"key": "problem_sub_type",
"keyCaption": "Sub-Category",
"value": "Printer",
"valueCaption": "Printer",
"valueClass": ""
},
{
"key": "known_error",
"keyCaption": "Known Error",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
"keyCaption": "Description",
"value": "Permissions to use printer",
"valueCaption": "Permissions to use printer",
"valueClass": ""
},
{
"key": "insert_time",
"keyCaption": "Request time",
"value": 1646662116607,
"valueCaption": "03/07/2022 09:08:36 AM",
"valueClass": ""
},
{
"key": "task_id",
"keyCaption": "Main task",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "title",
"keyCaption": "Title",
"value": "Permissions to use printer",
"valueCaption": "Permissions to use printer",
"valueClass": ""
},
{
"key": "request_user_name",
"keyCaption": "Request username",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "followup_user",
"keyCaption": "Followup User",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "workaround",
"keyCaption": "Workaround",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "current_support_level",
"keyCaption": "Current Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_time",
"keyCaption": "Modify time",
"value": 1646662116607,
"valueCaption": "03/07/2022 09:08:36 AM",
"valueClass": ""
},
{
"key": "success_rating",
"keyCaption": "Success Rating",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_user",
"keyCaption": "Modify User",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "SR Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_text",
"keyCaption": "Followup Text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_account",
"keyCaption": "Email Account",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "responsibility",
"keyCaption": "Process manager",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "urgency",
"keyCaption": "Urgency",
"value": 4,
"valueCaption": "Normal",
"valueClass": ""
},
{
"key": "request_user",
"keyCaption": "Request user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "sub_type",
"keyCaption": "Sub Type",
"value": 9,
"valueCaption": "Advanced Request",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_actual_date",
"keyCaption": "Followup Actual Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "all_active_assigned_to",
"keyCaption": "Users assigned to active action items",
"value": 29,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "computer_id",
"keyCaption": "Asset ID",
"value": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueCaption": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueClass": ""
},
{
"key": "cc",
"keyCaption": "CC",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer1",
"keyCaption": "Time to Repair",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_name",
"keyCaption": "Main Asset",
"value": "Test LP",
"valueCaption": "Test LP",
"valueClass": ""
},
{
"key": "timer2",
"keyCaption": "Time to Respond",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ci",
"keyCaption": "Main CI",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "due_date",
"keyCaption": "Due Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "SR Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "SR Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "merged_to",
"keyCaption": "Merged to",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "responsible_manager",
"keyCaption": "Responsible Admin",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "account_id",
"keyCaption": "Account",
"value": "paloaltonetworks_trial",
"valueCaption": "paloaltonetworks_trial",
"valueClass": ""
},
{
"key": "escalation",
"keyCaption": "Escalation Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "change_category",
"keyCaption": "Classification",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assigned_group",
"keyCaption": "Admin group",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "sr_type",
"keyCaption": "Service Record Type",
"value": 10,
"valueCaption": "Request",
"valueClass": ""
}
]
},
{
"canArchive": true,
"canDelete": true,
"canUpdate": true,
"hasChildren": false,
"id": "31",
"info": [
{
"key": "third_level_category",
"keyCaption": "Third Level Category",
"value": "Cannot access email",
"valueCaption": "Cannot access email",
"valueClass": ""
},
{
"key": "cust_list1",
"keyCaption": "SR Custom List 1",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "max_support_level",
"keyCaption": "Max Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "quick_name",
"keyCaption": "Template",
"value": "Reset my password",
"valueCaption": "",
"valueClass": ""
},
{
"key": "lock_field",
"keyCaption": "=== Hide/Show Divider ===",
"value": 31,
"valueCaption": "31",
"valueClass": ""
},
{
"key": "source",
"keyCaption": "Source",
"value": 4,
"valueCaption": "Self-Service Portal",
"valueClass": ""
},
{
"key": "resolution",
"keyCaption": "Resolution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "SR Custom List 2",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "parent_link",
"keyCaption": "Parent ID",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "solution",
"keyCaption": "Solution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Request User Manager",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "survey_status",
"keyCaption": "Survey Status",
"value": 0,
"valueCaption": "The survey has not been sent.",
"valueClass": ""
},
{
"key": "sr_weight",
"keyCaption": "Weight",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "followup_planned_date",
"keyCaption": "Followup Planned Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "submit_user",
"keyCaption": "Submit user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": 1,
"valueCaption": "DEFAULT SLA",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "SR Custom Int 2",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "SR Custom Date 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "SR Custom Int 1",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "totalTime",
"keyCaption": "Total Activities time",
"value": 31,
"valueCaption": "31",
"valueClass": ""
},
{
"key": "impact",
"keyCaption": "Impact",
"value": 4,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "reopen_counter",
"keyCaption": "Reopen Counter",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "SR Custom Date 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "archive",
"keyCaption": "Archive",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "close_time",
"keyCaption": "Close time",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "priority",
"keyCaption": "Priority",
"value": 4,
"valueCaption": "Normal",
"valueClass": ""
},
{
"key": "merged_service_records",
"keyCaption": "Merged service records",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "version",
"keyCaption": "Version",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "is_escalated",
"keyCaption": "Is Escalated",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "CustomColumn3sr",
"keyCaption": "Test Field",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "closure_information",
"keyCaption": "Closure Information",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assign_counter",
"keyCaption": "Assigned Counter",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "problem_type",
"keyCaption": "Category",
"value": "Mobile Devices",
"valueCaption": "Mobile Devices",
"valueClass": ""
},
{
"key": "alertID",
"keyCaption": "Alert",
"value": 31,
"valueCaption": "green",
"valueClass": ""
},
{
"key": "status",
"keyCaption": "Status",
"value": 1,
"valueCaption": "New",
"valueClass": 0
},
{
"key": "problem_sub_type",
"keyCaption": "Sub-Category",
"value": "Smartphone",
"valueCaption": "Smartphone",
"valueClass": ""
},
{
"key": "known_error",
"keyCaption": "Known Error",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
"keyCaption": "Description",
"value": "Reset my password",
"valueCaption": "Reset my password",
"valueClass": ""
},
{
"key": "insert_time",
"keyCaption": "Request time",
"value": 1646662419673,
"valueCaption": "03/07/2022 09:13:39 AM",
"valueClass": ""
},
{
"key": "task_id",
"keyCaption": "Main task",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "title",
"keyCaption": "Title",
"value": "Reset my password",
"valueCaption": "Reset my password",
"valueClass": ""
},
{
"key": "request_user_name",
"keyCaption": "Request username",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "followup_user",
"keyCaption": "Followup User",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "workaround",
"keyCaption": "Workaround",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "current_support_level",
"keyCaption": "Current Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_time",
"keyCaption": "Modify time",
"value": 1646662419673,
"valueCaption": "03/07/2022 09:13:39 AM",
"valueClass": ""
},
{
"key": "success_rating",
"keyCaption": "Success Rating",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_user",
"keyCaption": "Modify User",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "SR Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_text",
"keyCaption": "Followup Text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_account",
"keyCaption": "Email Account",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "responsibility",
"keyCaption": "Process manager",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "urgency",
"keyCaption": "Urgency",
"value": 2,
"valueCaption": "Very High",
"valueClass": ""
},
{
"key": "request_user",
"keyCaption": "Request user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "sub_type",
"keyCaption": "Sub Type",
"value": 10,
"valueCaption": "Basic Request",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_actual_date",
"keyCaption": "Followup Actual Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "all_active_assigned_to",
"keyCaption": "Users assigned to active action items",
"value": 31,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_id",
"keyCaption": "Asset ID",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cc",
"keyCaption": "CC",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer1",
"keyCaption": "Time to Repair",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_name",
"keyCaption": "Main Asset",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer2",
"keyCaption": "Time to Respond",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ci",
"keyCaption": "Main CI",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "due_date",
"keyCaption": "Due Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "SR Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "SR Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "merged_to",
"keyCaption": "Merged to",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "responsible_manager",
"keyCaption": "Responsible Admin",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "account_id",
"keyCaption": "Account",
"value": "paloaltonetworks_trial",
"valueCaption": "paloaltonetworks_trial",
"valueClass": ""
},
{
"key": "escalation",
"keyCaption": "Escalation Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "change_category",
"keyCaption": "Classification",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assigned_group",
"keyCaption": "Admin group",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "sr_type",
"keyCaption": "Service Record Type",
"value": 10,
"valueCaption": "Request",
"valueClass": ""
}
]
}
]
}
}
Human Readable Output
Showing 100 results from page 1:
Service Record Results
Id Title Status Modify Time Service Record Type 25 Cannot access email - Test New 03/15/2022 04:53:20 AM Incident 28 Cannot connect to a Wi-Fi network New 03/07/2022 09:08:01 AM Incident 33 Try Test New 03/20/2022 11:08:56 AM Incident 34 try arc New 03/22/2022 05:05:28 AM Incident 26 Paper jam - Test Open 03/20/2022 07:56:41 AM Incident 6 Welcome to SysAid! Closed 03/31/2022 10:16:10 AM Incident 30 Standard Change Process New 03/07/2022 09:12:25 AM Change 36 Minor Problem try New 03/27/2022 09:24:29 AM Problem 27 Install Adobe Acrobat Reader - Test New 03/07/2022 08:59:23 AM Request 29 Permissions to use printer New 03/07/2022 09:08:36 AM Request 31 Reset my password New 03/07/2022 09:13:39 AM Request 35 Advanced Request Process try New 03/27/2022 09:23:57 AM Request 37 Basic Request Process2 New 03/30/2022 01:56:47 AM Request
sysaid-service-record-search
Search by a query through all service records. Cortex recommends filtering the results by the desired fields.
