remedy_sr_beta

The BMC Service Request Management application enables an IT department and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services for the user community, enabling users to help themselves. This integration uses SOAP API and supports SRM 9.0 version.

Case Management · Remedy SR (Beta)

Details

IDremedy_sr_beta
ProviderBMC Software
CategoryCase Management
From Version5.0.0
Docker Imagedemisto/python3:3.12.13.10116658
Supported ModulesAgentix XSIAM

README

remedy-get-ticket

Get ticket details.

Base Command

remedy-get-ticket

Input

Argument Name Description Required
service_request_id Service request ID. Required

Context Output

Path Type Description
Remedy.Ticket.RequesterEmail string Email of requester.
Remedy.Ticket.RequesterName string Name of requester.
Remedy.Ticket.RequesterPhone string Phone of requester.
Remedy.Ticket.RequesterNTID string NTID of requester.
Remedy.Ticket.RequesterWorkLocation string Work location of requester.
Remedy.Ticket.RequesterWorkCity string Work city of requester.
Remedy.Ticket.RequesterWorkStreet string Work street of requester.
Remedy.Ticket.Details string Ticket details.
Remedy.Ticket.Priority string Ticket priority.
Remedy.Ticket.ServiceRequestId string Ticket Service request ID.
Remedy.Ticket.Details string Ticket Details.
Remedy.Ticket.SourceReference string Source reference of the ticket.
Remedy.Ticket.Date string Date the ticket was created.
Remedy.Ticket.Time string Time the ticket was created.
Remedy.Ticket.ContactEmail string Contact Email.
Remedy.Ticket.ContactName string Contact Name.
Remedy.Ticket.ContactPhone string Contact Phone.
Remedy.Ticket.RequesterPERNR string Requester PERNR.

remedy-create-ticket

Create a ticket.

Base Command

remedy-create-ticket

Input

Argument Name Description Required
details Ticket details. Required
requester_ntid Requester NTID. Required
requester_pernr Requester PERNR. Optional
contact_email Contact Email. Optional
contact_name Contact Name. Optional
contact_phone Contact Phone. Optional
requester_email Email of User. Required
requester_name Requester First/Last Name. Required
requester_phone User Phone. Required
requester_work_city Requester City. Required
requester_work_location Requester Office. Required
requester_work_street Requester Street. Required

Context Output

Path Type Description
Remedy.Ticket.RequesterEmail string Email of requester.
Remedy.Ticket.RequesterName string Name of requester.
Remedy.Ticket.RequesterPhone string Phone of requester.
Remedy.Ticket.RequesterNTID string NTID of requester.
Remedy.Ticket.RequesterWorkLocation string Work location of requester.
Remedy.Ticket.RequesterWorkCity string Work city of requester.
Remedy.Ticket.RequesterWorkStreet string Work street of requester.
Remedy.Ticket.Details string Ticket details.
Remedy.Ticket.Priority string Ticket priority.
Remedy.Ticket.ServiceRequestId string Ticket Service request ID.
Remedy.Ticket.RequesterPERNR string Requester PERNR.
Remedy.Ticket.ContactEmail string Contact Email.
Remedy.Ticket.ContactName string Contact Name.
Remedy.Ticket.ContactPhone string Contact Phone.

Configuration parameters

  • server — Server (e.g http://192.168.0.1) (required)
  • xml_ns — xml_ns (e.g http://<name>.com/tts/servicerequest/v1_6) (required)
  • username — Username (required)
  • password — Password (required)
  • proxy — Use system proxy settings
  • insecure — Trust any certificate (not secure)

Commands (3)

  • remedy-create-ticket

    Create a ticket.

  • remedy-get-ticket

    Get ticket details.

  • remedy-update-ticket Deprecated

    Update a ticket.

