Details
| ID | GLPI Ticket |
|---|---|
| Group | incident |
| Version | -1 |
| From Version | 6.2.0 |
Layout Structure
Incident Info 12 sections
Case Details
| Field ID | Position |
|---|---|
| type | Col 0-2, Height: 22 |
| severity | Col 0-2, Height: 22 |
| dbotsource | Col 0-2, Height: 22 |
| sourcebrand | Col 0-2, Height: 22 |
| sourceinstance | Col 0-2, Height: 22 |
| playbookid | Col 0-2, Height: 22 |
| owner | Col 0-2, Height: 22 |
Notes
Work Plan
Linked Incidents
Child Incidents
Evidence
Team Members
Indicators
Timeline Information
| Field ID | Position |
|---|---|
| occurred | Col 0-1, Height: 22 |
| dbotmodified | Col 0-1, Height: 22 |
| dbotduedate | Col 0-2, Height: 22 |
| dbotcreated | Col 1-2, Height: 22 |
| dbotclosed | Col 1-2, Height: 22 |
Closing Information
| Field ID | Position |
|---|---|
| dbotclosed | Col 0-2, Height: 22 |
| closereason | Col 0-2, Height: 22 |
| closenotes | Col 0-2, Height: 44 |
Investigation Data
| Field ID | Position |
|---|---|
| glpidescription | Col 0-2, Height: 22 |
Ticket Info
| Field ID | Position |
|---|---|
| ticketnumber | Col 0-2, Height: 22 |
| caller | Col 0-2, Height: 22 |
| ticketopeneddate | Col 0-2, Height: 22 |
| ticketcloseddate | Col 0-2, Height: 22 |
| state | Col 0-2, Height: 22 |
| glpiurgency | Col 0-2, Height: 22 |
| glpiticketid | Col 0-2, Height: 22 |
GLPI Ticket 8 sections
Ticket Status
| Field ID | Position |
|---|---|
| glpiticketid | Col 0-2, Height: 22 |
| glpipriority | Col 0-2, Height: 22 |
| glpiurgency | Col 0-2, Height: 22 |
| glpiimpact | Col 0-2, Height: 22 |
| glpistatus | Col 0-2, Height: 22 |
Ticket Handling
| Field ID | Position |
|---|---|
| glpitimetoown | Col 0-2, Height: 22 |
| glpiinternaltimetoown | Col 0-2, Height: 22 |
| glpitimetoresolve | Col 0-2, Height: 22 |
| glpiinternaltimetoresolve | Col 0-2, Height: 22 |
| escalation | Col 0-2, Height: 22 |
Ticket Closing Information
| Field ID | Position |
|---|---|
| closenotes | Col 0-2, Height: 44 |
| ticketcloseddate | Col 0-2, Height: 22 |
| glpiclosingdate | Col 0-2, Height: 22 |
GLPI Ticket Status
GLPI Comments
Attachments
| Field ID | Position |
|---|---|
| incident_attachment | Col 0-2, Height: 53 |
Ticket Info
| Field ID | Position |
|---|---|
| glpitype | Col 0-2, Height: 22 |
| glpicategory | Col 0-2, Height: 22 |
| subcategory | Col 0-2, Height: 22 |
| glpiopeningdate | Col 0-2, Height: 22 |
| ticketopeneddate | Col 0-2, Height: 22 |
| glpisolveddate | Col 0-2, Height: 22 |
Actors
| Field ID | Position |
|---|---|
| glpirequester | Col 0-2, Height: 22 |
| glpirequestergroup | Col 0-2, Height: 22 |
| glpiwatcher | Col 0-2, Height: 22 |
| glpiwatchergroup | Col 0-2, Height: 22 |
| glpiassignedto | Col 0-2, Height: 22 |
| glpiassignedtogroup | Col 0-2, Height: 22 |
War Room 0 sections
No sections defined.
Work Plan 0 sections
No sections defined.
Evidence Board 0 sections
No sections defined.
Related Incidents 0 sections
No sections defined.
Canvas 0 sections
No sections defined.