Base Command
sysaid-service-record-search
Input
| Argument Name | Description | Required |
|---|---|---|
| type | The requested service record type. Possible values are: incident, request, problem, change, all. | Required |
| fields | Comma separated list of fields to return to context data. You can send “all” for debugging purposes. | Required |
| page_number | Index of the page of results to retrieve. Default is 1. | Optional |
| page_size | The number of service records to return on a page. Default is 100. | Optional |
| query | The search criteria. | Required |
| archive | Whether to return archived service records. Possible values are: 0, 1. | Optional |
| custom_fields_keys | Comma separated list of filters’ IDs. | Optional |
| custom_fields_values | Comma separated list of the values of the filters’ IDs. For example, custom_fields_keys:key1,key2, custom_fields_values:value1,value2. | Optional |
Context Output
| Path | Type | Description |
|---|---|---|
| SysAid.ServiceRecord.id | String | The ID of the service record. |
| SysAid.ServiceRecord.title | String | The title of the service record. |
| SysAid.ServiceRecord.status | String | The status of the service record. |
| SysAid.ServiceRecord.update_time | Date | The modify time of the service record. |
| SysAid.ServiceRecord.sr_type | String | The type of the service record. |
| SysAid.ServiceRecord.notes | String | The notes of the service record. |
Command example
!sysaid-service-record-search type=all query=test fields=all
Context Example
{
"SysAid": {
"ServiceRecord": [
{
"canArchive": true,
"canDelete": true,
"canUpdate": true,
"hasChildren": false,
"id": "25",
"info": [
{
"key": "third_level_category",
"keyCaption": "Third Level Category",
"value": "Cannot access email",
"valueCaption": "Cannot access email",
"valueClass": ""
},
{
"key": "cust_list1",
"keyCaption": "SR Custom List 1",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "max_support_level",
"keyCaption": "Max Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "quick_name",
"keyCaption": "Template",
"value": "Cannot access email - Test ",
"valueCaption": "",
"valueClass": ""
},
{
"key": "lock_field",
"keyCaption": "=== Hide/Show Divider ===",
"value": 25,
"valueCaption": "25",
"valueClass": ""
},
{
"key": "source",
"keyCaption": "Source",
"value": 4,
"valueCaption": "Self-Service Portal",
"valueClass": ""
},
{
"key": "resolution",
"keyCaption": "Resolution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "SR Custom List 2",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "parent_link",
"keyCaption": "Parent ID",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "solution",
"keyCaption": "Solution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Request User Manager",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "survey_status",
"keyCaption": "Survey Status",
"value": 0,
"valueCaption": "The survey has not been sent.",
"valueClass": ""
},
{
"key": "sr_weight",
"keyCaption": "Weight",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "followup_planned_date",
"keyCaption": "Followup Planned Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "submit_user",
"keyCaption": "Submit user",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": 1,
"valueCaption": "DEFAULT SLA",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "SR Custom Int 2",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "SR Custom Date 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "SR Custom Int 1",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "totalTime",
"keyCaption": "Total Activities time",
"value": 25,
"valueCaption": "25",
"valueClass": ""
},
{
"key": "impact",
"keyCaption": "Impact",
"value": 4,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "reopen_counter",
"keyCaption": "Reopen Counter",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "SR Custom Date 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "archive",
"keyCaption": "Archive",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "close_time",
"keyCaption": "Close time",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "priority",
"keyCaption": "Priority",
"value": 5,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "merged_service_records",
"keyCaption": "Merged service records",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "version",
"keyCaption": "Version",
"value": 6,
"valueCaption": "6",
"valueClass": ""
},
{
"key": "is_escalated",
"keyCaption": "Is Escalated",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "CustomColumn3sr",
"keyCaption": "Test Field",
"value": "Demo Test",
"valueCaption": "Demo Test",
"valueClass": ""
},
{
"key": "closure_information",
"keyCaption": "Closure Information",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assign_counter",
"keyCaption": "Assigned Counter",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "problem_type",
"keyCaption": "Category",
"value": "Mobile Devices",
"valueCaption": "Mobile Devices",
"valueClass": ""
},
{
"key": "alertID",
"keyCaption": "Alert",
"value": 25,
"valueCaption": "green",
"valueClass": ""
},
{
"key": "status",
"keyCaption": "Status",
"value": 1,
"valueCaption": "New",
"valueClass": 0
},
{
"key": "problem_sub_type",
"keyCaption": "Sub-Category",
"value": "Tablet",
"valueCaption": "Tablet",
"valueClass": ""
},
{
"key": "known_error",
"keyCaption": "Known Error",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
"keyCaption": "Description",
"value": "This is a test incident",
"valueCaption": "This is a test incident",
"valueClass": ""
},
{
"key": "insert_time",
"keyCaption": "Request time",
"value": 1646661395760,
"valueCaption": "03/07/2022 08:56:35 AM",
"valueClass": ""
},
{
"key": "task_id",
"keyCaption": "Main task",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "title",
"keyCaption": "Title",
"value": "Cannot access email - Test ",
"valueCaption": "Cannot access email - Test ",
"valueClass": ""
},
{
"key": "request_user_name",
"keyCaption": "Request username",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "followup_user",
"keyCaption": "Followup User",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "workaround",
"keyCaption": "Workaround",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "current_support_level",
"keyCaption": "Current Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_time",
"keyCaption": "Modify time",
"value": 1647338000987,
"valueCaption": "03/15/2022 04:53:20 AM",
"valueClass": ""
},
{
"key": "success_rating",
"keyCaption": "Success Rating",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_user",
"keyCaption": "Modify User",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "SR Custom Notes",
"value": "This is a note for the API",
"valueCaption": "This is a note for the API",
"valueClass": ""
},
{
"key": "followup_text",
"keyCaption": "Followup Text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_account",
"keyCaption": "Email Account",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "responsibility",
"keyCaption": "Process manager",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "urgency",
"keyCaption": "Urgency",
"value": 4,
"valueCaption": "Normal",
"valueClass": ""
},
{
"key": "request_user",
"keyCaption": "Request user",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "sub_type",
"keyCaption": "Sub Type",
"value": 6,
"valueCaption": "DEFAULT",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_actual_date",
"keyCaption": "Followup Actual Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "all_active_assigned_to",
"keyCaption": "Users assigned to active action items",
"value": 25,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_id",
"keyCaption": "Asset ID",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cc",
"keyCaption": "CC",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer1",
"keyCaption": "Time to Repair",
"value": 1131881301,
"valueCaption": "1131881301",
"valueClass": ""
},
{
"key": "computer_name",
"keyCaption": "Main Asset",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer2",
"keyCaption": "Time to Respond",
"value": 1131881301,
"valueCaption": "1131881301",
"valueClass": ""
},
{
"key": "ci",
"keyCaption": "Main CI",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "due_date",
"keyCaption": "Due Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "SR Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "SR Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "merged_to",
"keyCaption": "Merged to",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "responsible_manager",
"keyCaption": "Responsible Admin",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "account_id",
"keyCaption": "Account",
"value": "paloaltonetworks_trial",
"valueCaption": "paloaltonetworks_trial",
"valueClass": ""
},
{
"key": "escalation",
"keyCaption": "Escalation Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "change_category",
"keyCaption": "Classification",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assigned_group",
"keyCaption": "Admin group",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "sr_type",
"keyCaption": "Service Record Type",
"value": 1,
"valueCaption": "Incident",
"valueClass": ""
}
]
},
{
"canArchive": true,
"canDelete": true,
"canUpdate": true,
"hasChildren": false,
"id": "28",
"info": [
{
"key": "third_level_category",
"keyCaption": "Third Level Category",
"value": "Can not access Internet",
"valueCaption": "Can not access Internet",
"valueClass": ""
},
{
"key": "cust_list1",
"keyCaption": "SR Custom List 1",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "max_support_level",
"keyCaption": "Max Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "quick_name",
"keyCaption": "Template",
"value": "Cannot connect to a Wi-Fi network",
"valueCaption": "",
"valueClass": ""
},
{
"key": "lock_field",
"keyCaption": "=== Hide/Show Divider ===",
"value": 28,
"valueCaption": "28",
"valueClass": ""
},
{
"key": "source",
"keyCaption": "Source",
"value": 4,
"valueCaption": "Self-Service Portal",
"valueClass": ""
},
{
"key": "resolution",
"keyCaption": "Resolution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "SR Custom List 2",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "parent_link",
"keyCaption": "Parent ID",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "solution",
"keyCaption": "Solution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Request User Manager",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "survey_status",
"keyCaption": "Survey Status",
"value": 0,
"valueCaption": "The survey has not been sent.",
"valueClass": ""
},
{
"key": "sr_weight",
"keyCaption": "Weight",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "followup_planned_date",
"keyCaption": "Followup Planned Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "submit_user",
"keyCaption": "Submit user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": 1,
"valueCaption": "DEFAULT SLA",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "SR Custom Int 2",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "SR Custom Date 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "SR Custom Int 1",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "totalTime",
"keyCaption": "Total Activities time",
"value": 28,
"valueCaption": "28",
"valueClass": ""
},
{
"key": "impact",
"keyCaption": "Impact",
"value": 4,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "reopen_counter",
"keyCaption": "Reopen Counter",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "SR Custom Date 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "archive",
"keyCaption": "Archive",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "close_time",
"keyCaption": "Close time",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "priority",
"keyCaption": "Priority",
"value": 4,
"valueCaption": "Normal",
"valueClass": ""
},
{
"key": "merged_service_records",
"keyCaption": "Merged service records",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "version",
"keyCaption": "Version",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "is_escalated",
"keyCaption": "Is Escalated",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "CustomColumn3sr",
"keyCaption": "Test Field",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "closure_information",
"keyCaption": "Closure Information",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assign_counter",
"keyCaption": "Assigned Counter",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "problem_type",
"keyCaption": "Category",
"value": "User Workstation",
"valueCaption": "User Workstation",
"valueClass": ""
},
{
"key": "alertID",
"keyCaption": "Alert",
"value": 28,
"valueCaption": "green",
"valueClass": ""
},
{
"key": "status",
"keyCaption": "Status",
"value": 1,
"valueCaption": "New",
"valueClass": 0
},
{
"key": "problem_sub_type",
"keyCaption": "Sub-Category",
"value": "Laptop",
"valueCaption": "Laptop",
"valueClass": ""
},
{
"key": "known_error",
"keyCaption": "Known Error",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
"keyCaption": "Description",
"value": "I test this",
"valueCaption": "I test this",
"valueClass": ""
},
{
"key": "insert_time",
"keyCaption": "Request time",
"value": 1646662081400,
"valueCaption": "03/07/2022 09:08:01 AM",
"valueClass": ""
},
{
"key": "task_id",
"keyCaption": "Main task",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "title",
"keyCaption": "Title",
"value": "Cannot connect to a Wi-Fi network",
"valueCaption": "Cannot connect to a Wi-Fi network",
"valueClass": ""
},
{
"key": "request_user_name",
"keyCaption": "Request username",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "followup_user",
"keyCaption": "Followup User",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "workaround",
"keyCaption": "Workaround",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "current_support_level",
"keyCaption": "Current Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_time",
"keyCaption": "Modify time",
"value": 1646662081400,
"valueCaption": "03/07/2022 09:08:01 AM",
"valueClass": ""
},
{
"key": "success_rating",
"keyCaption": "Success Rating",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_user",
"keyCaption": "Modify User",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "SR Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_text",
"keyCaption": "Followup Text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_account",
"keyCaption": "Email Account",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "responsibility",
"keyCaption": "Process manager",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "urgency",
"keyCaption": "Urgency",
"value": 1,
"valueCaption": "Urgent",
"valueClass": ""
},
{
"key": "request_user",
"keyCaption": "Request user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "sub_type",
"keyCaption": "Sub Type",
"value": 6,
"valueCaption": "DEFAULT",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_actual_date",
"keyCaption": "Followup Actual Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "all_active_assigned_to",
"keyCaption": "Users assigned to active action items",
"value": 28,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_id",
"keyCaption": "Asset ID",
"value": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueCaption": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueClass": ""
},
{
"key": "cc",
"keyCaption": "CC",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer1",
"keyCaption": "Time to Repair",
"value": 1131195665,
"valueCaption": "1131195665",
"valueClass": ""
},
{
"key": "computer_name",
"keyCaption": "Main Asset",
"value": "Test LP",
"valueCaption": "Test LP",
"valueClass": ""
},
{
"key": "timer2",
"keyCaption": "Time to Respond",
"value": 1131195665,
"valueCaption": "1131195665",
"valueClass": ""
},
{
"key": "ci",
"keyCaption": "Main CI",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "due_date",
"keyCaption": "Due Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "SR Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "SR Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "merged_to",
"keyCaption": "Merged to",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "responsible_manager",
"keyCaption": "Responsible Admin",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "account_id",
"keyCaption": "Account",
"value": "paloaltonetworks_trial",
"valueCaption": "paloaltonetworks_trial",
"valueClass": ""
},
{
"key": "escalation",
"keyCaption": "Escalation Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "change_category",
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"id": "29",
"info": [
{
"key": "third_level_category",
"keyCaption": "Third Level Category",
"value": "Other",
"valueCaption": "Other",
"valueClass": ""
},
{
"key": "cust_list1",
"keyCaption": "SR Custom List 1",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "max_support_level",
"keyCaption": "Max Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "quick_name",
"keyCaption": "Template",
"value": "Permissions to use printer",
"valueCaption": "",
"valueClass": ""
},
{
"key": "lock_field",
"keyCaption": "=== Hide/Show Divider ===",
"value": 29,
"valueCaption": "29",
"valueClass": ""
},
{
"key": "source",
"keyCaption": "Source",
"value": 4,
"valueCaption": "Self-Service Portal",
"valueClass": ""
},
{
"key": "resolution",
"keyCaption": "Resolution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "SR Custom List 2",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "parent_link",
"keyCaption": "Parent ID",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "solution",
"keyCaption": "Solution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Request User Manager",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "survey_status",
