GLPI Ticket

GLPI Ticket Layout

GLPI Incident

Details

IDGLPI Ticket
Groupincident
Version-1
From Version6.2.0

Layout Structure

Incident Info 12 sections

Case Details

Field IDPosition
type Col 0-2, Height: 22
severity Col 0-2, Height: 22
dbotsource Col 0-2, Height: 22
sourcebrand Col 0-2, Height: 22
sourceinstance Col 0-2, Height: 22
playbookid Col 0-2, Height: 22
owner Col 0-2, Height: 22

Notes

Work Plan

Linked Incidents

Child Incidents

Evidence

Team Members

Indicators

Timeline Information

Field IDPosition
occurred Col 0-1, Height: 22
dbotmodified Col 0-1, Height: 22
dbotduedate Col 0-2, Height: 22
dbotcreated Col 1-2, Height: 22
dbotclosed Col 1-2, Height: 22

Closing Information

Field IDPosition
dbotclosed Col 0-2, Height: 22
closereason Col 0-2, Height: 22
closenotes Col 0-2, Height: 44

Investigation Data

Field IDPosition
glpidescription Col 0-2, Height: 22

Ticket Info

Field IDPosition
ticketnumber Col 0-2, Height: 22
caller Col 0-2, Height: 22
ticketopeneddate Col 0-2, Height: 22
ticketcloseddate Col 0-2, Height: 22
state Col 0-2, Height: 22
glpiurgency Col 0-2, Height: 22
glpiticketid Col 0-2, Height: 22
GLPI Ticket 8 sections

Ticket Status

Field IDPosition
glpiticketid Col 0-2, Height: 22
glpipriority Col 0-2, Height: 22
glpiurgency Col 0-2, Height: 22
glpiimpact Col 0-2, Height: 22
glpistatus Col 0-2, Height: 22

Ticket Handling

Field IDPosition
glpitimetoown Col 0-2, Height: 22
glpiinternaltimetoown Col 0-2, Height: 22
glpitimetoresolve Col 0-2, Height: 22
glpiinternaltimetoresolve Col 0-2, Height: 22
escalation Col 0-2, Height: 22

Ticket Closing Information

Field IDPosition
closenotes Col 0-2, Height: 44
ticketcloseddate Col 0-2, Height: 22
glpiclosingdate Col 0-2, Height: 22

GLPI Ticket Status

GLPI Comments

Attachments

Field IDPosition
incident_attachment Col 0-2, Height: 53

Ticket Info

Field IDPosition
glpitype Col 0-2, Height: 22
glpicategory Col 0-2, Height: 22
subcategory Col 0-2, Height: 22
glpiopeningdate Col 0-2, Height: 22
ticketopeneddate Col 0-2, Height: 22
glpisolveddate Col 0-2, Height: 22

Actors

Field IDPosition
glpirequester Col 0-2, Height: 22
glpirequestergroup Col 0-2, Height: 22
glpiwatcher Col 0-2, Height: 22
glpiwatchergroup Col 0-2, Height: 22
glpiassignedto Col 0-2, Height: 22
glpiassignedtogroup Col 0-2, Height: 22
War Room 0 sections

No sections defined.

Work Plan 0 sections

No sections defined.

Evidence Board 0 sections

No sections defined.

Related Incidents 0 sections

No sections defined.

Canvas 0 sections

No sections defined.

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                            },
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                                "startCol": 0
                            },
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                                "endCol": 2,
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                                "id": "incident-sourceBrand-field",
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