Source

remedy_SR.py remedy_SR_test.py remedy_SR.yml remedy_SR_description.md
Download History Raw 
category: Case Management
provider: BMC Software
sectionorder:
- Connect
- Collect
commonfields:
  id: remedy_sr_beta
  version: -1
configuration:
- display: Server (e.g http://192.168.0.1)
  name: server
  required: true
  type: 0
  section: Connect
- display: xml_ns (e.g http://<name>.com/tts/servicerequest/v1_6)
  name: xml_ns
  required: true
  type: 0
  section: Connect
- display: Username
  name: username
  required: true
  type: 0
  section: Connect
- display: Password
  name: password
  required: true
  type: 4
  section: Connect
- display: Use system proxy settings
  name: proxy
  type: 8
  required: false
  section: Connect
- display: Trust any certificate (not secure)
  name: insecure
  type: 8
  required: false
  section: Connect
description: |-
  The BMC Service Request Management application enables an IT department and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services for the user community, enabling users to help themselves.
  This integration uses SOAP API and supports SRM 9.0 version.
display: remedy_sr_beta (Beta)
name: remedy_sr_beta
script:
  commands:
  - arguments:
    - description: Service request ID.
      name: service_request_id
      required: true
    description: Get ticket details.
    name: remedy-get-ticket
    outputs:
    - contextPath: Remedy.Ticket.RequesterEmail
      description: Email of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterName
      description: Name of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterPhone
      description: Phone of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterNTID
      description: NTID of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterWorkLocation
      description: Work location of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterWorkCity
      description: Work city of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterWorkStreet
      description: Work street of requester.
      type: string
    - contextPath: Remedy.Ticket.Details
      description: Ticket details.
      type: string
    - contextPath: Remedy.Ticket.Priority
      description: Ticket priority.
      type: string
    - contextPath: Remedy.Ticket.ServiceRequestId
      description: Ticket Service request ID.
      type: string
    - contextPath: Remedy.Ticket.Details
      description: Ticket Details.
      type: string
    - contextPath: Remedy.Ticket.SourceReference
      description: Source reference of the ticket.
      type: string
    - contextPath: Remedy.Ticket.Date
      description: Date the ticket was created.
      type: string
    - contextPath: Remedy.Ticket.Time
      description: Time the ticket was created.
      type: string
    - contextPath: Remedy.Ticket.ContactEmail
      description: Contact Email.
      type: string
    - contextPath: Remedy.Ticket.ContactName
      description: Contact Name.
      type: string
    - contextPath: Remedy.Ticket.ContactPhone
      description: Contact Phone.
      type: string
    - contextPath: Remedy.Ticket.RequesterPERNR
      description: Requester PERNR.
      type: string
  - arguments:
    - description: Ticket details.
      name: details
      required: true
    - description: Requester NTID.
      name: requester_ntid
      required: true
    - description: Requester PERNR.
      name: requester_pernr
    - description: Contact Email.
      name: contact_email
    - description: Contact Name.
      name: contact_name
    - description: Contact Phone.
      name: contact_phone
    - description: Email of User.
      name: requester_email
      required: true
    - description: Requester First/Last Name.
      name: requester_name
      required: true
    - description: User Phone.
      name: requester_phone
      required: true
    - description: Requester City.
      name: requester_work_city
      required: true
    - description: Requester Office.
      name: requester_work_location
      required: true
    - description: Requester Street.
      name: requester_work_street
      required: true
    description: Create a ticket.
    name: remedy-create-ticket
    outputs:
    - contextPath: Remedy.Ticket.RequesterEmail
      description: Email of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterName
      description: Name of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterPhone
      description: Phone of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterNTID
      description: NTID of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterWorkLocation
      description: Work location of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterWorkCity
      description: Work city of requester.
      type: string
    - contextPath: Remedy.Ticket.RequesterWorkStreet
      description: Work street of requester.
      type: string
    - contextPath: Remedy.Ticket.Details
      description: Ticket details.
      type: string
    - contextPath: Remedy.Ticket.Priority
      description: Ticket priority.
      type: string
    - contextPath: Remedy.Ticket.ServiceRequestId
      description: Ticket Service request ID.
      type: string
    - contextPath: Remedy.Ticket.RequesterPERNR
      description: Requester PERNR.
      type: string
    - contextPath: Remedy.Ticket.ContactEmail
      description: Contact Email.
      type: string
    - contextPath: Remedy.Ticket.ContactName
      description: Contact Name.
      type: string
    - contextPath: Remedy.Ticket.ContactPhone
      description: Contact Phone.
      type: string
  - deprecated: true
    description: Update a ticket.
    name: remedy-update-ticket
  runonce: false
  script: '-'
  type: python
  subtype: python3
  dockerimage: demisto/python3:3.12.13.10116658
tests:
- No Test
beta: true
fromversion: 5.0.0