"keyCaption": "Survey Status",
"value": 0,
"valueCaption": "The survey has not been sent.",
"valueClass": ""
},
{
"key": "sr_weight",
"keyCaption": "Weight",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "followup_planned_date",
"keyCaption": "Followup Planned Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "submit_user",
"keyCaption": "Submit user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": 1,
"valueCaption": "DEFAULT SLA",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "SR Custom Int 2",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "SR Custom Date 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "SR Custom Int 1",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "totalTime",
"keyCaption": "Total Activities time",
"value": 29,
"valueCaption": "29",
"valueClass": ""
},
{
"key": "impact",
"keyCaption": "Impact",
"value": 4,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "reopen_counter",
"keyCaption": "Reopen Counter",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "SR Custom Date 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "archive",
"keyCaption": "Archive",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "close_time",
"keyCaption": "Close time",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "priority",
"keyCaption": "Priority",
"value": 5,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "merged_service_records",
"keyCaption": "Merged service records",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "version",
"keyCaption": "Version",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "is_escalated",
"keyCaption": "Is Escalated",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "CustomColumn3sr",
"keyCaption": "Test Field",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "closure_information",
"keyCaption": "Closure Information",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assign_counter",
"keyCaption": "Assigned Counter",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "problem_type",
"keyCaption": "Category",
"value": "User Workstation",
"valueCaption": "User Workstation",
"valueClass": ""
},
{
"key": "alertID",
"keyCaption": "Alert",
"value": 29,
"valueCaption": "green",
"valueClass": ""
},
{
"key": "status",
"keyCaption": "Status",
"value": 1,
"valueCaption": "New",
"valueClass": 0
},
{
"key": "problem_sub_type",
"keyCaption": "Sub-Category",
"value": "Printer",
"valueCaption": "Printer",
"valueClass": ""
},
{
"key": "known_error",
"keyCaption": "Known Error",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
"keyCaption": "Description",
"value": "Permissions to use printer",
"valueCaption": "Permissions to use printer",
"valueClass": ""
},
{
"key": "insert_time",
"keyCaption": "Request time",
"value": 1646662116607,
"valueCaption": "03/07/2022 09:08:36 AM",
"valueClass": ""
},
{
"key": "task_id",
"keyCaption": "Main task",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "title",
"keyCaption": "Title",
"value": "Permissions to use printer",
"valueCaption": "Permissions to use printer",
"valueClass": ""
},
{
"key": "request_user_name",
"keyCaption": "Request username",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "followup_user",
"keyCaption": "Followup User",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "workaround",
"keyCaption": "Workaround",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "current_support_level",
"keyCaption": "Current Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_time",
"keyCaption": "Modify time",
"value": 1646662116607,
"valueCaption": "03/07/2022 09:08:36 AM",
"valueClass": ""
},
{
"key": "success_rating",
"keyCaption": "Success Rating",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_user",
"keyCaption": "Modify User",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "SR Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_text",
"keyCaption": "Followup Text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_account",
"keyCaption": "Email Account",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "responsibility",
"keyCaption": "Process manager",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "urgency",
"keyCaption": "Urgency",
"value": 4,
"valueCaption": "Normal",
"valueClass": ""
},
{
"key": "request_user",
"keyCaption": "Request user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "sub_type",
"keyCaption": "Sub Type",
"value": 9,
"valueCaption": "Advanced Request",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_actual_date",
"keyCaption": "Followup Actual Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "all_active_assigned_to",
"keyCaption": "Users assigned to active action items",
"value": 29,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "computer_id",
"keyCaption": "Asset ID",
"value": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueCaption": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueClass": ""
},
{
"key": "cc",
"keyCaption": "CC",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer1",
"keyCaption": "Time to Repair",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_name",
"keyCaption": "Main Asset",
"value": "Test LP",
"valueCaption": "Test LP",
"valueClass": ""
},
{
"key": "timer2",
"keyCaption": "Time to Respond",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ci",
"keyCaption": "Main CI",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "due_date",
"keyCaption": "Due Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "SR Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "SR Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "merged_to",
"keyCaption": "Merged to",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "responsible_manager",
"keyCaption": "Responsible Admin",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "account_id",
"keyCaption": "Account",
"value": "paloaltonetworks_trial",
"valueCaption": "paloaltonetworks_trial",
"valueClass": ""
},
{
"key": "escalation",
"keyCaption": "Escalation Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "change_category",
"keyCaption": "Classification",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assigned_group",
"keyCaption": "Admin group",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "sr_type",
"keyCaption": "Service Record Type",
"value": 10,
"valueCaption": "Request",
"valueClass": ""
}
]
},
{
"canArchive": true,
"canDelete": true,
"canUpdate": true,
"hasChildren": false,
"id": "31",
"info": [
{
"key": "third_level_category",
"keyCaption": "Third Level Category",
"value": "Cannot access email",
"valueCaption": "Cannot access email",
"valueClass": ""
},
{
"key": "cust_list1",
"keyCaption": "SR Custom List 1",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "max_support_level",
"keyCaption": "Max Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "quick_name",
"keyCaption": "Template",
"value": "Reset my password",
"valueCaption": "",
"valueClass": ""
},
{
"key": "lock_field",
"keyCaption": "=== Hide/Show Divider ===",
"value": 31,
"valueCaption": "31",
"valueClass": ""
},
{
"key": "source",
"keyCaption": "Source",
"value": 4,
"valueCaption": "Self-Service Portal",
"valueClass": ""
},
{
"key": "resolution",
"keyCaption": "Resolution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "SR Custom List 2",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "parent_link",
"keyCaption": "Parent ID",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "solution",
"keyCaption": "Solution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Request User Manager",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "survey_status",
"keyCaption": "Survey Status",
"value": 0,
"valueCaption": "The survey has not been sent.",
"valueClass": ""
},
{
"key": "sr_weight",
"keyCaption": "Weight",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "followup_planned_date",
"keyCaption": "Followup Planned Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "submit_user",
"keyCaption": "Submit user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": 1,
"valueCaption": "DEFAULT SLA",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "SR Custom Int 2",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "SR Custom Date 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "SR Custom Int 1",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "totalTime",
"keyCaption": "Total Activities time",
"value": 31,
"valueCaption": "31",
"valueClass": ""
},
{
"key": "impact",
"keyCaption": "Impact",
"value": 4,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "reopen_counter",
"keyCaption": "Reopen Counter",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "SR Custom Date 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "archive",
"keyCaption": "Archive",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "close_time",
"keyCaption": "Close time",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "priority",
"keyCaption": "Priority",
"value": 4,
"valueCaption": "Normal",
"valueClass": ""
},
{
"key": "merged_service_records",
"keyCaption": "Merged service records",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "version",
"keyCaption": "Version",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "is_escalated",
"keyCaption": "Is Escalated",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "CustomColumn3sr",
"keyCaption": "Test Field",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "closure_information",
"keyCaption": "Closure Information",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assign_counter",
"keyCaption": "Assigned Counter",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "problem_type",
"keyCaption": "Category",
"value": "Mobile Devices",
"valueCaption": "Mobile Devices",
"valueClass": ""
},
{
"key": "alertID",
"keyCaption": "Alert",
"value": 31,
"valueCaption": "green",
"valueClass": ""
},
{
"key": "status",
"keyCaption": "Status",
"value": 1,
"valueCaption": "New",
"valueClass": 0
},
{
"key": "problem_sub_type",
"keyCaption": "Sub-Category",
"value": "Smartphone",
"valueCaption": "Smartphone",
"valueClass": ""
},
{
"key": "known_error",
"keyCaption": "Known Error",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
"keyCaption": "Description",
"value": "Reset my password",
"valueCaption": "Reset my password",
"valueClass": ""
},
{
"key": "insert_time",
"keyCaption": "Request time",
"value": 1646662419673,
"valueCaption": "03/07/2022 09:13:39 AM",
"valueClass": ""
},
{
"key": "task_id",
"keyCaption": "Main task",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "title",
"keyCaption": "Title",
"value": "Reset my password",
"valueCaption": "Reset my password",
"valueClass": ""
},
{
"key": "request_user_name",
"keyCaption": "Request username",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "followup_user",
"keyCaption": "Followup User",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "workaround",
"keyCaption": "Workaround",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "current_support_level",
"keyCaption": "Current Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_time",
"keyCaption": "Modify time",
"value": 1646662419673,
"valueCaption": "03/07/2022 09:13:39 AM",
"valueClass": ""
},
{
"key": "success_rating",
"keyCaption": "Success Rating",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_user",
"keyCaption": "Modify User",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "SR Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_text",
"keyCaption": "Followup Text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_account",
"keyCaption": "Email Account",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "responsibility",
"keyCaption": "Process manager",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "urgency",
"keyCaption": "Urgency",
"value": 2,
"valueCaption": "Very High",
"valueClass": ""
},
{
"key": "request_user",
"keyCaption": "Request user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "sub_type",
"keyCaption": "Sub Type",
"value": 10,
"valueCaption": "Basic Request",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_actual_date",
"keyCaption": "Followup Actual Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "all_active_assigned_to",
"keyCaption": "Users assigned to active action items",
"value": 31,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_id",
"keyCaption": "Asset ID",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cc",
"keyCaption": "CC",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer1",
"keyCaption": "Time to Repair",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_name",
"keyCaption": "Main Asset",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer2",
"keyCaption": "Time to Respond",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ci",
"keyCaption": "Main CI",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "due_date",
"keyCaption": "Due Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "SR Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "SR Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "merged_to",
"keyCaption": "Merged to",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "responsible_manager",
"keyCaption": "Responsible Admin",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "account_id",
"keyCaption": "Account",
"value": "paloaltonetworks_trial",
"valueCaption": "paloaltonetworks_trial",
"valueClass": ""
},
{
"key": "escalation",
"keyCaption": "Escalation Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "change_category",
"keyCaption": "Classification",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assigned_group",
"keyCaption": "Admin group",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "sr_type",
"keyCaption": "Service Record Type",
"value": 10,
"valueCaption": "Request",
"valueClass": ""
}
]
}
]
}
}
Human Readable Output
Showing 100 results from page 1:
Service Record Results
Id Title Status Modify Time Service Record Type 25 Cannot access email - Test New 03/15/2022 04:53:20 AM Incident 28 Cannot connect to a Wi-Fi network New 03/07/2022 09:08:01 AM Incident 33 Try Test New 03/20/2022 11:08:56 AM Incident 26 Paper jam - Test Open 03/20/2022 07:56:41 AM Incident 30 Standard Change Process New 03/07/2022 09:12:25 AM Change 27 Install Adobe Acrobat Reader - Test New 03/07/2022 08:59:23 AM Request 29 Permissions to use printer New 03/07/2022 09:08:36 AM Request 31 Reset my password New 03/07/2022 09:13:39 AM Request 37 Basic Request Process2 New 03/30/2022 01:56:47 AM Request
sysaid-service-record-update
The valid statuses can be retrieved using the “sysaid-table-list” command.
Base Command
sysaid-service-record-update
Input
| Argument Name | Description | Required |
|---|---|---|
| id | The service record ID. | Required |
| impact | The new impact of the service record. | Optional |
| priority | The new priority of the service record. | Optional |
| status | The new status of the service record. | Optional |
| description | The new description of the service record. | Optional |
| solution | The new solution of the service record. | Optional |
| problem_type | The new problem type of the service record. | Optional |
| problem_sub_type | The new problem sub-type of the service record. | Optional |
| third_level_category | The new third level category of the service record. | Optional |
| sr_type | The new service record type of the service record. | Optional |
| sub_type | The new sub-type of the service record. | Optional |
| agreement | The new agreement of the service record. | Optional |
| title | The new title of the service record. | Optional |
| followup_user | The new follow up user of the service record. | Optional |
| followup_text | The new follow up text of the service record. | Optional |
| cust_notes | The new custom notes of the service record. | Optional |
| email_account | The new email account of the service record. | Optional |
| responsibility | The new responsibility of the service record. | Optional |
| urgency | The new urgency of the service record. | Optional |
| company | The new company of the service record. | Optional |
| department | The new department of the service record. | Optional |
| computer_id | The new computer ID of the service record. | Optional |
| due_date | The new due date of the service record. | Optional |
| escalation | The new escalation of the service record. | Optional |
| change_category | The new change category of the service record. | Optional |
| assigned_group | The new assigned group of the service record. | Optional |
| location | The new location of the service record. | Optional |
| custom_fields_keys | Comma separated list of filters’ IDs. | Optional |
| custom_fields_values | Comma separated list of the values of the filters’ IDs. For example, custom_fields_keys:key1,key2, custom_fields_values:value1,value2. | Optional |
Context Output
There is no context output for this command.
Command example
!sysaid-service-record-update id=6 status=2
Human Readable Output
Service Record 6 Updated Successfully.
sysaid-service-record-close
Close a service record. Sets the service record status to the default Close status, as defined in the Help Desk settings.
Base Command
sysaid-service-record-close
Input
| Argument Name | Description | Required |
|---|---|---|
| id | The service record ID. | Required |
| solution | The solution for closing the service record. | Optional |
Context Output
There is no context output for this command.
Command example
!sysaid-service-record-close id=6 solution="Closing via API call"
Human Readable Output
Service Record 6 Closed Successfully.
sysaid-service-record-template-get
Gets the template of a service record. Cortex recommends filtering the results by the desired fields.
