remedy_sr_beta

The BMC Service Request Management application enables an IT department and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services for the user community, enabling users to help themselves. This integration uses SOAP API and supports SRM 9.0 version.

Case Management · Remedy SR (Beta)

Configuration parameters

  • server — Server (e.g http://192.168.0.1) (required)
  • xml_ns — xml_ns (e.g http://<name>.com/tts/servicerequest/v1_6) (required)
  • username — Username (required)
  • password — Password (required)
  • proxy — Use system proxy settings
  • insecure — Trust any certificate (not secure)

Commands (3)

  • remedy-create-ticket

    Create a ticket.

  • remedy-get-ticket

    Get ticket details.

  • remedy-update-ticket Deprecated

    Update a ticket.