Base Command
sysaid-service-record-template-get
Input
| Argument Name | Description | Required |
|---|---|---|
| fields | Comma separated list of fields to return to context data. The valid fields can be retrieved using the “sysaid-table-list” command with the “entity=sr” argument. You can send “all” for debugging purposes. | Required |
| type | The requested service record type. Possible values are: incident, request, problem, change. | Required |
| template_id | The service record template ID, according to service record type. Defaults to the first/default template. | Optional |
Context Output
| Path | Type | Description |
|---|---|---|
| SysAid.ServiceRecordTemplate.key | String | The key of the service record template entry. |
| SysAid.ServiceRecordTemplate.value | String | The value of the service record template entry. |
| SysAid.ServiceRecordTemplate.mandatory | String | Whether the template entry is mandatory or not. |
| SysAid.ServiceRecordTemplate.editable | Boolean | Whether the template entry is editable or not. |
| SysAid.ServiceRecordTemplate.type | Boolean | The type of the service record template entry. |
| SysAid.ServiceRecordTemplate.defaultValue | String | The default value of the service record template entry. |
| SysAid.ServiceRecordTemplate.keyCaption | String | The key caption of the service record template entry. |
Command example
!sysaid-service-record-template-get type=incident fields=all
Context Example
{
"SysAid": {
"ServiceRecordTemplate": {
"canArchive": true,
"canDelete": true,
"canUpdate": true,
"hasChildren": false,
"id": "0",
"info": [
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "third_level_category",
"keyCaption": "Third Level Category",
"mandatory": false,
"type": "list",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_list1",
"keyCaption": "SR Custom List 1",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "notes",
"keyCaption": "Notes",
"mandatory": false,
"type": "object",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "screen",
"keyCaption": "Screen capture",
"mandatory": false,
"type": "object",
"value": {
"captureExists": false,
"sendScreenCapture": "NO"
},
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "resolution",
"keyCaption": "Resolution",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "childs",
"keyCaption": "Child Service Records",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_list2",
"keyCaption": "SR Custom List 2",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "parent_link",
"keyCaption": "Parent ID",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "solution",
"keyCaption": "Solution",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "project_id",
"keyCaption": "Main project",
"mandatory": false,
"type": "object",
"value": {},
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "links",
"keyCaption": "Links",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "sr_weight",
"keyCaption": "Weight",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "followup_planned_date",
"keyCaption": "Followup Planned Date",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_int2",
"keyCaption": "SR Custom Int 2",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_date1",
"keyCaption": "SR Custom Date 1",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_int1",
"keyCaption": "SR Custom Int 1",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "impact",
"keyCaption": "Impact",
"mandatory": false,
"type": "list",
"value": 4,
"valueCaption": "Low",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_date2",
"keyCaption": "SR Custom Date 2",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "priority",
"keyCaption": "Priority",
"mandatory": false,
"type": "list",
"value": 5,
"valueCaption": "Low",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "merged_service_records",
"keyCaption": "Merged service records",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": "string",
"defaultValue": null,
"editable": true,
"key": "CustomColumn3sr",
"keyCaption": "Test Field",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "messages",
"keyCaption": "Messages",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "problem_type",
"keyCaption": "Category",
"mandatory": false,
"type": "nested",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "alertID",
"keyCaption": "Alert",
"mandatory": false,
"type": "calculated",
"value": null,
"valueCaption": "green",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "actions",
"keyCaption": "Actions",
"mandatory": false,
"type": "object",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "status",
"keyCaption": "Status",
"mandatory": false,
"type": "list",
"value": 1,
"valueCaption": "New",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "attachments",
"keyCaption": "Attachments",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "problem_sub_type",
"keyCaption": "Sub-Category",
"mandatory": false,
"type": "list",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "linkedSRs",
"keyCaption": "Links to other Items",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "description",
"keyCaption": "Description",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "task_id",
"keyCaption": "Main task",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "video",
"keyCaption": "Video capture",
"mandatory": false,
"type": "object",
"value": {
"captureExists": false,
"filePath": null,
"sendVideoRecording": "NO"
},
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "title",
"keyCaption": "Title",
"mandatory": false,
"type": "text",
"value": "DEFAULT",
"valueCaption": "DEFAULT",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "followup_user",
"keyCaption": "Followup User",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "workaround",
"keyCaption": "Workaround",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "success_rating",
"keyCaption": "Success Rating",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_notes",
"keyCaption": "SR Custom Notes",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "followup_text",
"keyCaption": "Followup Text",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "responsibility",
"keyCaption": "Assigned to",
"mandatory": false,
"type": "list",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "urgency",
"keyCaption": "Urgency",
"mandatory": false,
"type": "list",
"value": 5,
"valueCaption": "Low",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "request_user",
"keyCaption": "Request user",
"mandatory": false,
"type": "list",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "sub_type",
"keyCaption": "Sub Type",
"mandatory": false,
"type": "list",
"value": 6,
"valueCaption": "DEFAULT",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "company",
"keyCaption": "Company",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "followup_actual_date",
"keyCaption": "Followup Actual Date",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "computer_id",
"keyCaption": "Asset ID",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cc",
"keyCaption": "CC",
"mandatory": false,
"type": "list",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "ci",
"keyCaption": "Main CI",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "due_date",
"keyCaption": "Due Date",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_text1",
"keyCaption": "SR Custom Text 1",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_text2",
"keyCaption": "SR Custom Text 2",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "merged_to",
"keyCaption": "Merged to",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "responsible_manager",
"keyCaption": "Responsible Admin",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "solutionModel",
"keyCaption": "Solution Model",
"mandatory": false,
"type": "object",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "activities",
"keyCaption": "Activities",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "relatedProblems",
"keyCaption": "Potential Related Problems",
"mandatory": false,
"type": "object",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "change_category",
"keyCaption": "Classification",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "assigned_group",
"keyCaption": "Admin group",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "location",
"keyCaption": "Location",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "sr_type",
"keyCaption": "Service Record Type",
"mandatory": false,
"type": "list",
"value": 2,
"valueCaption": "Incident Template",
"valueClass": ""
}
]
}
}
}
Human Readable Output
Service Record Results
Key Value Mandatory Editable Type Key Caption third_level_category false true list Third Level Category cust_list1 0 false true list SR Custom List 1 notes false true object Notes screen sendScreenCapture: NO
captureExists: falsefalse true object Screen capture resolution false true text Resolution childs false true object Child Service Records cust_list2 0 false true list SR Custom List 2 parent_link 0 false true numeric Parent ID solution false true text Solution project_id false true object Main project links false true object Links sr_weight 0 false true numeric Weight followup_planned_date false true date Followup Planned Date cust_int2 0 false true numeric SR Custom Int 2 cust_date1 false true date SR Custom Date 1 cust_int1 0 false true numeric SR Custom Int 1 impact 4 false true list Impact cust_date2 false true date SR Custom Date 2 priority 5 false true list Priority merged_service_records false true text Merged service records CustomColumn3sr false true text Test Field messages false true object Messages problem_type false true nested Category alertID false true calculated Alert actions false true object Actions status 1 false true list Status attachments false true object Attachments problem_sub_type false true list Sub-Category linkedSRs false true object Links to other Items description false true text Description task_id 0 false true numeric Main task video sendVideoRecording: NO
captureExists: false
filePath: nullfalse true object Video capture title DEFAULT false true text Title followup_user false true list Followup User workaround false true text Workaround success_rating 0 false true numeric Success Rating cust_notes false true text SR Custom Notes followup_text false true text Followup Text responsibility 1 false true list Assigned to urgency 5 false true list Urgency request_user 1 false true list Request user sub_type 6 false true list Sub Type company 0 false true list Company followup_actual_date false true date Followup Actual Date computer_id false true text Asset ID cc false true list CC ci 0 false true list Main CI due_date false true date Due Date cust_text1 false true text SR Custom Text 1 cust_text2 false true text SR Custom Text 2 merged_to 0 false true numeric Merged to responsible_manager false true list Responsible Admin solutionModel false true object Solution Model activities false true object Activities relatedProblems false true object Potential Related Problems change_category 0 false true list Classification assigned_group false true list Admin group location false true list Location sr_type 2 false true list Service Record Type
sysaid-service-record-create
Create a new service record and return the newly created service record. The valid statuses can be retrieved using the “sysaid-table-list” command. Cortex recommends filtering the results by the desired fields.
Base Command
sysaid-service-record-create
Input
| Argument Name | Description | Required |
|---|---|---|
| fields | Comma separated list of fields to return to context data. The valid fields can be retrieved using the “sysaid-table-list” command with the “entity=sr” argument. You can send “all” for debugging purposes. | Required |
| type | The requested service record type. Possible values are: incident, request, problem, change. | Required |
| template_id | The service record template ID, according to service record type. Defaults to the first/default template. | Optional |
| description | The new description of the service record. | Required |
| title | The new title of the service record. | Required |
| impact | The new impact of the service record. | Optional |
| priority | The new priority of the service record. | Optional |
| status | The new status of the service record. | Optional |
| solution | The new solution of the service record. | Optional |
| problem_type | The new problem type of the service record. | Optional |
| problem_sub_type | The new problem sub-type of the service record. | Optional |
| third_level_category | The new third level category of the service record. | Optional |
| sr_type | The new service record type of the service record. | Optional |
| sub_type | The new sub-type of the service record. | Optional |
| agreement | The new agreement of the service record. | Optional |
| followup_user | The new follow up user of the service record. | Optional |
| followup_text | The new follow up text of the service record. | Optional |
| cust_notes | The new custom notes of the service record. | Optional |
| email_account | The new email account of the service record. | Optional |
| responsibility | The new responsibility of the service record. | Optional |
| urgency | The new urgency of the service record. | Optional |
| company | The new company of the service record. | Optional |
| department | The new department of the service record. | Optional |
| computer_id | The new computer ID of the service record. | Optional |
| due_date | The new due date of the service record. | Optional |
| escalation | The new escalation of the service record. | Optional |
| change_category | The new change category of the service record. | Optional |
| assigned_group | The new assigned group of the service record. | Optional |
| location | The new location of the service record. | Optional |
| custom_fields_keys | Comma separated list of filters’ IDs. | Optional |
| custom_fields_values | Comma separated list of the values of the filters’ IDs. For example, custom_fields_keys:key1,key2, custom_fields_values:value1,value2. | Optional |
Context Output
| Path | Type | Description |
|---|---|---|
| SysAid.ServiceRecord.id | String | The ID of the service record. |
| SysAid.ServiceRecord.title | String | The title of the service record. |
| SysAid.ServiceRecord.status | String | The status of the service record. |
| SysAid.ServiceRecord.update_time | Date | The modify time of the service record. |
| SysAid.ServiceRecord.sr_type | String | The type of the service record. |
| SysAid.ServiceRecord.notes | String | The notes of the service record. |
Command example
!sysaid-service-record-create type=request description="This is a test" title="Test SR from API" sr_type=6 fields=all
Context Example
{
"SysAid": {
"ServiceRecord": {
"canArchive": true,
"canDelete": true,
"canUpdate": true,
"hasChildren": false,
"id": "0",
"info": [
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "third_level_category",
"keyCaption": "Third Level Category",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_list1",
"keyCaption": "SR Custom List 1",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "notes",
"keyCaption": "Notes",
"mandatory": false,
"type": "object",
"value": [
"If relevant, add this Request details to the Knowledge base. Close the Request."
],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "screen",
"keyCaption": "Screen capture",
"mandatory": false,
"type": "object",
"value": {
"captureExists": false,
"sendScreenCapture": "NO"
},
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "resolution",
"keyCaption": "Resolution",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "childs",
"keyCaption": "Child Service Records",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_list2",
"keyCaption": "SR Custom List 2",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "parent_link",
"keyCaption": "Parent ID",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "solution",
"keyCaption": "Solution",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "project_id",
"keyCaption": "Main project",
"mandatory": false,
"type": "object",
"value": {},
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "links",
"keyCaption": "Links",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "sr_weight",
"keyCaption": "Weight",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "followup_planned_date",
"keyCaption": "Followup Planned Date",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_int2",
"keyCaption": "SR Custom Int 2",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_date1",
"keyCaption": "SR Custom Date 1",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_int1",
"keyCaption": "SR Custom Int 1",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "impact",
"keyCaption": "Impact",
"mandatory": false,
"type": "list",
"value": 4,
"valueCaption": "Low",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_date2",
"keyCaption": "SR Custom Date 2",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "priority",
"keyCaption": "Priority",
"mandatory": false,
"type": "list",
"value": 5,
"valueCaption": "Low",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "merged_service_records",
"keyCaption": "Merged service records",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": "string",
"defaultValue": null,
"editable": true,
"key": "CustomColumn3sr",
"keyCaption": "Test Field",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "messages",
"keyCaption": "Messages",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "problem_type",
"keyCaption": "Category",
"mandatory": false,
"type": "nested",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "alertID",
"keyCaption": "Alert",
"mandatory": false,
"type": "calculated",
"value": null,
"valueCaption": "green",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "actions",
"keyCaption": "Actions",
"mandatory": false,
"type": "object",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "status",
"keyCaption": "Status",
"mandatory": false,
"type": "list",
"value": 1,
"valueCaption": "New",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "attachments",
"keyCaption": "Attachments",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "problem_sub_type",
"keyCaption": "Sub-Category",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "linkedSRs",
"keyCaption": "Links to other Items",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "description",
"keyCaption": "Description",
"mandatory": false,
"type": "text",
"value": "Basic Request Process",
"valueCaption": "Basic Request Process",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "task_id",
"keyCaption": "Main task",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "video",
"keyCaption": "Video capture",
"mandatory": false,
"type": "object",
"value": {
"captureExists": false,
"filePath": null,
"sendVideoRecording": "NO"
},
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "title",
"keyCaption": "Title",
"mandatory": false,
"type": "text",
"value": "Basic Request Process",
"valueCaption": "Basic Request Process",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "followup_user",
"keyCaption": "Followup User",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "workaround",
"keyCaption": "Workaround",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "success_rating",
"keyCaption": "Success Rating",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_notes",
"keyCaption": "SR Custom Notes",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "followup_text",
"keyCaption": "Followup Text",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "responsibility",
"keyCaption": "Process manager",
"mandatory": false,
"type": "list",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "urgency",
"keyCaption": "Urgency",
"mandatory": false,
"type": "list",
"value": 5,
"valueCaption": "Low",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "request_user",
"keyCaption": "Request user",
"mandatory": false,
"type": "list",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "sub_type",
"keyCaption": "Sub Type",
"mandatory": false,
"type": "text",
"value": 10,
"valueCaption": "10",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "company",
"keyCaption": "Company",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "followup_actual_date",
"keyCaption": "Followup Actual Date",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "computer_id",
"keyCaption": "Asset ID",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cc",
"keyCaption": "CC",
"mandatory": false,
"type": "list",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "ci",
"keyCaption": "Main CI",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "due_date",
"keyCaption": "Due Date",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_text1",
"keyCaption": "SR Custom Text 1",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_text2",
"keyCaption": "SR Custom Text 2",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "merged_to",
"keyCaption": "Merged to",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "responsible_manager",
"keyCaption": "Responsible Admin",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "solutionModel",
"keyCaption": "Solution Model",
"mandatory": false,
"type": "object",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "activities",
"keyCaption": "Activities",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "change_category",
"keyCaption": "Classification",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "assigned_group",
"keyCaption": "Admin group",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "location",
"keyCaption": "Location",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "sr_type",
"keyCaption": "Service Record Type",
"mandatory": false,
"type": "list",
"value": 11,
"valueCaption": "Request Template",
"valueClass": ""
}
]
}
}
}
Human Readable Output
Service Record Results
Id Title Status Service Record Type Notes 0 Basic Request Process New Request Template If relevant, add this Request details to the Knowledge base. Close the Request.
sysaid-service-record-delete
Delete one or more service records.
Base Command
sysaid-service-record-delete
Input
| Argument Name | Description | Required |
|---|---|---|
| ids | The service record ID. | Required |
| solution | The solution for deleting the service record. | Optional |
Context Output
There is no context output for this command.
Command example
!sysaid-service-record-delete ids=2,32
Human Readable Output
Service Records 2,32 Deleted Successfully.
sysaid-service-record-attach-file
Add an attachment to a service record.
Base Command
sysaid-service-record-attach-file
Input
| Argument Name | Description | Required |
|---|---|---|
| id | The service record ID. | Required |
| file_id | File file ID to upload. | Required |
Context Output
There is no context output for this command.
Command example
!sysaid-service-record-attach-file file_id=110@51d40811-801a-4b26-8861-68474c40b347 id=25
Human Readable Output
File uploaded to Service Record 25 successfully.
sysaid-service-record-get-file
Download an attachment to a service record.
Base Command
sysaid-service-record-get-file
Input
| Argument Name | Description | Required |
|---|---|---|
| id | The service record ID. | Required |
| file_id | The ID of the file to download. | Required |
| file_name | The full name with extension of the file to be downloaded. | Required |
Context Output
| Path | Type | Description |
|---|---|---|
| File.Size | Integer | The size of the file. |
| File.SHA1 | String | The SHA1 of the file. |
| File.SHA256 | String | The SHA256 of the file. |
| File.SHA512 | String | The SHA512 of the file. |
| File.Name | String | The full name with extension of the file. |
| File.SSDeep | String | The SSDeep of the file. |
| File.EntryID | String | The entryId of the file. |
| File.Info | String | The info of the file. |
| File.Type | String | The type of the file. |
| File.MD5 | String | The MD5 of the file. |
| File.Extension | String | The extension of the file. |
Command example
!sysaid-service-record-get-file file_id="-80357423_-1872498142" id=37 file_name="file_name.png"
Context Example
{
"File": {
"Size": 12345,
"SHA1": "6d9ea21dcb062e9ba8cd20f7a9982726efc7a3a9",
"SHA256": "44acf94aacf694950485c6fb0ff36f9aa72273479780abf591e052ba4d31e6ae",
"SHA512": "36a0ea76413cf38f6de997c3e1d5229ee242458b024a6869f69054bdcbd61bcf572ba430e2b69d24ee8b7d3a5b94ae20fdc6fdafdf607407ac24bd9b6a88dc71",
"Name": "file_name.png",
"SSDeep": "1536:qCv/2+0gCPs0hzlUXOMvVAN50PjPS4ScOcy/Va/QgGZcm4p4/iuI:1/Vus0hzlqOMpj6Xcy/Va/Cgp4C",
"EntryID": "112@6840e1fb-a9e6-4a66-8454-cdeaf5b98639",
"Info": "image/png",
"Type": "PNG image data, 2560 x 1773, 8-bit/color RGBA, non-interlaced",
"MD5": "e0cca2f09d13bc2c7729b7caacbe2b6f",
"Extension": "png",
}
}
Human Readable Output
There is no human readable output for this command.
sysaid-service-record-delete-file
Delete an attachment from a service record.
Base Command
sysaid-service-record-delete-file
Input
| Argument Name | Description | Required |
|---|---|---|
| id | The service record ID. | Required |
| file_id | The attachment file ID to delete. | Required |
Context Output
There is no context output for this command.
Command example
!sysaid-service-record-delete-file id=25 file_id=534492489_354835714
Human Readable Output
File deleted from Service Record 25 successfully.
sysaid-service-record-get
Returns the information for the specified service record.
Base Command
sysaid-service-record-get
Input
| Argument Name | Description | Required |
|---|---|---|
| id | The service record ID. | Required |
| fields | List of fields to return, comma separated. If sent together with view parameter, returns both view’s fields and the requested fields. | Required |
Context Output
| Path | Type | Description |
|---|---|---|
| SysAid.ServiceRecord.id | String | The ID of the service record. |
| SysAid.ServiceRecord.title | String | The title of the service record. |
| SysAid.ServiceRecord.status | String | The status of the service record. |
| SysAid.ServiceRecord.update_time | Date | The modify time of the service record. |
| SysAid.ServiceRecord.sr_type | String | The type of the service record. |
| SysAid.ServiceRecord.notes | String | The notes of the service record. |
Command example
!sysaid-service-record-get id=25 fields=all
Context Example
{
"SysAid": {
"ServiceRecord": {
"CustomColumn3sr": "Demo Test",
"account_id": "paloaltonetworks_trial",
"actions": null,
"activities": null,
"agreement": "DEFAULT SLA",
"alertID": "green",
"all_active_assigned_to": "",
"archive": "No",
"assign_counter": "1",
"assigned_group": "",
"attachments": null,
"canArchive": true,
"canDelete": true,
"canUpdate": true,
"cc": "",
"change_category": "",
"childs": null,
"ci": "",
"close_time": "",
"closure_information": "",
"company": "",
"computer_id": "",
"computer_name": "",
"current_support_level": "0",
"cust_date1": "",
"cust_date2": "",
"cust_int1": "0",
"cust_int2": "0",
"cust_list1": "",
"cust_list2": "",
"cust_notes": "This is a note for the API",
"cust_text1": "",
"cust_text2": "",
"department": "",
"description": "This is a test incident",
"due_date": "",
"email_account": " ",
"escalation": "0",
"followup_actual_date": "",
"followup_planned_date": "",
"followup_text": "",
"followup_user": "",
"hasChildren": false,
"history": null,
"id": "25",
"impact": "Low",
"info": [
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "third_level_category",
"keyCaption": "Third Level Category",
"mandatory": false,
"type": "list",
"value": "Cannot access email",
"valueCaption": "Cannot access email",
"valueClass": ""
}
]
"insert_time": "03/07/2022 08:56:35 AM",
"is_escalated": "No",
"known_error": "",
"linkedSRs": null,
"links": null,
"location": "",
"lock_field": "25",
"max_support_level": "0",
"merged_service_records": "",
"merged_to": "",
"messages": null,
"notes": null,
"parent_link": "",
"priority": "Low",
"problem_sub_type": "Tablet",
"problem_type": "Mobile Devices",
"project_id": null,
"quick_name": "",
"relation_graph": null,
"reopen_counter": "0",
"request_user": "sysaid-dmst",
"request_user_name": "sysaid-dmst",
"resolution": "",
"responsibility": "sysaid-dmst",
"responsible_manager": "",
"screen": null,
"solution": "",
"solutionModel": null,
"source": "Self-Service Portal",
"sr_type": "Incident",
"sr_weight": "0",
"status": "New",
"sub_type": "DEFAULT",
"submit_user": "sysaid-dmst",
"success_rating": "0",
"survey_status": "The survey has not been sent.",
"task_id": "",
"third_level_category": "Cannot access email",
"timer1": "35240361631",
"timer2": "35240361631",
"title": "Cannot access email - Test ",
"totalTime": "25",
"update_time": "04/19/2023 05:48:02 AM",
"update_user": "sysaid-dmst",
"urgency": "Normal",
"user_manager_name": "",
"version": "8",
"video": null,
"workaround": ""
}
}
}
Human Readable Output
Service Record Results
Id Title Status Modify Time Service Record Type Notes 25 Cannot access email - Test New 04/19/2023 05:48:02 AM Incident sysaid-dmst (04/19/2023 05:48 AM):
Note
,
sysaid-dmst (04/19/2023 05:34 AM):
this is a new note
,
sysaid-dmst (03/10/2022 12:59:20):
THis is a note
Service Record Results
| Id | 37 |
| Title | Basic Request Process2 |
| Status | New |
| Modify Time | 03/30/2022 01:56:47 AM |
| Service Record Type | Request |
| Notes | If relevant, add this Request details to the Knowledge base. Close the Request. |
sysaid-service-record-add-note
Add a note to a Service Record
Base Command
sysaid-service-record-add-note
Input
| Argument Name | Description | Required |
|---|---|---|
| id | The service record ID. | Required |
| note | The note to be added to the Service Record. | Required |
Context Output
There is no context output for this command.
Command example
!sysaid-service-record-add-note id=25 note=`this is a new note`
Human Readable Output
Updated record with new note
Configuration parameters
url— Server URL (required)credentials— Username (required)insecure— Trust any certificate (not secure)proxy— Use system proxy settingsincidentType— Incident typeincidentFetchInterval— Incidents Fetch Intervalmax_fetch— Maximum number of incidents to fetchisFetch— Fetch incidentsfirst_fetch— First fetch time intervalfetch_types— Fetch typesincluded_statuses— Included statusesinclude_archived— Include Archiveduse_classic_date_format— Use SysAid Classic Date Format
Commands (18)
-
sysaid-asset-listList all assets or get a specific asset by ID. Cortex XSOAR recommends filtering the results by the desired fields.
-
sysaid-asset-searchGet information about a specific asset. Cortex XSOAR recommends filtering the results by the desired fields.
-
sysaid-filter-listList all filters. Cortex XSOAR recommends filtering the results by the desired fields.
-
sysaid-service-record-add-noteAdd a note to a service record.
-
sysaid-service-record-attach-fileAdd an attachment to a service record.
-
sysaid-service-record-closeClose a service record. Sets the service record status to the default Close status, as defined in the Help Desk settings.
-
sysaid-service-record-createCreate a new service record and return the newly created service record. The valid statuses can be retrieved using the "sysaid-table-list" command. Cortex XSOAR recommends filtering the results by the desired fields.
-
sysaid-service-record-deleteDelete one or more service records.
-
sysaid-service-record-delete-fileDelete an attachment from a service record.
-
sysaid-service-record-getReturns the information for the specified service record.
-
sysaid-service-record-get-fileDownload an attachment to a service record.
-
sysaid-service-record-listList all service requests. Cortex XSOAR recommends filtering the results by the desired fields.
-
sysaid-service-record-searchSearch by a query through all service records. Cortex XSOAR recommends filtering the results by the desired fields.
-
sysaid-service-record-template-getGets the template of a service record. Cortex XSOAR recommends filtering the results by the desired fields.
-
sysaid-service-record-updateThe valid statuses can be retrieved using the "sysaid-table-list" command.
-
sysaid-table-listRetrieve all lists (tables) related to a specific entity, or a specific list from an entity.
-
sysaid-user-listGet list of users in SysAid. Cortex XSOAR recommends filtering the results by the desired fields.
-
sysaid-user-searchGet information about a specific asset. Cortex XSOAR recommends filtering the results by the desired fields.
import mimetypes import os from collections.abc import Callable from datetime import datetime from typing import Any import demistomock as demisto # noqa: F401 import requests import urllib3 from CommonServerPython import * # noqa: F401 # Disable insecure warnings urllib3.disable_warnings() """ CONSTANTS """ DATE_FORMAT = "%Y-%m-%dT%H:%M:%SZ" # ISO8601 format with UTC, default in XSOAR SERVICE_RECORD_ARGS = [ "agreement", "assigned_group", "change_category", "company", "computer_id", "cust_notes", "department", "description", "due_date", "email_account", "escalation", "followup_text", "followup_user", "impact", "location", "priority", "problem_sub_type", "problem_type", "responsibility", "solution", "sr_type", "status", "sub_type", "third_level_category", "title", "urgency", ] TEMPLATE_OUTPUTS = ["key", "value", "mandatory", "editable", "type", "defaultValue", "keyCaption"] STATUSES = { "1", "2", "3", "4", "5", "6", "7", "8", "18", "19", "20", "21", "22", "23", "24", "25", "26", "27", "28", "29", "30", "31", "32", "33", "34", "35", "36", "39", "40", "OPEN_CLASSES", } DEFAULT_PAGE_SIZE = 100 DEFAULT_PAGE_NUMBER = 1 MAX_INCIDENTS_TO_FETCH = 200 FETCH_DEFAULT_TIME = "3 days" """ CLIENT CLASS """ class Client(BaseClient): def __init__(self, server_url, verify, proxy, auth): super().__init__(base_url=server_url, verify=verify, proxy=proxy, auth=auth) self._cookies: requests.cookies.RequestsCookieJar = self._get_cookies() def _get_cookies(self) -> requests.cookies.RequestsCookieJar: data = {"user_name": self._auth[0], "password": self._auth[1]} # authentication errors are raised here response = self._http_request("POST", "login", json_data=data, resp_type="response") return response.cookies def table_list_request(self, entity: str = None, fields: str = None): params = assign_params(entity=entity, fields=fields) response = self._http_request("GET", "list", params=params, cookies=self._cookies) return response def table_list_with_id_request( self, list_id: str, entity: str = None, entity_id: str = None, entity_type: int = None, fields: str = None, key: str = None, ): params = assign_params(entity=entity, fields=fields, entityId=entity_id, entityType=entity_type, key=key) response = self._http_request("GET", f"list/{list_id}", params=params, cookies=self._cookies) return response def asset_list_request(self, fields: str = None, offset: int = None, limit: int = None): params = assign_params(fields=fields, offset=offset, limit=limit) response = self._http_request("GET", "asset", params=params, cookies=self._cookies) return response def asset_list_with_id_request(self, asset_id: str, fields: str = None): params = assign_params(fields=fields) response = self._http_request("GET", f"asset/{asset_id}", params=params, cookies=self._cookies) return response def asset_search_request(self, query: str, fields: str = None, limit: int = None, offset: int = None): params = assign_params(query=query, fields=fields, limit=limit, offset=offset) response = self._http_request("GET", "asset/search", params=params, cookies=self._cookies) return response def filter_list_request(self, fields: str = None): params = assign_params(fields=fields) response = self._http_request("GET", "filters", params=params, cookies=self._cookies) return response def user_list_request(self, fields: str = None, record_type: str = None, offset: int = None, limit: int = None): params = assign_params(fields=fields, type=record_type, offset=offset, limit=limit) response = self._http_request("GET", "users", params=params, cookies=self._cookies) return response def user_search_request(self, query: str, fields: str = None, record_type: str = None, offset: int = None, limit: int = None): params = assign_params(query=query, fields=fields, type=record_type, offset=offset, limit=limit) response = self._http_request("GET", "users/search", params=params, cookies=self._cookies) return response def service_record_list_request( self, record_type: str, fields: str = None, offset: int = None, limit: int = None, ids: List[str] = None, archive: int = None, filters: dict[str, Any] = None, ): params = assign_params(type=record_type, fields=fields, offset=offset, limit=limit, ids=ids, archive=archive) params.update(filters or {}) response = self._http_request("GET", "sr", params=params, cookies=self._cookies) return response def service_record_search_request( self, record_type: str, query: str, fields: str = None, offset: int = None, limit: int = None, archive: int = None, filters: dict[str, Any] = None, ): params = assign_params(type=record_type, fields=fields, offset=offset, limit=limit, query=query, archive=archive) params.update(filters) response = self._http_request("GET", "sr/search", params=params, cookies=self._cookies) return response def service_record_update_request(self, id_: str, info: List[dict[str, str]] = None): data = {"id": id_, "info": info} response = self._http_request("PUT", f"sr/{id_}", json_data=data, cookies=self._cookies, resp_type="response") return response def service_record_close_request(self, id_: str, solution: str = None): data = {"solution": solution} # 400 - 'This service record is already closed' might be raised - which isn't a real error response = self._http_request( "PUT", f"sr/{id_}/close", json_data=data, cookies=self._cookies, resp_type="response", ok_codes=(200, 400) ) return response def service_record_template_get_request(self, record_type: str, fields: str = None, template_id: str = None): params = assign_params(fields=fields, type=record_type, template=template_id) response = self._http_request("GET", "sr/template", params=params, cookies=self._cookies) return response def service_record_create_request( self, record_type: str, info: List[dict[str, str]], fields: str = None, template_id: str = None ): params = assign_params(fields=fields, type=record_type, template=template_id) data = {"info": info} response = self._http_request("POST", "sr", params=params, json_data=data, cookies=self._cookies) return response def service_record_delete_request(self, ids: str, solution: str = None): params = assign_params(ids=ids) data = {"solution": solution} # 400 - 'Invalid service record id' might be raised - which isn't a real error response = self._http_request( "DELETE", "sr", params=params, json_data=data, cookies=self._cookies, resp_type="response", ok_codes=(200, 400) ) return response def service_record_attach_file_request(self, sr_id: str, file_id: str): # Get file info file_data, file_size, file_name = read_file(file_id) file_type = get_content_type(file_name) response = self._http_request( "POST", f"sr/{sr_id}/attachment", files={"file": (file_name, file_data, file_type)}, cookies=self._cookies, resp_type="response", ) return response def service_record_get_file_request(self, sr_id: str, file_id: str): response = self._http_request("GET", f"sr/{sr_id}/attachment/{file_id}", cookies=self._cookies, resp_type="response") return response def service_record_delete_file_request(self, sr_id: str, file_id: str): data = {"fileId": f"{file_id}"} response = self._http_request( "DELETE", f"sr/{sr_id}/attachment", json_data=data, cookies=self._cookies, resp_type="response" ) return response def service_record_get_request(self, sr_id: str, fields: str = None): params = assign_params(fields=fields) response = self._http_request("GET", f"sr/{sr_id}", params=params, cookies=self._cookies) return response def service_record_add_note_request(self, sr_id: str, note: str, username: str): now = datetime.now().strftime("%s") now_ms = f"{now}000" data = { "id": f"{sr_id}", "info": [{"key": "notes", "value": [{"userName": f"{username}", "createDate": f"{now_ms}", "text": f"{note}"}]}], } response = self._http_request("PUT", f"sr/{sr_id}", json_data=data, cookies=self._cookies, resp_type="response") return response """ HELPER FUNCTIONS """ def read_file(file_id: str) -> tuple[bytes, int, str]: """ Reads file that was uploaded to War Room. :type file_id: ``str`` :param file_id: The id of uploaded file to War Room :return: data, size of the file in bytes and uploaded file name. :rtype: ``bytes``, ``int``, ``str`` """ try: file_info = demisto.getFilePath(file_id) with open(file_info["path"], "rb") as file_data: data = file_data.read() file_size = os.path.getsize(file_info["path"]) return data, file_size, file_info["name"] except Exception as e: raise Exception(f"Unable to read file with id {file_id}", e) def get_content_type(file_name: str): """Get the correct content type for the POST request. Args: file_name: file name Returns: the content type - image with right type for images , and general for other types.. """ file_type = None if not file_name: demisto.debug("file name was not suplied, uploading with general type") else: file_type, _ = mimetypes.guess_type(file_name) return file_type or "*/*" def create_readable_response( responses: Union[dict, List[dict], str], handle_one_response: Callable, remove_if_null: str = None ) -> Union[str, List[dict[str, str]]]: """ Creates a readable response for responses that have fields in the form of: { 'key': 'The Wanted Key', 'value': 'The Wanted Value' } :param responses: The response to turn to human readable :param handle_one_response: The function to operate on one response to turn it to human readable :param remove_if_null: Field name that if it has no value- the whole response will be ignored """ readable_response = [] if isinstance(responses, dict): responses = [responses] if isinstance(responses, str): return responses for response in responses: if remove_if_null: response_entry = handle_one_response(response, remove_if_null) else: response_entry = handle_one_response(response) if response_entry: readable_response.append(response_entry) return readable_response def asset_list_handler(response: dict[str, Any], remove_if_null: str): """ Creates a readable response for one asset response. Is sent as **handle_one_response** to *create_readable_response*. :param response: The response to turn to human readable :param remove_if_null: Field name that if it has no value- the whole response will be ignored """ new_info = [] response_entry = {key: response[key] for key in ["id", "name"] if key in response} if "info" in response: for asset_info in response["info"]: if asset_info["keyCaption"] in ["Model", "Description"] and asset_info[remove_if_null]: new_info.append(f'{asset_info["keyCaption"]}: {asset_info["valueCaption"]}') response_entry["info"] = new_info return response_entry def filter_list_handler(response: dict[str, Any]): """ Creates a readable response for one filter response. Is sent as **handle_one_response** to *create_readable_response*. :param response: The response to turn to human readable """ new_info = [] response_entry = {key: response[key] for key in ["id", "type", "caption"] if key in response} if "values" in response: for filter_info in response["values"]: new_info.append(f'{filter_info["id"]}: {filter_info["caption"]}') response_entry["values"] = new_info return response_entry def service_record_handler(response: dict[str, Any]): """ Creates a readable response for one service record response. Is sent as **handle_one_response** to *create_readable_response*. :param response: The response to turn to human readable """ response_entry = {"id": response["id"]} if "info" in response: for service_record_info in response["info"]: if service_record_info["key"] in ["title", "notes"]: response_entry[service_record_info["key"]] = service_record_info["value"] if service_record_info["key"] in ["status", "update_time", "sr_type"]: response_entry[service_record_info["keyCaption"]] = service_record_info["valueCaption"] return response_entry return None def service_record_response_handler(response: dict[str, Any]): """ Creates a response for one service record response. Is sent as **handle_one_response** to *create_readable_response*. Saves all fields with their key names. :param response: The response to turn to human readable """ for service_record_info in response.get("info", []): response[service_record_info["key"]] = service_record_info["valueCaption"] return response def extract_filters(custom_fields_keys: List[str], custom_fields_values: List[str]) -> dict[str, Any]: """ Additional filters are sent in a request in a form of: {filter1}={filter1_value}&{filter2}={filter2_value} This function organizes them in a form similar to regular arguments given. """ filters = {} for key, value in zip(custom_fields_keys, custom_fields_values): filters[key] = value return filters def set_service_record_info(args: dict[str, Any]) -> List[dict[str, str]]: """ Update and create service record commands have many arguments, this function organizes the arguments in the form they need to appear in the body of the request. """ info = [] for arg_name in SERVICE_RECORD_ARGS: arg_value = args.get(arg_name) if arg_value: info.append({"key": arg_name, "value": arg_value}) custom_fields_keys = argToList(args.get("custom_fields_keys")) custom_fields_values = argToList(args.get("custom_fields_values")) for key, value in zip(custom_fields_keys, custom_fields_values): info.append({"key": key, "value": value}) return info def template_readable_response(responses: Union[dict, List[dict], str]) -> Union[str, List[dict[str, Any]]]: """ Creates a readable response for responses that have fields in the form of: { 'defaultValue': null, 'editable': true, 'key': 'sr_type', 'keyCaption': 'Service Record Type', 'mandatory': false, 'type': 'list', 'value': 2 } :param responses: The response to turn to human readable """ readable_response = [] if isinstance(responses, dict): responses = [responses] if isinstance(responses, str): return responses for response in responses: if "info" in response: for response_info in response["info"]: response_entry = {} # type: ignore for key in TEMPLATE_OUTPUTS: response_entry[key] = response_info.get(key, None) readable_response.append(response_entry) return readable_response def calculate_offset(page_size: int, page_number: int) -> int: """ SysAid receives offset and page_size arguments. To follow our convention, we receive page_size and page_number arguments and calculate the offset from them. The offset is the start point from which to retrieve values, zero based. It starts at 0. :param page_size: The number of results to show in one page. :param page_number: The page number to show, starts at 1. """ return page_size * (page_number - 1) def create_paging_header(page_size: Union[str, int] = None, page_number: Union[str, int] = None): if page_number or page_size: return ( "Showing" + (f" {page_size}" if page_size else "") + " results" + (f" from page {page_number}" if page_number else "") + ":\n" ) return "" def set_returned_fields(fields: str = None) -> Optional[str]: """ We made the 'fields' argument mandatory, so the context data won't be filled with unneeded data. It is not mandatory by SysAid, and when it is not sent- all fields will be returned in the response. To enable this behavior, we added an option to send 'fields=all'. In that case, we will not send a value to SysAid in the fields parameter. """ if fields and "all" in fields: return None return fields """ FETCH HELPER FUNCTIONS """ def fetch_request( client: Client, fetch_types: str = None, include_archived: bool = False, included_statuses: str = None, filter_times: str = None, ): fetch_types = "all" if not fetch_types or "all" in fetch_types else fetch_types filters = {"status": included_statuses} if included_statuses else {} if filter_times is not None: filters.update({"insert_time": filter_times}) response = client.service_record_list_request(record_type=fetch_types, archive=int(include_archived), filters=filters) responses = [response] if isinstance(response, dict) else response demisto.debug(f"The request returned {len(response)} service records.") return responses def filter_service_records_by_time( service_records: List[dict[str, Any]], fetch_start_datetime: datetime, use_classic_date_format: bool = False ) -> List[dict[str, Any]]: """ Returns the service records that changed after the fetch_start_datetime, from the service_records given. :param service_records: Service records as given form SysAid. :param fetch_start_datetime: The datetime to start fetching service records from. :param use_classic_date_format: Whether to use SysAid Classic (Legacy) date format (DD-MM-YYYY). """ filtered_service_records = [] for service_record in service_records: update_time = get_service_record_update_time(service_record, use_classic_date_format) if update_time and update_time >= fetch_start_datetime: filtered_service_records.append(service_record) return filtered_service_records def filter_service_records_by_id( service_records: List[dict[str, Any]], fetch_start_datetime: datetime, last_id_fetched: str, use_classic_date_format: bool = False, ): # only for service_records with the same update_time as fetch_start_datetime return [ service_record for service_record in service_records if get_service_record_update_time(service_record, use_classic_date_format) != fetch_start_datetime or service_record["id"] > last_id_fetched ] def reduce_service_records_to_limit( service_records: List[dict[str, Any]], limit: int, last_fetch: datetime, last_id_fetched: str, use_classic_date_format: bool = False, ) -> tuple[datetime, str, List[dict[str, Any]]]: incidents_count = min(limit, len(service_records)) # limit can't be 0 or less, but there could be no service_records at the wanted time if incidents_count > 0: service_records = service_records[:limit] last_fetched_service_record = service_records[incidents_count - 1] last_fetch = get_service_record_update_time(last_fetched_service_record, use_classic_date_format) # type: ignore last_id_fetched = last_fetched_service_record["id"] return last_fetch, last_id_fetched, service_records def parse_service_records( service_records: List[dict[str, Any]], limit: int, fetch_start_datetime: datetime, last_id_fetched: str, use_classic_date_format: bool = False, ) -> tuple[datetime, str, List[dict[str, Any]]]: service_records = filter_service_records_by_time(service_records, fetch_start_datetime, use_classic_date_format) service_records = filter_service_records_by_id( service_records, fetch_start_datetime, last_id_fetched, use_classic_date_format ) # sorting service_records by date and then by id service_records.sort( key=lambda service_record: (get_service_record_update_time(service_record, use_classic_date_format), service_record["id"]) ) last_fetch, last_id_fetched, service_records = reduce_service_records_to_limit( service_records, limit, fetch_start_datetime, last_id_fetched, use_classic_date_format ) incidents: List[dict[str, Any]] = [ service_record_to_incident_context(service_record, use_classic_date_format) for service_record in service_records ] return last_fetch, last_id_fetched, incidents def calculate_fetch_start_datetime(last_fetch: str, first_fetch: str): first_fetch_datetime = dateparser.parse(first_fetch, settings={"TIMEZONE": "UTC"}) if last_fetch is None: return first_fetch_datetime last_fetch_datetime = dateparser.parse(last_fetch, settings={"TIMEZONE": "UTC"}) if last_fetch_datetime is None: raise DemistoException(f"Could not parse {last_fetch}") if first_fetch_datetime is None: return last_fetch_datetime return max(last_fetch_datetime, first_fetch_datetime) def get_service_record_update_time(service_record: dict[str, Any], use_classic_date_format: bool = False) -> Optional[datetime]: """ Parse the update_time from a SysAid service record. The SysAid Classic version sends dates in non-ISO format, instead of the declared ISO format, which can be ambiguous when day <= 12. For example, "05/11/2025" could be May 11 or November 5. This function uses smart detection based on SysAid's configuration: - American format: MM/DD/YYYY with 12-hour clock (has AM/PM) - European format: DD/MM/YYYY with 24-hour clock (no AM/PM) - ISO format (new SysAid): YYYY-MM-DD (unambiguous) Args: service_record: The service record dictionary from SysAid API use_classic_date_format: Whether to enable SysAid Classic date parsing Returns: datetime object or None if update_time not found """ for service_record_info in service_record["info"]: if service_record_info["key"] == "update_time": # We are using 'valueCaption' and not 'value' as they hold different values occurred = str(service_record_info["valueCaption"]) if use_classic_date_format: demisto.debug(f"SysAid Classic date parsing enabled for: {occurred}") # Detect format based on AM/PM presence (per SysAid documentation) # American: MM/DD/YYYY with 12-hour (e.g., "05/11/2025 01:12:48 PM") # European: DD/MM/YYYY with 24-hour (e.g., "05/11/2025 13:12:48") has_am_pm = "AM" in occurred.upper() or "PM" in occurred.upper() date_format = "%m/%d/%Y %I:%M:%S %p" if has_am_pm else "%d/%m/%Y %H:%M:%S" date_order = "MDY" if has_am_pm else "DMY" format_type = "American (MM/DD with AM/PM)" if has_am_pm else "European (DD/MM 24-hour)" demisto.debug(f"Detected {format_type}") try: parsed_date = datetime.strptime(occurred, date_format) demisto.debug(f"Successfully parsed with format '{date_format}': {parsed_date}") return parsed_date.replace(tzinfo=None) except ValueError as e: demisto.debug(f"Format '{date_format}' failed: {str(e)}, falling back to dateparser") # Fallback to dateparser with appropriate date order fallback_parsed = dateparser.parse(occurred, settings={"TIMEZONE": "UTC", "DATE_ORDER": date_order}) if fallback_parsed: demisto.debug(f"Dateparser succeeded with {date_order} order: {fallback_parsed}") return fallback_parsed else: demisto.debug(f"Dateparser also failed for: {occurred}") return None else: # Standard parsing for ISO format (new SysAid) when classic mode disabled demisto.debug(f"Standard ISO format parsing for: {occurred}") iso_parsed = dateparser.parse(occurred, settings={"TIMEZONE": "UTC"}) msg = f"Successfully parsed: {iso_parsed}" if iso_parsed else f"Failed to parse: {occurred}" demisto.debug(msg) return iso_parsed demisto.debug(f'The service record with ID {service_record["id"]} does not have a modify time (update_time).') return None def service_record_to_incident_context(service_record: dict[str, Any], use_classic_date_format: bool = False): title, record_type = "", "" for service_record_info in service_record["info"]: if service_record_info["key"] == "sr_type": record_type = str(service_record_info["valueCaption"]) elif service_record_info["key"] == "title": title = service_record_info["valueCaption"] occurred_datetime = get_service_record_update_time(service_record, use_classic_date_format) occurred = occurred_datetime.strftime(DATE_FORMAT) if occurred_datetime else None incident_context = { "name": title, "occurred": occurred, "rawJSON": json.dumps(service_record), "type": f"SysAid {record_type}", } demisto.debug( f'New service record {record_type} is: name: {incident_context["name"]}, occurred: ' f'{incident_context["occurred"]}, type: {incident_context["type"]}.' ) return incident_context """ COMMAND FUNCTIONS """ def table_list_command(client: Client, args: dict[str, Any]) -> CommandResults: entity = args.get("entity") entity_id = args.get("entity_id") entity_type = arg_to_number(args.get("entity_type")) key = args.get("key") list_id = args.get("list_id") fields = args.get("fields") if list_id: response = client.table_list_with_id_request(list_id, entity, entity_id, entity_type, fields, key) else: response = client.table_list_request(entity, fields) headers = ["id", "caption", "values"] command_results = CommandResults( outputs_prefix="SysAid.List", outputs_key_field="id", outputs=response, raw_response=response, readable_output=tableToMarkdown( f'List {f"ID {list_id}" if list_id else entity or "sr"} Results:', response, headers=headers, removeNull=True, headerTransform=pascalToSpace, ), ) return command_results def asset_list_command(client: Client, args: dict[str, Any]) -> CommandResults: asset_id = args.get("asset_id") fields = set_returned_fields(args.get("fields")) limit = arg_to_number(args.get("page_size")) or DEFAULT_PAGE_SIZE page_number = arg_to_number(args.get("page_number")) or DEFAULT_PAGE_NUMBER offset = calculate_offset(limit, page_number) heading = "" if asset_id: response = client.asset_list_with_id_request(asset_id, fields) else: response = client.asset_list_request(fields, offset, limit) heading = create_paging_header(limit, page_number) headers = ["id", "name", "info"] readable_response = create_readable_response(response, asset_list_handler, "valueCaption") command_results = CommandResults( outputs_prefix="SysAid.Asset", outputs_key_field="id", outputs=response, raw_response=response, readable_output=heading + tableToMarkdown( f'Asset {asset_id + " " if asset_id else ""}Results:', readable_response, headers=headers, removeNull=True, headerTransform=pascalToSpace, ), ) return command_results def asset_search_command(client: Client, args: dict[str, Any]) -> CommandResults: query = args.get("query") fields = set_returned_fields(args.get("fields")) limit = arg_to_number(args.get("page_size")) or DEFAULT_PAGE_SIZE page_number = arg_to_number(args.get("page_number")) or DEFAULT_PAGE_NUMBER offset = calculate_offset(limit, page_number) response = client.asset_search_request(str(query), fields, limit, offset) headers = ["id", "name", "info"] readable_response = create_readable_response(response, asset_list_handler, "value") command_results = CommandResults( outputs_prefix="SysAid.Asset", outputs_key_field="id", outputs=response, raw_response=response, readable_output=create_paging_header(limit, page_number) + tableToMarkdown("Asset Results:", readable_response, headers=headers, removeNull=True, headerTransform=pascalToSpace), ) return command_results def filter_list_command(client: Client, args: dict[str, Any]) -> CommandResults: fields = set_returned_fields(args.get("fields")) response = client.filter_list_request(fields) headers = ["id", "caption", "type", "values"] readable_response = create_readable_response(response, filter_list_handler) command_results = CommandResults( outputs_prefix="SysAid.Filter", outputs_key_field="id", outputs=response, raw_response=response, readable_output=tableToMarkdown( "Filter Results:", readable_response, headers=headers, removeNull=True, headerTransform=pascalToSpace ), ) return command_results def user_list_command(client: Client, args: dict[str, Any]) -> CommandResults: fields = set_returned_fields(args.get("fields")) record_type = args.get("type") limit = arg_to_number(args.get("page_size")) or DEFAULT_PAGE_SIZE page_number = arg_to_number(args.get("page_number")) or DEFAULT_PAGE_NUMBER offset = calculate_offset(limit, page_number) response = client.user_list_request(fields, record_type, offset, limit) headers = ["id", "name", "isAdmin", "isManager", "isSysAidAdmin", "isGuest"] command_results = CommandResults( outputs_prefix="SysAid.User", outputs_key_field="id", outputs=response, raw_response=response, readable_output=create_paging_header(limit, page_number) + tableToMarkdown("Filter Results:", response, headers=headers, removeNull=True), ) return command_results def user_search_command(client: Client, args: dict[str, Any]) -> CommandResults: query = args.get("query") fields = set_returned_fields(args.get("fields")) record_type = args.get("type") limit = arg_to_number(args.get("page_size")) or DEFAULT_PAGE_SIZE page_number = arg_to_number(args.get("page_number")) or DEFAULT_PAGE_NUMBER offset = calculate_offset(limit, page_number) response = client.user_search_request(str(query), fields, record_type, offset, limit) headers = ["id", "name", "isAdmin", "isManager", "isSysAidAdmin", "isGuest"] command_results = CommandResults( outputs_prefix="SysAid.User", outputs_key_field="id", outputs=response, raw_response=response, readable_output=create_paging_header(limit, page_number) + tableToMarkdown("User Results:", response, headers=headers, removeNull=True), ) return command_results def service_record_list_command(client: Client, args: dict[str, Any]) -> CommandResults: record_type = args.get("type") fields = set_returned_fields(args.get("fields")) ids = args.get("ids") archive = arg_to_number(args.get("archive")) limit = arg_to_number(args.get("page_size")) or DEFAULT_PAGE_SIZE page_number = arg_to_number(args.get("page_number")) or DEFAULT_PAGE_NUMBER offset = calculate_offset(limit, page_number) custom_fields_keys = argToList(args.get("custom_fields_keys")) custom_fields_values = argToList(args.get("custom_fields_values")) # SysAid expects the timestamp to be provided as `timestamp,timestamp`, but we are splitting on , # This breaks the inputs. Instead we are asking for `timestamp-timestamp` as input, then convert the - to , custom_fields_values = [value.replace("-", ",") for value in custom_fields_values] filters = extract_filters(custom_fields_keys, custom_fields_values) response = client.service_record_list_request(str(record_type), fields, offset, limit, ids, archive, filters) headers = ["id", "title", "Status", "Modify time", "Service Record Type", "notes"] readable_response = create_readable_response(response, service_record_handler) response = create_readable_response(response, service_record_response_handler) command_results = CommandResults( outputs_prefix="SysAid.ServiceRecord", outputs_key_field="id", outputs=response, raw_response=response, readable_output=create_paging_header(limit, page_number) + tableToMarkdown( "Service Record Results:", readable_response, headers=headers, removeNull=True, headerTransform=pascalToSpace ), ) return command_results def service_record_search_command(client: Client, args: dict[str, Any]) -> CommandResults: query = args.get("query") record_type = args.get("type") fields = set_returned_fields(args.get("fields")) archive = arg_to_number(args.get("archive")) limit = arg_to_number(args.get("page_size")) or DEFAULT_PAGE_SIZE page_number = arg_to_number(args.get("page_number")) or DEFAULT_PAGE_NUMBER offset = calculate_offset(limit, page_number) custom_fields_keys = argToList(args.get("custom_fields_keys")) custom_fields_values = argToList(args.get("custom_fields_values")) filters = extract_filters(custom_fields_keys, custom_fields_values) response = client.service_record_search_request(str(record_type), str(query), fields, offset, limit, archive, filters) headers = ["id", "title", "Status", "Modify time", "Service Record Type", "notes"] readable_response = create_readable_response(response, service_record_handler) response = create_readable_response(response, service_record_response_handler) command_results = CommandResults( outputs_prefix="SysAid.ServiceRecord", outputs_key_field="id", outputs=response, raw_response=response, readable_output=create_paging_header(limit, page_number) + tableToMarkdown( "Service Record Results:", readable_response, headers=headers, removeNull=True, headerTransform=pascalToSpace ), ) return command_results def service_record_update_command(client: Client, args: dict[str, Any]) -> CommandResults: id_ = args.get("id") info = set_service_record_info(args) response = client.service_record_update_request(str(id_), info) if response.ok: msg = f"Service Record {id_} Updated Successfully." else: msg = f"Error {response.status_code} occurred while updating service record {id_}." command_results = CommandResults(outputs_prefix="SysAid.ServiceRecord", readable_output=msg) return command_results def service_record_close_command(client: Client, args: dict[str, Any]) -> CommandResults: id_ = args.get("id") solution = args.get("solution") response = client.service_record_close_request(str(id_), solution) if response.status_code == 200: msg = f"Service Record {id_} Closed Successfully." elif response.status_code == 400: msg = f"Service record {id_} is already closed." else: msg = f"Error {response.status_code} occurred while closing service record {id_}." command_results = CommandResults(outputs_prefix="SysAid.ServiceRecord", readable_output=msg) return command_results def service_record_template_get_command(client: Client, args: dict[str, Any]) -> CommandResults: fields = set_returned_fields(args.get("fields")) record_type = args.get("type") template_id = args.get("template_id") response = client.service_record_template_get_request(str(record_type), fields, template_id) readable_response = template_readable_response(response) command_results = CommandResults( outputs_prefix="SysAid.ServiceRecordTemplate", outputs_key_field="id", outputs=response, raw_response=response, readable_output=tableToMarkdown( "Service Record Results:", readable_response, headers=TEMPLATE_OUTPUTS, removeNull=True, headerTransform=pascalToSpace ), ) return command_results def service_record_create_command(client: Client, args: dict[str, Any]) -> CommandResults: fields = set_returned_fields(args.get("fields")) record_type = args.get("type") template_id = args.get("template_id") info = set_service_record_info(args) response = client.service_record_create_request(str(record_type), info, fields, template_id) headers = ["id", "title", "Status", "Modify time", "Service Record Type", "notes"] readable_response = create_readable_response(response, service_record_handler) response = create_readable_response(response, service_record_response_handler) command_results = CommandResults( outputs_prefix="SysAid.ServiceRecord", outputs_key_field="id", outputs=response, raw_response=response, readable_output=tableToMarkdown( "Service Record Results:", readable_response, headers=headers, removeNull=True, headerTransform=pascalToSpace ), ) return command_results def service_record_delete_command(client: Client, args: dict[str, Any]) -> CommandResults: ids = str(args.get("ids")) solution = args.get("solution") response = client.service_record_delete_request(ids, solution) if response.status_code == 200: msg = f"Service Records {ids} Deleted Successfully." elif response.status_code == 400: msg = f"Service records {ids} are already deleted." else: msg = f"Error {response.status_code} occurred while deleting service records {ids}." command_results = CommandResults(outputs_prefix="SysAid.ServiceRecord", readable_output=msg) return command_results def service_record_attach_file_command(client: Client, args: dict[str, Any]) -> CommandResults: sr_id = str(args.get("id")) file_id = str(args.get("file_id")) response = client.service_record_attach_file_request(sr_id, file_id) if response.status_code == 200: msg = f"File uploaded to Service Record {sr_id} successfully." else: msg = f"Error {response.status_code} occurred while uploading file to service record {sr_id}." command_results = CommandResults(outputs_prefix="SysAid.ServiceRecord", readable_output=msg) return command_results def service_record_get_file_command(client: Client, args: dict[str, Any]): sr_id = str(args.get("id")) file_id = str(args.get("file_id")) file_name = str(args.get("file_name")) response = client.service_record_get_file_request(sr_id, file_id) if response.status_code == 200: file_data = response.content return_results(fileResult(file_name, file_data)) attachment_list = [] attachment_list.append({"file_name": file_name, "data": file_data}) return_results(str(attachment_list)) else: msg = f"Error {response.status_code} occurred while try to download file from service record {sr_id}." return_error(msg) def service_record_delete_file_command(client: Client, args: dict[str, Any]) -> CommandResults: sr_id = str(args.get("id")) file_id = str(args.get("file_id")) response = client.service_record_delete_file_request(sr_id, file_id) if response.status_code == 200: msg = f"File deleted from Service Record {sr_id} successfully." else: msg = f"Error {response.status_code} occurred while deleting file from service record {sr_id}." command_results = CommandResults(outputs_prefix="SysAid.ServiceRecord", readable_output=msg) return command_results def service_record_get_command(client: Client, args: dict[str, Any]) -> CommandResults: sr_id = str(args.get("id")) fields = set_returned_fields(args.get("fields")) response = client.service_record_get_request(sr_id, fields) headers = ["id", "title", "Status", "Modify time", "Service Record Type", "notes"] readable_response = create_readable_response(response, service_record_handler) response = create_readable_response(response, service_record_response_handler) command_results = CommandResults( outputs_prefix="SysAid.ServiceRecord", outputs_key_field="id", outputs=response, raw_response=response, readable_output=tableToMarkdown( "Service Record Results:", readable_response, headers=headers, removeNull=True, headerTransform=pascalToSpace ), ) return command_results def service_record_add_note_command(client: Client, args: dict[str, Any]) -> CommandResults: sr_id = str(args.get("id")) note = str(args.get("note")) username = str(args.get("username")) client.service_record_add_note_request(sr_id, note, username) msg = "Updated record with new note" command_results = CommandResults(outputs_prefix="SysAid.ServiceRecord", readable_output=msg) return command_results def fetch_incidents( client: Client, first_fetch: str, limit: Optional[int] = MAX_INCIDENTS_TO_FETCH, included_statuses: str = None, include_archived: bool = False, fetch_types: str = None, use_classic_date_format: bool = False, ): last_fetch = demisto.getLastRun().get("last_fetch") last_id_fetched = demisto.getLastRun().get("last_id_fetched", "-1") fetch_start_datetime = calculate_fetch_start_datetime(last_fetch, first_fetch) # Filter only tickets since the last pull time fetch_start_epoch = int(fetch_start_datetime.timestamp() * 1000) filter_times = f"{fetch_start_epoch},0" demisto.debug( f"last fetch was at: {last_fetch}, last id fetched was: {last_id_fetched}, " f"time to fetch from is: {fetch_start_datetime}, time filter is: {filter_times}." ) responses = fetch_request(client, fetch_types, include_archived, included_statuses, filter_times) limit = limit or MAX_INCIDENTS_TO_FETCH last_fetch, last_id_fetched, incidents = parse_service_records( responses, limit, fetch_start_datetime, last_id_fetched, use_classic_date_format ) demisto.setLastRun({"last_fetch": last_fetch.isoformat(), "last_id_fetched": last_id_fetched}) return incidents def test_module(client: Client, params: dict) -> None: message: str = "" if service_record_list_command(client, {"type": "all"}): message = "ok" if params["isFetch"]: max_fetch = arg_to_number(params.get("max_fetch")) if max_fetch is not None and (max_fetch > MAX_INCIDENTS_TO_FETCH or max_fetch <= 0): raise DemistoException( f"Maximum number of service records to fetch exceeds the limit " f"(restricted to {MAX_INCIDENTS_TO_FETCH}), or is below zero." ) included_statuses = params.get("included_statuses") statuses_set = set(argToList(included_statuses)) if statuses_set - STATUSES: raise DemistoException( f"Statuses {statuses_set - STATUSES} were given and are not legal statuses. " f'Statuses can be found by running the "sysaid-table-list" command with the ' f'"list_id=status" argument.' ) fetch_types = params.get("fetch_types") fetch_types = "all" if not fetch_types or "all" in fetch_types else fetch_types include_archived = argToBoolean(params.get("include_archived", False)) filters = {"status": included_statuses} if included_statuses else {} client.service_record_list_request( record_type=fetch_types, limit=max_fetch, archive=int(include_archived), filters=filters ) return return_results(message) """ MAIN FUNCTION """ def main() -> None: params: dict[str, Any] = demisto.params() args: dict[str, Any] = demisto.args() url = params.get("url") verify_certificate: bool = not params.get("insecure", False) proxy = params.get("proxy", False) username = params["credentials"]["identifier"] password = params["credentials"]["password"] command = demisto.command() demisto.debug(f"Command being called is {command}") try: client: Client = Client(urljoin(url, "/api/v1"), verify_certificate, proxy, auth=(username, password)) commands = { "sysaid-table-list": table_list_command, "sysaid-asset-list": asset_list_command, "sysaid-asset-search": asset_search_command, "sysaid-filter-list": filter_list_command, "sysaid-user-list": user_list_command, "sysaid-user-search": user_search_command, "sysaid-service-record-list": service_record_list_command, "sysaid-service-record-search": service_record_search_command, "sysaid-service-record-update": service_record_update_command, "sysaid-service-record-close": service_record_close_command, "sysaid-service-record-template-get": service_record_template_get_command, "sysaid-service-record-create": service_record_create_command, "sysaid-service-record-delete": service_record_delete_command, "sysaid-service-record-attach-file": service_record_attach_file_command, "sysaid-service-record-get-file": service_record_get_file_command, "sysaid-service-record-delete-file": service_record_delete_file_command, "sysaid-service-record-get": service_record_get_command, } if command == "fetch-incidents": first_fetch = params.get("first_fetch", FETCH_DEFAULT_TIME) included_statuses = params.get("included_statuses") include_archived = argToBoolean(params.get("include_archived", False)) limit = arg_to_number(params.get("max_fetch")) fetch_types = params.get("fetch_types") use_classic_date_format = argToBoolean(params.get("use_classic_date_format", False)) incidents = fetch_incidents( client, first_fetch, limit, included_statuses, include_archived, fetch_types, use_classic_date_format ) demisto.incidents(incidents) elif command == "test-module": test_module(client, params) elif command == "sysaid-service-record-add-note": args["username"] = username return_results(service_record_add_note_command(client, args)) elif command in commands: return_results(commands[command](client, args)) else: raise NotImplementedError(f"{command} command is not implemented.") except Exception as e: return_error(str(e)) """ ENTRY POINT """ if __name__ in ["__main__", "__builtin__", "builtins"]: main()